Microsoft 支持和恢复助手^{(Microsoft Support and Recovery Assistant)}将帮助您解决Office 365应用、Outlook、OneDrive、Windows、Dynamics 365和其他问题。如果它无法为您解决问题，它会建议后续步骤并帮助您与Microsoft支持部门取得联系。让我们看看如何使用这个工具。

Microsoft 支持^{(Microsoft Support)}和恢复助手^{(Recovery Assistant)}

下载^(Download)Microsoft 支持^{(Microsoft Support)}和恢复助手^{(Recovery Assistant)}( SetupProd.exe )并安装它。您需要互联网连接才能使用该工具

运行它时，您将看到以下选项。

Microsoft 支持^{(Microsoft Support)}和恢复助手^{(Recovery Assistant)}工具可以帮助您解决以下问题：

1. Windows 激活^{(Windows Activation)},更新^(Updates),升级^(Upgrade)
2. Office 安装^{(Office Installation)}、激活^(Activation)、卸载^{(Uninstallation)}
3. Outlook 电子邮件、文件夹等
4. 为Outlook提供高级^(Advanced) 诊断^{(Diagnostics)}
5. 动态 365
6. 企业版 OneDrive
7. 商务版 Skype
8. 网络上的 Outlook
9. 适用于 Mac 的 Outlook
10. 移动设备。

视窗

如果出现以下情况，该工具可以帮助您使用Windows 11/10：

1. 您无法激活 Windows
2. 您无法更新 Windows
3. 您无法在Windows 11/10功能升级^{(Feature Upgrade)}。

办公室

在以下情况下，该工具可以帮助您使用Office：

1. 安装Office时出现错误^(Office)
2. 无法激活 Office
3. 想卸载 Office
4. 无法登录 Skype for Business
5. 手机收不到邮件
6. 无法打开或登录 Outlook 网页版
7. 无法安装、连接或启用 Dynamics 365 for Outlook。

我在安装Office^(Office)时遇到问题。所以我用它成功卸载了Office。

我选择了Office并单击Next。过了一会儿，出现了以下内容：

我选择了Office软件，然后单击下一步将其卸载。

确认您已保存您的工作，然后单击下一步^(Next)继续，

卸载完成后，系统会要求您重新启动计算机。

重新启动时，我发现Office已完全卸载，我可以继续安装更新的Office版本。

提示^(TIP)：还请查看Office 365 DNS 诊断工具^{(Office 365 DNS Diagnostic Tool)}。

外表

如果出现以下情况，该工具可以帮助您使用Outlook：

1. Outlook 无法启动
2. 无法在Outlook中设置^(Outlook)Office 365电子邮件
3. Outlook 不断要求输入密码
4. Outlook保持“正在尝试连接...”或“断开连接^{(Disconnected)}”
5. 共享邮箱或共享日历不起作用
6. 日历问题
7. Outlook 停止响应
8. Outlook 不断崩溃
9. 无法发送、接收或查找电子邮件。

了解如何使用Microsoft 支持和恢复助手中的高级诊断来修复 Outlook^{(Advanced Diagnostics in Microsoft Support and Recovery Assistant to fix Outlook)}问题。

如果您在使用Outlook^(Outlook)网页版、Outlook for Mac和移动^(Mobile)设备时遇到问题，该工具还可以提供帮助，此外还包括Exchange Online和Outlook的高级诊断。您可以在此处从 Microsoft^{(here from Microsoft)(here from Microsoft)}下载Microsoft 支持^{(Microsoft Support)}和恢复助手^{(Recovery Assistant)} 。

阅读^(Read)：如何使用命令行版本的 Microsoft 支持和恢复助手^{(command-line version of Microsoft Support and Recovery Assistant)}。

笔记：^(NOTES:)

1. Office 配置分析器工具^{(Office Configuration Analyzer Tool)}已 取代Outlook 配置分析器工具^{(Outlook Configuration Analyzer Tool)}。OffCAT工具提供与^(OffCAT)OCAT工具相同的所有功能，但它还允许您扫描更多Office程序。
2. Office 配置分析器工具^{(Office Configuration Analyzer Tool)}( OffCAT ) 已于2018年6 月 11^{(June 11)}日从Microsoft 下载中心删除^{(Microsoft Download Center)}。Office 365 的 Microsoft 支持和恢复助手^{(Microsoft Support and Recovery Assistant for Office 365)}( SaRA ) 工具中提供了OffCAT的^(OffCAT)Outlook扫描功能。SaRA提供了多项改进，包括识别和修复Outlook、Office 安装程序^{(Office Setup)}、OneDrive for Business和其他几个Office程序中的特定问题的能力。你可以使用萨拉^(SaRA)工具用于扫描Outlook中的问题。

Microsoft Support and Recovery Assistant - Fix Office & other problems

Microsoft Support and Recovery Assistant will help you resolve Office 365 apps, Outlook, OneDrive, Windows, Dynamics 365 & other problems. If it can’t fix a problem for you, it will suggest the next steps and help you get in touch with Microsoft support. Let us see how to use this tool.

Microsoft Support and Recovery Assistant

Download the Microsoft Support and Recovery Assistant (SetupProd.exe) and install it. You’ll need an internet connection to use the tool

When you run it, you will see the following options.

The Microsoft Support and Recovery Assistant tool can help you resolve problems with:

1. Windows Activation, Updates, Upgrade
2. Office Installation, Activation, Uninstallation
3. Outlook email, folders, etc.
4. Offers Advanced Diagnostics for Outlook
5. Dynamics 365
6. OneDrive for Business
7. Skype for Business
8. Outlook on the web
9. Outlook for Mac
10. Mobile devices.

Windows

The tool can help you with Windows 11/10, if:

1. You cant activate Windows
2. You cant Update Windows
3. You cant install Feature Upgrade on Windows 11/10.

Office

The tool can help you with Office if:

1. You get an error when you install Office
2. Can’t activate Office
3. Want to uninstall Office
4. Can’t sign in to Skype for Business
5. Can’t get email on phone
6. Trouble opening or signing in to Outlook on the web
7. Can’t install, connect, or enable Dynamics 365 for Outlook.

I had an issue with Office installation. So I used it to uninstall Office successfully.

I selected Office and clicked Next. After a while, the following appeared:

I selected the Office software and clicked next to uninstall it.

Confirm that you have saved your work and click Next to proceed,

Once the uninstallation is completed, you will be asked to restart your computer.

On restart, I found that Office was completely uninstalled and I could proceed an install the newer Office version.

TIP: Also take a look at Office 365 DNS Diagnostic Tool.

Outlook

The tool can help you with Outlook if:

1. Outlook won’t start
2. Can’t setup Office 365 email in Outlook
3. Outlook keeps asking for password
4. Outlook keeps “Trying to connect…” or gets “Disconnected”
5. Shared mailboxes or shared calendars don’t work
6. Problems with Calendar
7. Outlook stops responding
8. Outlook keeps crashing
9. Can’t send, receive, or find the email.

See how you can use Advanced Diagnostics in Microsoft Support and Recovery Assistant to fix Outlook issues.

The tool also helps if you have issues with Outlook on the web, Outlook for Mac, and Mobile devices, plus includes advanced diagnostics for Exchange Online and Outlook. You can download Microsoft Support and Recovery Assistant here from Microsoft.

Read: How to use command-line version of Microsoft Support and Recovery Assistant.

NOTES:

1. The Office Configuration Analyzer Tool has replaced the Outlook Configuration Analyzer Tool. The OffCAT tool provides all of the same functionality as the OCAT tool, but it also allows you to scan more Office programs.
2. Office Configuration Analyzer Tool (OffCAT) was removed from the Microsoft Download Center on June 11, 2018. The Outlook scanning functionality of OffCAT is available in the Microsoft Support and Recovery Assistant for Office 365 (SaRA) tool. SaRA offers several improvements, including the ability to identify and fix specific issues in Outlook, Office Setup, OneDrive for Business, and several other Office programs. You can use the SaRA tool is used to scan for issues in Outlook.

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