如果您启动 PC 并突然看到此BSOD（蓝屏(Blue)死机）错误消息“您的 PC 遇到问题并需要重新启动”，请不要担心，因为今天我们将看到如何(How)修复此错误。如果您已更新或升级到Windows 10，您可能会因为驱动程序损坏、过时或不兼容而看到此错误消息。
您的 PC 遇到问题，需要重新启动。我们只是在收集一些错误信息，然后我们会为您重新启动。您的 PC /计算机(Computer)遇到了无法处理的问题，现在需要重新启动。您可以在线搜索错误。
此外，您可能会遇到此BSOD错误的其他原因，例如电源故障、损坏的系统文件、病毒或恶意软件、坏内存扇区等。每个用户都有不同的原因，因为没有两台计算机具有相同的环境和配置. 因此，不要浪费任何时间，让我们看看如何修复您的 PC 遇到问题并需要在下面列出的教程的帮助下重新启动。
[已解决] 您的电脑出现问题，需要重新启动
如果您可以将 PC 启动到安全模式(Safe Mode)，则上述问题的解决方案是不同的，而如果您无法访问您的 PC，则可用于“您的 PC 遇到问题并需要重新启动”错误的修复程序是不同的。根据您属于哪种情况，您需要遵循下面列出的方法。
选项 1：如果您可以在安全模式下启动 Windows(Options 1: If you can start Windows in Safe Mode)
首先，查看您是否可以正常访问您的 PC，如果不能，请尝试将您的 PC 启动到安全模式(start your PC into safe mode) 并使用下面列出的方法来解决错误。
确保 创建一个还原点(create a restore point) 以防万一出现问题。
方法1.1：修改内存转储设置(Method 1.1: Modify Memory Dump Setting)
1.从开始菜单搜索栏搜索(Start Menu)控制面板(control panel)，点击打开 控制面板。(Control Panel.)
2. 单击系统和安全，(System and Security)然后单击系统。(System.)
3. 现在，从左侧菜单中，单击“高级系统设置(Advanced system settings)”。
4. 点击系统属性窗口中启动和恢复下的“(Startup and Recovery)设置(Settings)” 。
5. 在系统故障下，取消选中( uncheck)“自动重启(Automatically restart)”并从写入(Write)调试信息中选择“完成内存转储(Complete memory dump)”。
6. 单击确定(OK)，然后单击应用，然后单击确定。
方法 1.2：更新基本 Windows 驱动程序(Method 1.2: Update Essential Windows Drivers)
在某些情况下，“您的 PC 遇到问题并需要重新启动(Your PC ran into a problem and needed to restar)”错误可能是由于驱动程序过时、损坏或不兼容造成的。要解决此问题，您需要更新或卸载一些基本设备驱动程序。因此，首先，使用本指南将您的 PC启动到(Start)安全模式，然后确保按照以下指南更新以下驱动程序：
- 显示适配器驱动程序
- 无线适配器驱动程序
- 以太网适配器驱动程序
注意：一旦您更新了上述任何设备的驱动程序，则需要重新启动您的 PC 并查看这是否解决了您的问题，如果没有，请再次按照相同的步骤更新其他设备的驱动程序并再次重新启动您的 PC。一旦您找到“您的 PC 遇到问题并需要重新启动”错误的罪魁祸首，那么您需要卸载该特定设备驱动程序，然后从制造商的网站更新驱动程序。
1. 按 Windows 键 + R 然后输入devicemgmt.msc并按 Enter 打开设备管理器。(Device Manager.)
2. 展开显示适配器，然后右键单击您的视频适配器( right-click on your Video adapter)并选择更新驱动程序。(Update Driver.)
3. 选择“自动搜索更新的驱动软件(Search automatically for updated driver software)”并让它完成该过程。
4. 如果上述步骤可以解决您的问题，则未解决，否则继续。
5. 再次选择“更新驱动程序(Update Driver)”，但这次在下一个屏幕上选择“浏览我的计算机以查找驱动程序软件。(Browse my computer for driver software.)”
6. 现在选择“让我从计算机上的可用驱动程序列表中选择”。(“Let me pick from a list of available drivers on my computer.”)
7. 最后，从列表中选择兼容的驱动程序(select the compatible driver)，然后单击下一步。(Next.)
8. 重新启动您的 PC 以保存更改。
现在按照上述方法更新 无线适配器(Wireless Adapter)和以太网适配器(Ethernet Adapter)的驱动程序。
如果错误仍然存在，那么您可能需要卸载以下驱动程序：
- 显示适配器驱动程序
- 无线适配器驱动程序
- 以太网适配器驱动程序
注意：一旦您卸载了上述任一设备的驱动程序，则需要重新启动您的电脑，看看这是否能解决您的问题，如果没有，请再次按照下面列出的步骤卸载其他设备的驱动程序并再次重新启动您的电脑. 一旦您找到“您的 PC 遇到问题并需要重新启动”错误的罪魁祸首，那么您需要卸载该特定设备驱动程序，然后从制造商的网站更新驱动程序。
1. 按 Windows 键 + R 然后键入devmgmt.msc并按 Enter 打开设备管理器。(Device Manager.)
2. 展开网络适配器(Network Adapter)，然后右键单击您的无线适配器(Wireless adapter)并选择卸载。(Uninstall.)
3. 单击卸载(Uninstall)以确认您的操作并继续卸载。
4. 完成后，请确保从已安装的程序中删除任何相关程序。
5. 重新启动您的 PC 以保存更改。系统重新启动后，Windows 将自动为该特定设备安装默认驱动程序。(Windows will automatically install the default driver for that particular device.)
方法 1.3：运行检查磁盘和 DISM 命令(Method 1.3: Run Check Disk and DISM Command)
“您的 PC 遇到问题并需要重新启动(Your PC ran into a problem and needed to restart)”错误可能是由于Windows或系统文件损坏而导致的，修复此错误，您必须运行部署映像服务(Deployment Image Servicing)和管理(Management)( DISM.exe ) 以服务Windows映像 ( .wim ) .
1.打开命令提示符(Command Prompt)。用户可以通过搜索“cmd”然后按 Enter 来执行此步骤。
2. 现在在 cmd 中输入以下命令并回车：
chkdsk C: /f /r /x
注意：(Note:) 确保(Make)使用当前安装Windows的驱动器号。(Windows)同样在上面的命令中 C: 是我们要检查磁盘的驱动器，/f 代表一个标志，它允许 chkdsk 修复与驱动器相关的任何错误，/r 让 chkdsk 搜索坏扇区并执行恢复和 / x 指示检查磁盘在开始该过程之前卸载驱动器。
3.等待(Wait)上述过程完成，完成后，重新启动PC。
4.再次(Again)打开 cmd 并输入以下命令并在每个命令后按回车键：
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /RestoreHealth
5. 让DISM命令运行并等待它完成。
6. 重新启动您的 PC 以保存更改并查看您是否能够修复您的 PC 遇到问题并需要重新启动错误。(Fix Your PC ran into a problem and needs to restart error.)
方法 1.4：执行系统还原(Method 1.4: Perform a System Restore)
系统还原(System Restore)始终可以解决错误；因此，系统还原(System Restore)绝对可以帮助您修复此错误。因此，不要浪费任何时间运行系统还原来( run system restore)修复您的 PC 遇到问题并需要重新启动错误。(Fix Your PC ran into a problem and needs to restart error.)
方法 1.5：检查 Windows 更新(Method 1.5: Check for Windows Updates)
1.按Windows Key + I，然后选择更新和安全。(Update & Security.)
2. 从左侧，菜单点击Windows Update。
3. 现在单击“检查更新(Check for updates)”按钮以检查任何可用的更新。
4. 如果有任何更新待处理，请单击下载并安装更新。(Download & Install updates.)
5. 下载更新后，安装它们，您的 Windows 将成为最新版本。
选项 2：如果您无法访问您的 PC
如果您无法正常或在安全模式下(Mode)启动您的 PC ，那么您将需要按照下面列出的方法来修复您的 PC 遇到问题并需要重新启动错误。(Fix Your PC ran into a problem and needs to restart error.)
方法 2.1：运行自动修复(Method 2.1: Run Automatic Repair)
1. 插入Windows 10可启动安装DVD并重新启动您的 PC。
2. 当提示Press any key to boot from CD or DVD时，按任意键继续。
3. 选择您的语言首选项，然后单击下一步(Next)。单击左下角的修复计算机。(Click Repair)
4. 在选择选项屏幕上，单击疑难解答(Troubleshoot)。
5. 在疑难解答(Troubleshoot)屏幕上，单击高级选项(Advanced option)。
6. 在高级(Advanced)选项屏幕上，单击自动修复或启动修复(Automatic Repair or Startup Repair)。
7. 等到Windows Automatic/Startup Repairs完成。
8.重新启动(Restart)，您已成功修复您的PC遇到问题需要重新启动错误，( Fix Your PC ran into a problem and needs to restart error,) 如果没有，请继续。
另请阅读：如何修复自动修复无法修复您的 PC。(Also Read: How to fix Automatic Repair couldn’t repair your PC.)
方法 2.2：执行系统还原(Method 2.2: Perform a System restore)
1. 放入Windows安装媒体或Recovery Drive/System Repair Disc并选择您的语言首选项(anguage preferences)，然后单击下一步
2. 单击底部的修复您的计算机。( Repair)
3. 现在，选择疑难解答(Troubleshoot)，然后选择高级选项。(Advanced Options.)
4. 最后，单击“系统还原(System Restore)”并按照屏幕上的说明完成还原。
5.重新启动您的PC，您可能能够修复您的PC遇到问题并需要重新启动错误。
方法 2.3：启用 AHCI 模式(Method 2.3: Enable AHCI Mode)
高级主机控制器接口(Advanced Host Controller Interface)( AHCI ) 是一项英特尔(Intel)技术标准，用于指定串行 ATA(Serial ATA) ( SATA ) 主机总线适配器。因此，不要浪费时间，让我们看看如何在 Windows 10 中启用 AHCI 模式(Enable AHCI Mode in Windows 10)。
方法 2.4：重建 BCD(Method 2.4: Rebuild BCD)
1.使用上述方法使用Windows安装盘打开命令提示符。
2.现在一一键入以下命令，并在每个命令后按回车键：
bootrec.exe /fixmbr
bootrec.exe /fixboot
bootrec.exe /rebuildBcd
3.如果上述命令失败，则在cmd中输入以下命令：
bcdedit /export C:\BCD_Backup
c:
cd boot
attrib bcd -s -h -r
ren c:\boot\bcd bcd.old
bootrec /RebuildBcd
4. 最后，退出 cmd 并重新启动Windows。
5.此方法似乎可以修复您的PC遇到问题需要重新启动错误(Fix Your PC ran into a problem and needs to restart error) ，但如果它不适合您，请继续。
方法 2.5：修复 Windows 注册表(Method 2.5: Repair Windows Registry)
1. 输入安装或恢复媒体( installation or recovery media)并从中启动。
2. 选择您的语言首选项( language preferences)，然后单击下一步。
3. 选择语言后按 Shift + F10进入命令提示符。
4. 在命令提示符下键入以下命令：
cd C:\windows\system32\logfiles\srt\ (change your drive letter accordingly)
5. 现在输入这个以在记事本中打开文件：SrtTrail.txt
6. 按CTRL + O然后从文件类型中选择“所有文件(All files)”并导航到 C:\windows\system32然后右键单击CMD并选择以管理员身份运行。(administrator.)
7.在cmd中输入以下命令：cd C:\windows\system32\config
8. 将Default、Software、SAM、System和Security文件重命名为 .bak 以备份这些文件。
9. 为此，请键入以下命令：
(a) 重命名 DEFAULT DEFAULT.bak ((a) rename DEFAULT DEFAULT.bak)
(b) 重命名 SAM SAM.bak ((b) rename SAM SAM.bak)
(c) 重命名 SECURITY SECURITY.bak ((c) rename SECURITY SECURITY.bak)
(d) 重命名 SOFTWARE SOFTWARE.bak ((d) rename SOFTWARE SOFTWARE.bak)
(e) 重命名 SYSTEM SYSTEM.bak((e) rename SYSTEM SYSTEM.bak)
10. 现在在 cmd 中键入以下命令：
copy c:\windows\system32\config\RegBack c:\windows\system32\config
11. 重新启动您的 PC 以查看是否可以启动到 Windows。
方法 2.6：修复 Windows 映像(Method 2.6: Repair Windows Image)
1.打开命令提示符(Command Prompt)。用户可以通过搜索“cmd”然后按Enter来执行此步骤。现在，输入以下命令：
DISM /Online /Cleanup-Image /RestoreHealth
2.按回车键运行上述命令，等待进程完成；通常，需要 15-20 分钟。
注意：(NOTE:)如果上述命令不起作用，请尝试以下操作： Dism /Image:C:\offline /Cleanup-Image /RestoreHealth /Source:c:\test\mount\windows或Dism /Online /Cleanup-Image /RestoreHealth /Source:c:\test\mount\windows /LimitAccess
3.该过程完成后重新启动您的PC。
4.重新安装所有Windows驱动程序并 修复您的PC遇到问题并重新启动错误。(Fix Your PC ran into a problem and restart error.)
受到推崇的：(Recommended:)
就是这样，您已经成功学习了如何修复(How)您的 PC 遇到问题并需要重新启动错误(Fix Your PC ran into a problem and needs to restart error)，但是如果您对本教程仍有任何疑问，请随时在评论部分询问他们。
SOLVED: Your PC ran into a problem and needs to restart
Іf you ѕtart your PC and suddenly see this BSOD (Βluе sсreen of death) error message “Your PC ran intо a рroblem and needs to restart” then don’t worry as today we will see How to fix this error. If you have updated or upgraded to Windows 10, yоu may see this error message because оf the corruрted, outdated or incompаtible drivers.
Your PC ran into a problem and needed to restart. We’re just collecting some error info, and then we’ll restart for you. Your PC / Computer ran into a problem that it couldn’t handle, and now it needs to restart. You can search for the error online.
Also, there are other reasons you might be facing this BSOD error such as power failure, corrupt system files, virus or malware, bad memory sector etc. There are different causes of each & every user because no 2 computers have the same environment and configuration. So without wasting any time let’s see How to Fix Your PC ran into a problem and needs to restart with the help of the below-listed tutorial.
[SOLVED] Your PC ran into a problem and needed to restart
If you can start your PC into Safe Mode, then the solution to the above problem is different whereas if you can’t access your PC, then the fix available for “Your PC ran into a problem and needs to restart” error is different. Depending on which case you fall under, you will need to follow the below-listed methods.
Options 1: If you can start Windows in Safe Mode
First, see if you can access your PC normally, if not then only try to start your PC into safe mode and use the below-listed method to troubleshoot the error.
Make sure to create a restore point just in case something goes wrong.
Method 1.1: Modify Memory Dump Setting
1. Search for the control panel from the Start Menu search bar and click on it to open the Control Panel.
2. Click on System and Security then click on System.
3. Now, from the left-hand side menu, click on “Advanced system settings“.
4. Click on “Settings” under Startup and Recovery in System Properties window.
5. Under System failure, uncheck “Automatically restart” and from the Write debugging information select “Complete memory dump“.
6. Click OK then Apply, followed by OK.
Method 1.2: Update Essential Windows Drivers
In some cases, the “Your PC ran into a problem and needed to restart” error can be caused due to outdated, corrupt or incompatible drivers. And to fix this issue, you need to update or uninstall some of your essential device drivers. So first, Start your PC into Safe Mode using this guide then make sure to follow the below guide to update the following drivers:
- Display Adapter Driver
- Wireless Adapter Driver
- Ethernet Adapter Driver
Note: Once you Update the driver for any one of the above, then you need to Restart your PC and see if this fixes your problem, if not then again follow the same steps to update drivers for other devices and again restart your PC. Once you found the culprit for “Your PC ran into a problem and needed to restart” error, then you need to uninstall that particular device driver then update the drivers from Manufacturer’s website.
1. Press Windows Key + R then type devicemgmt.msc and hit Enter to open Device Manager.
2. Expand Display Adapter then right-click on your Video adapter and select Update Driver.
3. Select “Search automatically for updated driver software” and let it finish the process.
4. If the above step could fix your problem, then outstanding, if not then continue.
5. Again select “Update Driver” but this time on the next screen select “Browse my computer for driver software.”
6. Now select “Let me pick from a list of available drivers on my computer.”
7. Finally, select the compatible driver from the list and click Next.
8. Reboot your PC to save changes.
Now follow the above method to update the drivers for Wireless Adapter and Ethernet Adapter.
If the error persists, then you may need to uninstall the following drivers:
- Display Adapter Driver
- Wireless Adapter Driver
- Ethernet Adapter Driver
Note: Once you Uninstall the driver for any one of the above, then you need to Restart your PC and see if this fixes your problem, if not then again follow the below-listed steps to uninstall drivers for other devices and again restart your PC. Once you found the culprit for “Your PC ran into a problem and needed to restart” error, then you need to uninstall that particular device driver then update the drivers from Manufacturer’s website.
1. Press Windows Key + R then type devmgmt.msc and hit Enter to open Device Manager.
2. Expand Network Adapter then right-click on your Wireless adapter and select Uninstall.
3. Click on Uninstall to confirm your action and continue with the uninstallation.
4. Once finished, make sure to remove any associated program from the installed programs.
5. Reboot your PC to save changes. Once the system restarts, Windows will automatically install the default driver for that particular device.
Method 1.3: Run Check Disk and DISM Command
The “Your PC ran into a problem and needed to restart” error may be caused due to corrupt Windows or system file and fix this error you must run Deployment Image Servicing and Management (DISM.exe) to service a Windows image (.wim).
1. Open Command Prompt. The user can perform this step by searching for ‘cmd’ and then press Enter.
2. Now type the following command in the cmd and hit enter:
chkdsk C: /f /r /x
Note: Make sure you use the drive letter where Windows is currently installed. Also in the above command C: is the drive on which we want to check disk, /f stands for a flag which chkdsk the permission to fix any errors associated with the drive, /r let chkdsk search for bad sectors and perform recovery and /x instructs the check disk to dismount the drive before beginning the process.
3. Wait for the above process to finish and once done, restart your PC.
4. Again open cmd and type the following command and hit enter after each one:
Dism /Online /Cleanup-Image /CheckHealth
Dism /Online /Cleanup-Image /ScanHealth
Dism /Online /Cleanup-Image /RestoreHealth
5. Let the DISM command run and wait for it to finish.
6. Reboot your PC to save changes and see if you’re able to Fix Your PC ran into a problem and needs to restart error.
Method 1.4: Perform a System Restore
System Restore always works in resolving the error; therefore System Restore can definitely help you in fixing this error. So without wasting any time run system restore to Fix Your PC ran into a problem and needs to restart error.
Method 1.5: Check for Windows Updates
1.Press Windows Key + I and then select Update & Security.
2. From the left-hand side, menu clicks on Windows Update.
3. Now click on the “Check for updates” button to check for any available updates.
4. If any updates are pending, then click on Download & Install updates.
5. Once the updates are downloaded, install them, and your Windows will become up-to-date.
Options 2: If you’re not able to access your PC
If you’re not able to start your PC normally or in Safe Mode, then you will need to follow the below-listed methods to Fix Your PC ran into a problem and needs to restart error.
Method 2.1: Run Automatic Repair
1. Insert the Windows 10 bootable installation DVD and restart your PC.
2. When prompted to Press any key to boot from CD or DVD, press any key to continue.
3. Select your language preferences, and click Next. Click Repair your computer in the bottom-left.
4. On choose an option screen, click Troubleshoot.
5. On Troubleshoot screen, click the Advanced option.
6. On the Advanced options screen, click Automatic Repair or Startup Repair.
7. Wait till the Windows Automatic/Startup Repairs complete.
8. Restart and you have successfully Fix Your PC ran into a problem and needs to restart error, if not, continue.
Also Read: How to fix Automatic Repair couldn’t repair your PC.
Method 2.2: Perform a System restore
1. Put in the Windows installation media or Recovery Drive/System Repair Disc and select your language preferences, and click Next
2. Click Repair your computer at the bottom.
3. Now, choose Troubleshoot and then Advanced Options.
4. Finally, click on “System Restore” and follow on-screen instructions to complete the restore.
5. Restart your PC, and you may be able to Fix Your PC ran into a problem and needs to restart error.
Method 2.3: Enable AHCI Mode
Advanced Host Controller Interface (AHCI) is an Intel technical standard that specifies Serial ATA (SATA) host bus adapters. So without wasting time let’s see How to Enable AHCI Mode in Windows 10.
Method 2.4: Rebuild BCD
1. Using above method open command prompt using Windows installation disk.
2. Now type the following commands one by one and hit enter after each one:
bootrec.exe /fixmbr
bootrec.exe /fixboot
bootrec.exe /rebuildBcd
3. If the above command fails, then enter the following commands in cmd:
bcdedit /export C:\BCD_Backup
c:
cd boot
attrib bcd -s -h -r
ren c:\boot\bcd bcd.old
bootrec /RebuildBcd
4. Finally, exit the cmd and restart your Windows.
5. This method seems to Fix Your PC ran into a problem and needs to restart error but if it doesn’t work for you then continue.
Method 2.5: Repair Windows Registry
1. Enter the installation or recovery media and boot from it.
2. Select your language preferences, and click next.
3. After selecting language press Shift + F10 to command prompt.
4. Type the following command in command prompt:
cd C:\windows\system32\logfiles\srt\ (change your drive letter accordingly)
5. Now type this to open the file in notepad: SrtTrail.txt
6. Press CTRL + O then from file type select “All files” and navigate to C:\windows\system32 then right-click CMD and select Run as administrator.
7. Type the following command in cmd: cd C:\windows\system32\config
8. Rename Default, Software, SAM, System and Security files to .bak to back up those files.
9. To do so type the following command:
(a) rename DEFAULT DEFAULT.bak
(b) rename SAM SAM.bak
(c) rename SECURITY SECURITY.bak
(d) rename SOFTWARE SOFTWARE.bak
(e) rename SYSTEM SYSTEM.bak
10. Now type the following command in cmd:
copy c:\windows\system32\config\RegBack c:\windows\system32\config
11. Restart your PC to see if you can boot to windows.
Method 2.6: Repair Windows Image
1. Open Command Prompt. The user can perform this step by searching for ‘cmd’ and then press Enter. Now, enter the following command:
DISM /Online /Cleanup-Image /RestoreHealth
2. Press enter to run the above command and wait for the process to complete; usually, it takes 15-20 minutes.
NOTE: If the above command doesn’t work then try this: Dism /Image:C:\offline /Cleanup-Image /RestoreHealth /Source:c:\test\mount\windows or Dism /Online /Cleanup-Image /RestoreHealth /Source:c:\test\mount\windows /LimitAccess
3. After the process is completed restart your PC.
4. Reinstall all the windows drivers and Fix Your PC ran into a problem and restart error.
Recommended:
That’s it you have successfully learned How to Fix Your PC ran into a problem and needs to restart error but if you still have any queries regarding this tutorial then feel free to ask them in the comment’s section.
