如果您发现您的蓝牙鼠标^{(Bluetooth mouse)}已连接但无法在 Windows 11/10 上运行，那么这篇文章可能会对您有所帮助。有时，蓝牙^(Bluetooth)设备显示与您的计算机连接良好，但无法正常工作。如果您的计算机上出现此问题，您应该做的第一件事是重新启动计算机。在某些情况下，重新启动设备可以解决问题。

如果重新启动设备没有帮助，请尝试我们在这篇文章中解释的故障排除方法。但在继续之前，我们建议您检查蓝牙^(Bluetooth)鼠标的以下几点：

• 它应该完全充电。
• 如果它使用不可充电电池运行，请确保电池没有耗尽或没电。如果电池电量耗尽，请更换电池。
• 确保^(Make)您的鼠标不会超出范围。
• 这个鼠标可以在另一台电脑上使用吗？其他鼠标在这台 PC 上是否正常工作？

蓝牙^(Bluetooth)鼠标已连接，但在 PC 上无法使用

以下解决方案可能会帮助您摆脱问题：

1. 关闭并打开蓝牙。
2. 切换飞行模式。
3. 运行蓝牙疑难解答。
4. 从设备和打印机中删除蓝牙^(Bluetooth)设备并重新添加。
5. 检查干净启动状态。

1]关闭和打开蓝牙

视窗 11^{(Windows 11)}

Windows 11 用户可以从“快速设置”^{(Quick Settings)}菜单轻松打开或关闭蓝牙。^(Bluetooth)只需^(Simply)单击任务栏^(Taskbar)的Wi-Fi、声音和电池图标可用的区域，然后单击蓝牙^(Bluetooth)按钮。

您还可以从Windows 11设置^(Settings)中打开或关闭蓝牙^(Bluetooth)。下面列出了相同的步骤：

1. 右键单击^{(Right-click)}Windows 11^{(Windows 11)} 开始^(Start)菜单并选择设置^(Settings)。
2. 在“设置”应用中，从左侧窗格中选择蓝牙和设备。^{(Bluetooth & devices)}
3. 现在，单击蓝牙^(Bluetooth)按钮以打开或关闭蓝牙^(Bluetooth)。

视窗 10^{(Windows 10)}

您应该做的第一步是切换系统的蓝牙^(Bluetooth)。下面列出了执行此操作的步骤：

1. 右键单击^{(Right-click)}开始菜单^(Start)并选择设置^(Settings)以启动设置^(Settings)应用程序。
2. 单击设备^(Devices)。
3. 单击左侧窗格中的蓝牙和其他设备。^{(Bluetooth & other devices)}
4. 您将在右侧窗格的蓝牙^(Bluetooth)下看到一个切换开关。
5. 单击^(Click)它以关闭蓝牙^{(Bluetooth Off)}。等待^(Wait)几分钟，然后再次单击以打开蓝牙^(Bluetooth)。

检查您是否能够使用鼠标。

2]切换飞行模式

在Windows 11中，您可以从“^{(Windows 11)}快速设置”^{(Quick Settings)}菜单轻松切换飞行^(Airplane)模式。如果那里没有切换飞行^(Airplane)模式的按钮，您必须自定义快速设置菜单。或者，您也可以从Windows 11 设置应用打开或关闭飞行^(Airplane)模式。

一些Windows 10用户在切换系统的^{(Windows 10)}飞行模式^{(Airplane mode)}后能够使用蓝牙^(Bluetooth)鼠标。

以下步骤将帮助您：

1. 启动设置应用程序。
2. 单击网络和 Internet^{(Network & Internet)}选项。
3. 从左侧窗格中选择飞行模式。^{(Airplane mode)}
4. 在右侧，您将在飞行^(Airplane)模式下看到一个拨动开关。单击^(Click)它以打开飞行^(Airplane)模式。
5. 等待^(Wait)几分钟，然后再次单击同一按钮以关闭飞行^(Airplane)模式。

或者，您也可以通过单击通知^{(Notifications)}按钮直接打开和关闭^(Off)飞行^(Airplane)模式。

切换飞行^(Airplane)模式后，检查蓝牙设备^{(Bluetooth device)}是否工作。

3]运行蓝牙疑难解答

您也可以尝试运行蓝牙疑难解答^{(Bluetooth Troubleshooter)}，看看是否有帮助。

下面列出了在Windows 11上启动蓝牙疑难解答的步骤：^{(Bluetooth Troubleshooter)}

1. 按Win + I键启动设置应用程序。
2. 从左侧窗格中选择系统^(System)并向下滚动右侧，直到看到故障排除^{(Troubleshoot)}选项卡。
3. 找到“疑难解答”^{(Troubleshoot)}选项卡后，单击它。
4. 现在，单击“其他疑难解答^{(Other troubleshooters)}”选项卡。
5. 单击蓝牙^(Bluetooth)旁边的运行^(Run)按钮。这将在您的 Windows 11 计算机上启动蓝牙^(Bluetooth)疑难解答。

以下步骤将指导您如何在Windows 10上运行^{(Windows 10)}蓝牙疑难解答^{(Bluetooth Troubleshooter)}：

1. 启动设置应用程序。
2. 点击更新和安全^{(Update & Security)}。
3. 从左侧窗格中选择疑难解答。^{(Troubleshoot)}
4. 单击右侧的其他疑难解答链接。^{(Additional Troubleshooters)}
5. 向下滚动列表并找到蓝牙^(Bluetooth)。找到它后，单击它，然后单击运行疑难解答^{(Run the Troubleshooter)}。

疑难解答程序将修复您设备上的蓝牙^(Bluetooth)问题。故障排除完成后，查看问题是否已解决。

4]从设备^(Devices)和打印机中^(Printers)删除蓝牙^{(Remove Bluetooth)}设备并再次添加

如果上述方法没有解决您的问题，您可以尝试移除蓝牙^(Bluetooth)鼠标并重新添加。您可以通过以下方式从计算机中删除蓝牙^(Bluetooth)设备：

1. 设置应用
2. 控制面板

如何通过设置^(Settings)应用程序删除蓝牙^(Bluetooth)设备

视窗 11^{(Windows 11)}

以下步骤适用于Windows 11用户：

1. 启动设置应用程序。
2. 从左侧选择蓝牙和设备。^{(Bluetooth & devices)}
3. 在那里找到您的设备并单击三个垂直点，然后选择删除设备^{(Remove device)}选项。在弹出窗口中单击是。^{(Click Yes)}

视窗 10^{(Windows 10)}

以下步骤将帮助您通过“设置”^(Settings)应用从Windows 10中删除^{(Windows 10)}蓝牙^(Bluetooth)设备：

1. 启动设置^(Settings)应用程序并单击设备^(Devices)。
2. 从左侧选择蓝牙和其他设备。^{(Bluetooth & other devices)}
3. 从蓝牙^(Bluetooth)设备列表中选择您的设备，然后单击删除设备^{(Remove device)}选项。在弹出窗口中单击是确认。^(Yes)

如何从控制面板中删除^{(Control Panel)}蓝牙^(Bluetooth)设备

现在，让我们看看从控制面板^{(Control Panel)}中删除蓝牙^(Bluetooth)设备的过程。我们将在此处描述的步骤将适用于Windows 11和Windows 10计算机：

如果以上方法都没有解决您的问题，您可以尝试移除蓝牙^(Bluetooth)鼠标重新添加。下面列出了执行此操作的步骤：

1. 按Win + R键并键入Control Panel。之后单击确定。这将启动控制面板^{(Control Panel)}。
2. 将View by^{(View by)}模式切换到Category。
3. 单击查看设备和打印机^{(View devices and printers)}。您将在“硬件和声音^{(Hardware and Sound)}”部分下找到此选项。
4. 右键单击您的蓝牙^(Bluetooth)鼠标，然后选择删除设备^{(Remove device)}选项。单击是。
5. 删除设备后，单击添加设备^{(Add a device)}按钮。您将在设备^(Devices)和打印机^(Printers)的左上方找到此按钮。
6. 之后，Windows将开始搜索所有可用的蓝牙^(Bluetooth)设备。从列表中选择您的蓝牙^(Bluetooth)鼠标，然后单击下一步^(Next)。

这将重新连接您的蓝牙^(Bluetooth)鼠标与您的计算机。现在检查鼠标是否工作。

5]检查干净启动状态

如果上述方法都没有帮助您，请尝试干净启动您的系统^{(Clean Boot your system)}。之后断开蓝牙^(Bluetooth)鼠标并再次添加。如果它有效，则某些第 3 方进程正在干扰您的设备。您需要隔离并消除它。

如何修复我的蓝牙^(Bluetooth)鼠标不工作？

如果您开始遇到蓝牙鼠标无法正常工作或随机断开连接^{(Bluetooth mouse does not work properly or disconnects randomly)}的问题，首先应检查鼠标电池是否已过期或没电。如果是，请更换电池。此问题的另一个原因是驱动程序损坏或过时。因此，我们建议您从设备管理器更新您的^{(Device Manager)}蓝牙^(Bluetooth)鼠标驱动程序。

我们还建议您检查蓝牙^(Bluetooth)鼠标的电源管理^{(Power Management)}设置并阻止Windows关闭您的设备以节省电量。

为什么我的鼠标已连接但无法使用？

如果您有有线鼠标，请确保电线没有损坏。您还可以通过将鼠标连接到另一个USB^(USB)端口或另一台计算机来检查鼠标是否出现故障。

如果您使用的是无线或蓝牙^(Bluetooth)鼠标，请检查其电池是否耗尽。另外，检查您是否不小心打开了飞行模式^{(Airplane Mode)}。打开飞行^(Airplane)模式会自动关闭蓝牙^(Bluetooth)。

如果您的 蓝牙鼠标滚动不起作用，请阅读此内容。

您可以尝试我们在本文中描述的故障排除方法来解决问题或将鼠标设置重置为默认值^{(reset your mouse settings to default)}。

希望这可以帮助。

相关帖子^{(Related posts)}：

• 蓝牙鼠标随机断开^{(Bluetooth Mouse disconnects randomly)}
• 蓝牙设备未显示、配对或连接。

Fix Bluetooth mouse is connected but does not work on Windows 11/10

If you find that your Bluetooth mouse is connected but does not work on Windows 11/10 then this post may be able to help you. Sometimes a Bluetooth device shows a healthy connection with your computer but does not work. If this issue occurs on your computer, the first thing that you should do is restart your computer. In some cases, restarting the device solves the issue.

If restarting the device does not help, try the troubleshooting methods that we have explained in this post. But before you proceed, we recommend you check the following points for your Bluetooth mouse:

• It should be completely charged.
• If it runs on a non-rechargeable battery, make sure that the batteries are not drained or dead. Replace the batteries if they are drained out.
• Make sure that your mouse should not be out of range.
• Does this mouse work on another PC? Does another mouse work properly on this PC?

Bluetooth mouse is connected but does not work on PC

The following solutions may help you get rid of the problem:

1. Turn Off and On the Bluetooth.
2. Toggle the Airplane mode.
3. Run the Bluetooth Troubleshooter.
4. Remove the Bluetooth device from Devices and Printers and add it again.
5. Check in Clean Boot State.

1] Turn Off and On the Bluetooth

Windows 11

Windows 11 users can easily turn the Bluetooth on or off from the Quick Settings menu. Simply click on the area of the Taskbar where Wi-Fi, sound, and battery icons are available and click on the Bluetooth button.

You can also turn the Bluetooth on or off from Windows 11 Settings. The steps for the same are listed below:

1. Right-click on the Windows 11 Start menu and select Settings.
2. In the Settings app, select Bluetooth & devices from the left pane.
3. Now, click on the Bluetooth button to turn the Bluetooth on or off.

Windows 10

The first step that you should do is toggle the Bluetooth of your system. The steps to do so are listed below:

1. Right-click on the Start menu and select Settings to launch the Settings app.
2. Click Devices.
3. Click Bluetooth & other devices on the left pane.
4. You will see a toggle switch under Bluetooth on the right pane.
5. Click on it to turn Bluetooth Off. Wait for a few minutes and click again to turn Bluetooth On.

Check whether you are able to use your mouse or not.

2] Toggle the Airplane mode

In Windows 11, you can easily toggle the Airplane mode from the Quick Settings menu. If the button to toggle the Airplane mode is not available there, you have to customize the Quick Settings menu. Alternatively, you can also turn the Airplane mode on or off from Windows 11 Settings app.

Some Windows 10 users were able to use their Bluetooth mouse after toggling the Airplane mode of their system.

The below steps will help you with that:

1. Launch the Settings app.
2. Click on the Network & Internet option.
3. Select Airplane mode from the left pane.
4. On the right side, you will see a toggle switch under the Airplane mode. Click on it to turn the Airplane mode On.
5. Wait for a few minutes and click again on the same button to turn Off the Airplane mode.

Alternatively, you can also turn the Airplane mode On and Off directly by clicking on the Notifications button.

After toggling the Airplane mode, check if the Bluetooth device works.

3] Run the Bluetooth Troubleshooter

You can also try to run the Bluetooth Troubleshooter and see if it helps.

The steps to launch the Bluetooth Troubleshooter on Windows 11 are listed below:

1. Press Win + I keys to launch the Settings app.
2. Select System from the left pane and scroll down the right side till you see the Troubleshoot tab.
3. Once you find the Troubleshoot tab, click on it.
4. Now, click on the Other troubleshooters tab.
5. Click on the Run button next to the Bluetooth. This will launch the Bluetooth troubleshooter on your Windows 11 computer.

The following steps will guide you on how to run Bluetooth Troubleshooter on Windows 10:

1. Launch the Settings app.
2. Click on the Update & Security.
3. Select Troubleshoot from the left pane.
4. Click on the Additional Troubleshooters link on the right side.
5. Scroll down the list and find Bluetooth. Once you find it, click on it, and then click Run the Troubleshooter.

The troubleshooter will fix the Bluetooth problems on your device. After the troubleshooting gets completed, see if the problem is fixed or not.

4] Remove Bluetooth device from Devices & Printers and add it again

If the above methods did not solve your issue, you can try removing your Bluetooth mouse and adding it again. You can remove a Bluetooth device from your computer via:

1. Settings app
2. Control Panel

How to remove a Bluetooth device via the Settings app

Windows 11

The following steps are for Windows 11 users:

1. Launch the Settings app.
2. Select Bluetooth & devices from the left side.
3. Find your device there and click on the three vertical dots, and select the Remove device option. Click Yes in the popup window.

Windows 10

The following steps will help you remove the Bluetooth device from Windows 10 via the Settings app:

1. Launch the Settings app and click on the Devices.
2. Select Bluetooth & other devices from the left side.
3. Select your device from the list of Bluetooth devices and click on the Remove device option. Confirm by clicking Yes in the popup window.

How to remove a Bluetooth device from the Control Panel

Now, let’s see the process to remove a Bluetooth device from the Control Panel. The steps that we will describe here will be applicable for both Windows 11 and Windows 10 computers:

If the above methods did not solve your issue, you can try to remove the Bluetooth mouse and add it again. The steps to do this are listed below:

1. Press Win + R keys and type Control Panel. After that click OK. This will launch the Control Panel.
2. Switch the View by mode to Category.
3. Click View devices and printers. You will find this option under the Hardware and Sound section.
4. Right-click on your Bluetooth mouse and select the Remove device option. Click Yes.
5. After removing the device, click Add a device button. You will find this button on the top left side in Devices and Printers.
6. After that, Windows will start searching for all the available Bluetooth devices. Select Your Bluetooth mouse from the list and click Next.

This will reconnect your Bluetooth mouse with your computer. Now check if the mouse is working or not.

5] Check in Clean Boot State

If none of the above methods helped you, try to Clean Boot your system. After that disconnect your Bluetooth mouse and add it again. If it works, then some 3rd-party process is interfering with your device. You need to isolate and eliminate it.

How do I fix my Bluetooth mouse not working?

If you start facing an issue where your Bluetooth mouse does not work properly or disconnects randomly, first, you should check if the batteries of the mouse are expired or dead. If yes, replace the batteries. Another reason for this issue is the corrupted or outdated drivers. Therefore, we suggest you update your Bluetooth mouse drivers from the Device Manager.

We also suggest you check the Power Management settings of your Bluetooth mouse and stop Windows from turning off your device to save power.

Why is my mouse connected but not working?

If you have a wired mouse, make sure that the wire is not damaged. You can also check whether or not your mouse has malfunctioned by connecting it to another USB port or another computer.

If you are using a wireless or Bluetooth mouse, check if its battery is drained out or not. Also, check if you have accidentally turned the Airplane Mode on. Turning on the Airplane mode automatically turns off the Bluetooth.

Read this if your Bluetooth Mouse scroll is not working.

You can try the troubleshooting methods that we have described in this article to fix the issue or reset your mouse settings to default.

Hope this helps.

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• Bluetooth Mouse disconnects randomly
• Bluetooth devices not showing, pairing or connecting.

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