Google Play是下载甚至运行许多应用程序的来源。它充当 android 用户和应用程序创建者之间的媒介。打开Google Play 商店应用程序(store app)时出错可能对用户来说是致命的，因为这会导致下载和打开应用程序的延迟。
没有针对Play Store故障排除的特定指南，但有一些方法可以帮助重新启动应用程序。但在您尝试这些方法之前，请确保您面临的问题出在Play 商店(Play Store)本身而不是设备上。很多时候，临时服务器问题可能是(server issue)Google Play 商店(Google Play Store)出错的原因。
Google Play Store Not Working? 10 Ways To Fix It!
您的Google Play 商店(Google Play store)无法正常工作可能有多种原因，例如互联网连接(Internet connection)问题、应用程序内部简单的失火、手机未更新等。
在深入挖掘原因之前，您应该尝试重新启动手机。有时只需重新启动设备即可解决问题。
如果即使重新启动设备后问题仍然存在，那么您必须通过指南来解决您的问题。
方法 1：检查 Internet 连接和日期和时间设置(Method 1: Check Internet Connection and Date and Time Settings)
从Google Play 商店(Google Play Store)运行或下载任何应用程序的基本要求是互联网连接。因此，检查互联网连接(internet connectivity)以使Google Play 商店正常(Google Play Store function)运行非常重要。尝试从Wi-Fi切换到移动数据，反之亦然(vice versa)。您也可以尝试打开飞行模式(Airplane mode)，然后将其关闭。尝试打开Google Play 商店(Google Play Store)。它现在可以正常工作。
很多时候，基本数据和时间设置(data & time settings)会阻止Google连接到Google Play 商店(Google Play Store)。因此，必须保持更新日期和时间(date & time)。要更新日期和时间设置(Date & Time settings)，请执行以下步骤：
1.在您的Android智能手机上打开设置，(Settings)
2.在搜索栏中搜索(search bar or tap)日期和时间(Date and time)选项或点击设置菜单中的其他设置(Additional Settings)选项，
3. 点击日期和时间选项(Date and Time Option)。
4.切换(Toggle on)自动日期和时间(Automatic date & time)旁边的按钮。如果它已经打开，则关闭(toggle OFF)并通过点击它再次打开。(toggle ON)
完成这些步骤后，回到Play商店(play store)并尝试连接它。
方法二：清理Play Store的缓存数据(Method 2: Cleaning of Cache Data of Play Store)
每当您运行Play 商店(Play store)时，缓存中都会存储一些数据，其中大部分是不必要的数据。这种不必要的数据很容易损坏，因为谷歌播放(Google play)不能正常工作的问题出现了。因此，清除这些不必要的缓存数据(clear this unnecessary cache data)非常重要。
要清理Play 商店(play store)的缓存数据，请执行以下步骤：
1.在您的 Android 智能手机上打开设置。(Settings)
2.在搜索栏中搜索(search bar or tap)Google Play 商店(Google Play Store)选项或点击应用程序(Apps)选项，然后从下面的列表中点击管理应用程序选项。(Manage Apps)
3.再次从列表中搜索(Again search)或手动查找google play store选项，然后点击(Tap)它打开。
4. 在Google Play Store 选项(Google Play Store option)中，点击清除数据(Clear Data)选项。
5.将出现一个对话框。(dialogue box)点击清除缓存( Clear cache)选项。
6. 将出现一个确认对话框(confirmation dialogue box)。单击(Click)确定( the OK) 按钮。缓存(cache memory)将被清除。
完成上述步骤后，再次尝试运行Google Play商店。它现在可能工作正常。
方法 3：从 Play 商店中删除所有数据和设置(Method 3: Delete all the data and Settings from Play Store)
通过删除 Play 商店的所有数据并(play store)重置设置，Google Play 商店(Google Play Store)可能会开始正常工作。
要删除Google Play 商店(Google Play Store)的所有数据和设置，请按以下步骤操作：
1. 在您的智能手机上打开设置(Settings) 。
2.在搜索栏中搜索(search bar or tap)Google Play 商店(Google Play Store)选项或点击应用程序(Apps)选项，然后从下面的列表中点击管理应用程序选项。(Manage Apps)
3.再次从列表中搜索(Again search)或手动查找Google Play 商店(Google play store)选项，然后点击(Tap)打开。
4. 在Google Play Store 选项(Google Play Store option)中，点击清除数据(Clear Data)选项。
5.将出现一个对话框。(dialogue box)点击清除所有数据( clear all data) 选项。
6.会弹出一个确认框。(confirmation box)点击确定。(OK.)
完成上述步骤后，您可能能够修复 Google Play Store Not Working 问题。 (fix Google Play Store Not Working issue. )
方法四：重新连接谷歌账号(Method 4: Reconnecting the Google Account)
如果Google 帐户(Google account)未正确连接到您的设备，可能会导致Google Play 商店(Google Play Store)出现故障。通过断开Google 帐户(Google account)并重新连接，您的问题可以得到解决。
要断开Google 帐户(Google account)并重新连接，请按以下步骤操作：
1.打开智能手机上的设置(Settings )。
2.在搜索栏中搜索“(search bar)帐户(Accounts)”选项或从下面的列表中点击“帐户”选项。(Accounts)
3. 在“帐户(Accounts)”选项中，点击连接到您的Play 商店的(play store)Google 帐户(Google account)。
4. 点击屏幕上的删除帐户选项。(Remove account)
5. 屏幕上会出现一个弹出窗口，点击删除帐户。(Remove account.)
6. 返回“帐户”(Accounts) 菜单并点击(menu and tap)“添加帐户(Add account)”选项。
7. 点击列表中的Google 选项(Google option)，然后在下一个屏幕上点击Sign in to the Google account，该帐户之前已连接到Play Store。
重新连接您的帐户后，尝试重新运行Google Play商店。现在将修复该问题。
方法 5：卸载 Google Play 商店更新(Method 5: Uninstall Google Play Store Updates)
如果您最近更新了Google Play商店并且您在打开Google Play商店时遇到了问题，那么这个问题可能是由于最近的Google Play 商店更新(store update)造成的。通过卸载上次Google Play 商店更新(store update)，您的问题可以得到解决。
另请阅读：(Also Read: ) 3 种更新 Google Play 商店的方法
1. 在您的智能手机上打开设置(Settings)。
2.在搜索栏中搜索(search bar or click)Google Play 商店(Google Play Store)选项或单击应用程序(Apps)选项，然后从下面的列表中点击管理应用程序选项。(Manage Apps)
3.再次从列表中搜索(Again search)或手动查找Google Play Store选项，然后点击它(Tap on it)以将其打开。
4. 在Google Play Store 应用程序(Google Play Store application)中，点击卸载选项( Uninstall option)。
5.屏幕上将出现一个确认弹出窗口，(confirmation pop)单击(screen click)“确定”。
完成这些步骤后，Google Play商店就可以开始工作了。
方法 6：强制停止 Google Play 商店(Method 6: Force Stop Google Play Store)
重新启动后，Google Play 商店可能会开始工作。(Google play)但在重新启动Play Store之前，您可能需要强制停止它。
要强制停止 Google Play 商店(Force Stop Google Play Store)，请按照以下步骤操作：
1. 在您的智能手机上打开设置(Settings)。
2.在搜索栏中搜索(search bar or tap)Google Play 商店(Google Play Store)选项或点击应用程序(Apps)选项，然后从下面的列表中点击管理应用程序选项。(Manage Apps)
3.再次从列表中搜索(Again search)或手动查找google play store选项，然后点击(Tap)它打开。
4. 在Google Play Store 选项(Google Play Store option)中，点击强制停止(Force Stop)选项。
5. 将出现一个弹出窗口。单击OK/Force Stop.
6. 重新启动 Google Play 商店。
在Google Play商店重新启动后，您可能能够修复 Google Play 商店无法正常工作的问题。 (fix Google Play Store Not Working issue. )
方法 7：检查禁用的应用程序(Method 7: Check Disabled apps)
如果您有一些禁用的应用程序，那么这些禁用的应用程序可能会干扰您的Google Play商店。通过启用这些应用程序，您的问题可能会得到解决。
要查看已禁用应用程序的列表，请执行以下步骤：
1. 打开智能手机的设置(Settings)。
2.在搜索栏中搜索(search bar)应用程序(Apps)选项或从菜单中点击应用程序(Apps)选项，然后从下面的列表中点击管理应用程序选项。(Manage Apps)
3. 您将看到所有应用程序的列表(pps)。如果任何应用程序被禁用(disabled)，请点击它并启用(enable)它。
启用所有禁用的应用程序后，尝试重新运行Google Play 商店(Google Play store)。它现在可以正常工作。
方法 8：禁用 VPN(Method 8: Disable the VPN)
VPN充当代理，可让您访问来自不同地理位置的所有站点。有时，如果启用了代理，它可能会干扰Google Play 商店(Google Play Store)的工作。通过禁用VPN，Google Play商店可能会开始正常工作。
要禁用VPN，请按照下列步骤操作：
1. 在您的智能手机上打开设置(Settings)。
2.在搜索栏中搜索VPN或从(VPN)设置菜单中选择(Settings menu.)VPN选项。
3. 单击VPN，然后通过关闭 VPN 旁边的开关来(toggling off the switch next to VPN)禁用(disable)它。
禁用 VPN 后，Google Play 商店可能会开始正常工作。(Google Play store may start working properly.)
方法9：重启手机(Method 9: Restart Your Phone)
有时，只需重新启动手机，Google Play商店就可以开始正常工作，因为重新启动手机会删除可能会阻止Google Play 商店(Google Play store)工作的临时文件。要重新启动手机，请执行以下步骤：
1. 按电源按钮(Power button)打开菜单(menu)，其中有重启设备的选项。点击重新启动(Restart)选项。
重新启动手机后，Google Play商店可能会开始工作。
方法 10：恢复出厂设置(Method 10: Factory Reset Your Phone)
如果上述方法都不起作用，那么剩下的最后一个选项就是将手机恢复出厂设置。(factory reset)但要小心，因为恢复出厂设置(factory reset)会删除手机中的所有数据。要将手机恢复出厂设置，请按以下步骤操作：(factory reset)
1. 打开智能手机的设置(Settings)。
2.在搜索栏中搜索恢复出厂设置或点击(Factory Reset)设置菜单 中的(settings menu. )备份和重置(backup and reset)选项。
3. 点击屏幕上的恢复出厂设置。(Factory data reset)
4. 单击下一个屏幕上的重置选项。(Reset)
恢复出厂设置(factory reset)完成后，重新启动手机并运行Google Play商店。它现在可以正常工作。
另请阅读：(Also Read: )解决Google Pay(Fix Google Pay)无法正常工作问题(Working Issue)的11条提示(Tips)
希望(Hopefully)使用指南中提到的方法，您与Google Play 商店(Google Play Store)无法正常工作相关的问题将得到解决。但是，如果您仍有疑问，请随时在评论部分(comment section)提出。
Google Play Store Not Working? 10 Ways To Fix It!
Google Play iѕ a source fоr downloading and even running many applications. It acts as a medium between the android user and the app creаtor. Getting an error while opening the Google play storе app may prove fatal for the userѕ as this would result in a delay іn downloading and opening appliсations.
There’s no particular guide for troubleshooting the Play Store, but there are certain methods that can help in rebooting the application. But before you try these methods, make sure that the problems you are facing are in the Play Store itself rather than the device. Many times a temporary server issue can be the reason for errors in the Google Play Store.
Google Play Store Not Working? 10 Ways To Fix It!
There can be various reasons why your Google Play store is not working like there may be an issue with the Internet connection, simple misfire inside the app, the phone is not updated, etc.
Before digging deep into the reason, you should try restarting your phone. Sometimes simply rebooting the device can resolve the problem.
If the problem persists even after restarting the device, then you’ll have to go through the guide to resolve your issue.
Method 1: Check Internet Connection and Date and Time Settings
The basic requirement to run or download any app from the Google Play Store is an Internet connection. So it is important to check the internet connectivity to make the Google Play Store function properly. Try to switch from Wi-Fi to mobile data or vice versa. You can also try switching on the Airplane mode and then turning it off. Try opening the Google Play Store. It may work properly now.
Many times the basic data & time settings stop Google from connecting to the Google Play Store. So, it is mandatory to keep the date & time updated. To update the Date & Time settings, follow these steps:
1. Open Settings on your Android smartphone,
2. Search for Date and time option in the search bar or tap on Additional Settings option from the settings menu,
3. Tap on Date and Time Option.
4. Toggle on the button next to Automatic date & time. If it is already on, then toggle OFF and toggle ON again by tapping on it.
After completing these steps, go back to the play store and try to connect it.
Method 2: Cleaning of Cache Data of Play Store
Whenever you run the Play store, some data is stored in the cache, most of which is unnecessary data. This unnecessary data gets corrupted easily due to which Google play does not work properly issue arises. So, it is very important to clear this unnecessary cache data.
To clean cache data of play store follow these steps:
1. Open Settings on your Android smartphone.
2. Search for Google Play Store option in the search bar or tap on Apps option then tap on Manage Apps option from the list below.
3. Again search or find manually for the google play store option from the list then Tap on it to open.
4. In the Google Play Store option, tap on the Clear Data option.
5. A dialogue box will appear. Tap on the Clear cache option.
6. A confirmation dialogue box will appear. Click on the OK button. the cache memory will be cleared.
After completing the above steps, again try to run Google play store. It may work fine now.
Method 3: Delete all the data and Settings from Play Store
By deleting all the data of the play store and resetting the settings, the Google Play Store may start working properly.
To delete all the data and settings of the Google Play Store, follow these steps:
1. Open Settings on your smartphone.
2. Search for Google Play Store option in the search bar or tap on Apps option then tap on Manage Apps option from the list below.
3. Again search or find manually the Google play store option from the list then Tap on it to open.
4. In the Google Play Store option, tap on the Clear Data option.
5. A dialogue box will appear. Tap on clear all data option.
6. A confirmation box will pop up. Tap on OK.
After completing the above steps, you may be able to fix Google Play Store Not Working issue.
Method 4: Reconnecting the Google Account
If the Google account is not connected properly to your device, it may cause the Google Play Store to malfunction. By disconnecting the Google account and connecting it again, your problem can be fixed.
To disconnect the Google account and reconnect it follow these steps:
1.Open Settings on your smartphone.
2. Search for Accounts option in the search bar or Tap on Accounts option from the list below.
3. In the Accounts option, tap on the Google account, which is connected to your play store.
4. Tap on the Remove account option on the screen.
5. A pop-up will appear on the screen, tap on Remove account.
6. Go back to the Accounts menu and tap on the Add account options.
7. Tap on the Google option from the list, and on the next screen, tap on Sign in to the Google account, which was connected earlier to the Play Store.
After reconnecting your account, try to rerun the Google play store. The issue will be fixed now.
Method 5: Uninstall Google Play Store Updates
If you have updated the Google play store recently and you are facing issue opening the Google play store, then it may be possible that this issue is due to the recent Google play store update. By uninstalling the last Google play store update, your problem can be fixed.
Also Read: 3 Ways to Update Google Play Store
1. Open Settings on your smartphone.
2. Search for Google Play Store option in the search bar or click on Apps option then tap on Manage Apps option from the list below.
3. Again search or find manually for the Google Play Store option from the list then Tap on it to open it.
4. Inside the Google Play Store application, tap on the Uninstall option.
5. A confirmation pop up will appear on the screen click on OK.
After completing these steps, Google play store may start working now.
Method 6: Force Stop Google Play Store
The Google play store may start working when restarted. But before restarting the Play Store, you may need to force stop it.
To Force Stop Google Play Store, follow the below steps:
1. Open Settings on your smartphone.
2. Search for Google Play Store option in the search bar or tap on Apps option then tap on Manage Apps option from the list below.
3. Again search or find manually for the google play store option from the list then Tap on it to open.
4. In the Google Play Store option, tap on the Force Stop option.
5. A pop up will appear. Click on OK/Force Stop.
6. Restart the Google Play Store.
After the Google play store restarts, you may be able to fix Google Play Store Not Working issue.
Method 7: Check Disabled apps
If you have some disabled apps, then it may be possible that those disabled apps are interfering with your Google play store. By enabling those apps, your problem may be fixed.
To check the list of disabled apps, follow these steps:
1. Open Settings of your smartphone.
2. Search for Apps option in the search bar or Tap on Apps option from the menu then tap on Manage Apps option from the list below.
3. You will see a list of all the Apps. If any app is disabled, tap on it, and enable it.
After enabling all the disabled apps, try to rerun the Google Play store. It may work properly now.
Method 8: Disable the VPN
VPN acts as a proxy, which lets you access all the sites from different geographic locations. Sometimes, if the proxy is enabled, it may interfere with the Google Play Store working. By disabling the VPN, the Google play store may start working properly.
To disable the VPN, follow these steps:
1. Open Settings on your smartphone.
2. Search for a VPN in the search bar or select the VPN option from the Settings menu.
3. Click on the VPN and then disable it by toggling off the switch next to VPN.
After the VPN is disabled, the Google Play store may start working properly.
Method 9: Restart Your Phone
Sometimes, by simply restarting your phone, the Google play store may start working properly as restarting the phone will delete the temporary files which may be stopping Google Play store from working. To restart your phone follow these steps:
1. Press the Power button to open the menu, which has the option to Restart the device. Tap on the Restart option.
After restarting the phone, Google play store may start working.
Method 10: Factory Reset Your Phone
If none of the above methods work, then the last option left is to factory reset your phone. But be careful as a factory reset will delete all the data from your phone. To factory reset your phone follow these steps:
1. Open Settings of your smartphone.
2. Search for Factory Reset in the search bar or tap on backup and reset option from the settings menu.
3. Click on the Factory data reset on the screen.
4. Click on the Reset option on the next screen.
After the factory reset is completed, restart your phone and run the Google play store. It may work properly now.
Also Read: 11 Tips To Fix Google Pay Not Working Issue
Hopefully, using the methods mentioned in the guide, your issue related to the Google Play Store not working will be fixed. But if you still have questions then feel free to ask them in the comment section.
