Adobe广泛的多媒体和创意应用程序在过去几年一直是大多数人的首选。最受欢迎的Adobe应用程序包括用于照片编辑和处理的Photoshop 、用于编辑视频的Premiere Pro 、用于创建矢量图形的Illustrator 、 Adobe Flash等。Adobe套件包含 50 多个应用程序，并已被证明是所有应用程序的一站式解决方案在 macOS 和Windows上均可用的创意思维(Windows)（其中一些也可以在移动平台上使用），以及家庭中所有程序之间的轻松集成。截至 2017 年，活跃的Adobe Creative Cloud(Adobe Creative Cloud)订阅人数超过 1200 万。如果不是因为应用程序盗版，这个数字会高得多。
与任何付费应用程序类似，Adobe的程序也在全球范围内被盗用和非法使用。为了杜绝其程序的盗版行为，Adobe在其应用程序中包含了Adobe 正版软件完整性(Adobe Genuine Software Integrity)服务。该服务会定期检查安装的Adobe(Adobe)应用程序的有效性，如果检测到有关盗版、篡改程序文件、非法许可证/序列码的证据，则“ Adobe 软件(Software)您使用的不是正版的”消息被推送给用户，公司被告知假冒副本未充分使用。错误消息在前台保持活动状态，从而阻止用户正确使用应用程序。除了假冒用户之外，许多使用Adobe程序的官方副本的人也遇到了该错误。不正确(Improper)的安装、损坏的系统(corrupt system)/服务文件、Adobe更新程序文件问题等可能是该错误的罪魁祸首。
在本文中，我们解释了解决“您使用的 Adobe 软件不是正版(Adobe software you are using is not genuine)”错误并让您重新开始创作杰作的多种方法。
修复您正在使用的 Adobe 软件(Fix Adobe Software)的4种方法(Ways)不是正版错误(Genuine Error)
“您使用的Adobe软件不是正版”错误很容易修复。首先，用户需要确保安装的应用程序确实是正版的，并且他们没有使用盗版。要确定应用程序的真实性，请访问Adobe的官方网站并输入产品/序列号。如果网站报告序列号无效，请立即卸载该应用程序，因为它不是正版。另一种方法是检查下载安装文件的来源。Adobe程序的正版副本仅在其官方网站上(official website)提供。因此，如果您从第三方网站收到您的副本，很可能是盗版。联系经销商了解更多信息。
如果Adobe应用程序是正版的，用户可以尝试删除两个可能的罪魁祸首服务，即Adobe Genuine Software Integrity服务和Adobe Updater Startup Utility服务及其可执行文件。最后，如果没有任何效果，用户将需要完全重新安装有故障的Adobe应用程序。
方法 1：终止 Adobe 正版软件完整性服务(Method 1: Terminate the Adobe Genuine Software Integrity Service)
如前所述，Adobe程序包括正版软件完整性(Genuine Software Integrity)服务，该服务会定期检查程序的真实性。从任务管理器(Task Manager)中终止上述服务的所有实例将允许您绕过检查并运行Adobe应用程序而不会遇到错误。您可以更进一步，也可以删除包含正版软件完整性(Genuine Software Integrity)过程的可执行文件的文件夹。
1. 右键单击任务栏并从随后的选项菜单中选择任务管理器。(Task Manager)您还可以使用热键组合Ctrl + Shift + Esc打开应用程序。
2. 单击更多详细信息( More Details)以展开任务管理器。
3. 在Processes选项卡上，找到Adobe Genuine Software Integrity进程（如果进程按字母顺序排序，则所需进程将是Background Processes下的第一个进程）。
4. 在终止进程之前，右键单击(right-click )它并选择打开文件位置(Open File Location)。记下文件夹路径（对于大多数用户C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient）或让资源管理器(Explorer)窗口在后台打开。
5、按alt + tab键切换回任务管理器(Task Manager)窗口，选择进程，点击右下角的结束任务(End task)按钮。
6.删除步骤4中打开的AdobeGCIClient文件夹(Delete the AdobeGCIClient folder)（您也可以重命名文件夹而不是完全删除）。重新启动(Restart )计算机并检查问题是否仍然存在。
方法二：删除 Adobe 正版软件完整性流程和 AdobeGCIClient 文件夹(Method 2: Delete Adobe Genuine Software Integrity Process and the AdobeGCIClient folder)
上述解决方案应该已经解决了大多数用户的非正版(Not genuine)错误，但如果它对您不起作用，请尝试使用具有管理权限的提升的命令提示符窗口删除服务和文件夹。(Command Prompt)此方法可确保完全删除Adobe 正版软件完整性(Adobe Genuine Software Integrity)过程。
1.在搜索栏中键入命令提示符(Command Prompt)，然后从右侧面板中选择以管理员身份运行。(Run As Administrator )在到达的用户帐户控制(User Account Control)弹出窗口中单击是。(Yes)
2. 要删除服务，请仔细输入sc delete AGSService并回车执行。
3. 接下来，我们将删除文件夹，即包含服务文件的AdobeGCIClient文件夹。(AdobeGCIClient)该文件夹位于“ C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient ”。沿着提到的路径向下，选择文件夹，(select the folder,)然后按删除(delete)键。
另请阅读：(Also Read:) 修复无法从 Adobe Reader 打印 PDF 文件(Fix Can’t Print PDF Files from Adobe Reader)
方法三：删除 AAMUpdater 服务(Method 3: Delete AAMUpdater service)
与Genuine Software Integrity服务一起，称为“ Adobe Updater Startup Utility ”的更新服务也会在用户启动计算机时自动启动。很明显，该服务会检查任何新的可用软件更新，自动下载并安装它们。损坏/损坏的AAMUpdater服务可能会提示非正版(Not genuine )错误。要修复它，只需删除服务文件并将它们从任务计划(Task Scheduler)程序应用程序中删除。
1.通过双击其快捷方式图标打开Windows 文件资源管理器，然后前往以下路径(Windows File Explorer)C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA。 删除 UWA 文件夹(Delete the UWA folder)。
2.再次以管理员身份启动命令提示符( Administrator)窗口(Command Prompt window )。
3. 执行sc delete AAMUpdater命令。
4. 如前所述，我们还应该从Task Scheduler中删除(Task Scheduler)AAMUpdater任务。只需(Simply)在开始菜单(Start Menu)中搜索任务计划程序(Task Scheduler)，然后按Enter 键即可打开。
5.展开活动任务列表(Expand the Active Tasks list )并找到AdobeAAMUpdater任务。找到后，双击(double-click )它。
6. 在右侧面板中，单击所选项目下的(Selected)删除(Delete )选项。确认(Confirm)任何可能到达的弹出窗口。
方法 4：重新安装 Adobe 软件(Method 4: Reinstall the Adobe Software)
归根结底，如果Genuine Integrity服务和Updater Utility没有问题，那么它一定是应用程序本身。现在唯一的解决方法是删除已安装的副本并将其替换为新的、无错误的版本。要卸载Adobe程序：
1. 按Windows Key + R打开运行命令框。(Run command box. )键入控制或控制面板(Control Panel)按回车键打开应用程序。
2. 单击程序和功能( Programs and Features )项。
3.找到故障/盗版的Adobe程序，右键单击(right-click )它，然后选择卸载(Uninstall)。
4. 在以下弹出窗口中，单击是(Yes )确认您的操作。
5. 将出现另一个弹出窗口，询问您是否要保留应用程序首选项/设置或删除它们。选择适当的选项并单击卸载(Uninstall)。
6. 卸载过程完成后，启动您首选的 Web 浏览器并访问https://www.adobe.com/in/。下载所需程序的安装文件，然后按照屏幕上的说明进行安装。希望不会再出现软件非正版(software not genuine)错误。
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因此，用户可以通过这些方法来解决“您使用的 Adobe 软件不是正版(Adobe software you are using is not genuine)”错误。让我们知道是否还有其他我们错过的解决方案以及哪一个对您有用。此外，始终购买官方版本的应用程序以支持开发人员并获得所有（安全和功能）优势，而不必担心可以通过盗版软件副本进行的欺诈。
Fix Adobe Software You Are Using Is Not Genuine Error
Adobe’s wide range of multimedia and creativity applications has been the primary choice of the majоrity for the past several yеars. The most pорular Adоbе аpplications include Photoshop for photo editing and maniрulation, Premiere Pro for editing videos, Illustrator to creatе vector graphics, Adobe Flash, etc. The Adobe suite contains more than 50 applications and has proven to be a one-stop solution for all creative minds with avaіlability on both, macОS and Windows (a few of them arе also aνаilable on mobile platforms), along with effortless integration between all thе programs іn the family. As of 2017, there were more than 12 million active Adobe Creative Cloud sυbscriptions. The number would be much higher if it waѕn’t for application piracy.
Similar to any paid application, Adobe’s programs are also ripped off and used illegally around the globe. To put an end to the piracy of their programs, Adobe includes the Adobe Genuine Software Integrity service within its applications. The service periodically checks the validity of the installed Adobe application and if evidence regarding piracy, tampering with program files, illegal license/serial code is detected, the ‘Adobe Software you are using is not genuine’ message is pushed to the user and the company is informed about counterfeit copy underuse. The error message stays active in the foreground and thus, prevents the users from properly using the application. Apart from the counterfeit users, the error has also been encountered by many with the official copy of an Adobe program. Improper installation, corrupt system/service files, issues with Adobe updater files, etc. are the likely culprits for the error.
In this article, we have explained multiple methods to resolve the ‘Adobe software you are using is not genuine’ error and to get you back to creating a masterpiece.
4 Ways to Fix Adobe Software You Are Using Is Not Genuine Error
The ‘Adobe software you are using is not genuine’ error is an easy one to fix. Firstly, users will need to ensure that the installed application is indeed genuine and they are not using a pirated copy of it. To determine the authenticity of the application, visit Adobe’s official website and enter the product/serial code. If the website reports the serial code to be invalid, immediately uninstall the application as it is not genuine. Another way is to check the source from which the installation file was downloaded. Genuine copies of Adobe programs are only available on their official website. So if you received your copy from a third-party website, chances are, it is pirated. Contact the reseller for more info.
If the Adobe application is genuine, users can try deleting the two likely culprit services, Adobe Genuine Software Integrity service, and Adobe Updater Startup Utility service, along with their executable files. Finally, if nothing works, users will need to re-install the faulty Adobe application altogether.
Method 1: Terminate the Adobe Genuine Software Integrity Service
As mentioned earlier, Adobe programs include the Genuine Software Integrity service which regularly checks the authenticity of the programs. Terminating all instances of the said service from the Task Manager will allow you to bypass the checkups and run the Adobe application without encountering the error. You can take this a step forward and also delete the folder containing the executable file of the Genuine Software Integrity process.
1. Right-click on the taskbar and select Task Manager from the ensuing options menu. You can also use the hotkey combination Ctrl + Shift + Esc to open the application.
2. Click on More Details to expand the Task Manager.
3. On the Processes tab, locate the Adobe Genuine Software Integrity process (If the processes are sorted alphabetically, the required process will be the very first one under Background Processes).
4. Before terminating the process, right-click on it and select Open File Location. Either note down the folder path (For most users- C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient) or leave the Explorer window open in the background.
5. Press the alt + tab keys to switch back to the Task Manager window, select the process, and click on the End task button at the bottom-right corner.
6. Delete the AdobeGCIClient folder opened in step 4 (You can also rename the folder instead of deleting it altogether). Restart the computer and check if the issue continues to prevail.
Method 2: Delete Adobe Genuine Software Integrity Process and the AdobeGCIClient folder
The above solution should have resolved the Not genuine error for most users although if it didn’t work for you, try deleting the service and the folder using an elevated Command Prompt window with administrative privileges. This method ensures the complete removal of the Adobe Genuine Software Integrity process.
1. Type Command Prompt in the Search bar and select Run As Administrator from the right panel. Click on Yes in the User Account Control pop-up that arrives.
2. To delete the service, carefully type sc delete AGSService and press enter to execute.
3. Next, we will be deleting the folder, i.e, the AdobeGCIClient folder that contains the service file. The folder is located at ‘C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient’. Head down the mentioned path, select the folder, and press the delete key.
Also Read: Fix Can’t Print PDF Files from Adobe Reader
Method 3: Delete AAMUpdater service
Along with the Genuine Software Integrity service, an update service known as ‘Adobe Updater Startup Utility’ also automatically initiates when the users boot on their computers. As obvious, the service checks for any new available software updates, downloads and installs them automatically. A corrupt/broken AAMUpdater service can prompt the Not genuine error. To fix it, simply delete the service files and also remove them from the Task Scheduler application.
1. Open Windows File Explorer by double-clicking on its shortcut icon and head down the following path C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA. Delete the UWA folder.
2. Again launch Command Prompt window as an Administrator.
3. Execute the sc delete AAMUpdater command.
4. As mentioned earlier, we should also be deleting the AAMUpdater task from Task Scheduler. Simply search for Task Scheduler in the Start Menu and hit enter to open.
5. Expand the Active Tasks list and locate the AdobeAAMUpdater task. Once found, double-click on it.
6. On the right-panel, click on the Delete option under the Selected item. Confirm any pop-ups that may arrive.
Method 4: Reinstall the Adobe Software
Ultimately, if the Genuine Integrity service and the Updater Utility aren’t at fault, then it must be the application itself. The only workaround now is to remove the installed copy and replace it with a new, bug-free version. To uninstall the Adobe program:
1. Press Windows Key + R to open the Run command box. Type Control or Control Panel press enter to open the application.
2. Click on the Programs and Features item.
3. Locate the faulty/pirated Adobe program, right-click on it, and select Uninstall.
4. In the following pop-up, click on Yes to confirm your action.
5. Another pop-up inquiring if you would like to keep the application preferences/settings or remove them as well will appear. Choose the appropriate option and click on Uninstall.
6. Once the uninstallation process is complete, launch your preferred web browser and visit https://www.adobe.com/in/. Download the installation files for the programs you need and follow the on-screen instructions to install them. Hopefully, the software not genuine error won’t appear anymore.
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So those were a few ways users can implement to resolve the ‘Adobe software you are using is not genuine’ error. Let us know if there are any more solutions we missed out on and which one worked for you. Also, always purchase the official versions of the applications to support the developers and reap all the (security and feature) benefits without having to worry about fraud that can be carried out through pirated software copies.
