也许您有过这样的经历，您购买了即将推出的游戏的炒作，结果购买它并立即感到失望。不管(Regardless)游戏为何没有为您交付，您都可能有兴趣在 Steam 上获得该游戏的退款。
在Steam上，如果您不想保留您购买的游戏(game you bought)，您可以提交退款申请。但是，如果您想通过Steam退款，您需要了解一些事项。如果您不知道如何在Steam上获得退款，这里有您需要知道的一切。
什么时候可以在 Steam 上申请退款(When You Can Request a Refund on Steam)
您需要满足一些条件才能获得Steam的退款。首先(First)，您需要在购买后 14 天内申请退款。您也只有不到 2 小时的游戏时间(play time with the game)。
Steam表示，即使您不完全满足这些要求，您仍然可以申请退款。但是，如果您满足这些要求，您更有可能获得一份。
如果Steam发现您通过退款次数过多或以其他方式使用该系统谋取某种个人利益而滥用退款系统，您可能会被阻止申请退款。
如何在 Steam 上申请退款(How to Request a Refund on Steam)
要在Steam(Steam)上申请退款，请按以下步骤操作：
- 前往help.steampowered.com并登录您的 Steam 帐户。
- 向下滚动并选择购买(Purchases)。
- Steam 将显示您过去六个月的购买历史记录。过去进一步购买的任何商品都可能不会退款。在此处选择(Select)您要退款的购买项目。
- 选择购买后，在此购买有什么问题？(What issue are you having with this purchase?)选择我要退款(I would like a refund)。
- 在下一个屏幕上，选择我要申请退款(I’d like to request a refund)。然后会出现申请表。
- 填写(Fill)此表格，选择您的退款原因，并在需要时简要说明您在游戏中遇到的问题。
- 完成退款申请后，您应该会收到一封确认电子邮件。
一旦您的退款获得批准，您的资金可能需要大约一周的时间才能显示在您的Steam钱包或银行账户中。因此，请密切注意您的帐户，以确保您看到退款出现。
如何退款预购(How to Refund a Pre-Order)
如果您通过Steam(Steam)预订了游戏，但后来改变了主意，Steam将允许您在游戏发布前的任何时间对预订进行退款。如果预订是在三个多月前进行的，您可能无法将退款退还给您的银行，但Steam可能会为您提供Steam 钱包(Steam Wallet)积分。
要为预购退款，您可以按照上述相同的步骤为游戏退款，但这次选择您要退款的预购。
如何退还礼物(How to Refund a Gift)
如果您想对赠送给他人的Steam游戏进行退款，如果收到游戏的人已经兑换了该游戏，则必须发起退款请求。如果他们没有，购买者可以自己提交请求。
如果礼物已经被兑换，礼物接收者可以按照上一节中的步骤退款游戏来发起退款。以下是收件人在兑换礼物之前应如何退还礼物的方法：
- 在他们的帐户上访问help.steampowered.com并选择游戏、软件等(Games, Software, etc)。
- 选择有天赋的游戏，然后选择It's not what I expected。
- 选择我想为此礼物申请退款(I’d like to request a refund for this gift)。
- 选中允许此礼物的原始购买者申请退款(Allow the original purchaser of this gift to request a refund)旁边的框。游戏将从收件人的帐户中删除。
礼物接收者按照这些步骤操作后，游戏购买者现在可以使用与上一节相同的步骤，通过其帐户提交游戏退款请求。
请记住，同样的规则也适用于天才游戏。也就是说，购买应在 14 天内完成，并且礼物接收者在游戏中的游戏时间(play time on the game)不应超过 2 小时。
如何以销售价格为游戏退款(How to Refund a Game For Its Sale Price)
Steam 并不认为这是滥用退款系统来获得游戏退款然后以销售价格重新购买游戏。但是，销售必须在您购买游戏后的 14 天内进行，因为您只能退还您在该时间段内购买的游戏。
您也只有两个小时的游戏时间，您打算退款和重新购买。然而，这并不是一个硬性规定，所以仍然值得尝试看看Steam是否会退款。您可以进入退款申请的备注(Notes)部分，说明游戏在您购买后开始销售并且您想重新购买。
为此，您需要做的就是为游戏申请退款，并确保它符合要求。退款后，您可以重新购买打折的游戏。您可以按照上述步骤退款游戏来执行此操作。
Steam 上的游戏退款(Refunding a Game on Steam)
Steam 的退款政策相当宽松，他们这样做是为了在购买新游戏时营造一种无风险的感觉。这是一个很好的做法，因为许多游戏可能会获得大量炒作(garner a lot of hype)，然后在发布时交付不足。
只要您的游戏符合Steam的要求并且您没有过度使用退款系统，您在Steam上退款您的游戏应该没有问题，并且知道如果需要这是一个如此简单的过程，购买新游戏会感觉更好。
How to Refund a Game on Steam
Maybe you’vе had an experience wherе you bought into the hype of an upcoming game, only to buy it and become immediately disappointed. Regardless of why the game didn’t deliver for уou, you may be interested in gеtting а refund on Steam for the game.
On Steam, you have the ability to submit a refund request if you feel like you don’t want to keep a game you bought. There are some things you need to know, however, if you want a refund through Steam. If you don’t know how to get a refund on Steam, here’s everything you need to know.
When You Can Request a Refund on Steam
There are some qualifications you need to meet before you can expect a refund from Steam. First, you need to request a refund within 14 days after you purchase it. You also only have less than 2 hours of play time with the game.
Steam says that even if you don’t meet these requirements exactly, you can still request a refund. However, you’re much more likely to get one if you meet these requirements.
If Steam finds that you are abusing the refund system by refunding too many times or otherwise using the system for some sort of personal gain, you may be blocked from requesting refunds.
How to Request a Refund on Steam
To request a refund on Steam, follow these steps:
- Go to help.steampowered.com and log into your Steam account.
- Scroll down and select Purchases.
- Steam will show your history of purchases from the last six months. Any purchases further in the past will likely not be refunded. Select which purchase you want to refund here.
- After selecting the purchase, under What issue are you having with this purchase? select I would like a refund.
- On the next screen, choose I’d like to request a refund. The request form will then appear.
- Fill out this form by selecting your reason for a refund and a short description of what issue you’re having with the game if needed.
- After you complete your refund request, you should receive a confirmation email.
Once your refund has been approved, it can take about a week for your funds to show up in your Steam wallet or bank account. So keep an eye on your account to make sure you see the refund appear.
How to Refund a Pre-Order
If you’ve pre-ordered a game through Steam but then change your mind, Steam will allow you to refund a pre-order at any time before the game’s release. If the pre-order was made more than three months ago, you may not be able to get a refund back to your bank, but Steam may provide you with Steam Wallet credits.
To refund a pre-order, you can follow the same steps above for refunding a game, except this time choose the pre-order you want a refund for.
How to Refund a Gift
If you want to refund a Steam game that you gifted to someone else, the person who received the game will have to initiate the refund request if they’ve already redeemed it. If they haven’t, the purchaser can submit the request themselves.
If the gift has been redeemed already, the gift recipient can initiate the refund by following the steps in the previous section to refunding a game. Here’s how the recipient should refund the gift before redeeming it:
- Go to help.steampowered.com on their account and select Games, Software, etc.
- Select the game which has been gifted, then choose It’s not what I expected.
- Select I’d like to request a refund for this gift.
- Check the box next to Allow the original purchaser of this gift to request a refund. The game will be removed from the recipient’s account.
After the gift recipient follows these steps, the purchaser of the game can now submit a refund request for the game through their account using the same steps as the last section.
Keep in mind, the same rules apply for the gifted game. That is, the purchase should have been made within 14 days, and the gift recipient should have no more than 2 hours of play time on the game.
How to Refund a Game For Its Sale Price
Steam does not consider it an abuse of the refund system to get a refund for a game and then rebuy it for the sale price. However, the sale will have had to occur within the 14-day time span after you bought the game, as you can only refund games you bought within that time span.
You also only have two hours of playtime on the game that you intend to refund and rebuy. However, this isn’t a hard and fast rule so it’s still worth it to try and see if Steam will refund you. You can enter into the Notes section of the refund request that the game went on sale after you bought it and you’d like to rebuy it.
To do this, all you need to do is request a refund for the game, making sure it meets the requirements. Once you’re refunded, you can rebuy the game on sale. You can follow the steps above for refunding games to do this.
Refunding a Game on Steam
Steam is pretty lax with their refund policy, and they do this in order to promote a no-risk feeling when buying new games. This is a good practice since many games can garner a lot of hype and then under-deliver upon its release.
As long as your game meets Steam’s requirements and you don’t overuse the refund system, you should have no problem refunding your game on Steam, and can feel better about buying new games knowing it’s such a simple process if needed.
