如果您正在尝试修复Netflix应用程序无法在Windows 10上运行的问题，请不要担心，因为成千上万的其他人都面临过类似的情况，即他们的Netflix应用程序无法运行，他们别无选择，只能选择其他方法在他们的 PC 上观看Netflix视频或电影。但是请不要担心，因为今天在本指南中，我们将讨论您可以轻松解决此问题的各种方法。但在继续之前，让我们多了解一下Netflix和潜在问题。
Netflix：Netflix是一家美国媒体服务提供商，由Reed Hastings和Marc Randolph于 1997 年创立。该公司的主要业务模式是其基于订阅的流媒体服务，该服务允许客户流式传输大量电影、电视剧、纪录片，包括内部制作的电影。Netflix上的所有内容都是无广告的，如果您是付费会员，您使用Netflix唯一需要的就是良好的互联网连接。
Netflix是目前最受欢迎和最好的视频流媒体服务之一，但没有什么是完美的，因此在您的 PC上流式传输Netflix时会出现各种问题。(Netflix)Windows 10 Netflix应用程序无法运行、崩溃、无法打开或无法播放任何视频等背后有多种原因。此外，客户在启动Netflix时抱怨他们的电视出现黑屏，因此，他们是无法流式传输任何内容。
如果您属于遇到上述任何问题的此类用户，请不要担心，因为我们将解决Netflix应用程序在(Netflix)Windows 10 PC上无法正常运行的问题。
为什么Netflix(Isn) App不能(Netflix App Working)在Windows 10上运行？
Netflix无法正常工作的原因有很多，但其中一些原因如下：
- Windows 10 不是最新的
- 日期和时间问题
- Netflix应用程序可能已损坏或过时
- 图形驱动程序已过时
- DNS 问题
- Netflix 可能会倒闭
但在您尝试任何高级故障排除方法之前，始终建议您确保以下几点：
- 重启你的电脑
- 遇到任何问题时，请始终尝试重新启动Netflix应用(Netflix)
- 检查您的互联网连接，因为您需要良好的互联网连接来流式传输Netflix
- PC 的日期和时间设置必须正确。如果它们不正确，请遵循本指南(follow this guide)。
执行上述操作后，如果您的Netflix应用程序仍无法正常运行，请尝试以下方法。
如何修复 Netflix App 无法在 Windows 10 上运行(How to Fix Netflix App Not Working On Windows 10)
下面给出了不同的方法，您可以使用这些方法解决Netflix应用程序无法在Windows10上运行的问题：
方法 1：检查更新(Method 1: Check for Updates)
由于您的Windows(Windows)缺少一些重要更新或Netflix应用程序未更新，因此可能会出现Netflix应用程序无法运行的问题。通过更新Windows和更新Netflix应用程序，您的问题可能会得到解决。
要更新Window，请按照以下步骤操作：
1.按Windows Key + I 打开设置(Settings)，然后单击更新和安全。( Update & Security.)
2.从左侧菜单中，单击Windows 更新。(Windows Update.)
3.现在单击“检查更新(Check for updates)”按钮以检查任何可用的更新。
4.如果有任何更新待处理，请单击下载并安装更新。(Download & Install updates.)
5.下载更新后，安装它们，您的 Windows 将成为最新的。
要更新Netflix应用程序，请按照以下步骤操作：
1.通过使用搜索栏搜索来打开Microsoft Store 。
2.在搜索结果顶部按回车键，Microsoft Store将打开。
3.点击右上角的三个点图标。(three dots)
4.现在点击下载和更新。(Downloads and updates.)
5.下一步，单击获取更新(Get updates)按钮。
6.如果有任何可用的更新，则会自动下载并安装。
更新您的 Windows 和Netflix应用程序后，检查您的Netflix 应用程序现在是否正常运行。(Netflix app is now working properly or not.)
方法 2：在 Windows 10 上重置 Netflix App (Method 2: Reset the Netflix App on Windows 10 )
通过将Netflix App 恢复为其默认设置，Netflix App 可能会开始正常工作。要重置Netflix Windows应用程序，请按照以下步骤操作：
1.按 Windows 键 + I 打开设置( Settings)，然后单击应用程序。 (Apps. )
2.从左侧菜单中，选择应用程序和功能(Apps & features)，然后在搜索框中搜索 Netflix 应用程序。(search for Netflix app)
3.单击Netflix应用程序，然后单击高级选项(Advanced options)链接。
4.在高级(Advanced)选项下，向下滚动并找到重置(Reset)选项。
5.现在单击“重置”选项下的“重置”按钮(Reset button)。
6.重置Netflix App后，您的问题可能会得到解决。(your problem may be fixed.)
方法 3：更新显卡驱动程序(Method 3: Update Graphics Drivers )
如果您遇到Netflix应用程序无法运行的问题，则此错误的最可能原因是显卡(Graphics)驱动程序损坏或过时。当您更新 Windows 或安装第三方应用程序时，它可能会损坏您系统的视频驱动程序。如果您遇到任何此类问题，则可以轻松更新显卡驱动程序(update graphics card drivers) 并解决Netflix App 问题。
更新图形(Graphics)驱动程序后，重新启动 PC 并查看是否能够修复 Netflix 应用程序无法在 Windows 10 上运行。(fix the Netflix app not working on Windows 10.)
重新安装显卡驱动(Reinstall Graphics Card Driver)
1.按 Windows 键 + R 然后键入 devmgmt.msc并按Enter打开设备管理器(Device Manager)。
2.展开显示(Display)适配器，然后右键单击您的NVIDIA显卡并选择卸载。( Uninstall.)
2.如果要求确认，请选择Yes。
3.按Windows Key + X，然后选择控制面板。(Control Panel.)
4.从控制面板点击卸载程序。( Uninstall a Program.)
5.接下来，卸载所有与Nvidia相关的东西。(uninstall everything related to Nvidia.)
6.重新启动系统以保存更改并再次(again download the setup )从制造商的网站(manufacturer’s website)下载设置。
5.一旦您确定已删除所有内容，请尝试再次安装驱动程序( try installing the drivers again)。
方法四：删除 mspr.hds 文件(Method 4: Deleting the mspr.hds file)
mspr.hds 文件由Microsoft PlayReady使用，这是一个数字版权管理(Digital Rights Management)( DRM ) 程序，被包括Netflix在内的大多数在线流媒体服务使用。文件名 mspr.hds 本身意味着Microsoft PlayReady HDS文件。此文件存储在以下目录中：
For Windows: C:\ProgramData\Microsoft\PlayReady\
For MacOS X: /Library/Application Support/Microsoft/PlayReady/
通过删除 mspr.hds 文件，您将强制Windows创建一个没有错误的新文件。要删除 mspr.hds 文件，请按照以下步骤操作：
1.按Windows Key + E打开 Windows 文件资源管理器。
2.现在双击C: 驱动器(drive)（Windows驱动器）打开。
3.从右上角可用的搜索框中，搜索 mspr.hds 文件。(search for the mspr.hds file.)
注意：(Note:)否则您可以直接导航到 C:ProgramDataMicrosoftPlayReady
4.(mspr.hds)在搜索框中键入mspr.hds并按Enter。等到(Wait)搜索完全完成。
5.搜索完成后，选择mspr.hds下的所有文件。
6.按键盘上的删除按钮或(delete button)右键单击任何一个文件(right-click on any one file)，然后从上下文菜单中选择删除选项。(delete)
7. 删除所有与 mspr.hds 相关的文件后，重新启动计算机。
计算机重新启动后，再次尝试运行Netflix应用程序，它可能会毫无问题地运行。
Method 5: Flush DNS and Reset TCP/IP
有时Netflix应用程序无法连接到互联网，因为它正在尝试为输入的URL解析服务器 IP 地址，这可能不再有效，这就是它无法找到相应的有效服务器 IP 地址的原因。因此，通过刷新DNS并重置TCP/IP ，您的问题可能会得到解决。要刷新DNS，请按照以下步骤操作：
1.右键单击Windows按钮(Windows Button)并选择“命令提示符（管理员）(Command Prompt(Admin)) ”。或者，您可以使用本指南(this guide)打开提升的命令提示符。
2.一一输入(Enter)以下命令，输入每个命令后回车：
ipconfig /release
ipconfig /renew
netsh winsock reset
netsh int ip reset
ipconfig /flushdns
ipconfig /registerdns
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
netsh int tcp show global
3.重新启动您的 PC 以保存更改，一切顺利。
完成上述步骤后，TCP/IP地址将被重置。现在，尝试运行Netflix应用程序，问题可能已解决。
方法 6：更改 DNS 服务器地址 (Method 6: Change the DNS Server Address )
1.按Windows Key + I 打开设置(Settings)，然后单击网络和 Internet。(Network & Internet.)
2.确保单击状态(Status)，然后向下滚动到页面底部并单击网络和共享中心链接。(Network and Sharing Centre link.)
3.单击您的网络连接（Wi-Fi），然后单击“属性(Properties )”按钮。
4.选择Internet 协议版本 4(Internet Protocol Version 4) ( TCP/IPv4)并再次单击属性(Properties)按钮。
5.勾选“使用以下DNS服务器地址” (Use the following DNS server addresses” )并在相应字段中输入以下内容：
Preferred DNS server: 8.8.8.8
Alternative DNS server: 8.8.4.4
6.保存设置并重启。
方法 7：安装最新版本的 Silverlight(Method 7: Install the Latest Version of Silverlight )
为了在Windows 10上流式传输视频，Netflix应用程序使用Silverlight。通常(Generally)，Microsoft Silverlight会在(Microsoft Silverlight)Windows更新期间自动更新到最新版本。但您也可以通过从Microsoft 网站(Microsoft website)下载并安装它来手动更新它。安装完成后，重新启动计算机并检查您的问题是否已解决。(check if your problem is resolved or not.)
方法 8：重新安装 Netflix App (Method 8: Reinstall the Netflix App )
如果上述方法均无效，请卸载您的 Netflix App 并重新安装( uninstall your Netflix app and reinstall it again)。此方法或许可以解决您的问题。
要卸载Netflix应用程序，请按照以下步骤操作：
1.在Windows搜索栏中键入control然后单击顶部结果以打开Control Panel。
2.单击程序下的卸载程序(Uninstall a program)链接。
3.向下滚动并在列表中找到Netflix应用程序。
4.现在右键单击 Netflix 应用程序(right-click on the Netflix app)并选择卸载。(Uninstall.)
5.要求确认时单击是。
6.重新启动您的计算机，Netflix应用程序将从您的设备中完全删除。
7.要再次安装 Netflix，请从 Microsoft Store 下载(download it from the Microsoft Store)并安装。
8. 再次安装Netflix App 后，问题可能会得到解决。
方法 9：检查 Netflix 状态(Method 9: Check Netflix status)
最后，通过此处检查(going here)Netflix是否已关闭。如果您有错误代码，也可以在此处搜索(search for it here)。
受到推崇的：(Recommended:)
希望(Hopefully)使用上述方法之一，您可能能够修复 Netflix App 在 Windows 10 上无法正常工作(Fix Netflix App Not Working On Windows 10)，并且您将能够再次享受Netflix视频而不会受到任何干扰。
9 Ways to Fix Netflix App Not Working On Windows 10
If you’re trying to fix the Netflіx apр not working on Windows 10 issue then don’t worry as thousand of оthers hаνe faced a ѕimilar sіtuation where their Netflix app doeѕn’t work and they are left with no choice but to opt other methods оf watching Netflix videos or movies on their PC. But don’t worry as today in this guide we will discuss variоus ways via which you can resolve this issue easily. But before moving forward let’s just understand a little more about the Netflix and underlying issue.
Netflix: Netflix is an American media services provider founded in 1997 by Reed Hastings and Marc Randolph. The company’s main business model is its subscription-based streaming service which allows customers to stream a plethora of films, TV series, documentaries, including those produced in-house. All the content on Netflix is ad-free and the only thing which you required to use Netflix is a good internet connection provided you’re a paid member.
Netflix is one of the most popular & best video streaming services out there but nothing is perfect, so there are various issues that arise while streaming Netflix on your PC. There are various reasons behind the Windows 10 Netflix app not working, crashing, not opening, or unable to play any video, etc. Also, customers have complained about a black screen on their TV when they start Netflix and because of this, they are unable to stream anything.
If you’re among such users who are facing any one of the above-mentioned issues then don’t worry as we will troubleshoot the issue of the Netflix app not working properly on Windows 10 PC.
Why Isn’t Netflix App Working on Windows 10?
There are various reasons because of which Netflix isn’t working but some of them are listed below:
- Windows 10 not up-to-date
- Date & time issue
- Netflix app might be corrupted or outdated
- Graphics drivers are outdated
- DNS issues
- Netflix might be down
But before you try any advance troubleshooting methods, it is always recommended to make sure of the following:
- Restart your PC
- Always try to restart the Netflix app when you face any issues
- Check your internet connectivity as you need to a good internet connection to stream Netflix
- The date & time settings of your PC must be correct. If they are not correct then follow this guide.
After performing the above, if your Netflix app is still not working properly then try the below methods.
How to Fix Netflix App Not Working On Windows 10
Below are given different methods using which you can fix your problem of Netflix app not working on Windows10:
Method 1: Check for Updates
It can be possible that the Netflix app is not working problems arising because your Windows is missing some crucial updates or the Netflix app is not updated. By updating the Windows and by updating the Netflix app your problem may be resolved.
To update Window follow the below steps:
1.Press Windows Key + I to open Settings then click on Update & Security.
2.From the left-hand side menu, click on Windows Update.
3.Now click on the “Check for updates” button to check for any available updates.
4.If any updates are pending then click on Download & Install updates.
5.Once the updates are downloaded, install them and your Windows will become up-to-date.
To update the Netflix app follow the below steps:
1.Open the Microsoft Store by searching for it using the search bar.
2.Hit the enter at the top result of your search and the Microsoft Store will open up.
3.Click on three dots icon available at the top right corner.
4.Now click on the Downloads and updates.
5.Next, click on the Get updates button.
6.If there are any updates available then it will be automatically downloaded & installed.
After updating your Windows and Netflix app, check if your Netflix app is now working properly or not.
Method 2: Reset the Netflix App on Windows 10
By resting the Netflix app to its default settings, the Netflix app may start working properly. To reset the Netflix Windows app, follow the below steps:
1.Press Windows Key + I to open Settings then click on Apps.
2.From the left-hand menu, select Apps & features then search for Netflix app in the search box.
3.Click on the Netflix app then click on the Advanced options link.
4.Under Advanced options, scroll down and find the Reset option.
5.Now click on the Reset button under the Reset option.
6.After resetting the Netflix app, your problem may be fixed.
Method 3: Update Graphics Drivers
If you’re facing the issue where Netflix app not working then the most probable cause for this error is corrupted or outdated Graphics card driver. When you update Windows or install a third-party app then it can corrupt the video drivers of your system. If you face any such issues then you can easily update graphics card drivers and resolve the Netflix app problem.
Once you have updated Graphics driver, restart your PC and see if you’re able to fix the Netflix app not working on Windows 10.
Reinstall Graphics Card Driver
1.Press Windows Key + R then type devmgmt.msc and hit Enter to open Device Manager.
2.Expand Display adapters and then right-click on your NVIDIA graphic card and select Uninstall.
2.If asked for confirmation select Yes.
3.Press Windows Key + X then select Control Panel.
4.From Control Panel click on Uninstall a Program.
5.Next, uninstall everything related to Nvidia.
6.Reboot your system to save changes and again download the setup from the manufacturer’s website.
5.Once you are sure that you have removed everything, try installing the drivers again.
Method 4: Deleting the mspr.hds file
The mspr.hds file is used by Microsoft PlayReady which is a Digital Rights Management (DRM) program used by most of the online streaming services including Netflix. The file name mspr.hds itself implies the Microsoft PlayReady HDS file. This file is stored in the following directories:
For Windows: C:\ProgramData\Microsoft\PlayReady\
For MacOS X: /Library/Application Support/Microsoft/PlayReady/
By deleting the mspr.hds file you will force Windows to create a new one which will be error-free. To delete mspr.hds file follows the below steps:
1.Press Windows Key + E to open Windows File Explorer.
2.Now double-click on the C: drive (Windows drive) to open.
3.From the search box that is available on the top right corner, search for the mspr.hds file.
Note: Or else you can directly navigate to C:\ProgramData\Microsoft\PlayReady\
4.Type mspr.hds in the search box and hit Enter. Wait until the search is completely finished.
5.Once the search is completed, select all the files under mspr.hds.
6.Press the delete button on your keyboard or right-click on any one file and select the delete option from the context menu.
7.Once all the files related to mspr.hds are deleted, restart your computer.
Once the computer restarts, again try to run the Netflix app and it might run without any issues.
Method 5: Flush DNS and Reset TCP/IP
Sometimes Netflix app does not connect to the internet because it is trying to resolve the server IP address for the entered URL which maybe not be valid anymore and that is why it is not able to find the corresponding valid server IP address. So, by flushing the DNS and resetting the TCP/IP your problem may be fixed. To flush DNS follow the below steps:
1.Right-click on Windows Button and select “Command Prompt(Admin)“. Or you can use this guide to open Elevated Command Prompt.
2.Type the following commands one by one and press Enter after typing each command:
ipconfig /release
ipconfig /renew
netsh winsock reset
netsh int ip reset
ipconfig /flushdns
ipconfig /registerdns
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
netsh int tcp show global
3.Reboot your PC to save changes, and you will be good to go.
After completing the above steps, the TCP/IP address will be reset. Now, try to run the Netflix app & the problem may be resolved.
Method 6: Change the DNS Server Address
1.Press Windows Key + I to open Settings then click on the Network & Internet.
2.Make sure to click on Status then scroll down to the bottom of the page and click on the Network and Sharing Centre link.
3.Click on your network connection (Wi-Fi), and click on the Properties button.
4.Select Internet Protocol Version 4 (TCP/IPv4) and again click on the Properties button.
5.Checkmark “Use the following DNS server addresses” and enter the following in respective fields:
Preferred DNS server: 8.8.8.8
Alternative DNS server: 8.8.4.4
6.Save the settings and reboot.
Method 7: Install the Latest Version of Silverlight
In order to stream videos on Windows 10, Netflix app uses Silverlight. Generally, Microsoft Silverlight updates automatically to the latest version during Windows update. But you can also manually update it by downloading it from the Microsoft website and then install it. After the installation is complete, restart your computer and check if your problem is resolved or not.
Method 8: Reinstall the Netflix App
If none of the above methods work, then uninstall your Netflix app and reinstall it again. This method may be able to resolve your problem.
To uninstall Netflix app follow the below steps:
1.Type control in the Windows search bar then click on the top result to open Control Panel.
2.Click on Uninstall a program link under Programs.
3.Scroll down and find the Netflix app on the list.
4.Now right-click on the Netflix app and select Uninstall.
5.Click on Yes when asking for confirmation.
6.Restart your computer the Netflix app will be completely removed from your device.
7.To install Netflix again, download it from the Microsoft Store and install it.
8.Once you install the Netflix app again, the problem may be resolved.
Method 9: Check Netflix status
Finally, check if Netflix is down by going here. If you have an error code, you may also search for it here.
Recommended:
Hopefully, using one of the above methods you may be able to Fix Netflix App Not Working On Windows 10 and you will be able to enjoy Netflix videos again without any interruption.
