您的Chromecast with Google TV是否无法响应遥控器？是否某些远程按钮起作用而其他按钮不起作用？我们将向您展示几种对Chromecast 语音遥控器(Chromecast Voice Remote)进行故障排除并使其重新工作的方法。
1.使用手机作为虚拟遥控器(Virtual Remote)
Google Home 应用程序(Google Home app)有一个内置的虚拟Chromecast遥控器。如果物理遥控器不起作用，
请使用Google Home应用导航您的Chromecast 。
将您的智能手机连接到与 Chromecast 相同的 Wi-Fi 网络(same Wi-Fi network as your Chromecast)，然后按照以下步骤操作。
- 在您的Android(Android)或iOS 智能(iOS)手机上安装 Google Home并登录与您的Chromecast关联的Google帐户。
- 如果您的 Chromecast与您的手机位于同一Wi-Fi网络上，该应用应会自动检测您的Chromecast 。前往“设备”(Devices)选项卡并选择您的Chromecast。
如果Google Home应用没有自动检测到
您的Chromecast ，请点击“添加”(Add)按钮来手动链接它。
- 点击远程(Tap Remote)(iOS) 或打开远程 ( Android ) 以启动Chromecast虚拟遥控器。
Google Home(Google Home)应用程序将在您的手机屏幕上显示虚拟遥控器。
您可以自定义虚拟遥控器以使用滑动(Swipe)或方向键(D-pad)导航控制。点击右上角的三点菜单图标，然后选择滑动(Swipe)控制或方向键(D-pad)控制。
2. 检查电池状态(Battery Status)或更换(Replace)电池
如果电池没电或插入不正确，您的Chromecast遥控器将无法工作。(Chromecast)在设置菜单中
检查语音遥控器(Voice Remote)的电池电量。
在Google Home应用中打开虚拟Chromecast遥控器，然后按照以下步骤操作。
- 选择右上角的个人资料图片/图标，然后选择“设置”(Settings)。
- 选择遥控器和配件。
- 在“Chromecast 语音遥控器”部分检查Chromecast 遥控器(Chromecast Remote)的电池电量。(Battery)如果电池电量/状态不是“良好(Good)”，
请重新插入(Reinsert)或更换Chromecast Remote电池。(Chromecast Remote)
打开语音遥控器的后盖，检查电池是否牢固且安装正确。将电池极性（正极 (+) 和负极 (-) 侧）与电池盒中的铭文对齐。重新插入电池时，
Chromecast(LED)语音遥控器(Chromecast Voice Remote)上的 LED 灯应闪烁两次。
(Insert two)如果LED灯不闪烁，请在语音(Voice)遥控器中(Remote)插入两节新的 1.5伏 AAA(Volts AAA)碱性电池。确保更换两块电池，而不是一块——如果混合使用新旧电池，问题可能仍然存在。
3. 更新您的 Chromecast 遥控器
如果Chromecast语音遥控器(Chromecast Voice Remote)的固件需要更新，则可能会出现故障。使用Google Home应用虚拟遥控器检查是否有适用于您的遥控器的更新。
- 选择右上角的个人资料图标，然后选择“设置”(Settings)。
- 选择遥控器和配件。
- 如果Chromecast 遥控器(Chromecast Remote)下方显示“更新(Update)可用”消息，请选择遥控器来安装更新。
- 选择远程更新以继续。
- 选择继续(Select Continue)以启动远程软件更新。
- 更新遥控器会取消其与Chromecast 的(Chromecast)配对。更新后选择“连接”(Select Connect)以重新配对遥控器。
- 选择“是”继续。
4.重置或重新配对您的Chromecast遥控器(Chromecast Remote)
重置 Chromecast 遥控器可以使其再次正常工作。请按照以下步骤将Chromecast 语音遥控器重置(Chromecast Voice Remote)为出厂默认设置。
- 打开遥控器的后盖，取出两块电池，然后等待五分钟。
- 按住遥控器上的
主页按钮。(Home)
- (Reinsert)按住主屏幕(Home)按钮的同时将两块电池重新插入遥控器。遥控器的LED灯将亮起并保持常亮。
- 当LED灯开始闪烁/脉冲
时，松开主页按钮。(Home)
重置后，Remorse 应该会自动与您的 Chromecast 配对。如果没有，或者LED灯持续闪烁，请使用(LED)Google Home应用中的虚拟遥控器手动配对遥控器。
- 转至Settings > Remotes和Accessories > Pair遥控器或配件。
- 按住Chromecast 语音遥控器(Chromecast Voice Remote)上的“主页”(Home)和“后退”(Back)按钮。这会将遥控器置于配对模式并使其可被发现。
- 当遥控器出现在电视屏幕上时选择它。
5. 重新启动 Chromecast
执行系统重新启动可以修复 Chromecast(fix glitches with your Chromecast)和Chromecast Voice Remote的故障。您可以从Google(Google) TV 设置或通过将流媒体设备重新连接到电源来
重新启动 Chromecast 。
(Reboot Chromecast)从“设置”菜单(Settings Menu)重新启动 Chromecast
- 选择屏幕右上角的个人资料图片/图标，然后选择“设置”(Settings)。
- 选择(Choose System)侧边栏上的“系统”，然后选择“重新启动”(Restart)。
- (Select Restart)在确认弹出窗口中选择再次重新启动以重新启动您的Chromecast设备。
执行硬重启
拔下Chromecast的电源，等待 1-2 分钟，然后重新连接电源线。
如果重启后遥控器仍然出现故障，请更新 Chromecast 的软件。
6. 更新您的 Chromecast
Google建议您安装Chromecast(your Chromecast)更新，以享受最新功能并解决系统故障。
使用Google Home(Google Home)应用中的虚拟遥控器将Chromecast软件更新到最新版本。
- 在Chromecast 主屏幕(Chromecast Home Screen)上选择您的个人资料图标，然后选择“设置”(Settings)。
- 选择侧边栏上的系统。
- 接下来，选择关于。
- 选择系统(Select System)更新并等待Chromecast扫描可用更新。
- 如果您的设备有更新，您将看到“系统更新就绪”消息。(System)选择安装(Select Install)以开始软件更新过程。
- 选择立即重新启动(Restart)以安装更新。
如果更新 Chromecast 软件后遥控器仍然无法工作，请执行恢复出厂设置。
7.重置您的Chromecast
将 Chromecast 恢复出厂设置(Factory resetting your Chromecast)会删除下载的应用、文件、设置和帐户。我们建议仅当上述故障排除修复无法修复远程故障时才
重置您的Chromecast 。
您可以通过Google Home(Google Home)应用或使用流媒体设备上的物理按钮
重置 Chromecast 。
使用虚拟遥控器将 Chromecast 恢复(Reset Chromecast Using Virtual Remote)出厂设置
在Google Home应用中打开虚拟Chromecast遥控器，然后按照以下步骤操作。
- 选择右上角的个人资料图片，然后选择“设置”(Settings)。
- 转至系统(System)>关于(About)并选择恢复出厂(Factory)设置。
- (Select Factory)在确认页面上
选择恢复出厂设置以继续。
使用物理按钮将 Chromecast 恢复(Reset Chromecast Using Physical Button)出厂设置
确保Chromecast已插入电源并处于开启状态。按住流媒体设备背面的物理按钮。
当LED(LED)呈黄色闪烁然后变为白色常亮时松开按钮。恢复出厂设置后，您的 Chromecast 应重新启动并自动与遥控器配对。
修复 Google Chromecast 远程
(Contact Google Support)如果在尝试上述所有建议后您的Chromecast Voice Remote仍无法工作，请联系 Google 支持人员。如果您的语音遥控器(Voice Remote)存在工厂缺陷，您将获得替换品。您还可以从Google Store(Google Store)或Amazon购买替换遥控器，价格为 19.99 美元。
Google Chromecast Remote Not Working? 7 Fixes to Try
Doeѕ your Chromecast with Google TV fail to respond to its remote control? Do some remote buttons work while others perform no function? We’ll show you several ways to troubleshoot the Chromecast Voice Remote and get it working again.
1. Use Your Phone as Virtual Remote
The Google Home app has a built-in virtual Chromecast remote control. Use the Google Home app to navigate your Chromecast if the physical remote isn’t working.
Connect your smartphone to the same Wi-Fi network as your Chromecast and follow the steps below.
- Install Google Home on your Android or iOS smartphone and sign into the Google account linked to your Chromecast.
- The app should automatically detect your Chromecast if it’s on the same Wi-Fi network as your phone. Head to the Devices tab and select your Chromecast.
Tap the Add button to manually link your Chromecast if the Google Home app doesn’t detect it automatically.
- Tap Remote (iOS) or Open remote (Android) to launch the Chromecast virtual remote.
The Google Home app will display the virtual remote control on your phone screen.
You can customize the virtual remote to use Swipe or D-pad navigation control. Tap the three-dot menu icon in the top-right corner and select Swipe control or D-pad control.
2. Check Battery Status or Replace Batteries
Your Chromecast remote won’t work if its batteries are dead or inserted incorrectly. Check the battery level of your Voice Remote in the settings menu.
Open the virtual Chromecast remote in the Google Home app and follow the steps below.
- Select your profile picture/icon in the top-right corner and select Settings.
- Choose Remotes & Accessories.
- Check the Battery level of your Chromecast Remote in the “Chromecast Voice Remote” section. Reinsert or change your Chromecast Remote batteries if the battery level/status isn’t “Good.”
Open your Voice Remote’s back cover and check that the batteries are secure and fitted correctly. Align the battery polarities—positive(+) and negative(-) sides—in line with the inscription in the battery compartment. The LED light on the Chromecast Voice Remote should pulse twice when you reinsert the batteries.
Insert two new 1.5 Volts AAA alkaline batteries in your Voice Remote if the LED light doesn’t flash. Ensure you replace both batteries, not one—the issue might persist if you mix old and new batteries.
3. Update Your Chromecast Remote
The Chromecast Voice Remote might malfunction if its firmware needs to be updated. Use the Google Home app virtual remote to check if there’s an update available for your remote.
- Select your profile icon in the top-right corner and select Settings.
- Choose Remotes & Accessories.
- If there’s an “Update available” message below your Chromecast Remote, select the remote to install the update.
- Select Remote update to proceed.
- Select Continue to start the remote software update.
- Updating the remote unpairs it from your Chromecast. Select Connect after the update to re-pair the remote.
- Select Yes to continue.
4. Reset or Re-Pair Your Chromecast Remote
Resetting your Chromecast’s remote can get it working correctly again. Follow the steps below to reset a Chromecast Voice Remote to factory default.
- Open the remote’s back cover, remove both batteries, and wait five minutes.
- Press and hold the Home button on the remote.
- Reinsert both batteries in the remote while holding the Home button. The remote’s LED light will come on and stay solid.
- Release the Home button when the LED light starts flashing/pulsing.
The remorse should automatically pair with your Chromecast after the reset. If it doesn’t, or the LED light keeps flashing, pair the remote manually using the virtual remote in the Google Home app.
- Go to Settings > Remotes & Accessories > Pair remote or accessory.
- Press and hold the Home and Back buttons on your Chromecast Voice Remote. That’ll put the remote in pairing mode and make it discoverable.
- Select the remote when it appears on your TV screen.
5. Reboot Your Chromecast
Performing a system reboot can fix glitches with your Chromecast and Chromecast Voice Remote. You can reboot your Chromecast from the Google TV settings or by reconnecting the streaming device to its power source.
Reboot Chromecast from the Settings Menu
- Select your profile picture/icon in the top-right corner of your screen and select Settings.
- Choose System on the sidebar and select Restart.
- Select Restart again on the confirmation pop-up to reboot your Chromecast device.
Perform a Hard Reboot
Unplug your Chromecast from its power source, wait 1-2 minutes, and reconnect the power cable.
Update your Chromecast’s software if the remote still malfunctions after the reboot.
6. Update Your Chromecast
Google recommends installing updates to your Chromecast to enjoy the latest features and troubleshoot system glitches.
Use the virtual remote in the Google Home app to update your Chromecast software to the latest version.
- Select your profile icon on your Chromecast Home Screen and select Settings.
- Select System on the sidebar.
- Next, select About.
- Select System update and wait while your Chromecast scans for available updates.
- You’ll see a “System update ready” message if there’s an update for your device. Select Install to start the software update process.
- Select Restart now to install the update.
Perform a factory reset if the remote still doesn’t work after updating your Chromecast’s software.
7. Reset Your Chromecast
Factory resetting your Chromecast deletes downloaded apps, files, settings, and accounts. We recommend resetting your Chromecast only when the troubleshooting fixes above fail to fix the remote malfunction.
You can reset your Chromecast from the Google Home app or with the physical button on the streaming device.
Factory Reset Chromecast Using Virtual Remote
Open the virtual Chromecast remote in the Google Home app and follow the step below.
- Select your profile picture in the top corner and select Settings.
- Go to System > About and select Factory reset.
- Select Factory reset on the confirmation page to proceed.
Factory Reset Chromecast Using Physical Button
Keep your Chromecast plugged into its power source and turned on. Hold down the physical button at the back of the streaming device.
Release the button when the LED blinks yellow and then turns solid white. Your Chromecast should restart and automatically pair with the remote after the factory reset.
Fix Google Chromecast Remote
Contact Google Support if your Chromecast Voice Remote doesn’t work after trying all the recommendations above. You’ll get a replacement Voice Remote if the one you have has a factory defect. You can also purchase a replacement remote from Google Store or Amazon for $19.99.
