WhatsApp 不工作或没有响应？别担心，在本指南中，我们将解决 Android 上 WhatsApp 的一些最常见问题。(WhatsApp not working or not responding? Don’t worry, in this guide, we will fix some of the most common problems with WhatsApp on Android. )
在当今时代，WhatsApp这个名字几乎不需要任何介绍。它是目前世界上使用最广泛的聊天应用程序。WhatsApp的受欢迎程度显然是无与伦比的。它是免费的、简单的，而且非常易于使用。由于这些功能，所有年龄段的人都在WhatsApp上拥有一个帐户。语音通话、视频通话、电话会议、共享图像、视频、文档、文件、发送位置和联系人等资源使WhatsApp非常有用，是现代通信不可分割的一部分。
尽管在全球范围内如此受欢迎，但WhatsApp并不完美。它有自己的一组错误和故障。很多人每天都会在应用程序中遇到各种问题。从登录您的帐户到频繁的应用程序崩溃，WhatsApp经常会造成很多不便。在这篇文章中，我们将讨论WhatsApp最常见的一些问题，并指导您解决这些问题。
修复 WhatsApp 的常见问题(Fix Common Problems with WhatsApp)
1. 下载 WhatsApp 的问题(1. Problem with Downloading WhatsApp)
最重要的是，如果您一开始就遇到问题，即在下载WhatsApp时，那会很烦人。您无法下载WhatsApp(WhatsApp)的最常见原因是兼容性问题。您需要确保您的设备与该应用程序兼容。您需要在手机上安装Android 2.3.3 或更高版本才能使用WhatsApp。要检查手机上的Android 版本(Android version)，请按照下列步骤操作：
1. 打开手机设置(Settings)。
2. 现在单击系统选项卡(System tab)。
3. 点击关于手机(About phone)选项。
4. 您的安卓版本(Android version)将显示在这里。
2.激活码问题(2. Problem with the Activation Code)
如果您因为自动生成的激活码没有到达您的设备而无法激活您的WhatsApp帐户，请确保您输入的手机号码正确无误。另外，请确保国家/地区代码正确。如果您仍然无法通过短信收到激活码，那么您可以选择语音通话选项。在这种情况下，WhatsApp将通过语音通话读出代码。请(Please)注意，不能拥有多个具有相同号码的帐户。因此，如果您已经有一个当前号码的帐户，那么您将无法激活第二个帐户。
3. 无法连接到 WhatsApp(3. Unable to Connect to WhatsApp)
WhatsApp的另一个常见问题是连接性。有时您会发现自己无法在WhatsApp上发送或接收文本。媒体(Media)文件不会被下载，您将无法上传状态。出现此问题的原因可能有很多，例如没有互联网连接，WhatsApp服务器问题，Wi-Fi连接问题(Wi-Fi connection problems)等。要解决此问题，您需要一一排除所有这些可能性.
您需要做的第一件事是确保问题仅发生在您的设备上，而没有其他人发生。询问您的朋友或家人是否能够正确使用WhatsApp。如果每个人都面临同样的问题，那么WhatsApp服务器可能已关闭，您对此无能为力。您只需要等到他们解决问题并且服务器重新启动即可。
如果不是这种情况，请确保您有稳定的互联网连接。尝试在线搜索内容或播放YouTube视频以检查您的互联网是否正常工作。如果问题出在互联网上，那么您可以尝试以下方法。
1. 关闭 Wi-Fi，然后重新打开。
2.切换到移动数据(mobile data)。
3. 开启飞行模式(airplane mode)再关闭。
4. WhatsApp 无法识别联系人(4. Contacts are not recognized by WhatsApp)
有时，您的某些联系人不会显示在WhatsApp上。您正在查找的号码可能未使用WhatsApp。除此之外(Apart)，您可以执行一系列步骤和检查来解决此问题。
1. 确保您的联系人在您的联系人列表中设置为“可见/可见”，以便WhatsApp能够检测到他们。
2. 仔细检查保存在您联系人中的号码，以确保它是正确的。
3. 刷新WhatsApp中的联系人。
4.将WhatsApp更新至最新版本。
另请阅读：(Also Read:) 如何在适用于 Android 的 WhatsApp 上使用拟我表情贴纸(How to use Memoji Stickers on WhatsApp for Android)
5. 收到的消息有延迟(5. Incoming Messages are Delayed)
如果您没有按时收到您的消息，或者您的消息发送时间比平时多，那么WhatsApp可能没有获得正确的互联网连接。首先，确保您有一个活跃的互联网连接。尝试使用您的浏览器并注意它是否运行顺畅。如果是这样，那么WhatsApp的数据使用可能已受到限制。请按照以下简单步骤解决问题。
1.进入手机设置(settings)。
2. 现在点击无线和网络(Wireless and Networks)选项。
3. 点击数据使用(Data Usage)。
4. 向下滚动并选择WhatsApp。
5.现在打开 WhatsApp 的所有网络访问权限(Now toggle on all the network access permissions for WhatsApp)。
或者，您也可以重置应用偏好以将WhatsApp恢复为默认设置。
1. 打开手机设置(Settings)。
2. 现在单击应用程序(Apps)选项。
3. 点击屏幕右上角的菜单选项（三个垂直点） 。(menu option (three vertical dots))
4.从下拉菜单中选择重置应用首选项。(Reset app preferences)
5. 现在点击重置选项(Reset option)。
6、App老是闪退(6. The App keeps Crashing)
您通常可能不会遇到这种情况，但有时应用程序会在显示错误消息后不断崩溃并关闭。应用程序崩溃的原因也可能是Facebook的一些问题。由于该公司拥有许多应用程序，因此其中一个应用程序中的错误可能导致另一个应用程序出现故障。您可以按照以下简单步骤解决此问题：
1.将WhatsApp更新至最新版本。这是为了确保新更新中发布的错误修复可以解决问题。
2. 如果还是不行，请尝试卸载应用程序并重新安装。
3. 现在尝试通过退出Facebook来隔离问题。
4. 如果还是不行，请卸载Facebook，然后尝试使用WhatsApp。
5. 您可以做的下一件事是清除 WhatsApp 和 Facebook 的缓存和数据，( clear cache and data for both WhatsApp and Facebook)然后尝试使用 WhatsApp。
6.您也可以尝试更新Android操作系统(Android Operating System)并重启您的设备(reboot your device)。
7.关闭你的VPN(7. Turn Off your VPN)
VPN代表虚拟专用网络(Virtual Private Network)。它允许您隐藏您的 IP 地址，从而确保隐私。但是，为了做到这一点，它会分配一个伪造的 IP 地址，从而改变您的位置。这可能会对WhatsApp造成干扰。许多用户抱怨说，当VPN开启时，他们无法在WhatsApp上进行语音通话。如果您遇到类似的问题，那么您应该尝试关闭您的VPN并查看问题是否得到解决。
8. 无法在 WhatsApp 上看到“最后上线”(8. Unable to see ‘Last Seen’ on WhatsApp)
顾名思义，“Last Seen ”是指显示您最后一次处于活动状态的时间戳。它表示上次有人使用WhatsApp的时间。请(Please)注意，此时间戳并不意味着用户已看到您的消息。这只是暗示他们正在使用它。Last Seen状态是一个隐私问题。有些人不希望显示他们最后一次看到的状态，这可能是您无法在WhatsApp上看到 Last (WhatsApp)Seen的一个可能原因。其他人可能已经关闭了他们的设置以显示上次看到的时间戳。
但是，如果您无法看到任何联系人的上次查看状态，则可能您已将上次查看状态设置为不可见。如果您选择隐藏自己的最后一次看到，那么您将无法看到其他人的最后一次看到。为了重新打开它：
1.打开WhatsApp。
2. 单击屏幕右上角的菜单按钮（三个垂直点）(menu button (three vertical dots))。
3. 现在点击设置(Settings)选项。
4. 单击帐户按钮(Account button)。
5. 然后点击隐私(privacy)选项。
6. 在这里，点击上次看到(Last seen)的选项，然后选择所有人或我的联系人选项(choose either Everyone or My contacts option)。
9. Having Problems with Voice/Video calls
在进行语音通话或视频通话时，您的互联网带宽可以发挥重要作用。如果您没有稳定的互联网连接，那么您的通话将不断断开。不仅视频质量会像素化，而且还会持续滞后并最终断开连接。为了解决此问题，请确保您的 Wi-Fi 或移动数据正常工作。您可以尝试断开连接，然后再次连接到网络。但是，也有可能问题不在您这边。另一个人也应该有适当的互联网连接，以便进行适当的语音/视频通话。
另请阅读：(Also Read:) 如何在您的 PC 上使用 WhatsApp(How to Use WhatsApp on your PC)
10.下载媒体文件的问题(10. The problem in downloading media files)
如果您无法在手机上下载您在WhatsApp上收到的照片和视频，则可能是因为数据使用限制。为了简单地修复它：
1. 打开手机上的应用程序。(app)
2. 点击菜单按钮(menu button)并点击设置选项(Settings option)。
3. 现在选择数据和存储使用(data and storage usage)选项。
4. 现在在媒体自动下载部分下，允许在连接到(media auto-download)Wi-Fi、使用移动数据和漫游时下载照片、音频、视频和文档。
5. 这将自动下载在WhatsApp上共享的所有媒体文件。
11.“您可能有新消息”通知是什么意思(11. What is the meaning of “You may have new messages” notification)
上述通知称为推送通知(push notification)。它只会通知您消息已发送到您的设备。它不同于显示您收到的实际文本的普通WhatsApp通知。(WhatsApp)事实上，当您在看到此通知后打开应用程序时，甚至可能在WhatsApp上找不到新消息。这是因为只有当您的互联网连接较弱并且不足以传递您的消息时才会收到推送通知。推送通知在网络连接不佳的情况下仍然有效，因此您会收到此通知。如果可能，最简单的解决方案是尝试连接到稳定的 Wi-Fi 连接。否则，您可以等到获得适当的网络覆盖。
12. 如果您的手机被盗或丢失，如何阻止您的 WhatsApp 帐户(12. How to block your WhatsApp account if your phone gets Stolen or Lost)
这真的很不幸，但有时我们确实会因为自己的过错或其他人故意从我们身上偷走手机而丢失手机。我们似乎不太可能取回手机，但这并不意味着我们不应该对此采取任何行动。您的手机仍然包含大量个人数据，并且您还登录了各种帐户。现在拥有您手机的人可以使用您的设备冒充您并造成进一步伤害。您需要阻止您的帐户和 SIM 卡( You need to block your accounts and your SIM)，以便他们无法提取敏感信息。
推荐：(Recommended:) 在 WhatsApp 上阅读已删除消息的 4 种方法(4 Ways to Read Deleted Messages on WhatsApp)
为了阻止您的WhatsApp帐户，您需要与他们沟通。您需要向[email protected]发送消息，主题为“Lost/Stolen：请(Please)停用我的帐户”。不要(Don)忘记在消息中提及您的电话号码以及国家/地区代码。获得新设备并配置 SIM 卡(provisioned SIM card)后，您可以使用新号码重新激活您的WhatsApp帐户。(WhatsApp)您的数据将被自动备份，因为它存储在云服务器上。
我希望以上文章对您有所帮助，您将能够解决 Android 上 WhatsApp 的常见问题。(fix Common Problems with WhatsApp on Android.)如果您仍有任何疑问或问题，请随时在评论部分提出。
Fix Common Problems with WhatsApp
WhatsApp not working or not responding? Don’t worry, in this guide, we will fix some of the most common problems with WhatsApp on Android.
In the present times, the name WhatsApp barely needs any introduction. It is the most widely used chatting app in the world right now. WhatsApp’s popularity is clearly unparalleled. It is free, simple, and extremely easy to use. Owing to these features, people of all age groups have an account on WhatsApp. Resources like voice calling, video calling, conference calling, sharing images, videos, documents, files, sending location and contacts, and a lot more make WhatsApp extremely useful and an inseparable part of modern communications.
Despite being so popular across the globe, WhatsApp is not perfect. It has its own set of bugs and glitches. A lot of people face various kinds of problems in the app on a daily basis. Starting from logging into your account to frequent app crashes, WhatsApp often causes a good deal of inconveniences. In this post, we are going to discuss some of the most common problems with WhatsApp and also guide you to fix them.
Fix Common Problems with WhatsApp
1. Problem with Downloading WhatsApp
Up top, if you have a problem at the very beginning, i.e. while downloading WhatsApp, then it is pretty annoying. The most common reason as to why you are unable to download WhatsApp is the compatibility issue. You need to make sure that your device is compatible with the app. You need to have Android version 2.3.3 or higher on your phone in order to use WhatsApp. In order to check the Android version on your phone, follow these steps:
1. Open Settings on your phone.
2. Now click on the System tab.
3. Tap on the About phone option.
4. Your Android version will be displayed here.
2. Problem with the Activation Code
If you are unable to activate your WhatsApp account because the auto-generated activation code did not reach your device, then make sure that the mobile number that you have entered is correct. Also, make sure that the country code is right. If you are still not able to receive the activation code via a text message, then you can opt for the voice call option. In this case, WhatsApp will read out the code over a voice call. Please note that it is not possible to have multiple accounts with the same number. So, if you already have an account with the current number, then you will not be able to activate a second account.
3. Unable to Connect to WhatsApp
Another common issue with WhatsApp is connectivity. At times you find yourself unable to send or receive texts on WhatsApp. Media files will not get downloaded and you would not be able to upload statuses. There could be a number of reasons why this problem arises, such as no internet connection, the problem with WhatsApp servers, Wi-Fi connection problems, etc. In order to tackle this issue, you need to rule out all these possibilities one by one.
The first thing that you need to do is to ensure that the problem is occurring only on your device and no one else’s. Ask your friends or family members if they are able to use WhatsApp properly. If everyone is facing the same problem, then it is possible that the WhatsApp servers are down and there is nothing that you can do about it. You just need to wait until they resolve the issue and the servers are back on.
If that’s not the case, then make sure that you have a stable internet connection. Try searching for something online or play a YouTube video to check that your internet is working properly. If the problem lies with the internet, then you can try the following things.
1. Turn off your Wi-Fi and turn it back on again.
2. Switch to mobile data.
3. Turn on airplane mode and turn off again.
4. Contacts are not recognized by WhatsApp
Sometimes, some of your contacts are not displayed on WhatsApp. It is possible that the number that you are looking for might not be using WhatsApp. Apart from that, there are a series of steps and checks that you can carry out to resolve this issue.
1. Make sure that your contacts are set as ‘visible/viewable’ in your contact list so that WhatsApp is able to detect them.
2. Double-check the number saved in your contact to ensure that it is right.
3. Refresh the contacts in WhatsApp.
4. Update WhatsApp to its latest version.
Also Read: How to use Memoji Stickers on WhatsApp for Android
5. Incoming Messages are Delayed
If you are not receiving your messages on time or your messages are taking more than usual time to get sent, then it is possible that WhatsApp isn’t getting a proper internet connection. Firstly, make sure that you have an active internet connection. Try using your browser and notice if it is working smoothly or not. If it does, then it is possible that data usage for WhatsApp has been restricted. Follow these simple steps to resolve the issue.
1. Go to the settings of your phone.
2. Now click on Wireless and Networks option.
3. Tap on Data Usage.
4. Scroll down and select WhatsApp.
5. Now toggle on all the network access permissions for WhatsApp.
Alternatively, you can also reset app preferences to bring WhatsApp back to its default settings.
1. Open Settings on your phone.
2. Now click on the Apps option.
3. Tap on the menu option (three vertical dots) on the top right-hand side of the screen.
4. Select Reset app preferences from the drop-down menu.
5. Now click on the Reset option.
6. The App keeps Crashing
You might not experience this usually but sometimes the app keeps crashing and closes after showing an error message. It is also possible that the reason behind the app crash is some problems with Facebook. Since the company owns a number of apps, it is possible that a bug in one of the apps is causing the other app to malfunction. Simple steps that you can follow to resolve this issue are:
1. Update WhatsApp to its latest version. This is to make sure that bug fixes released in the new update solve the problem.
2. If it still does not work, try uninstalling the app and reinstalling it again.
3. Now try to isolate the problem by logging out of Facebook.
4. If it still does not work, uninstall Facebook and then try using WhatsApp.
5. The next thing that you can do is clear cache and data for both WhatsApp and Facebook and then try to use WhatsApp.
6. You can also try to update the Android Operating System and reboot your device.
7. Turn Off your VPN
VPN stands for Virtual Private Network. It allows you to hide your IP address and thus ensure privacy. However, in order to do so, it allocates a fake IP address which changes your location. It is possible that this is causing interference with WhatsApp. A lot of users have complained that they are not able to make voice calls on WhatsApp when the VPN is on. If you are facing similar problems, then you should try switching off your VPN and see if the issue gets resolved.
8. Unable to see ‘Last Seen’ on WhatsApp
As the name suggests ‘Last Seen’ refers to the time stamp that shows the last time that you were active. It indicates the last time someone used WhatsApp. Please note that this timestamp does not mean that the user has seen your messages. It just implies that they were using it. Last Seen status is a matter of privacy. Some people do not wish to show their last seen status and this could be a probable reason as to why you are not able to see Last Seen on WhatsApp. The other person might have switched off their setting to display last seen timestamp.
However, if you are not able to see the last seen status for any of your contacts, then it is possible that you have set your last seen status as not visible. If you choose to hide your own last seen, then you would not be able to see others last seen. In order to turn it back on:
1. Open WhatsApp.
2. Click on the menu button (three vertical dots) on the top right-hand side of the screen.
3. Now tap on the Settings option.
4. Click on the Account button.
5. Then click on the privacy option.
6. Here, tap on the Last seen option and choose either Everyone or My contacts option.
9. Having Problems with Voice/Video calls
When it comes to voice calls or video calls, your internet bandwidth has a major role to play. If you do not have a stable internet connection, then your calls will keep getting disconnected. Not only will the video quality be pixelated but it will also keep lagging and ultimately get disconnected. In order to solve this problem, make sure that your Wi-Fi or mobile data is working properly. You can try disconnecting and then connecting to the network again. However, it is also possible that the problem is not on your end. The other person should also have a proper internet connection in order to have a proper voice/video call.
Also Read: How to Use WhatsApp on your PC
10. The problem in downloading media files
If you are unable to download photos and videos on your phone that you received on WhatsApp, then it could be because of data usage restriction. In order to fix it simply:
1. Open the app on your phone.
2. Click on the menu button and tap on the Settings option.
3. Now select the data and storage usage option.
4. Now under the media auto-download section, allow download of photos, audio, videos, and documents when connected to the Wi-Fi, when using mobile data and also when roaming.
5. This will automatically download all media files shared on WhatsApp.
11. What is the meaning of “You may have new messages” notification
The above-mentioned notification is called a push notification. It only informs you that messages have been sent to your device. It is different from the normal WhatsApp notifications that show you actual texts that you have received. In fact, you might not even find new messages on WhatsApp when you open the app after seeing this notification. This is because a push notification is received only when you have a weak internet connection and it is not strong enough to deliver your messages. The push notification still works on a poor network connection and thus you receive this notification. The easiest solution is to try and connect to a stable Wi-Fi connection, if possible. Otherwise, you can just wait until you get proper network coverage.
12. How to block your WhatsApp account if your phone gets Stolen or Lost
It is really unfortunate, but sometimes we do lose our mobile phones for the fault of our own or someone else intentionally stealing it from us. It seems highly unlikely that we will get our phone back, but it does not mean we shouldn’t do anything about it. Your phone still contains a lot of personal data and you are also logged in to various accounts. The person who has your phone right now can use your device to impersonate you and cause further harm. You need to block your accounts and your SIM so that they are not able to extract sensitive information.
Recommended: 4 Ways to Read Deleted Messages on WhatsApp
In order to block your WhatsApp account, you need to communicate with them. You need to send a message to [email protected] with the subject as “Lost/Stolen: Please deactivate my account”. Don’t forget to mention your phone number along with the country code in the message. Once you get a new device and provisioned SIM card, you can reactivate your WhatsApp account with the new number. Your data will be automatically backed up as it is stored on the cloud servers.
I hope the above article was helpful and you will be able to fix Common Problems with WhatsApp on Android. If you still have any doubts or questions then feel free to ask them in the comment section.
