get help in Windows 11/10 “获取帮助”应用程序^{(Get Help app)(Get Help app)}是众多方法之一。您可以通过单击“您有问题”文本下“设置”应用程序中每个页面底部的“获取帮助”链接打开“获取帮助”应用程序^{(Do you have a question’)}，也^{(Settings app)}可以单击^{(Get Help link )}或^{(Get Help)}点击“开始^(Start)”按钮，然后选择“获取帮助”^{(Get Help)}从应用程序列表中，或者您可以在任务栏的搜索字段中输入帮助^(help)，然后单击或点击获取帮助^{(Get Help)}。

因此，如果当您尝试打开/启动“获取帮助^{(Get Help)}”应用程序时收到错误消息“我们这边出了点问题。我们正在努力。” ^{(Something went wrong on our end. We’re working on it.”)}，那么这篇文章旨在帮助你。在这篇文章中，我们将确定此问题的原因，并提供您可以尝试帮助您解决问题的解决方法。

当您启动Windows 10 Get Help应用程序并无法与Microsoft Virtual Agent建立连接时，您将收到以下错误消息；

我们这边出了点问题。我们正在努力

当以下条件之一为真时，会出现此Windows 10 获取帮助应用程序问题：^{(Windows 10 Get Help app)}

• 您可以在“设置”^(Settings) >  “网络和 Internet^{(Network & Internet)} ” >  “代理^(Proxy) 到环回”下更改代理设置 。
• 第三方应用程序，例如Fiddler、STunnel，将代理设置更改为环回。

下图显示了具有环回地址的代理服务器：^{(proxy server)}

值得注意的是，即使您的代理不在环回地址上，但您正在运行代理服务器，您也可能会遇到此问题。

获取帮助应用程序在^{(Get Help)}Windows 11/10中不起作用

如果您遇到此Windows 获取帮助应用程序^{(Windows Get Help app)}问题，您可以尝试下面描述的推荐解决方法来轻松解决问题。

请执行下列操作：

要将“获取帮助”应用程序^{(Get Help app)}恢复到工作状态，请将代理设置重置为默认设置。

在 Windows 11/10 中获取帮助应用

获取帮助^(Help)（以前的联系支持^{(Contact Support)}）是一个内置界面，用于 通过Internet与^(Internet)Microsoft 客户服务员工 进行通信。开始屏幕要求用户指定产品并解释它的问题。它还为用户提供了有关业务和 IT 支持、Microsoft Store销售和支持以及残障人士回答台的在线帮助文​​章的链接。

一旦输入了问题，用户就有机会查看该问题并根据他们的图标从微软产品的整个范围中进行选择。^(Microsoft)

在用户选择了产品类别后，下一个屏幕显示用于解决问题的链接、设备信息、带有估计等待时间的呼叫链接、调度程序以及用于通过即时消息与座席聊天的屏幕。

Get Help app not working in Windows 11/10

The Get Help app is one of the numerous ways if you are facing problems and wondering how and where to get help in Windows 11/10. You can open the Get Help app by clicking on the Get Help link at the bottom of every page within the Settings app under the ‘Do you have a question’ text, and also by clicking or tapping on the Start button and then select Get Help from the app list or you can enter help in your taskbar’s search field, and then clicking or tapping on Get Help.

So, if when you try to open/launch the Get Help app and you receive the error message “Something went wrong on our end. We’re working on it.”, then this post is intended to help you. In this post, we will identify the cause of this issue, as well as provide the workaround you can try to help you fix the issue.

When you launch the Windows 10 Get Help app and it fails to establish a connection with the Microsoft Virtual Agent, you’ll receive the following error message;

Something went wrong on our end. We’re working on it

This Windows 10 Get Help app issue occurs when one of the following conditions is true:

• You change the proxy settings under Settings > Network & Internet > Proxy to loopback.
• A third-party application, such as Fiddler, STunnel, changes the proxy settings to loopback.

The image below shows a proxy server with a loopback address:

It’s noteworthy that even if your proxy isn’t on a loopback address but you’re running a proxy server anyway, you may encounter this issue as well.

Get Help app not working in Windows 11/10

If you’re faced with this Windows Get Help app issue, you can try the recommended workaround described below to easily resolve the issue.

Do the following:

To restore the Get Help app to a working status, reset the proxy settings to the default settings.

Get Help app in Windows 11/10

Get Help (previously Contact Support) is a built-in interface for communicating with Microsoft customer service employees over the Internet. The opening screen requests that the user specify a product and explain a problem with it. It also offers the user links to online help articles for business and IT support, Microsoft Store sales and support, and a disability answer desk.

Once a problem has been entered, the user is offered a chance to review that and select from the whole gamut of Microsoft product based on their icons.

After the user has selected a product category, the next screen presents links for solving the problem, device information, a call link with an estimated wait time, a scheduler, and a screen for chatting with an agent by instant message.

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