HP PC Hardware Diagnostics是一个统一可扩展固件接口^{(Unified Extensible Firmware Interface)}( UEFI )，它提供诊断测试，通过隔离硬件故障来查看您的 PC 硬件是否正常工作。最近在我的 Windows 11/10 PC 上看到蓝屏^{(Blue Screen)}后，在重新启动时，我看到了Boot Device Not Found错误，并带有一个单击 F2 for System Diagnostics的选项。在这篇文章中，我们将了解一些来自 HP for Windows 11/10的免费工具。

HP 电脑硬件诊断 UEFI

虽然很明显，但请注意该工具在Windows 10操作系统之外运行。它可以轻松地将硬件故障与操作系统或任何应用程序引起的问题隔离开来。它检查内存^(Memory)或RAM和硬盘驱动器^{(Hard Drive)}中的问题。如果测试失败，它将显示一个 24 位的失败 ID。您需要通过它与 HP 的客户支持联系。

HP PC Hardware Diagnostics有两个版本 - Windows版本和UEFI版本。当您无法启动Windows时，应使用^(Windows)UEFI版本。在这篇文章中，我们将讨论UEFI版本、它的工作原理以及如何将它安装在EFI 分区^{(EFI Partition)}或USB驱动器上。

• 如何运行 UEFI 测试
• UEFI 快速广泛的测试
• 如何安装HP PC 硬件诊断 UEFI^{(HP PC Hardware Diagnostics UEFI)}
• ^{(HP PC Hardware Diagnostics)}适用于Windows的^(Windows)HP PC 硬件诊断程序

如何运行HP PC 硬件诊断 UEFI^{(HP PC Hardware Diagnostics UEFI)}

如果计算机上安装了UEFI诊断工具，则可以使用 F2 键启动它。但是，如果没有安装该工具，您可以创建一个USB . 让我们先看看当它在计算机上可用时如何使用它。

完全关闭计算机（按住电源按钮至少五秒钟以关闭计算机），然后将其打开。立即重复按 F2 键，直到 UEFI 菜单打开^{(F2 key repeatedly until the UEFI menu opens)}。UEFI 菜单将提供几个诊断工具，选择您想要的，然后按照屏幕上的说明进行操作。

在内存和硬盘测试中，该工具将运行快速^{(Fast Tes)}测试以快速识别硬件问题。如果没有检测到错误，但计算机有硬件问题，那么它将运行广泛测试^{(Extensive Test)}。后者可能需要数小时才能完成测试。

UEFI 快速广泛的测试

屏幕在命令提示符^{(Command Prompt)}屏幕上显示进度条以及完成测试的预计剩余时间。您可以随时按ESC取消测试，但只有在别无选择时才这样做。

如果该工具没有发现任何错误，那么您应该会看到“通过”消息，否则它将启动广泛的测试。

硬盘^{(Hard Disk)}检查的过程相同。在我们的例子中，当Smart Check 通过时，Short DTS 检查失败。^{(Smart Check passed, the Short DTS check failed.)}

然后它显示了Failure ID、Product ID和与之相关的驱动器号。

如果您收到相同的信息，您可以访问HP 客户支持网站^{(HP customer support website)}并输入代码、产品 ID 并选择您所在的国家/地区以进一步解决问题。

如何安装HP PC 硬件诊断 UEFI^{(HP PC Hardware Diagnostics UEFI)}

可以从 USB 驱动器运行 UEFI 诊断工具^{( run the UEFI diagnostics tool from a USB drive)}或将其安装在计算机的UEFI分区上。如果您无法访问Windows，我们建议您使用另一台计算机创建USB驱动器，然后启动计算机以访问该工具。但是，请确保在执行此操作之前禁用安全启动^{(disable Secure boot)}。惠普表示，您可以在任何未预装它的惠普电脑上使用它。

您不仅可以在出现硬件问题时使用此工具，而且如果您的计算机被锁定，您可以使用它来恢复计算机。

• 访问 HP Hardware Diagnostics网站^(website)并下载 HP Diagnostics UEFI。^{( download HP Diagnostics UEFI.)}
• 找到文件夹并运行EXE文件。
• 按照安装向导，接受许可协议的条款，然后单击Next。
• 最后，您必须在硬件^(Hardware) 诊断^{(Diagnostics)}程序的安装位置之间进行选择，然后单击下一步
  • 要下载到计算机上进行测试，请选择UEFI Partition on Hard Drive
  • 要下载到USB驱动器，请选择USB 闪存驱动器^{(USB Flash Drive)}
• 单击 Install^{(Click Install)}，然后单击 Yes 创建HP_TOOLS分区
• 等待^(Wait)软件安装。单击完成^{(Click Finish)}关闭向导

要从USB驱动器运行该工具，请执行以下步骤：

• 症状测试
• 系统测试
• 组件测试

You also get access to Test logs, change language, or exit.

^{(HP PC Hardware Diagnostics)}适用于Windows的^(Windows)HP PC 硬件诊断程序

如果您可以访问您的计算机，但音频、视频和其他输入设备出现硬件故障，您可以安装 Windows 版本^{( install the Windows version)}。他们在Microsoft Store 中也有一个应用程序。^{(Microsoft Store.)}与UEFI工具类似，它提供症状^(Symptom)、系统和组件测试。

惠普提供了一些令人难以置信的工具来帮助消费者排除任何硬件问题的计算机故障。您将需要一些技术知识来运行它，如果您觉得很难，您还可以使用  HP Support Assistant，它提供一键修复、引导式故障排除和诊断。

HP PC 硬件诊断 UEFI^{(HP PC Hardware Diagnostics UEFI)}失败

如果组件未通过测试，请执行以下操作：

1. 单击疑难解答。
2. 按照屏幕上的说明解决问题
3. 如果问题没有解决，好！
4. 如果问题未解决，请单击是联系HP 客户支持^{(HP Customer Support)}。
5. 联系HP 客户支持^{(HP Customer Support)}时使用故障 ID（24 位代码）和产品 ID 。
6. 单击下一步^{(Click NEXT)}以访问HP 客户支持^{(HP Customer Support)}网站。

我们希望您能够在需要时运行 HP PC Hardware Diagnostics UEFI或安装它来解决计算机上的硬件问题。

提示^(TIP)：您可以使用HP Support Assistant更新驱动程序和固件。

HP PC Hardware Diagnostics UEFI on Windows 11/10

The HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that provides diagnostic tests to see if your PC hardware is working properly, by isolating hardware failures. After seeing a Blue Screen on my Windows 11/10 PC recently, on reboot, I saw the Boot Device Not Found error with an option to click on F2 for System Diagnostics. In this post, we will learn a bit about this free tool from HP for Windows 11/10.

HP PC Hardware Diagnostics UEFI

While it is evident, do note that the tool runs outside the Windows 10 OS. It makes it easy to isolate hardware failures from issues caused either by the OS or any application. It checks for problems in Memory or RAM and Hard Drive. If the test fails, it will show a 24-Digit failure ID. You will need to connect with HP’s customer support with it.

HP PC Hardware Diagnostics comes in two versions — Windows version and UEFI versions. The UEFI version should be used when you cannot boot into Windows. In this post, we will talk about the UEFI version, how it works, and how you can install it on EFI Partition or USB drive.

• How to run the UEFI Tests
• UEFI Fast and Extensive test
• How to install HP PC Hardware Diagnostics UEFI
• HP PC Hardware Diagnostics for Windows

How to run the HP PC Hardware Diagnostics UEFI

If the computer has the UEFI diagnostic tool installed on the computer, it can be launched using the F2 key. However, if the tool is not installed, you can create a USB. Lets first take a look at how you can use it when it is available on the computer.

Completely power down the computer ( hold the power button for at least five seconds to turn off the computer), and then turn it on. Immediately press the F2 key repeatedly until the UEFI menu opens.UEFI menu will give a couple of diagnostic tools, select the one you want, and follow the on-screen instructions.

In both memory and hard disk test, the tool will run the Fast Test to identify hardware issues quickly. If there is no error detected, but the computer has hardware problems, then it will run the Extensive Test. The later can take hours to complete the test.

UEFI Fast and Extensive test

The screen displays the progress bar on a Command Prompt screen along with the estimated time left to complete the test. You can always press ESC to cancel the test, but do so only when you have no other choice.

If the tool doesn’t find any error, then you should see “Passed” message, else it will kick start the extensive test.

The process is the same for Hard Disk check. In our case, while the Smart Check passed, the Short DTS check failed.

It then displayed Failure ID, Product ID, and drive number related to it.

If you receive the same, you can go to the HP customer support website and enter the code, product ID and select your country to resolve the problem further.

How to install HP PC Hardware Diagnostics UEFI

It is possible to run the UEFI diagnostics tool from a USB drive or install it on the UEFI partition on your computer. In case you cannot access Windows, we suggest using another computer to create the USB drive, and boot the computer to access the tool. However, make sure to disable Secure boot before doing that. HP says that you can use it on any HP computer where it’s not preinstalled.

Not only you can use this tool in case of a hardware issue, but if your computer is locked, you can use it to recover the computer.

• Go to the HP Hardware Diagnostics website and download HP Diagnostics UEFI.
• Locate the folder and run the EXE file.
• Follow the installation wizard, accept the terms of the license agreement, and click Next.
• Finally, you will have to select between the installation location for the Hardware Diagnostics program, then click Next
  • To download onto the computer to test, choose UEFI Partition on Hard Drive
  • To download to a USB drive, select USB Flash Drive
• Click Install, and then click Yes to create the HP_TOOLS partition
• Wait while the software installs. Click Finish to close the wizard

To run the tool from the USB drive, follow these steps:

• Symptom tests
• System tests
• Component tests

You also get access to Test logs, change language, or exit.

HP PC Hardware Diagnostics for Windows

If you can access your computer but have a hardware failure for audio, video, and other input devices, you can install the Windows version. They also have an app in the Microsoft Store. Similar to the UEFI tool, it offers Symptom, system, and component tests.

HP offers some incredible tools to help consumers troubleshoot their computer for any hardware issue. You will need a bit of technical knowledge to run it, and if you find it tough, you can also use  HP Support Assistant, which offers one-click fixes, guided troubleshooting, and diagnostics.

HP PC Hardware Diagnostics UEFI failed

If a component fails a test, do the following:

1. Click Troubleshoot.
2. Follow the on-screen instructions to resolve the problem
3. If the problem is not resolved, Good!
4. If the problem is not resolved, click Yes to contact HP Customer Support.
5. Use the failure ID (24-digit code) and product ID when you contact HP Customer Support.
6. Click NEXT to go to the HP Customer Support website.

We hope you were able to run HP PC Hardware Diagnostics UEFI when in need or install it to troubleshoot hardware issues on the computer.

TIP: You can use HP Support Assistant to update drivers and firmware.

Related posts

• Fix Device在Windows 10计算机上未迁移消息

• 如何在Windows 11/10中关闭或禁用Hardware Acceleration

• 如何检查RAM speed上Windows 11/10

• 哪里可以找到computer hardware specs在Windows 10

• 如何在Windows 10启用或禁用Hardware Virtualization

• Microsoft Edge Browser Tips and Tricks用于Windows 10

• UserBenchmark允许您测试Windows PC的Hardware组件

• Fix Crypt32.dll未找到或缺少Windows 11/10错误

• PC Stress Test用于Windows 10的免费软件

• 如何在Windows 10启用或Disable Archive Apps feature

• 如何在Windows 10 Control Panel中打开System Properties

• 如何在Windows 10修复Disk Signature Collision problem

• 如何在Windows 11/10中创建Radar Chart

• Microsoft Intune不同步？ Force Intune在Windows 11/10中同步

• 什么是PPS file？如何将PPS转换为Windows 11/10中的PDF？

• 如何检查在Windows 10的Shutdown and Startup Log

• Windows 10的每个版本都有多少RAM？

• 华硕 Mini PC ProArt PA90 评测：高大威猛！

• ASUS Mini PC PN62 review：迷你电脑适合您手中！

• 如何在Windows 10备份，Move，Move，或Delete PageFile.sys关闭