我们每天都会收到各种各样的电子邮件——其中一些甚至可能是声称来自Microsoft等知名组织的(Microsoft)支持(Support)邮件。几乎在所有情况下，这些电子邮件都只是骗局，试图说服您向他们透露您的个人信息。您甚至可能会接到自称代表Microsoft 支持人员(Microsoft Support)的电话。在这篇文章中，我们将了解如何识别和避免欺诈性使用Microsoft名称的电子邮件或电话诈骗。
最流行的骗局是“彩票骗局”。有时，您可能会收到一条消息，说明您中了一些Microsoft彩票。该消息甚至可能看起来像是来自微软(Microsoft)高管。然而，事实是没有微软彩票(Microsoft Lottery)！相反，这是骗子试图欺骗您的尝试。首先，他们会要求您披露您的银行详细信息并存入一些预付款以方便接收“彩票钱”。 立即删除(Delete)您收到的任何彩票消息。
流氓(Rogue)安全软件诈骗也很流行！流氓安全软件也称为“恐吓软件”，是一种从安全角度看似乎有益，但实际上提供有限安全性或没有安全性的软件。相反，该程序会生成误导性警报并试图引诱用户参与欺诈交易。大多数情况下，此类骗局出现在电子邮件、在线广告和搜索引擎结果中。
不管是什么情况（电话/邮件或不费吹灰之力的金钱承诺），威胁的性质是——以欺诈方式使用公司名称来窃取您的个人信息。那么，如何避免冒用微软(Microsoft)名称的诈骗呢？好吧(Well)，请注意某些有助于保护自己的准则。
避免(Avoid)欺诈性使用Microsoft名称的诈骗
识别骗局
您可以通过熟悉一些明显的迹象来学习识别骗局。
- 拼写错误或语法错误
- 帐户关闭的威胁
- 看似良好、真实且不具欺诈性的交易——最后，
- 捐款请求
来自 Microsoft 的合法安全通信(Legitimate security communications from Microsoft)
- 合法(Legitimate)通信不包括作为附件的软件更新。我们从不将软件更新附加到我们的安全通信中。相反，我们建议客户访问我们的网站(Web)以获取有关软件更新或安全事件的完整信息。
- 合法的通信也在我们的网站(Web)上。如果我们提供有关安全更新的任何信息，您也可以在我们的网站上找到该信息(Web)。
如果“Microsoft 技术支持”的人来电修理您的计算机，请挂断(Hang up if someone from “Microsoft Tech Support” calls to fix your computer)
Microsoft不会拨打任何电话来修复您的计算机。如果您接到自称来自Microsoft 技术(Microsoft Tech)支持人员的不请自来的电话，要求您发送个人信息或单击链接，请挂断。这是因为网络犯罪分子要么使用一次性手机，要么使用偷来的手机号码。因此，最好避免被愚弄，而不是稍后尝试解决问题。参加此测试以了解您对诈骗的了解程度。
另请阅读：(Also read:) 避免在线技术支持诈骗和 PC 清理解决方案(Avoid Online Tech Support Scams and PC Cleanup Solutions)。
报告 Microsoft 骗局
如前所述，没有Microsoft Lottery。如果您收到一封说明您中奖的电子邮件，请立即删除该消息。如果您成为此骗局的牺牲品，您可以举报。
如果您愿意，您可以通过访问此网站向(this one)Microsoft报告技术支持骗局。
您还可以使用Microsoft工具（Edge浏览器、Internet Explorer、Outlook.com、Microsoft Office Outlook）来举报诈骗。
Edge 浏览器(Edge browser)– 打开 Edge > 设置 >
Internet Explorer – 如果您怀疑某个站点，请单击齿轮图标，然后指向安全(Safety)。然后单击报告不安全网站(Report Unsafe Website)并使用显示的网页报告该网站。
在Internet Explorer中，地址栏中的域名以黑色字体突出显示，地址的其余部分显示为灰色，以便于识别网站的真实身份。
Outlook.com – 如果您收到一封想要寻求个人信息的电子邮件，请单击Outlook收件箱中该邮件旁边的复选框。单击(Click)垃圾(Junk)邮件旁边的箭头，然后指向网络钓鱼(Phishing)诈骗。
Microsoft Office Outlook –右键单击(Right-click)完整性有问题的邮件，指向垃圾(Junk)邮件，然后单击报告垃圾(Report Junk)邮件。
您还可以在此处报告 Microsoft 电话诈骗：(You can also report Microsoft Phone Scams here:)
- 美国：使用FTC 投诉助理表格(FTC Complaint Assistant form)。
- 澳大利亚：使用ScamWatch。
- 加拿大：联系加拿大反欺诈中心(Canadian Anti-Fraud Centre)。
- 英国：举报欺诈(Report fraud)以及举报不请自来的电话(report unsolicited calls)。
不要回复“Microsoft 需要信用卡信息来验证您的 Windows 副本”消息(Do not respond to ‘Microsoft requires credit card information to validate your copy of Windows’ message)
请记住(Bear)，Microsoft不会要求提供信用卡信息来验证您的Windows副本。它只要求您的Windows副本在购买时是合法的，这样您就可以从Microsoft 下载中心获取程序或从(Microsoft Download Center)Microsoft Update而不是从任何其他未经授权的来源接收软件更新。执行此验证的Microsoft在线流程称为(Microsoft)Genuine Advantage Program。
另外，请记住- Microsoft绝不会发送未经请求的电子邮件或附带安全更新的SMS 文本消息。(SMS Text Messages)如果您收到声称来自Microsoft(Microsoft)的此类电子邮件，只需将其删除即可。
提示(TIP)：Secure yourself, avoid online scams and know when to trust a website!
Microsoft Scams: Phone & Email scams that misuse Microsoft Name
We get all sоrts of emails daily – some of them could even bе Support mail claiming to be sent from reрuted organizations lіke Microsoft. On almost all occasions these emаils turn оut to be nothing more than scams, trying to convincе you to reveal your personal information to them. You may even get a call frоm people claiming to reрresent, for instance, Microsoft Support. In this post, we will see how to identify and avoid email or phone scams that fraudulently use the Microsoft name.
The most popular scams are ‘Lottery Scams’. At times, you may receive a message, stating that you have won some Microsoft lottery. The message might even look like it came from a Microsoft executive. However, the truth is that there is no Microsoft Lottery! Instead, it’s an attempt by scammers to trick you. First, they will ask you to either disclose your bank details and deposit some advance money to facilitate receiving the ‘lottery money’. Delete any lottery message you receive right away.
Rogue security software scams are popular too! Also known as ‘scareware’, a rogue security software is a software that appears to be beneficial from a security standpoint, but in fact, offers limited or no security. Instead, the program generates misleading alerts and attempts to lure a user into participating in fraudulent transactions. Mostly, such scams appear in email, online advertisements and search engine results.
Whatever the case is (telephone call/mail or promises of money with little or no effort), the nature of the threat is one – use a company’s name fraudulently to steal your personal information. So, how does one avoid scams that use the Microsoft name fraudulently? Well, just be aware of certain guidelines to help protect yourself.
Avoid scams that use the Microsoft name fraudulently
Recognizing a scam
You can learn to recognize a scam by acquainting yourself with some of the telltale signs.
- Misspellings or bad grammar
- Threats of account closures
- Deals that appear to be good and true and not fraudulent – and lastly,
- Requests to make donations
Legitimate security communications from Microsoft
- Legitimate communications do not include software updates as attachments. We never attach software updates to our security communications. Rather, we refer customers to our Web site for complete information about the software update or security incident.
- Legitimate communications are also on our Web sites. If we provide any information about a security update, you can also find that information on our Web sites.
Hang up if someone from “Microsoft Tech Support” calls to fix your computer
Microsoft does not make any phone calls to fix your computer. If you receive an unsolicited call from someone claiming to be from Microsoft Tech support, asking you to send personal information or click links, hang up. That’s because cybercriminals either use disposable cellular phones, or stolen cellular phone numbers. So, it’s better to avoid being fooled rather than try to fix the things later. Take this test to find out how scam-savvy you are.
Also read: Avoid Online Tech Support Scams and PC Cleanup Solutions.
Report a Microsoft Scam
As mentioned earlier, there is no Microsoft Lottery. If you get an email stating you have won one, delete the message immediately. If you have fallen prey to this scam, you can report about it.
If you wish, you can report a technical support scam to Microsoft by visiting this one.
You can also use Microsoft tools (Edge browser, Internet Explorer, Outlook.com, Microsoft Office Outlook) to report a scam.
Edge browser – Open Edge > Settings >
Internet Explorer – If you suspect a site, click the gear icon and then point to Safety. Then click Report Unsafe Website and use the web page that is displayed to report the website.
In Internet Explorer, the domain name in the address bar is emphasized with black type, and the remainder of the address appears gray to make it easy to identify a website’s true identity.
Outlook.com – If you receive an email message wanting to seek personal information, click the check-box next to the message in your Outlook inbox. Click the arrow next to Junk and then point to a Phishing scam.
Microsoft Office Outlook – Right-click the message whose integrity is in question, point to Junk, and then click Report Junk.
You can also report Microsoft Phone Scams here:
- United States: Use the FTC Complaint Assistant form.
- Australia: Use ScamWatch.
- Canada: Contact the Canadian Anti-Fraud Centre.
- United Kingdom: Report fraud as well as report unsolicited calls.
Do not respond to ‘Microsoft requires credit card information to validate your copy of Windows’ message
Bear in mind that Microsoft does not request credit card information to validate your copy of Windows. It only requires that your copy of Windows is legitimate at the time of purchase so that you can obtain programs from the Microsoft Download Center or receive software updates from Microsoft Update and not from any other unauthorized source. The Microsoft online process that performs this validation is called the Genuine Advantage Program.
Also, remember – Microsoft will never send unsolicited email messages or SMS Text Messages with security updates attached. If you received such an email claiming to be from Microsoft, simply delete it.
TIP: Secure yourself, avoid online scams and know when to trust a website!
