面临有关 Google Play 商店的问题？别担心，在本指南中，我们将讨论 10 种方法，您可以通过这些方法修复 Google Play 商店已停止工作的问题并重新开始使用 Play 商店。 (Facing issues regarding Google Play Store? Don’t worry in this guide we will discuss 10 ways via which you can fix Google Play Store has stopped working issue and start using Play Store again. )
Play Store是 Google 认证的适用于所有运行Android的设备的首选应用程序。就像(Just)Apple为所有运行 iOS 的设备提供“App Store”一样，Play Store(Play Store)是 Google 为其用户提供访问各种多媒体内容的方式，包括应用程序、书籍、游戏、音乐、电影和电视节目。
虽然“ Play Store已停止工作”的问题在众多Android用户中并不明显，但对于遇到这种情况的人来说，原因可能是多方面的，有些可以通过简单的方法解决.
修复 Google Play 商店的 10 种方法已停止工作(10 Ways to Fix Google Play Store Has Stopped Working)
用户在打开与Google相关的应用程序时可能会遇到问题，或者可能无法从Play 商店(Play Store)下载或更新应用程序。但是，有各种故障排除步骤可以解决此问题。下面讨论最有效的方法。
1.重启设备(1. Restart the Device )
将有关设备中任何问题的一切恢复原状的最基本和优选的解决方案之一是restarting/rebooting 手机。要重新启动设备，请按住“电源按钮(Power button)”并选择“重新启动(Reboot)”。
这将需要一两分钟，具体取决于手机，并且通常可以解决很多问题。
2. 检查互联网连接(2. Check Internet Connectivity)
Google Play 商店需要稳定的互联网连接才能正常运行，并且由于互联网连接速度极慢或根本无法访问互联网，问题可能仍然存在。
首先，确保您拥有强大的互联网连接。打开和关闭Wi-Fi(Wi-Fi )或切换到您的移动数据。它可能会再次启动并运行游戏商店。
另请阅读：(Also Read:) 修复 Android Wi-Fi 连接问题(Fix Android Wi-Fi Connection Problems)
3.调整日期和时间(3. Adjust Date & Time)
有时，您手机的日期和时间不正确，并且与Google(Google)服务器上的日期和时间不匹配，这是与Play 商店(Play Store)相关的应用程序正常运行所需的，尤其是Play 商店(Play Store) 服务(Services)。因此，您需要确保手机的日期和时间正确无误。您可以按照以下步骤调整手机的日期和时间：
1. 打开智能手机上的设置并选择系统。( System.)
2. 在系统下，选择“日期和时间(Date and Time)”并启用自动日期和时间。(Automatic date and time.)
注意：(Note:)您也可以打开设置(Settings) 并从顶部搜索栏中搜索“日期和时间” 。(Date & Time’ )
3. 如果已启用，则将其关闭并再次打开。
4. 您必须重新启动(reboot)手机才能保存更改。
5. 如果启用自动日期和时间没有帮助，请尝试手动设置日期和时间。手动设置时尽可能精确。
4. 强制停止 Google Play 商店
(4. Force Stop Google Play Store
)
如果上述步骤没有帮助，那么您可以尝试强制停止Google Play 商店(Google Play Store)，然后再次启动它，看看它是否有效。这种方法肯定会解决您设备上Play 商店(Play Store)崩溃的问题。它基本上清理了烂摊子！
1. 在您的设备上打开设置，然后导航到Apps/Application Manager.
注意：(Note:)如果找不到，请在“设置”下的搜索栏中键入“管理(Manage)应用”。
2.选择所有应用并在列表中找到 Play Store。(Select All apps and find Play Store on the list.)
3. 点击 Play 商店，然后点击应用详细信息部分下的强制停止。(Force Stop)这将立即停止应用程序的所有进程。
4. 点击确定(OK)按钮确认您的操作。
5. 关闭设置并再次尝试打开Google Play 商店(Google Play Store)。
5.清除应用缓存和数据(5. Clear App Cache & Data)
Play Store像其他应用程序一样将数据存储在缓存中，其中大部分是不必要的数据。有时，缓存中的这些数据会损坏，因此您将无法访问Play 商店(Play Store)。因此，清除这些不必要的缓存数据(clear this unnecessary cache data)非常重要。
1. 在您的设备上打开设置，然后导航到应用程序或应用程序管理器。(Apps or Application Manager.)
2. 导航至所有应用(All Apps.)下的“Play 商店” 。
3. 点击应用详情下方底部的清除数据，然后点击(Clear data )清除缓存。(Clear cache.)
4. 再次尝试打开Play 商店(Play Store)，看看您是否能够修复 Google Play 商店已停止工作的问题。 ( Fix Google Play Store Has Stopped Working issue. )
6. 清除 Google Play 服务缓存(6. Clear Cache of Google Play Services )
与Google Play 商店(Google Play Store)相关的所有应用程序的精确运行都需要 Play 服务。Play 服务在所有(Play services)Android设备的后台运行，协助 Google 的高级功能与其他应用程序配合使用。提供有关应用程序更新的支持恰好是其核心功能之一。它基本上是一个在后台运行的应用程序，用于增强应用程序之间的通信。
通过清除应用缓存和数据(app cache and data)，问题可能会得到解决。按照上面给出的步骤，但不要在应用程序管理器(Application Manager)中打开“Play Store”，而是转到Play Services。
另请阅读：(Also Read: )如何删除 Android 设备上的浏览历史记录(How to Delete Browsing History on Android Device)
7.卸载更新(7. Uninstalling Updates)
有时最新的更新可能会导致几个问题，并且在发布补丁之前，问题不会得到解决。其中一个问题可能与Google Play Store相关。因此，如果您最近更新了Play 商店(Play Store) 和Play 服务(Services)，那么卸载这些更新可能会有所帮助。此外，这两个应用程序都预装在Android手机中，因此无法卸载。
1. 在您的设备上打开设置(Settings)，然后导航到应用程序或应用程序管理器。(Apps or Application Manager.)
2. 在所有应用下，找到Google Play 商店( Google Play store)，然后点击它。
3. 现在点击屏幕底部的卸载更新(Uninstall updates )。
4. 此方法仅在您同时卸载Play Store和Play Services更新时有效。
5.完成后，重新启动手机。( restart your phone.)
8. 重置应用偏好(8. Reset App Preferences)
如果上述所有方法都无法帮助您修复Google Play 商店(Google Play Store)已停止工作的问题，那么可能会将应用(App)偏好设置重置为默认值。但请记住，将应用(App)首选项重置为默认设置会从这些应用中删除您保存的所有数据( delete all your saved data)，包括登录信息。
1. 在您的设备上打开设置，然后导航到应用程序或应用程序管理器。(Apps or Application Manager.)
2. 从应用程序中点击所有应用程序或管理应用程序。 (All Apps or Manage Apps. )
3. 点击右上角的更多菜单( More Menu)（三点图标），然后选择重置应用偏好(Reset app preferences)。
9.删除代理或禁用VPN(9. Remove Proxy or Disable VPN)
VPN充当代理，可让您访问来自不同地理位置的所有站点。如果您的设备上启用了VPN，那么它可能会干扰Google Play 商店(Google Play Store)的工作，这可能是它无法正常工作的原因。因此，为了解决Google Play Store已停止工作的问题，您需要在您的设备上禁用VPN 。
1. 在您的智能手机上打开设置(Settings)。
2.在搜索栏中搜索VPN或从(VPN)设置菜单中选择(Settings menu.)VPN选项。
3. 单击VPN，然后通过关闭 VPN 旁边的开关来(toggling off the switch next to VPN)禁用(disable)它。
禁用 VPN 后，Google Play 商店可能会开始正常工作。(Google Play store may start working properly.)
10.删除然后重新连接(10. Remove then Reconnect the) 谷歌帐户( Google Account)
如果Google帐户未正确连接到您的设备，可能会导致Google Play 商店(Google Play Store)出现故障。通过断开Google帐户并重新连接，您的问题可以得到解决。您需要将您的 Google 帐户凭据与您的设备相关联，(credentials of your Google Account connected with your device,)否则您将丢失所有数据。
要断开Google帐户并重新连接，请按以下步骤操作：
1.在您的设备上打开设置，点击(Settings )帐户选项。( Accounts option.)
2. 或者，您也可以 从搜索栏中搜索帐户。(Accounts)
3. 在帐户(Accounts)选项下，点击连接到您的Play商店的Google 帐户。( Google account)
注意：如果设备上注册了多个谷歌(Google)账户，则必须对所有账户进行上述步骤。
4. 点击您的 Gmail ID 下的删除帐户按钮。( Remove account)
5. 屏幕上会出现一个弹出窗口，再次点击删除帐户(Remove account )进行确认。
6. 返回帐户(Accounts)设置，然后点击添加帐户(Add account)选项。
7.从列表中点击Google ，然后点击(Google)登录 Google 帐户。 (Sign in to the Google account. )
重新连接您的帐户后，再次尝试打开Google Play 商店，它应该可以正常工作。
如果您仍然卡住并且似乎没有任何工作，那么作为最后的手段，您可以将您的设备重置为出厂设置( reset your Device to Factory Settings)。但请记住，如果您将设备重置为出厂设置，您将丢失手机上的所有数据。因此，在继续之前，建议您创建设备的备份。
1. 将您的数据从内部存储备份到外部存储，如 PC 或外部驱动器。您可以将照片同步到谷歌(Google)照片或小米云(Mi Cloud)。
2. 打开设置，然后点击 关于手机(About Phone )，然后点击备份和重置。 (Backup & reset. )
3. 在重置下，您将找到“擦除所有数据（恢复出厂设置）(Erase all data (factory reset)) ”选项。
4.接下来，点击底部的“重置手机”。(Reset phone)
5. 按照屏幕上的说明将您的设备重置为出厂设置。
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希望(Hopefully)使用指南中提到的方法，您将能够修复 Google Play 商店停止工作的(Fix Google Play Store has stopped working)问题。但是，如果您仍有疑问，请随时在评论部分提出。
10 Ways to Fix Google Play Store Has Stopped Working
Facing issues regarding Google Play Store? Don’t worry in this guide we will discuss 10 ways via which you can fix Google Play Store has stopped working issue and start using Play Store again.
Play Store is Google’s certified go-to app for all devices running Android. Just like Apple has an “App Store” for all the devices running iOS, Play Store is Google’s way of providing its users access to a variety of multimedia content, including apps, books, games, music, movies, and TV shows.
Although the issue of “Play Store has stopped working” is not that evident among the huge number of Android users, for the people who do face it, it may be due to a wide range of causes, some that can be resolved through simple methods.
10 Ways to Fix Google Play Store Has Stopped Working
Users may face issues opening apps associated with Google or may have trouble downloading or updating apps from the Play Store. However, there are various troubleshooting steps to resolve the issue. The most effective ones are discussed below.
1. Restart the Device
One of the most basic and preferable solution to put everything back in place regarding any issues in the device is restarting/rebooting the phone. To restart your device, press & hold the “Power button” and select “Reboot”.
This will take a minute or two depending on the phone and often fixes quite a few of the problems.
2. Check Internet Connectivity
Google play store requires a solid internet connection to function properly and the problem might persist due to an extremely slow internet connection or no internet access at all.
First, make sure you have a strong internet connection. Toggle Wi-Fi on and off or switch to your mobile data. It might bring play store up and running once again.
Also Read: Fix Android Wi-Fi Connection Problems
3. Adjust Date & Time
Sometimes, the date & time of your phone is incorrect and it doesn’t match with the date & time on Google servers which is required for the proper functioning of the apps associated with the Play Store, especially the Play Store Services. So, you need to make sure your phone’s date and time is correct. You can adjust the date & time of your Phone by following the below steps:
1. Open Settings on your smartphone and select System.
2. Under System, select “Date and Time” and enable Automatic date and time.
Note: You can also open Settings and search for ‘Date & Time’ from the top search bar.
3. If it is already enabled, then turn it off and again turn it ON.
4. You will have to reboot your phone to save the changes.
5. If enabling automatic date and time isn’t helping, then try to set the date & time manually. Be precise as possible while setting it manually.
4. Force Stop Google Play Store
If the above steps didn’t help then you can try to force stop Google Play Store then again start it and see if it works. This method will definitely work in overcoming the issue of Play Store crashing on your device. It basically cleans up the mess!
1. Open Settings on your device and then navigate to Apps/Application Manager.
Note: If you can’t find then type Manage apps in the search bar under Settings.
2. Select All apps and find Play Store on the list.
3. Tap on Play Store then tap on Force Stop under the app details section. This will stop all the processes of the app immediately.
4. Tap on the OK button to confirm your actions.
5. Close settings and again try to open the Google Play Store.
5. Clear App Cache & Data
Play Store like other apps stores data in the cache memory, most of which is unnecessary data. Sometimes, this data in cache gets corrupted and you won’t be able to access Play Store due to this. So, it is very important to clear this unnecessary cache data.
1. Open Settings on your device and then navigate to Apps or Application Manager.
2. Navigate to “Play Store” under All Apps.
3. Tap on Clear data at the bottom under app details then tap on Clear cache.
4. Again try to open Play Store and see if you’re able to Fix Google Play Store Has Stopped Working issue.
6. Clear Cache of Google Play Services
Play services are required for the precise functioning of all apps associated with the Google Play Store. Play services run in the background of all Android devices assisting Google’s advanced functionalities with other apps. Providing support regarding updates of applications happens to be one of its core functions. It is basically an application running in the background to enhance communication between apps.
By clearing the app cache and data, the problems may be resolved. Follow the steps given above but instead of opening “Play Store” in the Application Manager, head over to Play Services.
Also Read: How to Delete Browsing History on Android Device
7. Uninstalling Updates
Sometimes latest updates can cause several issues and until a patch is released, the issue won’t be resolved. One of the issues can be related to Google Play Store. So if you have recently updated Play Store & Play Services then uninstalling these updates might help. Also, both of these applications come pre-installed with the Android phone, so these can’t be uninstalled.
1. Open Settings on your device and then navigate to Apps or Application Manager.
2. Under All apps, find Google Play store then tap on it.
3. Now tap on Uninstall updates from the bottom of the screen.
4. This method is only effective when you uninstall updates for both Play Store and Play Services.
5. Once done, restart your phone.
8. Reset App Preferences
If all the above methods were not able to help you in fixing Google Play Store has stopped working issue then probably resetting the App preferences to default will. But remember that resetting App preferences to default will delete all your saved data from these apps including login information.
1. Open Settings on your device then navigate to Apps or Application Manager.
2. From Apps tap on All Apps or Manage Apps.
3. Tap on the More Menu (three-dot icon) from the top-right corner and select Reset app preferences.
9. Remove Proxy or Disable VPN
VPN acts as a proxy, that lets you access all the sites from different geographic locations. If VPN is enabled on your device then it may interfere with the working of Google Play Store and that might be the reason, it is not working properly. So, in order to fix Google Play Store has stopped working issue, you need to disable VPN on your device.
1. Open Settings on your smartphone.
2. Search for a VPN in the search bar or select the VPN option from the Settings menu.
3. Click on the VPN and then disable it by toggling off the switch next to VPN.
After the VPN is disabled, the Google Play store may start working properly.
10. Remove then Reconnect the Google Account
If the Google account is not connected properly to your device, it may cause the Google Play Store to malfunction. By disconnecting the Google account and connecting it again, your problem can be fixed. You need to have credentials of your Google Account connected with your device, or else you will lose all data.
To disconnect the Google account and reconnect it follow these steps:
1. Open Settings on your device tap on the Accounts option.
2. Alternatively, you can also search for Accounts from the search bar.
3. Under Accounts option, tap on the Google account, which is connected to your Play store.
Note: If there are multiple Google accounts are registered on the device, the above steps must be done for all the accounts.
4. Tap on the Remove account button under your Gmail Id.
5. A pop-up will appear on the screen, again tap on Remove account to confirm.
6. Go back to the Accounts settings then tap on the Add account options.
7. Tap on Google from the list, next tap on Sign in to the Google account.
After reconnecting your account, again try to open Google play store and it should work without any issues.
If you’re still stuck and nothing seems to be working, then as last resort you can reset your Device to Factory Settings. But remember that you will lose all the data on your phone if you reset the device to factory settings. So before moving forward, it is recommended that you create a backup of your device.
1. Backup your data from the internal storage to external storage such as PC or external drive. You can sync photos to Google photos or Mi Cloud.
2. Open Settings then tap on About Phone then tap on Backup & reset.
3. Under Reset, you will find the ‘Erase all data (factory reset)‘ option.
4. Next, tap on “Reset phone” at the bottom.
5. Follow on-screen instructions to reset your device to factory settings.
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Hopefully, using the methods mentioned in the guide, you will be able to Fix Google Play Store has stopped working issue. But if you still have questions then feel free to ask them in the comment section.
