有时，当您打开计算机时，您会看到Windows 11/10 登录屏幕，但随后它会冻结，可能会自行重新启动，或者它会停止并且不响应您的命令。您可能会看到登录屏幕，但输入密码后没有任何反应。另一种情况是您有时可以登录，但在那之后，Windows会冻结，需要手动重新启动。这篇文章将着眼于可能的解决方案，帮助您解决登录前 Windows 卡在锁定屏幕上^{(Windows is stuck at the lock screen before login)}的情况。

还有一个更糟糕的情况与这个问题有关。Windows 似乎启动了，但桌面没有出现，您所能做的就是在后屏幕上移动鼠标。问题背后的原因可能有很多。无法加载文件的故障硬盘驱动器、需要大量时间加载的不兼容软件、损坏的系统文件等等。

^(Windows)登录前Windows卡在锁定屏幕^{(Lock Screen)}

如果您在登录前卡在锁屏界面^(Lockscreen)，可能是因为启动问题、软件不兼容、驱动程序问题、软件过时、文件损坏等。人们解决此问题的最常见修复方法是按CTRL+ALT+DEL键一起或重新启动系统。但是，如果这不起作用怎么办？遵循这些建议。

1. 使用 SFC 工具修复
2. 使用 DISM 工具修复损坏的文件
3. 系统还原
4. 启动修复
5. 执行干净启动
6. 运行磁盘表面测试。

对于其中一些建议，您需要管理员权限。

由于您无法进入桌面，您将不得不以安全模式重新启动计算机^{(restart your computer in Safe Mode)}或访问“高级启动^{(Advanced Startup)} 选项^(Options)”屏幕或使用可启动媒体进行启动^{(use bootable media to boot)}。

如果您之前已经 启用了 F8 键 ，那么在启动时按 F8 进入Safe Mode会更容易。否则，按Shift并单击重新启动^(Restart)以引导您进入高级^(Advanced)启动选项屏幕。打开Settings > Update和Security > Recovery > Advanced启动> Restart立即重启。 在提升的CMD提示符下键入shutdown /r /o以将计算机重新启动到高级启动选项或故障恢复控制台^{(Advanced Boot options or Recovery console)}。

如果您无法进入安全模式^{(Safe Mode)}，那么您可能必须使用 Windows 安装介质或恢复驱动器启动Windows 11/10，然后^{(Windows Installation Media)} 选择 修复^{(Recovery Drive)}Windows 11/10 的 计算机^{(Repair your computer)(Repair your computer)} 以进入疑难解答 > 高级启动选项^{(Advanced Startup Options)}>命令提示符^{(Command Prompt)}。您现在可以使用CMD运行命令。您可以使用Windows 11/10DVD或可启动USB驱动器，或者您可以 使用另一台计算机将 Windows 10 ISO 刻录到 USB 驱动器。^{(burn Windows 10 ISO to a USB drive)}

好吧，无论哪种情况，您都有以下选择：

1]使用SFC工具修复

Windows 系统文件检查器 (SFC)工具检查错误或损坏的系统文件^{(System Files)}并修复它们。它扫描以检查系统文件的完整性并检查是否存在丢失、损坏或损坏的文件，并用更新的文件替换它们。如果您的系统崩溃、发送错误并出现问题，您可以使用SFC工具。

• 打开命令提示符^{(Command Prompt)}或  Windows 终端^{(Windows Terminal)}（管理员^{(Administrator)}）以启动它。
• 在此窗口中，键入sfc /scannow并按 Enter。
• 等待^(Wait)Windows正在扫描您的系统文件以查找错误并尝试修复它们。

完整扫描可能需要 10 到 20 分钟。如果SFC扫描结果未发现任何完整性违规或发现损坏的文件和修复，则假设损坏的文件已找到但无法修复。然后您需要借助DISM工具来解决问题。

相关^(Related)：Windows 卡在欢迎屏幕上^{(Windows is stuck on Welcome screen)}

2]使用 DISM 工具修复损坏的文件^{(Fix Corrupt Files Using DISM Tool)}

部署映像服务^{(Deployment Image Servicing)}和管理^(Management)或DISM是一种命令行工具，用于将单独的Windows平台组合成一个用于服务Windows映像的集合工具。DISM可以修复已知的组件存储损坏^{(Component Store Corruption)}，以防止SFC扫描在您的系统上正常工作。

1. 单击^(Click)开始按钮^(Start)并键入命令提示符^{(Command Prompt)}
2. 出现后，以管理员^(Admin)权限启动它
3. 然后键入DISM /Online /Cleanup-Image /restorehealth并按 Enter。
4. 让DISM工具检查您的系统是否存在错误并修复它们。

此过程需要 10 到 15 分钟或更长时间。此DISM过程完成后，重新启动系统并重新运行它以用更新的文件替换剩余的损坏文件（如果有）。

3]系统还原

由于您无法进入Windows帐户，您可以通过重新创建崩溃模式场景来强制修复模式。

• 重新启动^(Reboot)系统几次，直到弹出自动修复消息。^{(Automatic Repair)}
• 然后转到疑难解答^{(Troubleshoot)}，查找高级^(Advanced)选项，然后选择系统还原^{(System Restore)}。
• 选择您的用户名并输入您的密码。（管理员^(Admin)帐户）
• 单击下一步^{(Click Next)}，选择所需的还原点并按照屏幕上的说明还原系统。
• 系统恢复后，检查问题是否仍然存在。

4]启动修复

您需要一个可启动的 USB 驱动器才能在另一台计算机上执行此方法。准备好U盘^(USB)，在UEFI或BIOS中将第一个启动盘改成U盘^(USB)。重新启动^(Reboot)计算机，它将显示通常的Windows安装屏幕，但在左下方，您可以单击修复^(Repair)此 PC 选项。

接下来，您应该会看到Advanced Recovery Option。单击^(Click)Troubleshoot > Advanced选项>启动修复^{(Startup Repair)}。

启动修复^{(Startup Repair)}将扫描您的计算机并检查各种设置、配置和系统文件。启动修复^{(Startup Repair)}将尝试查找以下问题。

• 缺少或损坏或不兼容的驱动程序
• 丢失或损坏的系统文件
• 缺少或损坏的引导配置设置
• 损坏的注册表^{(Corrupt Registry)}设置和磁盘元数据。
• 删除有问题的更新

现在正常重新启动^(Restart)Windows并登录到用户帐户。如果没有卡住，问题就解决了。

5]执行干净启动

^{(Third-party)}Windows上^(Windows)的第三方软件可能会导致此问题。它可以阻止Windows正常启动，尤其是那些通过Windows Startup加载的。要解决此问题，您需要执行干净启动^{(perform a clean boot)}，它将仅加载所需的服务。

• 使用 Win^{(Use Win)}键 + R 打开运行^(Run)提示。
• 键入msconfig，然后按 Enter 打开系统配置^{(System Configuration)}
• 切换到“服务”选项卡^{(Services tab)}并选择“隐藏所有 Microsoft 服务^{(Hide all Microsoft services)}”，然后单击“全部禁用”按钮。
• 重新启动^(Restart)并检查问题的状态。

确定胭脂申请者的最佳方法是逐步重复此步骤。逐个启用每个程序，重新启动。检查它何时卡住，您会找到导致问题的应用程序。

6]磁盘表面测试

如果您的硬盘驱动器存在坏扇区问题，您可能会遇到此问题。您可以使用 CHKDSK或第三方免费软件来执行磁盘表面测试^{(perform disk surface tests)}并屏蔽坏扇区。在此之后，您可以正常重新启动系统。由于您无法登录，您可以将硬盘驱动器连接到另一台 PC 并执行此类测试。

希望上述修复方法中至少有一种适合您。否则，您必须重新安装Windows。从头开始安装Windows将清除您的系统数据。^(Windows)因此，我们建议您使用第三方备份和恢复软件进行定期备份。

有朝一日，进行备份^{(Taking backups)}也会使您免于不便，而不会丢失数据。有时没有解决方案，您所能做的就是重新安装Windows。这就是它派上用场的地方。

7]卸载最新更新

如果最近的更新之一导致此问题，您可以启动到安全模式^(Mode)，然后卸载此类更新。

• Use Win + X，然后按 R 打开运行^(Run)提示。
• 键入^(Type)msconfig 以打开系统配置实用程序^{(System Configuration Utility)}。
• 切换到Boot选项卡，然后在Boot Options下，选中Safe Boot with minimum option。
• 下次重新启动将允许您在安全模式下^(Mode)工作。
• 要卸载更新，请转到Settings > Windows Update > Update History > Uninstall更新
• 它将进入经典的控制面板安装更新^{(Control Panel Installed Update)}部分。
• 根据安装更新的时间，您可以选择卸载
• 重新启动^(Reboot)，并检查它是否适合您。

更多建议^{(More suggestions)}：Windows 卡在加载某些屏幕上^{(Windows is stuck on loading some screen)}。

如何解冻Windows锁定屏幕？

以下是您可以在安全模式下尝试的方法列表：

• 运行系统文件检查器
• 更新所有设备驱动程序
• 运行内存检查
• 调整虚拟内存
• 关闭链路状态电源管理
• 关闭快速启动
• 重置 Winsock 目录
• 尝试诊断硬盘驱动器问题（如果有）。

如果不起作用，您可以尝试System Restore，如果这也不起作用，您将不得不重新安装Windows。另外，请务必检查您的硬盘驱动器是否有问题。

我希望本故障排除指南可以帮助您解决问题。

Windows is stuck at the Lock Screen before login

Sometimes when you turn on your cоmputer, you get your Windows 11/10 lоgin screen, but thеn it gets frozen, maybe reboots on its own, or it stops and does not respond to your commаnd. You may get the login screen, but nothing hapрens after entering the password. Another situation is where you can log in at times, bυt after that, Windows freezes, requіring mаnual rеbooting. Τhis post will look at possible solutions that help you resolve the situation whеre Windows is stuck at the lock screen before login.

There is an even worse scenario that relates to this problem. Windows seems to start, but the desktop doesn’t show up, and all you can do is move your mouse on a back screen. The reason behind the problem could be many. A faulty hard drive that cannot load files, incompatible software that takes a lot of time to load, corrupt system files, and more.

Windows is stuck at the Lock Screen before login

If you are stuck at the Lockscreen before login, it may be because of startup issues, incompatible software, driver issues, outdated software, corrupted files, etc. The most common fix people do to resolve this concern is to press the CTRL+ALT+DEL keys together or reboot the system. But what if this doesn’t work? Follow these suggestions.

1. Repair Using SFC Tool
2. Fix Corrupt File using DISM Tool
3. System Restore
4. Startup Repair
5. Perform Clean Boot
6. Run Disk Surface Test.

You will need admin permission for some of these suggestions.

Since you cannot proceed to your desktop, you will have to restart your computer in Safe Mode or access the Advanced Startup Options screen or use bootable media to boot.

If you had already enabled the F8 key earlier, things are easier as you press F8 while booting, to enter Safe Mode. Else, press Shift and click Restart to boot you into the Advanced startup options screen. Open Settings > Update & Security > Recovery > Advanced startup > Restart now. Type shutdown /r /o in an elevated CMD prompt to reboot your computer into Advanced Boot options or Recovery console.

If you cannot enter Safe Mode, then you may then have to boot into Windows 11/10 with your Windows Installation Media or Recovery Drive and select Repair your computer to enter Troubleshoot > Advanced Startup Options > Command Prompt. You can now use CMD to run commands. You may use a Windows 11/10 DVD or a bootable USB drive, or you can burn Windows 10 ISO to a USB drive using another computer.

Well, in either case, you have the following options:

1] Repair Using SFC Tool

Windows System File Checker (SFC) tool checks errors or corrupted System Files and fixes them. It scans to check the integrity of system files and check if there are missing, corrupted, or damaged files, and replaces them with updated ones. If your system crashes, sends an error and has problems, you can use the SFC tool.

• Open Command Prompt or  Windows Terminal (Administrator) to launch it.
• On this window, type sfc /scannow and press Enter.
• Wait while Windows is scanning your system files for errors and tries to fix them.

It can take 10 to 20 minutes for a complete scan. If the SFC scan results did not find any integrity violations or find corrupt files and repairs, suppose corrupted files are located but can’t fix it. Then you need to take the help of a DISM tool to resolve the issue.

Related: Windows is stuck on Welcome screen

2] Fix Corrupt Files Using DISM Tool

Deployment Image Servicing and Management or DISM is a command-line tool to combine separate Windows platforms into a single, collective tool for servicing Windows images. DISM can fix Component Store Corruption known to prevent SFC scans from working properly on your system.

1. Click the Start button and type Command Prompt
2. Once it appears, launch it with Admin permission
3. Then type DISM /Online /Cleanup-Image /restorehealth and press Enter.
4. Let the DISM tool check your system for errors and fix them.

This process takes 10 to 15 minutes or more. After this DISM process is finished, restart your system and rerun it to replace the remaining corrupted files (if any) with the updated ones.

3] System Restore

Since you cannot get into the Windows account, you can force repair mode by recreating the crash mode scenario.

• Reboot your system a few times until the Automatic Repair message pops up.
• Then go to Troubleshoot, look for Advanced options, and select System Restore.
• Choose your username and enter your password. (Admin account)
• Click Next, select the desired restore point and follow instructions on the screen to restore your system.
• After the system restores, check if the problem still exists.

4] Startup Repair

You will need a bootable USB drive to perform this method on another computer. Prepare the USB, and change the first boot drive as USB in the UEFI or BIOS. Reboot the computer, and it will display the usual Windows install screen, but at the bottom left, you can click on the Repair this PC option.

Next, you should see the Advanced Recovery Option. Click on Troubleshoot > Advanced options > Startup Repair.

Startup Repair will scan your computer and check the various settings, configurations, and system files. Startup Repair will try to look for the following issues.

• Missing or corrupted or incompatible drivers
• System files that are missing or corrupted
• Missing or corrupt boot configuration settings
• Corrupt Registry settings and disk metadata.
• Remove problematic updates

Now Restart windows normally and log in to the user account. If you are not stuck, the problem is resolved.

5] Perform Clean Boot

Third-party software on Windows may cause this issue. It can prevent Windows from normally starting, especially those which load with the Windows Startup. To resolve this, you need to perform a clean boot which will load only required services.

• Use Win key + R to open the Run prompt.
• Type msconfig and then press Enter to open System Configuration
• Switch to the Services tab and select Hide all Microsoft services and click on Disable all button.
• Restart and check the status of the issue.

The best way to pinpoint the rouge applicant is to repeat this step-wise. Enable each program one by one, reboot. Check when it gets stuck, and you will find the application which caused the problem.

6] Disk Surface Test

If there is an issue with your hard drive having bad sectors, you are likely to encounter this issue. You may use CHKDSK or third-party freeware to perform disk surface tests and shield the bad sectors. After this, you can reboot your system normally. Since you cannot log in, you can connect the hard drive to another PC and perform such tests.

Hopefully, at least one of the above fixing methods works for you. Otherwise, else you have to reinstall Windows. Installing Windows from scratch will erase your system data. So, we suggest you take regular backups with third-party backup and recovery software.

Taking backups will save you from inconvenience someday that too, without losing data. At times there is no solution, and all you could do is reinstall Windows. That’s where it comes in handy.

7] Uninstall Latest Update

If one of the recent updates is behind this problem, you can boot into Safe Mode and then uninstall such update(s).

• Use Win + X, followed by R to open the Run prompt.
• Type msconfig to open System Configuration Utility.
• Switch to Boot tab, and then under Boot Options, check Safe Boot with minimal option.
• The next restart will allow you to work in Safe Mode.
• To uninstall the updates, go to Settings > Windows Update > Update History > Uninstall Updates
• It will take to the classic Control Panel Installed Update section.
• Based on when the update was installed, you can choose to uninstall
• Reboot, and check if it works for you.

More suggestions: Windows is stuck on loading some screen.

How do you unfreeze a Windows lock screen?

Here is the list of the methods you can try in Safe Mode:

• Run system file checker
• Update all of the device drivers
• Run memory check
• Adjusting virtual memory
• Turn off the link state power management
• Turn off the fast startup
• Reset Winsock catalog
• Try to diagnose hard drive issue, if any.

If nothing works, you can try System Restore, and if that also doesn’t work, you will have to reinstall Windows. Also, make sure to check if there is a problem with your hard drive.

I hope this troubleshooting guide helped you resolve the issue.

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