这篇文章中提供的解决方案将帮助您成功解决音频播放问题，或(issues with the audio playback, or recording)在Surface设备上录制 - 或音频配件（如耳机、外部扬声器或麦克风）的问题。
修复 Surface(Fix Surface)声音和音频问题
如果您在 Surface 上遇到此问题，您可以按以下顺序尝试推荐的解决方案来解决问题。
- 检查并清除障碍物
- 检查音频附件连接
- 调节音量
- 检查录音质量
- 调整麦克风设置
- 重新启动 Surface
- 检查您的默认音频设备设置
- 运行音频疑难解答
- 强制关机
- 重置 Surface
- 寄送(Send)Surface设备进行维修
让我们看一下关于列出的每个解决方案所涉及的过程的描述。
在许多情况下，下载和安装适用于 Windows 10 的最新更新(the latest updates for Windows 10)和/或下载适用于Surface设备(Surface)的最新固件和驱动程序(downloading the latest firmware and driver)将解决问题 - 如果您必须这样做后仍然遇到问题，您可以继续下面的解决方案。
1]检查(Check)并清除障碍物
在这里，您只需确保没有任何东西阻挡 Surface 上的扬声器和麦克风开口，包括屏幕保护膜或贴花。
2]检查(Check)音频附件连接
解决Surface 设备声音和音频配件问题(Surface device sound and audio accessories issues)的下一个操作是检查音频配件连接。
如果您可以听到 Surface 扬声器的声音，但听不到Surface Headphones等配件的声音，请按照以下说明确保配件正常工作并且连接正确：
- 尝试将配件与其他设备一起使用。
- 确保(Make)将 Surface 连接到配件的线缆牢固插入 - 如果您仍然听不到配件发出的声音，请尝试使用不同的线缆。
- 关闭所有音频应用程序，然后从 Surface 和附件中移除所有附件电缆并重新连接它们。
- 确保(Make)使用 蓝牙(Bluetooth) 无线技术的配件与 Surface 正确配对。
- 如果您在尝试收听音频时使用Surface Dock ，则可以(Surface Dock)对 Surface Dock 进行故障排除(troubleshoot the Surface Dock)。
3]调整音量
在这里，您需要确保已在正确的位置调整音量，如下所示：
- 音量按钮：(Volume button:) 按 Surface 上的音量按钮以调高或调低音量。
- 键盘：(Keyboard:) 如果Surface Typing Cover 或键盘有音量键，请按降低音量、提高音量或静音键。
- 桌面任务栏：(Desktop taskbar:) 在桌面任务栏中，选择 扬声器(Speakers)，然后将音量控制调高或调低。
- 音频配件：(Audio accessories:)调整耳机、扬声器、电话或其他音频配件的音量，或在配件随附的软件中进行调整。
- 应用程序：(Apps:)某些应用程序在应用程序内具有音量控制。
4]检查(Check)录音质量
如果来自扬声器或音频附件的音质不佳，则可能是录音本身质量不佳。尝试在不同的设备上收听相同的录音。
5]调整麦克风设置
在这里，如果您在录制声音时遇到问题，您只需调整麦克风设置。(adjust your mic settings)
您可以调整滑块，直到您的麦克风录制到您想要的水平 - 这取决于背景噪音以及您使用的是Surface PC内置麦克风还是外部麦克风。
6]重新启动你的表面
此解决方案要求您重新启动 Surface 设备(restart your Surface device)，然后重新登录Windows 10，然后尝试收听内置扬声器上的音频或尝试使用内置麦克风录制音频，看看问题是否已解决。如果没有，请尝试下一个解决方案。
7]检查(Check)您的默认音频设备设置
此解决方案要求您检查并在需要时更改您的声音设置并设置您的声音输出设备(set your sound output device)。如果您使用的是 Skype 等通讯应用程序，(communications app, like Skype)您可能需要在使用扬声器或耳机时单独设置您的通讯设备。(set your communications device)
8]运行音频疑难解答
此解决方案要求您尝试运行Windows 10的内置音频疑难解答。该向导可以查找并修复Surface 设备上的声音和音频问题。(fix problems with sound and audio)
9]强制关机
此解决方案要求您强制关闭并重新启动Surface 设备。
10]重置你的表面
此时，如果您仍然遇到音频问题，可以尝试重置 Surface 设备。如果问题仍然存在，请尝试下一个解决方案。
11]将(Send)您的Surface设备送去进行维修
如果您在重置Surface PC 后仍然遇到音频问题，那么您必须考虑到您的Surface 可能需要维修(Surface may need service)。
同样，如果您已用尽本文中的解决方案，但您的音频配件仍然无法正常工作，请联系配件制造商寻求支持。
希望这可以帮助！
Fix Surface sound and audio problems & issues with accesories
The solutions provided in thіs post will help you successfully resolνe issues with the audio playback, or recording on your Surface device—or issues with an audio accessory like headphones, external speakers, or a mic.
Fix Surface sound and audio problems
If you’re faced with this issue on your Surface, you can try the recommended solutions in the order presented below to resolve the issue.
- Check for and remove obstructions
- Check audio accessory connections
- Adjust the volume
- Check the quality of the recording
- Adjust microphone settings
- Restart your Surface
- Check your default audio device settings
- Run Audio Troubleshooter
- Force shutdown
- Reset your Surface
- Send in your Surface device for servicing
Let’s take a look at the description of the process involved concerning each of the listed solutions.
In many cases, downloading and installing the latest updates for Windows 10 and/or downloading the latest firmware and driver for your Surface device will fix the issue – if you’re still having problems after you must have done that, you can proceed with the solutions below.
1] Check for and remove obstructions
Here, you simply need to make sure nothing is obstructing the speaker and microphone openings on your Surface, including screen protectors or decals.
2] Check audio accessory connections
The next action you can take to resolve the Surface device sound and audio accessories issues is to check audio accessory connections.
If you can hear sound from your Surface speakers but can’t hear sound from an accessory like the Surface Headphones, make sure the accessory is working and is connected properly by following the instructions below:
- Try using the accessory with a different device.
- Make sure the cables connecting your Surface to the accessory are plugged in securely – if you still can’t hear sound from the accessory, try using different cables.
- Close all audio apps, then remove any accessory cables from your Surface and the accessory and reconnect them.
- Make sure accessories that use Bluetooth wireless technology are paired correctly with your Surface.
- If you’re using the Surface Dock while trying to listen to audio, you can troubleshoot the Surface Dock.
3] Adjust the volume
Here, you need to make sure that you’ve adjusted volume levels in the right places as follows:
- Volume button: Press the volume button on your Surface to adjust the volume up or down.
- Keyboard: If your Surface Typing Cover or keyboard has volume keys, press the volume-down, volume-up, or mute key.
- Desktop taskbar: In the desktop taskbar, select Speakers, and adjust the volume control up or down.
- Audio accessories: Adjust the volume on the headset, speakers, phone, or other audio accessory or adjust it in the software included with the accessory.
- Apps: Some apps have volume control within the app.
4] Check the quality of the recording
If the sound quality coming from your speakers or an audio accessory isn’t good, it’s possible the audio recording itself isn’t of good quality. Try listening to the same recording on a different device.
5] Adjust microphone settings
Here, you simply need to adjust your mic settings if you’re having trouble recording sound.
You can adjust the sliders until your mic is recording at the levels you want – this varies depending on background noise and on whether you’re using the Surface PC built-in mic or an external mic.
6] Restart your Surface
This solution requires you to restart your Surface device then sign back into Windows 10, and try listening to the audio on the built-in speakers or try recording audio using the built-in mic and see if the issue is resolved. If not, try the next solution.
7] Check your default audio device settings
This solution requires you to check and, if needed, change your sound settings and set your sound output device. If you are using a communications app, like Skype, you may want to set your communications device separately when using speakers or a headset.
8] Run Audio Troubleshooter
This solution requires you to try running the inbuilt Audio Troubleshooter for Windows 10. The wizard can find and fix problems with sound and audio on your Surface device.
9] Force shutdown
This solution requires you to force shutdown and restart your Surface device.
10] Reset your Surface
At this point, if you’re still having audio problems, you can try resetting your Surface device. If the issue persists, try the next solution.
11] Send in your Surface device for servicing
If you’re still having audio issues after resetting your Surface PC, then you have to consider that your Surface may need service.
Likewise, if you have exhausted the solutions in this post and your audio accessory still isn’t working, contact the accessory manufacturer for support.
Hope this helps!
