如果Chromebook 的键盘(Chromebook’s keyboard)脏了或被水损坏，它可能无法注册键盘输入。Chromebook 操作系统的
问题也可能导致偶尔出现键盘故障。(Problems)
本文介绍了可能有助于让您的Chromebook键盘再次正常工作的不同修复方法。本教程中的一些故障排除解决方案需要外部键盘。因此，如果您有外接键盘，请将其连接到您的Chromebook。这将帮助您运行可能需要键盘快捷键或按键的故障排除修复程序。
您还可以在尝试解决物理键盘问题时激活并使用 Chromebook 的屏幕键盘。
- 前往Settings > Advanced > Accessibility > Manage辅助功能并打开启用屏幕键盘。
- 打开启用听写（对输入说话）以使用语音输入或听写输入。
- 选择Chromebook(Chromebook)屏幕右下角的键盘图标以启动屏幕键盘。
1. 重启你的 Chromebook
关闭并重新开启 Chromebook(Chromebook)可以解决键盘问题。
- 选择屏幕右下角的时间以打开ChromeOS状态托盘。
- 选择电源(Power)图标，然后等待 10-30 秒让Chromebook关闭。
- 按(Press)电源(Power)按钮打开Chromebook并(Chromebook)检查键盘或受影响的键现在是否可以使用。
如果您使用外接键盘，请同时按下Power + Refresh按钮以重新启动您的Chromebook。或者，按住Ctrl + Shift + Q + Q keys（按 Q 键两次）。
2.使用另一个帐户
您的Chromebook用户帐户出现问题可能会导致键盘出现问题。在访客模式下使用Chromebook可以帮助确定您的帐户是否对键盘故障负责。
- 重新启动(Reboot)Chromebook ，然后在登录屏幕的下角
选择以访客(Guest)身份(Chromebook)浏览。(Browse)
注意：您可能在工作或学校的Chromebook上找不到“以访客身份浏览(Browse)”选项。如果您无法切换到其他帐户，请将键盘故障报告给您的设备管理员。
- 如果您的键盘仍然无法工作，请退出访客模式并尝试以下修复。打开状态托盘并选择退出访客。
如果您的键盘在访客模式下工作，请删除出现问题的用户帐户并创建一个新帐户。退出Chromebook，选择帐户下方的箭头图标，然后选择删除(Remove)帐户。
3. 更新您的 Chromebook
有时，Chromebook操作系统中的软件错误也会导致键盘故障。更新(Update)并重新启动您的Chromebook，然后检查键盘是否再次工作。
- 将您的Chromebook连接到 Wi-Fi 网络并打开“设置”(Settings)应用。
- 选择侧边栏上的关于ChromeOS。
- 选择检查更新。
4.启用自动重复
键入时，您的Chromebook应在按住相应键的同时多次输入一个字符。如果您的Chromebook(Chromebook)不重复字符
，请打开“启用自动重复”功能。
- 打开Settings，选择侧边栏上的Device，然后选择Keyboard。
- 打开启用自动重复并根据您的喜好设置“重复前延迟(Delay)”和“重复(Repeat)率”。
5.禁用功能键
如果ChromeOS(ChromeOS)将键盘的顶行键（亮度、音量、屏幕截图等）视为功能键，它们将不会执行其独特的操作。
- 转到Settings > Device > Keyboard。
- 关闭(Toggle)将顶行键视为功能
键。(Treat)
6.更改键盘输入法
如果您使用错误的键盘布局/语言，您的 Chromebook 显示的字符可能与键盘上的字符不同。(Chromebook)如果您的Chromebook输入错误的字母，请在键盘设置菜单中切换输入法，然后重试。
- 打开 Chromebook 的状态托盘，选择键盘(Keyboard)，然后选择与您的语言或地区相匹配的输入法。
- 如果您在状态托盘中没有找到首选输入，请转到Settings > Device并选择更改(Change)输入设置。
- 选择添加(Select Add)输入法，选择您喜欢的输入语言，然后选择添加(Add)。
7.查看(Review)特殊键(Special Keys)的功能(Functions)
如果Esc、Backspace、Ctrl、Search或Alt键不起作用，请确保为这些键分配了正确的功能。
转到Settings > Device > Keyboard并查看特殊键的功能。
8.修复卡住或卡住的钥匙
如果灰尘、碎屑、液体和其他微小颗粒进入键盘，某些按键可能会卡住。当您按一次键时，这些粒子可能会导致您的设备重复键盘输入。(device to repeat keyboard input)有时，您的Chromebook不会检测到来自卡住键的输入。
关闭(Shut)Chromebook，将键盘面朝下，然后轻轻拍打键盘背面。之后(Afterward)，用手指划过键盘以释放卡住/卡住的键。
您也可以使用压缩空气清洁键盘。关闭您的Chromebook，以 75 度角握住它，然后使用压缩的方式喷洒键盘或受影响的按键。旋转Chromebook并以不同的角度重新喷涂键盘。
如果您将水洒在键盘上，请参阅我们的修复被水损坏的键盘(fixing a water-damaged keyboard)的教程。您将学习如何从键盘中取出液体并使其再次正常工作。
9. 重置您的 Chromebook 硬件
执行硬件重置（或“嵌入式控制器(Controller)(EC) 重置）可以解决 Chromebook 键盘和触摸板的问题。
谷歌表示，重置 Chromebook 的硬件(resetting your Chromebook’s hardware)可能会删除“下载”文件夹中的一些文件。但是，它没有指定可能受到影响的确切文件。
注意：在重置其硬件之前，请从 Chromebook 上
拔下(Unplug)外部设备和配件（鼠标、显示器、USB驱动器等）。(USB)
重置 Chromebook 笔记本电脑的硬件(Hardware)
- 关闭 Chromebook 并等待 10-30 秒，直到它关闭。
- 按住Refresh + Power按钮 10 秒钟。
- 首先松开刷新(Refresh)键，然后在 Chromebook 启动时
松开电源按钮。(Power)
重置二合一 Chromebook 硬件
如果您的 2 合 1 Chromebook兼作平板电脑，请拆下键盘并按照以下步骤重置其硬件。
- 按住音量调高和电源(Power)键至少 10 秒钟。
- (Release)Chromebook启动
时松开这两个按钮。
带可拆卸(Removable)电池
的硬重置 Chromebook(Reset Chromebooks)
您可以通过取出并重新插入电池来硬重置某些Chromebook 。(Chromebooks)如果您的Chromebook电池是可拆卸的，请将其关闭并取出电池。重新连接电池并打开Chromebook。
EC 重置(EC Reset)Chromebook硬件(Chromebook Hardware)的其他方法(Ways)
三星(Samsung)、宏碁(Acer)、华硕(Asus)和联想(Lenovo)的某些Chromebook 型号(Chromebook models)具有特殊的硬件重置按钮。您通常会发现按钮隐藏在此类Chromebook型号底部的孔中。
请联系您的Chromebook制造商或参阅其说明手册以获取有关查找硬件重置按钮的帮助。
- 关闭 Chromebook 并拔下所有外部设备或配件，包括电源适配器。
- 将塑料回形针插入(Insert)孔中以到达重置按钮。
- 握住回形针，然后将 Chromebook 的充电器重新连接到其交流端口。
- 打开您的Chromebook(Chromebook)电源，取下回形针并检查硬重置是否修复了键盘。
10. 恢复出厂设置您的 Chromebook
(Restore your Chromebook to factory default)如果键盘问题仍然存在，请将您的 Chromebook 恢复为出厂默认设置。恢复出厂设置将卸载并删除您Chromebook 上的所有内容 - 应用程序(Chromebook—apps)、本地文件、浏览器扩展程序等。我们建议您在重置 Chromebook 之前将您
的文件备份到 Google Drive或外部存储设备。(backing up your files to Google Drive)
(Reset Chromebook)从设置菜单(Settings Menu)重置 Chromebook
- 转到设置 > 重置设置。
- 在“Powerwash”行中
选择重置。(Reset)
使用键盘快捷键重置 Chromebook(Reset Chromebook Using Keyboard Shortcut)
由于Chromebook的内置键盘无法正常工作，您需要外接键盘才能恢复出厂设置。将USB键盘插入您的Chromebook，然后按照以下步骤操作。
- 打开 Chromebook 的状态托盘并选择退出(Sign Out)。
- 按住Ctrl + Alt + Shift + R键。
- 选择重新启动。
- (Select Powerwash)在下一个屏幕上选择 Powerwash ，然后选择继续(Continue)，然后按照屏幕上的说明继续。
使用屏幕键盘
如果在尝试这些修复后问题仍然存在，您的键盘可能已损坏。请联系您的Chromebook制造商或访问附近的计算机技术人员，检查您的设备是否有硬件损坏。
Chromebook Keyboard Not Working? 10 Fixes to Try
Υоυr Chromebook’s keyboard may fail to register keyboard input if it’s dirty or water-damaged. Problems with your Chromebook’s operating system can also cause occasional keyboard failures.
This article covers different fixes that may help get your Chromebook keyboard working correctly again. Some troubleshooting solutions in this tutorial require an external keyboard. So, connect an external keyboard to your Chromebook if you have one. That’ll help you run troubleshooting fixes that may require keyboard shortcuts or keypresses.
You could also activate and use your Chromebook’s on-screen keyboard while you try to fix problems with the physical keyboard.
- Head to Settings > Advanced > Accessibility > Manage accessibility features and toggle on Enable on-screen keyboard.
- Turn on Enable dictation (speak to type) to type using voice input or dictation.
- Select the keyboard icon in the bottom right corner of your Chromebook screen to launch the on-screen keyboard.
1. Reboot Your Chromebook
Turning your Chromebook off and back on can fix problems with the keyboard.
- Select the time in the bottom-right corner of the screen to open the ChromeOS status tray.
- Select the Power icon, and wait 10-30 seconds for your Chromebook to shut down.
- Press the Power button to turn on your Chromebook and check if the keyboard or affected keys now work.
If you use an external keyboard, press the Power + Refresh buttons simultaneously to reboot your Chromebook. Alternatively, hold the Ctrl + Shift + Q + Q keys (press the Q key twice).
2. Use Another Account
Problems with your Chromebook user account can cause keyboard issues. Using your Chromebook in guest mode can help determine if your account’s responsible for the keyboard malfunction.
- Reboot your Chromebook and select Browse as Guest in the bottom corner of the log-in screen.
Note: You may not find the “Browse as Guest” option on your work or school Chromebook. If you can’t switch to another account, report the keyboard malfunction to your device administrator.
- Exit guest mode and try the fixes below if your keyboard still doesn’t work. Open the status tray and select Exit guest.
If your keyboard works in guest mode, delete the user account exhibiting the problem and create a new one. Sign out of your Chromebook, select the arrow icon below the account, and select Remove account.
3. Update Your Chromebook
Occasionally, software bugs in your Chromebook’s operating system can also cause a keyboard glitch. Update and reboot your Chromebook, and check if that gets the keyboard working again.
- Connect your Chromebook to a Wi-Fi network and open the Settings app.
- Select About ChromeOS on the sidebar.
- Select Check for updates.
4. Enable Auto-Repeat
When typing, your Chromebook should enter a character multiple times when you hold its corresponding key. Turn on the “Enable auto-repeat” feature if your Chromebook doesn’t repeat characters.
- Open Settings, select Device on the sidebar, and select Keyboard.
- Turn on Enable auto-repeat and set the “Delay before repeat” and “Repeat rate” to your preference.
5. Disable Function Keys
Your keyboard’s top-row keys (brightness, volume, screenshot, etc.) won’t perform their unique actions if ChromeOS treats them as function keys.
- Go to Settings > Device > Keyboard.
- Toggle off Treat top-row keys as function keys.
6. Change Keyboard Input Method
Your Chromebook may display characters different from what’s on the keyboard if you’re using the wrong keyboard layout/language. If your Chromebook types wrong letters, switch the input method in the keyboard settings menu and try again.
- Open your Chromebook’s status tray, select Keyboard, and choose an input method that matches your language or region.
- If you don’t find your preferred input in the status tray, go to Settings > Device and select Change input settings.
- Select Add input methods, choose your preferred input language, and select Add.
7. Review the Functions of Special Keys
If the Esc, Backspace, Ctrl, Search, or Alt keys aren’t working, ensure the keys are assigned the correct functions.
Go to Settings > Device > Keyboard and review the functions of the special keys.
8. Fix Stuck or Jammed Keys
Some keys can get stuck if dirt, debris, liquid, and other tiny particles get into the keyboard. These particles may cause your device to repeat keyboard input when you press a key once. Sometimes, your Chromebook won’t detect input from stuck keys.
Shut down your Chromebook, turn the keyboard face down, and gently pat the back of the keyboard. Afterward, run your fingers across the keyboard to release the stuck/jammed keys.
You can also clean your keyboard with compressed air. Turn off your Chromebook, hold it at a 75-degree angle, and use compressed to spray the keyboard or affected keys. Rotate your Chromebook and respray the keyboard at a different angle.
If you spilled water on the keyboard, refer to our tutorial on fixing a water-damaged keyboard. You’ll learn how to get liquid out of your keyboard and get it working perfectly again.
9. Reset Your Chromebook Hardware
Performing a hardware reset (or “Embedded Controller (EC) reset) could fix problems with your Chromebook’s keyboard and touchpad.
Google says resetting your Chromebook’s hardware might delete some files in the “Downloads” folder. However, it doesn’t specify the exact files that might be affected.
Note: Unplug external devices and accessories (mouse, monitor, USB drive, etc.) from your Chromebook before resetting its hardware.
Reset a Chromebook Laptop’s Hardware
- Power off your Chromebook and wait 10-30 seconds until it shuts down.
- Press and hold the Refresh + Power buttons for 10 seconds.
- Release the Refresh key first and let go of the Power button when your Chromebook starts up.
Reset a 2-in-1 Chromebook Hardware
If your 2-in-1 Chromebook doubles as a tablet, detach the keyboard and follow the steps below to reset its hardware.
- Press the Volume Up and Power keys for at least 10 seconds.
- Release both buttons when your Chromebook boots up.
Hard Reset Chromebooks with Removable Batteries
You can hard reset some Chromebooks by removing and re-inserting their batteries. If your Chromebook battery’s detachable, shut it down, and remove the battery. Reconnect the battery and turn on your Chromebook.
Other Ways to EC Reset Your Chromebook Hardware
Some Chromebook models from Samsung, Acer, Asus, and Lenovo have special hardware reset buttons. You’ll typically find the button hidden in a hole on the bottom of such Chromebook models.
Contact your Chromebook manufacturer or refer to its instruction manual to get help locating the hardware reset button.
- Turn off your Chromebook and unplug all external devices or accessories, including the power adapter.
- Insert a plastic paperclip in the hole to reach the reset button.
- Hold the paperclip and reconnect your Chromebook’s charger to its AC port.
- Power on your Chromebook, remove the paperclip and check if the hard reset fixes the keyboard.
10. Factory Reset Your Chromebook
Restore your Chromebook to factory default if the keyboard problem remains persistent. A factory reset will uninstall and delete everything on your Chromebook—apps, local files, browser extensions, etc. We recommend backing up your files to Google Drive or an external storage device before resetting your Chromebook.
Reset Chromebook From the Settings Menu
- Go to Settings > Reset settings.
- Select Reset in the “Powerwash” row.
Reset Chromebook Using Keyboard Shortcut
Since your Chromebook’s built-in keyboard isn’t working, you’ll need an external keyboard to perform a factory reset. Plug a USB keyboard into your Chromebook and follow the steps below.
- Open the Chromebook’s status tray and select Sign Out.
- Press and hold the Ctrl + Alt + Shift + R keys.
- Select Restart.
- Select Powerwash on the next screen, select Continue, and follow the on-screen instructions to proceed.
Use an On-Screen Keyboard
Your keyboard’s likely damaged if the issue persists after trying these fixes. Contact your Chromebook manufacturer or visit a nearby computer technician to have your device checked for hardware damage.
