如果您遇到Surface 设备找到可用无线网络但无法连接(Surface device finds available wireless network but won’t connect)的问题，那么这篇文章旨在帮助您。在这篇文章中，我们将提供您可以尝试成功解决此问题的最合适的解决方案。
Surface设备找到可用的无线网络但无法连接
如果您遇到此问题，您可以尝试以下我们推荐的解决方案（不分先后顺序），看看是否有助于解决问题。
- 检查 Surface 上的 Wi-Fi 设置
- 验证路由器的正确密码
- 在另一台设备上检查您的网络
- 确保(Ensure MAC)启用 MAC 地址过滤
- 运行网络疑难解答
- 更新/安装 WiFi 驱动程序
- 使用有线连接
- 更改网络连接优先级
- WiFi问题的一般修复
让我们看一下关于列出的每个解决方案所涉及的过程的描述。
在尝试以下解决方案之前，请检查更新并在(check for updates)支持 Windows(Windows) 10 的Surface设备上安装任何可用的位，并查看问题是否已解决。
1]检查Surface 上的Wi-Fi设置(Check Wi-Fi)
解决Surface(Surface)设备发现可用无线网络但无法连接问题的第一次尝试是检查Surface设备上的WiFi设置。
转到“ 开始(Start)” ，然后选择 “设置”(Settings) > “网络和 Internet(Network & Internet) ” > “ Wi-Fi ”，并确保将“ WiFi ”按钮切换为“开”(On)。此外，转到 设置 (Settings )> 网络和 Internet (Network & Internet ) > 飞行模式(Airplane mode) 并确保飞行模式也关闭(Off)(Airplane mode is also Off)。
验证我们的无线网络是否在可用网络列表中，并且 无线网络图标是否在任务栏中(wireless network icon is in the taskbar)。
如果所有这些预检查都正常，但问题仍然存在，请尝试下一个解决方案。
2]验证(Verify)路由器的正确密码
在这里，您需要验证路由器的正确密码。如果您不确定您的网络密码是什么，您可以找到您的无线网络密码(find your wireless network password)。如果您现在可以连接到您的无线网络，那就太好了；如果没有，请尝试下一个解决方案。
3]在另一台设备上检查(Check)您的网络
如果您的无线网络出现在 Surface 上的可用网络列表中但您无法连接，则应首先确保网络在另一台设备上正常工作。检查您是否可以连接到您的无线网络并从另一台 PC、平板电脑或智能手机上网。
如果您无法连接到Surface或任何其他设备，则问题可能出在网络或硬件本身。在这种情况下，您可以尝试重新启动 Internet 设备（调制解调器、路由器）并重新启动 Surface 设备(restart your Surface device)并重新连接到 Wi-Fi。
另一方面，如果您可以在另一台设备上连接到Wi-Fi ，但(Wi-Fi)Surface仍无法连接，除了重新启动Surface设备外，请检查并在需要时更正 Surface 上的日期和时间设置。
如果仍然无法连接，请尝试下一个解决方案。
4]确保(Ensure MAC)启用MAC地址过滤
无线路由器可以通过使用一种称为MAC 过滤(MAC filtering)的功能来防止未经授权的网络访问。因此，这可能是这里的潜在罪魁祸首。
如果您的路由器上的 MAC 过滤已打开(MAC filtering on your router is turned on)，请尝试以下操作之一：
- 暂时关闭(Turn)MAC过滤以查看这是否会阻止 Surface 连接到无线网络。
- 将Surface的(Surface)MAC地址添加到路由器的授权列表中。
要更改路由器上的MAC过滤设置或将Surface 的 MAC 地址(MAC address of your Surface)添加到路由器的授权列表中，请参阅路由器随附的信息或访问硬件制造商的网站。如果您更改路由器的 MAC(change your router’s MAC)过滤设置，请在尝试将Surface连接到无线网络之前重新启动路由器。
如果您仍然无法连接，请联系您的ISP或无线路由器制造商，并报告您可以从多个设备看到您的无线网络但无法连接到它。
阅读：(Read:)如何将 Surface Earbuds 重置为默认出厂设置(reset Surface Earbuds to the default factory settings)。
5]运行网络疑难解答
此解决方案要求您运行Windows 10的内置网络疑难解答。该向导可以帮助诊断和修复Surface设备上的Wi-Fi问题。
6]更新/安装WiFi驱动程序
此解决方案要求您update/install the WiFi drivers for Windows 10并为您的 Surface 设备下载最新的固件和驱动程序。(download the latest firmware and drivers)
7]使用有线连接
这更像是一种解决方法而不是解决方案。在这里，您可以简单地使用有线（以太网）连接。
8]更改网络连接优先级(Change Network Connection Priority)
通常，没有理由更改网络连接优先级，因为Windows 10计算机选择了正确的网络连接。但是如果你想选择一个首选网络并自动连接到它，或者你只是想让连接顺序不同，那么你可以改变网络连接优先级。
9] WiFi问题的一般修复
本指南将向您展示如何解决(troubleshoot WiFi problems)Windows 10中的 WiFi 问题，并在Surface设备上毫无问题地使用它。
希望这可以帮助！
相关文章(Related post)：Surface 设备上缺少 Wi-Fi 设置(Wi-Fi Settings are missing on Surface device)
Surface device finds available wireless network but won't connect
If you are experiencing the issue whereby your Surface device finds available wireless network but won’t connect, then this post is intended to help you. In this post, we will offer the most suitable solutions you can try to successfully resolve this issue.
Surface device finds available wireless network but won’t connect
If you’re faced with this issue, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue.
- Check Wi-Fi settings on your Surface
- Verify the correct password for your router
- Check your network on another device
- Ensure MAC address filtering is enabled
- Run Network Troubleshooter
- Update/Install WiFi drivers
- Use wired connection
- Change Network Connection Priority
- General fix for WiFi issues
Let’s take a look at the description of the process involved concerning each of the listed solutions.
Before you try the solutions below, check for updates and install any available bits on your Windows 10-powered Surface device and see if the issue is resolved.
1] Check Wi-Fi settings on your Surface
Your first attempt to resolve the Surface device finds available wireless network but won’t connect issue is to check the WiFi settings on your Surface device.
Go to Start, and select Settings > Network & Internet > Wi-Fi and make sure the WiFi button is toggled to On. Also, go to Settings > Network & Internet > Airplane mode and make sure Airplane mode is also Off.
Verify our wireless network is in the list of available networks and the wireless network icon is in the taskbar.
If all this pre-checks are in order but the issue is still present, try the next solution.
2] Verify the correct password for your router
Here, you need to verify the correct password for your router. If you’re not sure what your network password is, you can find your wireless network password. If you can now connect to your wireless network, then good; if not, try the next solution.
3] Check your network on another device
If your wireless network appears in the list of available networks on your Surface but you can’t connect, you should first make sure the network is working properly on another device. Check if you can connect to your wireless network and go online from another PC, tablet, or smartphone.
If you can’t connect to your Surface or any other device, the problem might be with the network or hardware itself. In this case, you can try restarting your internet device (modem, router) and also restart your Surface device and re-connect to Wi-Fi.
On the other hand, if you can connect to Wi-Fi on another device but your Surface still can’t connect, in addition to restarting your Surface device, check and, if needed, correct your date and time settings on your Surface.
If you’re still unable to connect, try the next solution.
4] Ensure MAC address filtering is enabled
Wireless routers can prevent unauthorized network access by using a feature called MAC filtering. So, this could be a potential culprit here.
If MAC filtering on your router is turned on, try one of the following:
- Turn off MAC filtering temporarily to see if that is preventing your Surface from connecting to your wireless network.
- Add the MAC address of your Surface to your router’s authorized list.
To change MAC filtering settings on your router or to add the MAC address of your Surface to your router’s authorized list, refer to the info that came with your router or go to the hardware manufacturer’s website. If you change your router’s MAC filtering settings, restart your router before trying to connect your Surface to your wireless network.
If you still can’t connect, contact your ISP or the manufacturer of your wireless router and report that you can see your wireless network from multiple devices but can’t connect to it.
Read: How to reset Surface Earbuds to the default factory settings.
5] Run Network Troubleshooter
This solution requires you to run the inbuilt Network Troubleshooter for Windows 10. The wizard can help diagnose and fix Wi-Fi problems on your Surface device.
6] Update/Install WiFi drivers
This solution requires you to update/install the WiFi drivers for Windows 10 as well as download the latest firmware and drivers for your Surface device.
7] Use wired connection
This is more of a workaround than a solution. Here, you can simply use a wired (ethernet) connection.
8] Change Network Connection Priority
Generally, there’s no reason to change network connection priority, because Windows 10 computer chooses the right network connection. But if you want to select a preferred network and want to automatically connect to it, or you just want to make the connection sequence different, then you can change network connection priority.
9] General fix for WiFi issues
This guide will show you how you can troubleshoot WiFi problems in Windows 10 and use it without any problem on your Surface device.
Hope this helps!
Related post: Wi-Fi Settings are missing on Surface device
