您在Google 云端硬盘(Google Drive)中查找文件或文件集时遇到问题吗？意外(Accidental)删除、撤销权限以及无数其他原因可能会阻止您找到它们。
仔细阅读下面的修复和建议列表，您应该能够在Google Drive中找到丢失的文件。
检查 Google 云端硬盘的垃圾箱
Google Drive将您删除的文件移动到一个专门指定的区域，称为垃圾箱(Trash)。然后，如果您愿意，您有 30 天的时间来恢复它们。因此，在您继续之前，最好在其中查找丢失的文件，因为您很可能会意外删除它们。
要查看垃圾箱，只需选择Google Drive侧边栏上的垃圾箱(Trash )。不要(Don)忘记选择Web 应用右上角的已删除日期(Trashed date)选项，以将已删除的项目从最旧到最新排序，反之亦然。
然后，您可以右键单击要恢复的文件，然后选择“还原”(Restore)将其放回其原始位置。要一次恢复多个项目，请在选择它们时按住Ctrl或Cmd键。然后，右键单击并选择恢复(Restore)。
搜索丢失的文件
尝试搜索丢失的文件。如果您能记住文件名，只需在Google 云端硬盘(Google Drive)网络应用顶部的“在云端硬盘中搜索”字段中输入即可。(Search in Drive )您还可以输入您记得的任何名称，Google Drive仍会相应地过滤匹配的条目。
此外，您可以使用高级过滤工具来微调您的搜索。只需(Simply)选择“在云端硬盘(Search in Drive)中搜索”字段右侧的“搜索选项”图标。(Search options )然后，您可以使用类型(Type)、所有者(Owner)、位置(Location)等条件开始过滤项目。
检查孤立文件
如果您在属于其他人的共享文件夹中创建文件，并且所有者最终删除了该文件夹，则该文件应该仍然存在但不可见，因为它没有位置。
但是，在“驱动器中的(Drive)搜索(Search)”字段中键入以下搜索参数应该有助于将其显示出来：
是：无组织的所有者：我(is:unorganized owner:me)
如果您看到该文件，请右键单击并选择“移动到”(Move to )选项以将其移动到Google Drive中的目录或(Google Drive)My Drive的根目录。
检查活动面板
尝试检查Google Drive中的“(Google Drive)活动(Activity)”窗格，以检查您是否可以通过这种方式找到该文件。为此，请选择Google Drive侧边栏上的My Drive ，选择(My Drive)Google Drive Web 应用右上角的Info图标，然后切换到Activity选项卡。
然后，您应该会看到一长串与Google Drive相关的活动，例如您打开、重命名、编辑、移动或删除文件的时间。您还应该看到任何合作者的活动。
如果要检查特定文件夹的活动，只需选择它，活动(Activity)窗格就会相应更新。
联系业主
如果丢失的文件属于其他人，他们可能已撤销您的权限或将其删除(revoked your permissions or deleted it)。如果是这样，您别无选择，只能联系所有者寻求帮助。
您始终可以通过在您过去的电子邮件中搜索Google Drive协作邀请来确认是否与您共享了特定文件或文件夹（以及所有者的详细信息）。
清除 Google Drive 缓存
有时，Google Drive网络应用程序可以简单地出错并停止正确显示其中的文件和文件夹。这通常是由于过时的站点数据而发生的。您可以删除与Google Drive相关的缓存并检查是否有帮助。
为此，请选择地址栏上的挂锁形查看站点信息图标，然后选择(View site information )站点设置(Site Settings)。然后选择清除数据( Clear data)。然后，重新加载Google Drive并检查丢失的文件是否出现。如果他们不这样做，您可能需要在重试之前删除整个浏览器缓存。(delete the entire browser cache)
使用 Chrome 或更新它
Google Drive在 Google 自己的旗舰浏览器 Chrome(Chrome)中运行得最好。因此，如果您使用其他浏览器，请尝试改用Chrome。
如果您已经在使用Chrome，最好应用所有待处理的更新。打开Chrome菜单并选择帮助(Help )>关于 Google Chrome(About Google Chrome)以强制启动更新。
以隐身模式打开 Google Drive
(Google Drive)由于与浏览器扩展冲突，Google Drive可能无法正确显示。如果您使用 Chrome，您可以使用隐身(Incognito)模式快速确认，因为它默认运行时没有附加组件。
要打开隐身窗口(open an Incognito window)，请打开Chrome菜单并选择新建隐身窗口(New incognito window)。然后加载Google Drive（您必须使用您的Google Drive凭据登录）。
如果Google 云端硬盘(Google Drive)正确显示所有内容，请打开常规Chrome窗口并禁用所有扩展程序。您可以通过选择窗口右上角的Extensions图标，然后选择(Extensions )Manage extension来做到这一点。然后，一一重新激活它们，直到遇到导致问题的扩展程序。
恶意扩展也可能导致各种问题。如果您在 PC 上使用 Chrome，则可以使用浏览器的集成恶意软件扫描程序将其删除。要访问它，请打开Chrome菜单并选择设置(Settings )>高级(Advanced )>重置和清理(Reset and clean up)>清理计算机(Clean up computer)>查找(Find)。
检查备份和同步首选项
如果您在Google Drive(Google Drive) Web 应用程序中查看文件没有问题，但在通过Google Drive Backup and Sync 客户端(Google Drive Backup and Sync client)将文件同步到本地 PC 时发现文件丢失，您必须检查同步首选项并确保一切设置正确。
为此，请右键单击系统托盘上的备份和同步(Backup and Sync)图标，然后选择设置(Settings )>首选项(Preferences)。然后，切换到Google Drive标签以确保您已正确选择要同步的文件和文件夹。您还可以选择“同步我的云端硬盘中的所有内容”(Sync everything in My Drive)选项以避免错过任何内容。
提交文件恢复请求
上面的提示应该可以帮助您快速找到丢失的Google Drive文件。如果上述建议都没有帮助，您可能永久删除了一个文件，并且错过了从Trash中检索它的时间窗口。然后，您最好的做法是填写文件恢复请求并将其提交给 Google 支持(submit a file recovery request to Google Support)。
Google Drive Files Missing or Not Visible? Here’s How to Find Them
Do you have trouble locating a file or set of fileѕ in Google Drive? Accidental deletionѕ, revоked реrmissions, and a myriаd of other reasons can prevent you from findіng them.
Work your way through the list of fixes and suggestions below, and you should be able to track down missing files in Google Drive.
Check Google Drive’s Trash
Google Drive moves files that you delete into a specifically designated area called the Trash. You then have 30 days to restore them should you want. So before you move on, it’s well worth looking inside it for the missing files since you could’ve very well deleted them by accident.
To view the Trash, simply select Trash on the Google Drive sidebar. Don’t forget to choose the Trashed date option to the top-right of the web app to sort deleted items from oldest to newest and vice versa.
You can then right-click the file you want to recover and select Restore to put it back in its original location. To restore multiple items at once, hold down the Ctrl or Cmd keys while selecting them. Then, right-click and select Restore.
Search for the Missing Files
Try performing a search for the missing file or files. If you can remember the file name, simply type it out into the Search in Drive field to the top of the Google Drive web app. You can also type whatever you remember of the name, and Google Drive shall still filter matching entries accordingly.
Additionally, you can use advanced filtering tools to fine-tune your searches. Simply select the Search options icon to the right of the Search in Drive field. You can then start filtering items using criteria such as Type, Owner, Location, and so on.
Check for Orphaned Files
If you create a file inside a shared folder that belongs to someone else, and if the owner ended up deleting the folder, the file should still be present but invisible since it has no location.
However, typing the following search parameter into the Search in Drive field should help bring it up:
is:unorganized owner:me
If you see the file, right-click and select the Move to option to move it to a directory in Google Drive or to the root of My Drive.
Check Activity Panel
Try checking the Activity pane in Google Drive to check if you can find the file that way. To do that, pick My Drive on the Google Drive sidebar, select the Info icon to the top-right of the Google Drive web app, and switch to the Activity tab.
You should then see a long list of activities related to Google Drive, such as when you opened, renamed, edited, moved, or deleted files. You should also see activity by any of your collaborators.
If you want to check the activity of a specific folder, simply select it, and the Activity pane should update accordingly.
Contact the Owner
If a missing file belongs to someone else, they might have revoked your permissions or deleted it. If so, you’ve got no recourse but to contact the owner for help.
You can always confirm if a specific file or folder was shared with you (and the owner’s details) by searching through your past email for Google Drive invites to collaborate.
Clear the Google Drive Cache
Sometimes, the Google Drive web app can simply bug out and stop displaying files and folders inside it correctly. That usually happens due to obsolete site data. You can delete the cache related to Google Drive and check if that helps.
To do that, select the padlock-shaped View site information icon on the address bar and select Site Settings. Follow by selecting Clear data. Then, reload Google Drive and check if the missing files show up. If they don’t, you might want to delete the entire browser cache before trying again.
Use Chrome or Update It
Google Drive works the best in Google’s own flagship browser—Chrome. So if you use a different browser, try switching to Chrome instead.
If you already use Chrome, it’s best to apply any pending updates. Open the Chrome menu and select Help > About Google Chrome to force-initiate an update.
Open Google Drive in Incognito Mode
Google Drive might not display correctly due to conflicts with browser extensions. If you use Chrome, you can quickly confirm that by using Incognito mode since it runs without add-ons by default.
To open an Incognito window, open the Chrome menu and select the New incognito window. Follow by loading Google Drive (you must sign in with your Google Drive credentials).
If Google Drive displays everything correctly, open a regular Chrome window and disable all extensions. You can do that by selecting the Extensions icon to the top-right of the window, followed by Manage extension. Then, re-activate them one by one until you come across the extension causing issues.
Malicious extensions can also result in all sorts of issues. If you use Chrome on the PC, you can use the browser’s integrated malware scanner to remove them. To get to it, open the Chrome menu and select Settings > Advanced > Reset and clean up > Clean up computer > Find.
Check Backup and Sync Preferences
If you have no problem viewing your files in the Google Drive web app but find them missing while syncing them to your PC locally via the Google Drive Backup and Sync client, you must check your sync preferences and ensure that everything’s set up correctly.
To do that, right-click the Backup and Sync icon on the system tray and select Settings > Preferences. Then, switch to the Google Drive tab to make sure you’ve selected the files and folders you want to sync correctly. You can also choose the Sync everything in My Drive option to avoid missing out on anything.
Submit a File Recovery Request
The pointers above should help you find missing Google Drive files quickly. If none of the suggestions above helped, you probably deleted a file permanently and missed the time window to retrieve it from the Trash. Your best course of action should then be to fill in and submit a file recovery request to Google Support.
