在这篇文章中，我们将讨论修复触摸板(Touchpad)错误的解决方案This device cannot start (Code 10) on Windows 11/10。发生此设备管理器(Device Manager)错误时，触摸板将停止工作。受影响的HID设备在设备管理器(Device Manager)中显示为黄色警告标志。如果您检查设备属性，您将在设备(Device)状态中收到以下消息：
This device cannot start. (Code 10), A request for the HID descriptor failed.
一些受影响的用户表示他们的触摸板工作正常，但由于错误，他们无法使用两指滚动、右键单击等触摸板手势。然而(Whereas)，一些用户抱怨该错误已完全禁用他们的触摸板。
修复触摸板(Fix Touchpad)错误此设备无法启动（代码 10(Code 10)）
如果您在笔记本电脑上收到此错误消息，此处描述的解决方案可能会解决您的问题。
- 运行硬件(Hardware)和设备(Devices) 疑难解答(Troubleshooter)。
- 重新安装 HID 兼容的触摸板驱动程序。
- 运行程序兼容性疑难解答(Run Program Compatibility Troubleshooter)。
- 将触摸板设置恢复为默认值。
- 从BIOS(BIOS)禁用并重新启用触摸板。
- 将 BIOS 重置为默认值。
由于您的触摸板不工作，您必须将外部USB鼠标连接到您的笔记本电脑。
1(Troubleshooter) ]运行(Run)硬件(Hardware)和设备疑难解答(Devices)
错误“此设备无法启动（代码 10(Code 10)）。由于硬件问题，可能会出现“对HID描述符的请求失败”。因此(Hence)，运行硬件和设备疑难解答可以解决它。Windows需要一些时间来检测并修复问题。故障排除完成后，重新启动设备并查看触摸板是否正常工作。
如果疑难解答程序没有发现您的硬件有任何问题，请尝试下一个解决方案。
2]重新安装符合HID的触摸板驱动程序
问题的一个可能原因是触摸板驱动程序损坏或过时。如果您遇到这种情况，重新安装触摸板驱动器可能会消除该错误。
相同的步骤如下：
- 打开设备管理器(Device Manager)。
- 展开人机接口设备(Human Interface Devices)节点。
- 右键单击HID 兼容的触摸板(HID-compliant touch pad)并选择卸载设备(Uninstall device)选项。
- 如果人机接口设备(Human Interface Devices)节点下缺少触摸板驱动程序，请在鼠标和其他指针设备(Mice and other pointing devices)节点下查找它。
- 按照屏幕上的说明卸载设备驱动程序。该过程完成后，重新启动笔记本电脑。
- 重新启动后，Windows将自动扫描硬件更改并在您的系统上安装最新的触摸板驱动程序。
检查问题是否已解决。
相关(Related)：如何查找、下载和安装未知设备或硬件的驱动程序(find, download and install Drivers for Unknown Devices or Hardware)。
3]运行程序兼容性疑难解答(Run Program Compatibility Troubleshooter)
一些用户报告说他们在最近的Windows 10(Windows 10)更新后遇到了这个问题。在这种情况下，可能由于兼容性问题而发生错误。此类问题可以通过运行程序兼容性疑难解答来解决。执行此操作的过程如下所述：
- 从设备管理器(Device Manager)中卸载触摸板驱动程序。
- 访问制造商的网站并下载最新的触摸板驱动程序。如果驱动程序是以 zip 格式下载的，请右键单击它并选择Extract。
- 现在，打开解压缩的文件夹并右键单击驱动程序安装文件，然后选择疑难解答兼容性(Troubleshoot Compatibility)。这将启动程序兼容性疑难解答(Program Compatibility Troubleshooter)。
- 单击疑难解答程序(Troubleshoot program)。
- 之后，Windows将显示问题列表。选择最适合您的问题的一种。例如，如果错误发生在Windows 10更新后，请选择“该程序在早期版本的 Windows 中运行，但现在无法安装或运行(The program worked in earlier versions of Windows but won’t install or run now)”。
- 现在，在下一个屏幕上，Windows将要求您选择程序正常运行的版本。在这种情况下，请从列表中选择Windows 8或 8.1。
- 现在，单击下一步(Next)，然后单击测试程序(Test the program)。如果您收到UAC提示，请单击是(Yes)。
- 测试完成后，单击下一步(Next)并选择是，保存此程序的这些设置(Yes, save these settings for this program)选项。
- 关闭疑难解答并安装驱动程序。
安装驱动后，看看问题是否解决。
4]将您的触摸板设置恢复为默认值(Restore)
您还可以尝试将触摸板设置恢复为默认设置(restore your touchpad settings to default)，看看它是否会带来任何变化。
相关(Related)：修复未知 USB 设备，描述符请求失败错误。(Fix Unknown USB Device, Descriptor Request Failed error.)
5]从BIOS禁用(Disable)并重新启用触摸板
根据一些用户的反馈，从BIOS(BIOS)禁用和重新启用触摸板帮助他们解决了这个问题。您也可以尝试此方法，前提是您的系统BIOS(BIOS)中提供了此选项。
程序如下：
- 关闭你的笔记本电脑。
- 打开笔记本电脑并按下键盘上的键以打开BIOS设置。不同(Different)品牌的笔记本电脑有不同的进入BIOS的钥匙。因此(Hence)，您应该与您的制造商核实这一点。
- 从那里禁用触摸板。
- 保存设置并退出。然后您的笔记本电脑将被打开。
- 现在，等到您的笔记本电脑完全打开。
- 重复前两个步骤。
- 从 BIOS 启用触摸板。
- 保存设置并退出。
现在，您的触摸板应该可以工作了。
6]将BIOS重置为默认值
如果上述方法均未解决问题，请将系统 BIOS 重置为默认值。
希望这可以帮助。
如何摆脱错误代码 10？
错误代码 10(Error Code 10)是多个设备管理器错误代码(Device Manager error codes)之一。此错误代码显示消息“设备无法启动”，通常由于设备驱动程序损坏或过时而发生。除此之外，兼容性问题也是导致此错误的原因之一。
如果您的计算机上出现此错误，您可以尝试一些常见的解决方案来修复它。
- 卸载并重新安装设备驱动程序。
- 回滚设备驱动程序（如果该选项可用）。
- 更新设备驱动程序。
- 从制造商的网站下载设备驱动程序(Download the device driver)并将其安装在您的系统上。
- 运行硬件(Hardware)和设备(Devices) 疑难解答(Troubleshooter)。
如何修复蓝牙(Bluetooth)设备无法启动Code 10？
与其他Code 10错误一样，此错误也是由损坏或过时的驱动程序引起的。用户在其计算机上发生此错误时收到的实际错误消息是：此设备无法启动。（代码 10(Code 10)），STATUS_DEVICE_POWER_FAILURE
可以通过更新或重新安装蓝牙(Bluetooth)设备驱动程序来修复STATUS_DEVICE_POWER_FAILURE错误。除此之外，您还可以尝试从制造商的网站下载最新的蓝牙驱动程序并将其安装在您的系统上。(Bluetooth)
就是这样。
相关帖子(Related posts)：
Fix Touchpad error This device cannot start (Code 10) on Windows 11/10
In this post, we will talk about the solutions to fix the Touchpad errоr This device cannot start (Code 10) on Windows 11/10. When this Device Manager error occurs, the touchpad stops working. The affected HID device is displayed with a yellow warning sign in the Device Manager. If you check the device properties, you will get the following message in the Device status:
This device cannot start. (Code 10), A request for the HID descriptor failed.
Some of the affected users have stated that their touchpad was working but they were unable to use touchpad gestures like the two-finger scroll, right-click, etc., due to the error. Whereas, some users have complained that the error has completely disabled their touchpad.
Fix Touchpad error This device cannot start (Code 10)
If you receive this error message on your laptop, the solutions described here may fix your problem.
- Run the Hardware and Devices Troubleshooter.
- Reinstall the HID-compliant touch pad driver.
- Run Program Compatibility Troubleshooter.
- Restore your touchpad settings to default.
- Disable and re-enable the touchpad from BIOS.
- Reset BIOS to default.
Because your touchpad is not working, you have to connect an external USB mouse with your laptop.
1] Run the Hardware and Devices Troubleshooter
The error “This device cannot start (Code 10). A request for the HID descriptor failed” may occur due to the hardware issue. Hence, running the Hardware and Devices Troubleshooter may resolve it. Windows will take some time to detect the issue and fix it. After the troubleshooting gets completed, restart your device and see if the touchpad is working.
If the troubleshooter does not find any problem with your hardware, try the next solutions.
2] Reinstall the HID-compliant touchpad driver
One possible cause of the problem is the corrupted or outdated touchpad driver. If this is the case with you, reinstalling the touchpad drive may eliminate the error.
The steps for the same are as follows:
- Open the Device Manager.
- Expand the Human Interface Devices node.
- Right-click on the HID-compliant touch pad and select the Uninstall device option.
- If the touchpad driver is missing under the Human Interface Devices node, look for it under the Mice and other pointing devices node.
- Follow the on-screen instructions to uninstall the device driver. After the process gets completed, restart your laptop.
- After a restart, Windows will scan for the hardware changes automatically and install the latest touchpad driver on your system.
Check if the issue is solved.
Related: How to find, download and install Drivers for Unknown Devices or Hardware.
3] Run Program Compatibility Troubleshooter
Some users have reported that they experienced the issue after a recent Windows 10 update. In such a case, the error may occur due to compatibility issues. Such types of problems can be solved by running the Program Compatibility Troubleshooter. The process to do this is described below:
- Uninstall the touchpad driver from the Device Manager.
- Visit the manufacturer’s website and download the latest touchpad driver. If the driver is downloaded in the zip format, right-click on it and select Extract.
- Now, open the extracted folder and right-click on the driver installation file, and select Troubleshoot Compatibility. This will launch the Program Compatibility Troubleshooter.
- Click Troubleshoot program.
- After that, Windows will display a list of questions. Select the one that best fits your problem. For example, if the error occurs after a Windows 10 update, select “The program worked in earlier versions of Windows but won’t install or run now.”
- Now, on the next screen, Windows will ask you to select the version on which the program worked correctly. In this case, select Windows 8 or 8.1 from the list.
- Now, click Next and then click Test the program. If you receive the UAC prompt, click Yes.
- When the testing is completed, click Next and select the Yes, save these settings for this program option.
- Close the troubleshooter and install the driver.
After installing the driver, see if the problem is fixed or not.
4] Restore your touchpad settings to default
You can also try to restore your touchpad settings to default and see if it brings any changes.
Related: Fix Unknown USB Device, Descriptor Request Failed error.
5] Disable and re-enable the touchpad from BIOS
According to the feedback of some users, disabling and re-enabling the touchpad from BIOS helped them fix the issue. You can also try this method, provided this option is available in your system BIOS.
The procedure is as follows:
- Shut down your laptop.
- Turn on your laptop and press the key on your keyboard to open the BIOS setting. Different brand laptops have a different key to enter BIOS. Hence, you should check with your manufacturer about this.
- Disable the touchpad from there.
- Save the setting and exit. Your laptop will then be turned on.
- Now, wait until your laptop is turned on completely.
- Repeat the first two steps.
- Enable the touchpad from BIOS.
- Save the setting and exit.
Now, your touchpad should work.
6] Reset BIOS to default
Reset your system BIOS to default if none of the above methods fixed the problem.
Hope this helps.
How do I get rid of error Code 10?
The Error Code 10 is among the several Device Manager error codes. This error code displays the message “The device cannot start” and usually occurs due to the corrupted or outdated device drivers. Apart from that, compatibility issues are also one of the causes of this error.
If this error occurs on your computer, you can try some common solutions to fix it.
- Uninstall and reinstall the device driver.
- Rollback the device driver (if the option is available).
- Update the device driver.
- Download the device driver from the manufacturer’s website and install it on your system.
- Run the Hardware and Devices Troubleshooter.
How do I fix Bluetooth device cannot start Code 10?
Like the other Code 10 errors, this error is also caused due to corrupted or outdated drivers. The actual error message that the user receives when this error occurs on his computer is: This device cannot start. (Code 10), STATUS_DEVICE_POWER_FAILURE
The STATUS_DEVICE_POWER_FAILURE error can be fixed by updating or reinstalling the Bluetooth device driver. Apart from that, you can also try to download the latest Bluetooth driver from the manufacturer’s website and install it on your system.
That’s it.
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