(Chrome displays an error code or message)Chrome遇到问题时会显示错误代码或消息。“啊，啪(Snap)！” 您设备上的错误表明Chrome在加载页面时遇到问题。这可能是由于网络连接不佳、设备内存不足、扩展程序错误、缓存数据损坏或您正在访问的站点存在问题。
在本教程中，我们将向您展示如何修复“哇，啪(Snap)！” Chrome中的错误。这些修复适用于移动设备和计算机——Android、iOS、Windows和 macOS。
1.重新加载页面
刷新网页将解决该错误十分之五。如果您在计算机上使用Chrome，请按键盘上的F5或选择地址栏旁边的刷新图标以重新加载页面。(Refresh icon)Control + R （在Windows 中）或Command + R（在 macOS 中）键盘快捷键也将刷新页面。
在移动设备或平板电脑上，点击更多（三点）图标(More (three-dot) icon)并选择重新加载(Reload)。
如果您仍然收到“Aw Snap！” 错误，请尝试访问其他网站以确定问题的根源。如果Chrome无法加载其他网站，则可能是您的互联网连接存在问题。但是，如果错误是特定于特定网页的，请联系站点管理员报告问题。
2. 解决您的Internet连接问题
不稳定的互联网连接(unstable internet connection)会触发“噢，快(Snap)！” Chrome中的错误。因此，我们建议您暂停任何正在进行的下载、音乐/视频流、在线游戏以及在Chrome或其他浏览器上运行的任何占用大量带宽的操作。
如果您的设备已连接到网络但无法访问互联网，请重新启动调制解调器或路由器。重置设备的网络设置、更新网络驱动程序、重置路由器，并尝试本教程中列出的其他故障排除技巧(other troubleshooting tips listed in this tutorial)。
在移动设备上，如果您的蜂窝数据速度较慢或处于非活动状态，Chrome可能会显示错误消息。如果您所在位置的连接或信号强度较差，请移至其他位置或切换到其他网络提供商。在此之前，请禁用任何VPN或代理应用程序，并通过启用和禁用飞行模式(airplane mode)来重置设备的蜂窝连接。
阅读我们的文章，该文章涵盖了移动数据(our article that covers all possible causes of slow mobile data)速度慢的所有可能原因，以获得更多故障排除解决方案。
3.使用隐身解决方法
Chrome会保存有关您在设备上访问的网站的信息（cookie 和缓存文件）。尽管此信息可以缩短页面加载时间并增强您的浏览体验，但它们有时会阻止网页正确加载。在隐身窗口(Incognito window)中打开页面会阻止Chrome存储网站的 cookie。
复制站点的 URL，按Control + Shift + N（或Mac上的Command + Shift + N）打开一个新的隐身窗口，将(Incognito)URL粘贴到地址栏中，然后按Enter。或者，点击更多(More)图标并在菜单上选择新建隐身窗口。(New Incognito window)
要在移动设备上的隐身(Incognito)窗口中打开页面，请点击左下角的更多(More)（或菜单图标），选择(Menu icon)新隐身标签(New Incognito Tab)并访问新标签中的页面。
4.关闭其他选项卡或应用程序
Chrome标签页过多会降低浏览器的速度、占用设备内存并导致其他错误(cause other errors)。Chrome可能会显示“Aw, Snap！” 如果您的设备没有足够的系统资源来加载网页，则会出现错误。
关闭不需要的选项卡或save/bookmark them for later。这将为受影响的网页释放内存以正确加载。要关闭Chrome选项卡，请选择选项卡上的x 图标(x icon)，或在 PC 上按Control + W （对于Mac ，请按(Mac)Command + W）。更好(Better)的是，右键单击要关闭的选项卡并选择Close。
使用 Windows PC 上的任务管理器(Task Manager)关闭不需要的应用程序和后台进程。要释放Mac笔记本电脑或台式机上的内存，请使用活动监视器来终止并强制退出(use the Activity Monitor to kill and force-quit apps)您不使用的应用程序。
5. 关闭并重新打开 Chrome
这样做将刷新Chrome并消除阻止浏览器正确加载网页（或特定站点）的隐藏故障。
6. 清除 Chrome 的缓存和 Cookie
我们已经强调了损坏的 cookie 和网站数据如何阻碍Chrome加载网页。如果在隐身(Incognito)窗口中打开网站无法解决问题，请清除 Chrome 的缓存文件(clear Chrome’s cache files)、cookie 和保存在您设备上的网站数据，然后重试。
在 PC 或 Mac 上清除 Chrome 的 Cookie 和缓存数据(Clear Chrome’s Cookies and Cache Data on PC or Mac)
打开 Chrome 的设置(Settings)，进入隐私和安全(Privacy and security)选项卡，选择清除浏览数据(Clear browsing data)，在“时间(Time)范围”类别中选择所有时间，检查(All time)Cookies 和其他站点数据(Cookies and other site data)以及缓存的图像和文件(Cached images and files)选项，然后选择清除数据(Clear data)。
清除移动设备上 Chrome 的 Cookie 和缓存数据(Clear Chrome’s Cookies and Cache Data on Mobile)
在Android上，打开 Chrome 的菜单，选择隐私和安全，(Privacy and security,)在“时间(Time)范围”部分选择所有时间，检查(All time)Cookie 和站点数据(Cookies and site data)以及缓存的图像和文件(Cached images and files)，然后点击清除数据(Clear data)。
要在 iPhone 或 iPad 上清除 Chrome 的 cookie 和缓存数据，请打开浏览器的设置菜单，选择隐私(Privacy)，选择清除浏览数据(Clear Browsing Data)，将“时间范围”设置为所有范围(All Range)，选择Cookies、站点数据(Cookies, Site Data)和缓存的图像和文件(Cached Images and Files)，然后点击清除浏览数据(Clear Browsing Data)。
7. 禁用、更新(Update)或卸载不良扩展(Uninstall Bad Extensions)
(Incognito)Chrome中的(Chrome)隐身模式也会禁用所有扩展程序。如果您没有遇到“Aw, Snap！” 隐身(Incognito)窗口中的错误，可能是有错误或错误的扩展程序阻止Chrome加载页面。
前往Chrome的扩展管理页面，在连续禁用每个扩展后重新加载页面。如果Chrome在禁用特定扩展程序后成功加载页面，这会告诉您负责“Aw，Snap！”的罪魁祸首 错误。
在这种情况下，请更新扩展程序或从浏览器中卸载它并将问题报告给开发人员。Chrome会在后台自动更新扩展程序，但在方便时。请按照以下步骤手动更新Chrome中的扩展程序：
- chrome://extensions粘贴到地址栏中，然后按Enter。
- 在右上角切换开发者模式。(Developer mode)
- 点击更新(Update)按钮并等待Chrome更新浏览器中安装的所有扩展。
(Close)当浏览器显示“扩展已更新”成功消息并再次访问该网站时，关闭并重新打开Chrome 。
如果您仍然收到错误，请删除有问题的扩展程序并重新加载页面。
点击显示扩展名的卡片上的移除(Remove)，然后在确认提示中再次点击移除。(Remove)
8. 更新谷歌浏览器
虽然“噢，啪(Snap)！” 错误会影响智能手机和计算机，该问题在Windows设备上的Chrome 78和 79中很普遍。这些Chrome版本包含允许某些防病毒程序在浏览器中注入未签名代码的错误，从而阻止Chrome加载网页。
打开Chrome 设置(Chrome Settings)菜单，选择关于 Chrome 操作系统(About Chrome OS)，然后将浏览器更新到最新版本。
如果更新Chrome后问题仍然存在，请禁用或卸载您的防病毒软件，然后再次尝试加载该页面。仍然得到“哦，快(Snap)！” 崩溃错误？联系网站管理员或使用Chrome的反馈表将问题报告给Google。
打开 Chrome 菜单，选择帮助(Help)，选择报告问题(Report an issue)，然后在相应的对话框中提供有关问题的详细信息。
Google不会发送个性化回复，但他们会调查您的报告并修复任何现有的错误。
8 Ways to Fix ”Aw, Snap!” Page Crash Error in Chrome
Chrome displays an error code or message when it runs into an issue. The “Aw, Snap!” error on your device signals that Chrome is having problems loading the page. This could be due to poor network connectivity, low device memory, bad extensions, corrupt cache data, or problems with the site you’re visiting.
In this tutorial, we’ll show you how to fix the “Aw, Snap!” error in Chrome. These fixes apply to both mobile and computer—Android, iOS, Windows and macOS.
1. Reload the Page
Refreshing the webpage will resolve the error five out of ten times. If you’re using Chrome on your computer, press F5 on your keyboard or select the Refresh icon next to the address bar to reload the page. The Control + R (in Windows) or Command + R (in macOS) keyboard shortcuts will also refresh the page.
On mobile devices or tablets, tap the More (three-dot) icon and select Reload.
If you’re still getting the “Aw Snap!” error, try visiting another website to determine the source of the problem. If Chrome doesn’t load other websites, there’s likely a problem with your internet connection. But if the error is specific to a particular web page, contact the site administrator to report the issue.
2. Troubleshoot Your Internet Connection
An unstable internet connection can trigger the “Aw, Snap!” error in Chrome. Therefore, we recommend that you pause any ongoing downloads, music/video streaming, online gaming, and any bandwidth-heavy operations running in Chrome or on other browsers.
If your device is connected to a network but doesn’t have internet access, restart the modem or router. Reset your device’s network settings, update the network drivers, reset the router, and try other troubleshooting tips listed in this tutorial.
On mobile devices, Chrome may display the error message if your cellular data is slow or inactive. If the connection or signal strength in your location is poor, move to a different location or switch to a different network provider. Before then, disable any VPN or proxy app and reset your device’s cellular connection by enabling and disabling airplane mode.
Go through our article that covers all possible causes of slow mobile data speed for more troubleshooting solutions.
3. Use the Incognito Workaround
Chrome saves information (cookies and cache files) about websites you visit on your device. Although this information improves page load time and enhances your browsing experience, they sometimes prevent web pages from loading correctly. Opening the page in an Incognito window will prevent Chrome from storing the website’s cookies.
Copy the site’s URL, press Control + Shift + N (or Command + Shift + N on Mac) to open a new Incognito window, paste the URL in the address bar, and press Enter. Alternatively, tap the More icon and select New Incognito window on the menu.
To open the page in an Incognito window on mobile, tap the More (or Menu icon) in the bottom-left corner, select New Incognito Tab and visit the page in the new tab.
4. Close Other Tabs or Applications
Having too many Chrome tabs can slow down the browser, eat up your device’s memory, and cause other errors. Chrome may display the “Aw, Snap!” error if your device doesn’t have sufficient system resources to load the web page.
Close unneeded tabs or save/bookmark them for later. That’ll free up memory for the affected web page(s) to load correctly. To close a Chrome tab, select the x icon on the tab or press Control + W on PC (Command + W for Mac). Better yet, right-click the tab you want to close and select Close.
Use the Task Manager on your Windows PC to close unneeded apps and background processes. To free up memory on a Mac notebook or desktop, use the Activity Monitor to kill and force-quit apps you aren’t using.
5. Close and Reopen Chrome
Doing this will refresh Chrome and eliminate hidden glitches preventing the browser from loading web pages (or a particular site) correctly.
6. Clear Chrome’s Cache and Cookies
We already highlighted how corrupt cookies and site data could hinder Chrome from loading web pages. If opening the site in an Incognito window doesn’t resolve the problem, clear Chrome’s cache files, cookies, and site data saved on your device and try again.
Clear Chrome’s Cookies and Cache Data on PC or Mac
Open Chrome’s Settings, go to the Privacy and security tab, select Clear browsing data, choose All time in the “Time range” category, check the Cookies and other site data and Cached images and files options, and select Clear data.
Clear Chrome’s Cookies and Cache Data on Mobile
On Android, open Chrome’s menu, select Privacy and security, choose All time in the “Time range” section, check Cookies and site data and Cached images and files, and tap Clear data.
To clear Chrome’s cookies and cache data on iPhone or iPad, open the browser’s settings menu, select Privacy, select Clear Browsing Data, set the “Time Range” to All Range, select Cookies, Site Data and Cached Images and Files, and tap Clear Browsing Data.
7. Disable, Update, or Uninstall Bad Extensions
Incognito mode in Chrome also disables all extensions. If you don’t encounter the “Aw, Snap!” error in an Incognito window, there’s probably a buggy or bad extension preventing Chrome from loading the page.
Head to Chrome’s extension management page and reload the page after disabling each extension in successions. If Chrome loads the page successfully after disabling a particular extension, that tells you the culprit responsible for the “Aw, Snap!” error.
In that case, update the extension or uninstall it from the browser and report the problem to the developer(s). Chrome automatically updates extensions in the background but at its convenience. Follow the steps below to manually update extensions in Chrome:
- Paste chrome://extensions in the address bar and press Enter.
- Toggle on Developer mode in the top-right corner.
- Tap the Update button and wait for Chrome to update all extensions installed in the browser.
Close and reopen Chrome when the browser displays an “Extensions updated” success message and visit the website again.
If you’re still getting the error, remove the problematic extension and reload the page.
Tap Remove on the card displaying the extension and tap Remove again on the confirmation prompt.
8. Update Google Chrome
Although the “Aw, Snap!” error affects both smartphones and computers, the issue is prevalent in Chrome 78 and 79 on Windows devices. These Chrome versions contained bugs that allowed some antivirus programs to inject unsigned code in the browser, thereby preventing Chrome from loading web pages.
Open the Chrome Settings menu, select About Chrome OS, and update the browser to the latest version.
If the problem persists after updating Chrome, disable or uninstall your antivirus software and try loading the page again. Still getting the “Aw, Snap!” crash error? Contact the website administrator or use Chrome’s feedback form to report the issue to Google.
Open Chrome menu, select Help, select Report an issue, and provide details about the issue in the appropriate dialog boxes.
Google won’t send a personalized response, but they’ll investigate your report and fix any existing bug.
