在登录Windows 10时，您可能已经注意到“我们无法登录您的帐户(We can’t sign into your account)”错误。当您使用Microsoft 帐户(Microsoft account)登录时，通常会出现此错误，而不是使用本地帐户。如果您尝试使用不同的IP(IPs)登录或使用任何第三方阻止软件，也会出现此问题。损坏的注册表(Corrupt Registry)文件也是“我们无法登录您的帐户”错误的主要原因之一。当涉及到第三方阻止软件时，大多数情况下，防病毒软件(Antivirus)都会导致您的 Windows 10 出现各种问题。
许多用户在之前更改了某些帐户设置或删除了访客(Guest)帐户时都会遇到上述登录问题。无论如何，这是大多数Windows用户遇到的一个非常常见的问题。但不要担心，在本文中，我们将在下面列出的故障排除指南的帮助下解释解决此问题的各种方法。
修复我们无法在Windows 10上登录(Sign)您的帐户错误(Your Account Error)
确保 创建一个还原点(create a restore point) 以防万一出现问题。
防范措施：(Precautions:)
保存所有数据(Save all your data)
强烈建议在实施以下列出的任何方法之前，备份您的数据。大多数解决方案都与操作 Windows 的某些设置有关，这些设置可能会导致数据丢失。您可以在您的设备上登录另一个用户帐户(user account)并保存您的数据。如果您没有在您的设备上添加其他用户，您可以在安全模式下(safe mode)启动您的设备并备份您的数据。用户数据存储在 C:\Users.
管理员帐户访问(Administrator Account Access)
实施本文中的方法需要您以管理员权限(administrator privilege)登录您的设备。在这里，我们将删除一些设置或更改一些需要管理员访问权限的设置。如果您的管理员帐户是您无法访问的帐户，则需要以安全模式启动并创建(create the user account)具有管理员访问权限的用户帐户。
方法 1 – 禁用防病毒和第三方应用程序(Method 1 – Disable Antivirus & third-party Applications )
您在 Windows 10 上收到此“我们无法登录您的帐户”错误的主要原因之一是您的设备上安装了防病毒软件。(We can’t sign in to your account)防病毒软件会(Antivirus)持续扫描您的设备并防止任何可疑活动。因此，其中一种解决方案可能是暂时禁用您的防病毒软件。
1.右键单击系统托盘中的防病毒程序图标( Antivirus Program icon)，然后选择禁用。(Disable.)
2.接下来，选择防病毒软件将保持禁用的时间范围。( Antivirus will remain disabled.)
注意：(Note:)选择尽可能少的时间，例如 15 分钟或 30 分钟。
3.完成后，再次尝试检查错误是否解决。
方法 2 - 注册表修复(Method 2 – Registry Fix)
如果防病毒(Antivirus)不是问题的根本原因，您需要创建一个临时配置文件(temporary profile)并安装Windows 更新(updates)。Microsoft认识到此错误并发布补丁以修复此错误。但是，您无权访问您的配置文件，因此我们将首先创建一个临时配置文件并安装Windows的最新(Windows)更新(updates)来解决此错误。
1.在安全模式下(safe mode)启动您的设备，然后按Windows key + R键入regedit并按Enter执行命令。
2.一旦注册表编辑器(Registry Editor)打开，您需要导航到下面提到的路径：
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
3.展开 ProfileList 文件夹(Expand the ProfileList folder)，您将在该文件夹下创建几个子文件夹。现在您需要找到具有ProfileImagePath键且其值指向系统配置文件的文件夹。 (System Profile. )
4.一旦你选择了那个文件夹，你需要找出RefCount键。双击RefCount 键 (RefCount key )并将其值从1 更改为 0。(1 to 0.)
5.现在您需要按OK并退出注册表编辑器(Registry Editor)来保存设置。最后(Finally)，重新启动系统。
更新视窗(Update Windows)
1.按Windows 键(Windows key)或单击“开始”按钮(Start button )，然后单击齿轮图标以打开“设置”。(Settings.)
2.单击设置窗口中的更新和安全(Update & Security)。
3.现在点击检查更新。(Check for Updates.)
4.下面的屏幕将出现可用的更新开始下载。
下载完成后，安装更新，您的计算机将变为最新。查看您是否能够修复我们无法在 Windows 10 上登录您的帐户错误(Fix We Can’t Sign Into Your Account Error on Windows 10)，如果不能，则继续下一个方法。
方法 3 – 从另一个帐户更改密码(Method 3 – Change Password from Another Account)
如果没有任何效果，那么您需要使用另一个管理帐户更改您的帐户（您无法登录）的密码。将您的 PC启动到(Boot)安全模式(safe mode)，然后登录到您的其他用户帐户。是的，有时更改帐户密码可以帮助修复错误消息。如果您没有任何其他用户帐户，则需要启用内置管理帐户(enable the built-in Administrative account)。
1.在 Windows 搜索中键入control，然后单击控制面板。( Control Panel.)
2.单击用户帐户(User Accounts)，然后单击管理另一个帐户。(Manage another account.)
3.现在选择您要更改密码的用户帐户。(select the user account for which you want to change the password for.)
4.单击下一个屏幕上的更改密码。(Change the password)
5.输入新密码，重新输入新密码，设置密码提示，然后点击更改密码。(Change password.)
6.单击开始按钮(Start button)，然后单击电源图标(Power icon)并选择关机选项。(Shut down option.)
7.PC重新启动后，您需要使用更改后的密码 (changed password. )登录您遇到问题的帐户。(login to the account)
这有望解决Windows 10 上的“我们无法登录您的帐户”错误， ( We Can’t Sign Into Your Account Error on Windows 10, )如果没有，则继续使用下一种方法。
还可能想阅读 –如何在 Windows 10 中更改您的帐户密码(How to change your Account Password in Windows 10)
方法 4 – (Method 4 – )扫描病毒和恶意软件(Scan for Viruses & Malware)
有时，某些病毒或恶意软件可能会攻击您的计算机并损坏您的Windows文件，从而导致Windows 10登录(Login) 问题(Problems)。因此，通过对整个系统进行病毒或恶意软件扫描，您将了解导致登录问题的病毒，并且可以轻松将其删除。因此，您应该使用防病毒软件扫描您的系统，并立即清除任何不需要的恶意软件或病毒(get rid of any unwanted malware or virus immediately)。如果您没有任何第三方防病毒(Antivirus)软件，请不要担心，您可以使用名为Windows Defender的(Windows Defender)Windows 10内置恶意软件扫描工具。
1.打开Windows Defender。
2.单击病毒和威胁部分。(Virus and Threat Section.)
3.选择高级部分( Advanced Section)并突出显示Windows Defender 脱机(Windows Defender Offline)扫描。
4.最后，点击立即扫描。( Scan now.)
5.扫描(Scan)完成后，如果发现任何恶意软件或病毒，Windows Defender将自动删除它们。'
6.最后，重新启动您的PC，看看您是否能够修复无法登录到Windows 10的问题。(Fix Can’t log in to Windows 10 issue.)
受到推崇的：(Recommended:)
因此，通过上述方法，您可以轻松修复 Windows 10 上的我们无法登录您的帐户错误( Fix We Can’t Sign Into Your Account Error on Windows 10)。如果问题仍然存在，请在评论框中告诉我，我会尽力解决您的问题。
Fix We Can't Sign Into Your Account Error on Windows 10
While signing in Wіndowѕ 10, you may have noticed аn error “We can’t sign into your account”. This error usually comes when you are signing in with your Microsoft account, and not with the local account. The issue can also occur if you try to login using different IPs or if you use any third-party blocking software. Corrupt Registry files are also one of the main cause of the “We can’t sign into your account” error. When it comes to third-party blocking software, Antivirus is responsible for most of the time causing various issues within your Windows 10.
Many users are experiencing the above login issue when earlier they have changed some account settings or when they have deleted the Guest account. In any case, this is a very common problem that most of the Windows users experience. But don’t worry in this article we will explain various methods to solve this issue with the help of the below-listed troubleshooting guide.
Fix We Can’t Sign In to Your Account Error on Windows 10
Make sure to create a restore point just in case something goes wrong.
Precautions:
Save all your data
It is highly recommended that before implementing any of the below-listed methods, you take a backup of your data. Most of the solutions are related to manipulating some settings of your Windows that may result in loss of data. You can log in to another user account on your device and save your data. If you do not have added other users on your device, you can boot your device in safe mode and take a backup of your data. The user data is stored in the C:\Users.
Administrator Account Access
Implementing the methods in this article requires you to log in your device with administrator privilege. Here we are going to delete some settings or change some settings which will require admin access. If your admin account is the one you are not able to access, you need to boot in safe mode and create the user account with admin access.
Method 1 – Disable Antivirus & third-party Applications
One of the major reasons you are getting this “We can’t sign in to your account” error on your Windows 10 is because of antivirus software installed on your device. Antivirus consistently scans your device and prevents any suspicious activities. Therefore, one of the solutions could be temporarily disabling your antivirus.
1.Right-click on the Antivirus Program icon from the system tray and select Disable.
2.Next, select the time frame for which the Antivirus will remain disabled.
Note: Choose the smallest amount of time possible for example 15 minutes or 30 minutes.
3.Once done, again try to check if the error resolves or not.
Method 2 – Registry Fix
In case, Antivirus was not the root cause of the problem, you need to create a temporary profile and install Windows updates. Microsoft took the cognizance of this error and release the patches to fix this bug. However, you don’t have access to your profile, therefore we will first create a temporary profile and install the latest updates of the Windows to solve this error.
1.Boot your device in safe mode and press Windows key + R type regedit and hit Enter to execute the command.
2.Once the Registry Editor opens, you need to navigate to the below-mentioned path:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
3.Expand the ProfileList folder and you will several subfolders under that. Now you need to find the folder which has ProfileImagePath key and its values is pointing towards System Profile.
4.Once you have selected that folder, you need to find out RefCount key. Double-click on RefCount key and change its value from 1 to 0.
5.Now you need to save settings by pressing OK and exit Registry Editor. Finally, reboot your system.
Update Windows
1.Press Windows key or click on the Start button then click on the gear icon to open Settings.
2.Click on Update & Security from the Settings window.
3.Now click on Check for Updates.
4.Below screen will appear with updates available begin to download.
After the downloading is complete, Install the updates and your computer will become up-to-date. See if you’re able to Fix We Can’t Sign Into Your Account Error on Windows 10, if not then continue with the next method.
Method 3 – Change Password from Another Account
If nothing works then you need to change the password of your account (which you can’t log into) using another administrative account. Boot your PC into safe mode and then login into your other user account. And yes, sometimes changing the password of the account can help fix the error message. If you don’t have any other user account then you need to enable the built-in Administrative account.
1.Type control in Windows Search then click on Control Panel.
2.Click on User Accounts then click on Manage another account.
3.Now select the user account for which you want to change the password for.
4.Click on Change the password on the next screen.
5.Type in the new password, re-enter the new password, set the password hint and then click on Change password.
6.Click on the Start button then click on the Power icon and choose Shut down option.
7.Once the PC restart you need to login to the account for which you were facing the issue using the changed password.
This will hopefully fix the We Can’t Sign Into Your Account Error on Windows 10, if not then continue with the next method.
Also might also like to read – How to change your Account Password in Windows 10
Method 4 – Scan for Viruses & Malware
Sometimes, it is possible that some virus or malware may attack your computer and corrupt your Windows file which in turn causes Windows 10 Login Problems. So, by running a virus or malware scan of your whole system you will get to know about the virus that is causing the login problem and you can remove it easily. Therefore, you should scan your system with anti-virus software and get rid of any unwanted malware or virus immediately. If you don’t have any third-party Antivirus software then don’t worry you can use the Windows 10 in-built malware scanning tool called Windows Defender.
1.Open Windows Defender.
2.Click on Virus and Threat Section.
3.Select Advanced Section and highlight Windows Defender Offline scan.
4.Finally, click on Scan now.
5.After the Scan is completed, if any malware or viruses are found, then the Windows Defender will automatically remove them. ‘
6.Finally, reboot your PC and see if you’re able to Fix Can’t log in to Windows 10 issue.
Recommended:
So by following the above methods, you can easily Fix We Can’t Sign Into Your Account Error on Windows 10. If the problem still persists let me know in the comment box and I will try to come out with a solution to your problem.
