如果您尝试在 Windows 10 PC 上创建系统映像备份^{(create a system image backup)}，但操作失败并出现错误代码 0x807800A1 和 0x800423F3^{(error codes 0x807800A1 & 0x800423F3)}，那么这篇文章可能会对您有所帮助。在这篇文章中，我们将为这个问题提供最合适的解决方案。

当您遇到此问题时，您将收到以下完整错误消息；

Create a system image

The backup failed.
A Volume Shadow Copy Service operation failed. Please check “VSS” and “SPP” application event logs for more information. (0x807800A1)
Additional Information:
The writer experienced a transient error. If the backup process is retried, the error may not reoccur. (0x800423F3)

什么是 VSS 和 SPP？

• 卷影复制服务或VSS用于创建Windows计算机文件和驱动程序的备份副本或快照。如果您使用的是NTFS，则可以使用它，并且这些副本可以保存在本地或外部硬盘驱动器上。如果服务停止，与VSS相关的备份过程将失败。
• 软件保护服务^{(Software Protection Service)}或 sppsvc.exe 支持下载、安装和执行Windows和Windows应用程序的数字许可证。

这些日志可以通过事件查看器^{(Event Viewer)}找到。运行 eventvwr.msc 打开它。在事件查看器^{(Event Viewer)}中，您可以检查应用程序^{(Application)}日志中这些服务报告的任何错误。^(ERROR)VSS错误将作为条目显示在应用程序日志中，其来源标记为^{(Application Log)}VSS和SPP for Software Protection Service。

系统映像备份^{(System Image Backup)}错误 0x807800A1 & 0x800423F3

如果您遇到这些错误代码中的任何一个，您可以按照下面显示的顺序尝试我们推荐的解决方案，看看这是否有助于解决问题。

1. 检查^(Check)卷影复制^{(Shadow Copy)}和软件保护服务^{(Software Protection Services)}
2. ^{(Create System Image)}使用PowerShell创建系统映像
3. 使用第三方成像软件。

让我们看一下关于列出的每个解决方案所涉及的过程的描述。

1]检查^(Check)卷影复制^{(Shadow Copy)}和软件保护服务^{(Software Protection Services)}

要在 Windows 10 上重新启动卷影复制服务 (VSS)，请执行以下操作：

• 按 Windows key + R 调用“运行”对话框。
• 在“运行”对话框中，键入 cmd  ，然后按 CTRL + SHIFT + ENTER以在管理员/提升模式下 打开命令提示符。^{(Command Prompt)}
• 在命令提示符窗口中，键入以下命令并在每行后按Enter ：

net stop vss

net start vss

命令成功执行后，再次尝试系统映像备份。该操作应成功完成。

您还需要检查软件保护服务^{(Software Protection Service)}是否被禁用。如果是，则启动它并确保将其设置为默认值Automatic (Delayed Started)。

另请阅读^{(Also read)}：如何修复 VSS 错误 0x0000007E、0x80042306、0x80070057^{(How to fix VSS errors 0x0000007E, 0x80042306, 0x80070057)}。

2]使用PowerShell创建系统映像^{(Create System Image)}

只要语法正确，命令^(Command)行就不太容易出错，不像GUI 时不时^(GUIs)会出现故障。

此解决方案只需要  在 Windows 10 上使用 PowerShell 创建系统映像备份。

3]使用第三方成像软件

此解决方案要求您使用 第 3 方映像、备份和恢复软件^{(3rd party Imaging, Backup and Recovery Software)} 来创建系统映像备份。您将获得与Windows 10^{(Windows 10)}中的本机系统映像备份实用程序相同的结果。

相关阅读^{(Related reads)}：

• 系统映像备份失败，错误代码为 0x807800C5 和 0x8078004F^{(System Image Backup fails with error codes 0x807800C5 and 0x8078004F)}
• Windows 备份错误 0x81000019，无法创建卷影副本。

祝一切顺利。

Fix System Image Backup error 0x807800A1, 0x800423F3 on Windows 10

If when you аttempt to create a system image backup on your Windows 10 PC, but the operation fails with the error codes 0x807800A1 & 0x800423F3, then this post is likely to help you. In this post, we will offer the most suitable solutions to this issue.

When you encounter this issue, you’ll receive the following full error message;

Create a system image

The backup failed.
A Volume Shadow Copy Service operation failed. Please check “VSS” and “SPP” application event logs for more information. (0x807800A1)
Additional Information:
The writer experienced a transient error. If the backup process is retried, the error may not reoccur. (0x800423F3)

What are VSS and SPP?

• Volume Shadow Copy Service or VSS is used to create backup copies or snapshots of Windows computer files and drivers. It is available if you are using NTFS, and these copies can be saved on a local or external hard drive. If the service is stopped, the backup process related to VSS will fail.
• Software Protection Service or sppsvc.exe enables the download, installation, and enforcement of digital licenses for Windows and Windows applications.

The logs for these can found with the Event Viewer. Run eventvwr.msc to open it. In the Event Viewer, you can check the Application log for any ERROR reported by these services. VSS errors will appear in the Application Log as entries with a source labeled VSS and SPP for Software Protection Service.

System Image Backup error 0x807800A1 & 0x800423F3

If you’re faced with any of these error codes, you can try our recommended solutions in the order presented below and see if that helps to resolve the issue.

1. Check Volume Shadow Copy & Software Protection Services
2. Create System Image using PowerShell
3. Use third-party imaging software.

Let’s take a look at the description of the process involved concerning each of the listed solutions.

1] Check Volume Shadow Copy & Software Protection Services

To restart the Volume Shadow Copy Service (VSS) on Windows 10, do the following:

• Press Windows key + R to invoke the Run dialog.
• In the Run dialog box, type cmd and then press CTRL + SHIFT + ENTER to open Command Prompt in admin/elevated mode.
• In the command prompt window, type the command below and hit Enter after each line:

net stop vss

net start vss

Once the commands execute successfully, try the system image backup again. The operation should complete successfully.

You need to also check if the Software Protection Service is disabled. If it is, then Start it and ensure that it is set to default which is Automatic (Delayed Started).

Also read: How to fix VSS errors 0x0000007E, 0x80042306, 0x80070057.

2] Create System Image using PowerShell

Command lines are less prone to errors provided the syntax are correct, unlike GUIs that can suffer a glitch every now and then.

This solution simply entails creating the system image backup using PowerShell on Windows 10.

3] Use third-party imaging software

This solution requires you to use 3rd party Imaging, Backup and Recovery Software to create the system image backup. You’ll achieve the same result as with the native system image backup utility in Windows 10.

Related reads:

• System Image Backup fails with error codes 0x807800C5 and 0x8078004F
• Windows Backup Error 0x81000019, A shadow copy could not be created.

All the best.

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