Hotstar是印度(India)最流行的流媒体应用程序之一。除了 Netflix(Alongside Netflix)和Amazon Prime之外，Hotstar是印度人(Indians)最常用的流媒体在线内容应用程序，包括节目、电影、直播(Live)电视等。虽然这些平台中的大多数都声称流媒体体验完美无缺，但偶尔会发生错误，这会阻止用户访问优质视频和流媒体直播内容，例如Live Cricket比赛。
一些用户报告Hotstar无法在他们的设备上运行的问题。此问题通常伴随着一条错误消息，指出出现问题。我们正在做这件事。(Something went wrong. We are working on it. )进一步阅读以了解如何修复出错的Hotstar 错误。(Hotstar)
出了点问题，我们正在努力解决– Hotstar错误
你可能已经注意到了；此错误没有特定的“错误代码”，因此，这意味着Hotstar开发人员出于某种原因没有正确诊断、解决和记录该错误。遇到此错误时，您需要进行的第一个检查是查看Hotstar服务是否已启动并正在运行。有时，由于服务器端的某些脚本冲突（如流量过多）而出现此错误。此外，在继续执行故障排除步骤之前，请确保您拥有Hotstar的高级订阅。(Hotstar)
现在，如果服务器没有故障，问题可能出在用户端。浏览器或与浏览器集成的某些第三方插件有时会阻止用户访问Hotstar。此一般错误可能出现在任何设备上。好消息是基本修复有助于对抗它。
我们整理了一些解决方案，可以帮助您解决出现问题的Hotstar错误我们正在努力解决(Something went wrong We are working on it)。试试这些：
- 检查您的互联网连接
- 更改您的浏览器
- 清除Chrome浏览器上的浏览器数据
- 关闭(Turn)Chrome Chrome / Firefox扩展
- 更新您的网络驱动程序
- 禁用防病毒软件
- 获取最新版本的Hotstar应用程序
- 重新安装应用程序
让我们看看如何实施这些解决方案。
按照以下步骤解决您的网络浏览器上的(web browsers)Hotstar错误。
1]检查您的互联网连接
不稳定的互联网连接不良或连接速度不佳可能会导致此错误。检查您的Internet连接并确保其稳定并提供不间断流媒体所需的不错速度。
2]更改您的浏览器
如果站点已启动，但您无法在当前浏览器上访问Hotstar ，请切换到其他浏览器，例如(Hotstar)Opera或Mozilla Firefox。
请注意(Please note)– Hotstar支持(Supported)的浏览器是Chrome（75.x 及以上版本）、Firefox（70.x 及以上版本）。您可能会在其他浏览器上遇到问题，例如Brave、Edge等。
3]清除(Clear)Chrome浏览器上的浏览器数据
许多Google Chrome用户在他们的Chrome浏览器上报告了这个错误，清除浏览器数据和缓存(Cache)有所帮助。您可以按照以下步骤操作：
1]打开铬(Chrome)
2]在右上角，单击“更多”(More’)
3] 现在，单击“更多工具(More Tools)”，然后单击“清除浏览数据(Clear browsing data)”。或者，您可以使用快捷键“ CTRL + SHIFT + DEL ”。
4]选择“时间范围(Time Range)”，即范围可以从“最后一小时(Last hour)”到“所有时间(All time)”。
5] 现在，选择您希望删除的信息类型，例如“浏览历史记录(Browsing History)”、“ Cookies ”和“缓存数据(Cache data)”。
6]选择后，单击“清除数据(Clear data)”。
现在重试在您的Chrome浏览器上使用(Chrome)Hotstar并查看问题是否已解决。
4]关闭(Turn)Chrome Chrome/Firefox扩展
如果您使用 Chrome 或Firefox，则需要禁用不必要的附加组件。跟着这些步骤：
- 对于 Chrome(For Chrome) – 在Chrome浏览器的地址栏中，输入chrome://extensions.
- 对于 Firefox(For Firefox) - 在地址栏中，输入about: addons 并检查扩展选项卡。
现在，在扩展列表中关闭所有打开的扩展。
5]更新您的网络驱动程序
您可以按照以下说明更新网络驱动程序：
1]从“开始菜单(Start Menu)”转到“设备管理器(Device Manager)”。
2]找到“网络适配器(Network Adapters)”并展开类别
3]右键单击(Right-click)要更新的设备，然后选择“更新驱动程序(Update Driver)”。
4] 选择“自动搜索更新的驱动程序软件(Search automatically for updated driver software)”。
完成，这将更新您的网络(Network) 驱动程序(Drivers)。更新完成后，重新启动系统并查看问题是否仍然存在。
6]禁用(Disable)杀毒软件来解决出错的Hotstar错误(Something went wrong)。
很少有防病毒(Antivirus)防火墙倾向于阻止您的计算机和Hotstar服务器之间的数据包交换。因此，请尝试禁用防病毒软件(Antivirus)，然后尝试访问Disney+ Hotstar上的内容。
按照下一个解决方案解决移动设备上的(mobile devices)Hotstar错误。
7]获取(Get)最新版本的Hotstar应用程序
如果您在移动设备上使用Hotstar，那么过时的Hotstar应用程序也可能让您遇到此错误消息。如果您运行的是旧版本，请访问您各自的应用商店并更新您设备上的应用程序。
8]重新安装应用程序
如果上述修复对您不起作用，请转到设置并从您的设备上卸载该应用程序。删除后，前往 Play Store或App Store重新下载，然后检查问题是否已解决。
如果本指南能够帮助您解决Hotstar(Hotstar)错误，请告诉我们。此外，如果您有其他解决方案来解决此错误，请在下面的评论部分与我们分享。
提示(TIP)：了解其他Disney+ Hotstar errors的解决方案。
Fix Something went wrong, We are working on it - Hotstar error
Hotstar is one of the most trending streaming applications in India. Alongside Netflix and Amazon Prime, Hotstar is the most used application by Indians for streaming online content that includes, shows, movies, Live TV, and so on. While most of these platforms claim flawless streaming experience, errors do occur occasionally, which prevents users from accessing premium videos and streaming live content such as Live Cricket matches.
Some users are reporting a problem of Hotstar not working on their devices. This issue is often accompanied by an error message that states, Something went wrong. We are working on it. Read further to know how to fix the Hotstar error of Something went wrong.
Something went wrong, We are working on it – Hotstar error
You may have noticed; this error does not have a specific ‘Error Code’, hence, it means that the error has not been properly diagnosed, addressed, and documented by the Hotstar developers for some reason. The first check that you will need to make when you encounter this error is to see if Hotstar service is up and running. Sometimes, this error arises due to some script conflict on the server end (like too much traffic). Also, make sure you have a premium subscription for Hotstar before you proceed with the troubleshooting steps.
Now, if the server is not at fault, the issue could be at the user’s end. Occasionally the browser or some third-party add-ons integrated with the browser thwarts the users from accessing Hotstar. This general error may appear on any device. The good news is that basic fixes have helped in combating it.
We have collated some solutions that will help you resolve the Hotstar error of Something went wrong We are working on it. Try these:
- Check your internet connection
- Change your browser
- Clear browser data on Chrome browser
- Turn off Chrome / Firefox extensions
- Update your network drivers
- Disable antivirus
- Get the latest version of the Hotstar app
- Reinstall the application
Let us see how to implement these solutions.
Follow the next steps to solve the Hotstar error of on your web browsers.
1] Check your internet connection
An unstable poor internet connection or poor connection speed can cause this error. Check your Internet connection and ensure that it is steady and is offering a decent speed that is needed for uninterrupted streaming.
2] Change your browser
If the site is up but you cannot access Hotstar on your current browser, switch to another one like Opera or Mozilla Firefox.
Please note – Supported browsers for Hotstar are Chrome (ver 75.x and above), Firefox (ver 70.x and above). You might face issues on other browsers like Brave, Edge, etc.
3] Clear browser data on Chrome browser
Many Google Chrome users have reported this error on their Chrome browser, and clearing browser data and Cache helped. You can follow these steps:
1] Open Chrome
2] In the top right corner, click ‘More’
3] Now, click on ‘More Tools’ and then click ‘Clear browsing data’. Alternatively, you can use shortcut ‘CTRL + SHIFT + DEL’.
4] Select the ‘Time Range’ i.e. could range from ‘Last hour’ to ‘All time’.
5] Now, select the types of information you wish to remove like the ‘Browsing History’, ‘Cookies’, and ‘Cache data’.
6] Once selected, click on ‘Clear data’.
Now retry using Hotstar on your Chrome browser and see if the issue is resolved.
4] Turn off Chrome/Firefox extensions
If you use Chrome or Firefox, you will need to disable unnecessary add-ons. Follow these steps:
- For Chrome – In the address bar on the Chrome browser, enter chrome://extensions.
- For Firefox – In the address bar, enter about: addons and check the extensions tab.
Now, in the list of extensions turn off any extensions that are turned on.
5] Update your network drivers
You can update your network drivers by following the below instructions:
1] From the ‘Start Menu’ go to the ‘Device Manager’.
2] Locate ‘Network Adapters’ and expand the category
3] Right-click on the device you want to update, and select ‘Update Driver’.
4] Select ‘Search automatically for updated driver software’.
Done, this will update your Network Drivers. Once the update is done, restart your system and see if the issue persists.
6] Disable antivirus to resolve the Hotstar error of Something went wrong.
Few Antivirus firewalls have a tendency to block the exchange of data packets between your machine and Hotstar servers. So, try disabling Antivirus and then attempt to access the content on Disney+ Hotstar.
Follow the next solutions to solve the Hotstar error on your mobile devices.
7] Get the latest version of the Hotstar app
If you use Hotstar on mobile devices, then an outdated Hotstar application could also get you confronted with this error message. If you are running an old version, visit your respective app store and update the application on your device.
8] Reinstall the application
If the above fix did not work for you, then go to settings and uninstall the application from your device. Once removed, go to Play Store or App Store, download it again, and check if the issue is resolved.
Do let us know if this guide was able to help you resolve the Hotstar error. Also, if you have other solutions to fix this error, please do share it with us in the comments section below.
TIP: Know the solutions for other Disney+ Hotstar errors.
