尽管是《老友记(Friends)》和许多其他受人喜爱的电视节目(beloved TV shows)的所在地，但HBO Max有时会抛出无法解释的奇怪错误——尤其是在Roku设备上。如果您的HBO Max应用程序在应有的情况下无法运行，您可以采取几个步骤。
这些修复中的大多数都很简单，即使是最不精通技术的人也可以毫无问题地完成它们。例如，缓冲和播放问题是简单解决方案的常见问题。
检查 DownDetector
第一步是验证HBO Max无法在Roku上运行的问题是否在于您的应用程序或服务器中断。您可以通过访问DownDetector.com并查找其他用户关于该服务的报告来做到这一点。快速、广泛的报告表明问题很可能是因为HBO Max服务器已关闭，您最好的选择就是等待它结束。
检查您的互联网连接
如果服务器未关闭，则要检查的下一个故障排除步骤是您的 Internet 连接。首先(First)，确保您的路由器正常工作，然后检查您是否满足流媒体服务的最低带宽要求。
根据HBO Max的说法，您需要至少 25 Mbps的下载速度才能流式传输 4K 内容。任何低于此的内容，您都不会获得完整的体验。HBO Max还建议Wi-Fi速度为 50 Mbps或更高，以获得最佳电影体验(best movie experience)。
关闭你的 VPN
VPN（虚拟专用网络(Virtual Private Network)）可在您上网时保护您。当与流媒体服务一起使用时，它可以让您访问仅在其他国家/地区可用的内容。但是，它也会干扰流媒体服务的性能。
在观看HBO Max时禁用您的VPN ，并检查性能是否有所提高。这可能正是您在流媒体设备上
修复HBO Max所需要的。(HBO Max)
重启你的 Roku
将其关闭并重新打开的可靠方法也适用于Roku。
- Select System > Power > System重启> Restart。
它完全符合您的预期——它将重新启动您的Roku，并希望清除任何性能问题。电源循环是您可以采取的最简单的步骤之一
更新您的 Roku
在您解决了所有潜在原因或网络问题之后，接下来要检查的是您的 Roku 本身。确保它使用的是最新版本的固件。
- 按(Press)Roku 主页(Roku Home)按钮返回Roku主屏幕。
- 选择设置(Settings)菜单> System > Software更新。
如果有可用的系统更新，Roku将自动下载它。
清除您的 Roku 缓存
您(Did)是否意识到您的Roku有缓存？它不像在浏览器上那样工作，但它仍然可以存储可能会干扰应用程序性能的故障数据。好消息是它相对容易清除。
- 从主屏幕中选择HBO Max频道，然后按遥控器上的星号(Asterisk)按钮。
- 选择删除频道(Remove channel)。
- 在此之后，重新启动您的Roku设备以执行完整的系统重新启动。
这不仅会清除HBO Max缓存，还会从您的设备中删除频道。然后，您需要从频道商店重新安装 HBO Max(reinstall HBO Max from the channel store)并重新登录。
更改您的HBO Max 帐户密码(HBO Max Account Password)
这是一个奇怪的解决方法，但Roku用户报告它可以工作。所以带着一粒盐吃。在Roku上(Sign)退出(Roku)您的帐户，然后更改您的密码。由于您无法通过Roku执行此操作，因此您需要使用网络浏览器(use a web browser)。
- 在网络浏览器中打开 HBO Max。
- 选择右上角的个人资料图标，然后选择设置(Settings)。
- 在帐户下方(Beneath Account)，选择密码旁边的铅笔图标。
- 系统将提示您输入发送到您的电子邮件的六位数验证码。输入此代码并选择继续(Continue)。
- 系统会要求您在下一个屏幕上输入两次新密码。这样做，然后您将拥有一个新密码。
更改密码后，重新登录Roku上的(Roku)HBO Max帐户。
执行出厂重置
如果没有其他方法（或者您遇到除了HBO Max之外的其他问题），您可以执行系统重置以完全清除系统中的任何潜在故障。同样(Again)，您必须重新安装所有频道并重新登录。将出厂重置选项视为最后的方法。
- 选择Settings > System > Advanced系统设置。
- 选择恢复出厂设置。
- 在框中输入(Enter)提供的代码，然后选择确定。
执行完全恢复出厂设置可能需要几分钟时间。完成后，您需要重新设置您的Roku，就好像它刚从盒子里拿出来一样。
如果这些方法都不起作用，请考虑联系 Roku(Roku)支持。软件方面可能存在问题。也许您的帐户无权启动HBO应用程序，或者是其他原因。这样的事情不太可能发生，但是很高兴知道当HBO Max(HBO Max)停止在Roku上工作时还有哪些其他选项可用。
HBO Max Not Working On Roku? 8 Fixes to Try
Despite being the home of Friends and a host of other beloved TV shows, HBO Max sometimes throws up weird bugs that can’t be explained – especially on Roku devices. If your HBO Max app doesn’t work when it should, there are several steps you can take.
Most of these fixes are simple enough that even the most non-tech-savvy person can pull them off without a problem. For example, buffering and playback problems are common issues with easy solutions.
Check DownDetector
The first step is to verify whether your problems with HBO Max not working on Roku lie in your app or a server outage. You can do this by going to DownDetector.com and looking for reports from other users about the service. A rapid, widespread number of reports indicates the problem is likely because the HBO Max servers are down, and your best option is just to wait it out.
Check Your Internet Connection
If the servers aren’t down, the next troubleshooting step to check is your internet connection. First, ensure your router is working, and then check that you’re meeting the minimum bandwidth requirements for the streaming service.
According to HBO Max, you need a download speed of at least 25 Mbps to stream content in 4K. Anything less than that, and you won’t get the whole experience. HBO Max also suggests Wi-Fi speeds of 50 Mbps or more for the best movie experience.
Turn Off Your VPN
A VPN (Virtual Private Network) protects you when surfing the web. When used with a streaming service, it can let you access content only available in other countries. However, it can also interfere with the performance of streaming services.
Disable your VPN while watching HBO Max and check whether the performance improves. It might be just what you need to fix HBO Max on your streaming device.
Restart Your Roku
The tried-and-true method of turning it off and back on again also holds for the Roku.
- Select System > Power > System restart > Restart.
It does exactly what you expect it to do – it will restart your Roku and hopefully clear up any problems with performance. A power cycle is one of the easiest steps you can take
Update Your Roku
After you’ve addressed all the potential causes or network issues, the next thing to examine is your Roku itself. Make sure it’s using the latest version of the firmware.
- Press the Roku Home button to return to the Roku home screen.
- Select the Settings menu > System > Software update.
If there’s a system update available, Roku will automatically download it.
Clear Your Roku Cache
Did you realize your Roku had a cache? It doesn’t work quite as it would on a browser, but it can still be home to stored data with glitches that might interfere with the performance of an app. The good news is that it’s relatively easy to clear.
- Select the HBO Max channel from your home screen and press the Asterisk button on your remote.
- Select Remove channel.
- After this, reboot your Roku device to perform a full system restart.
This will not only clear the HBO Max cache but also delete the channel from your device. Then, you’ll need to reinstall HBO Max from the channel store and log back in.
Change Your HBO Max Account Password
This is a weird workaround, but Roku users have reported it to work. So take it with a grain of salt. Sign out of your account on Roku, and change your password. Since you can’t do this through Roku, you’ll need to use a web browser.
- Open HBO Max in a web browser.
- Select your profile icon in the top-right corner and select Settings.
- Beneath Account, select the pencil icon beside your password.
- You’ll be prompted to enter a six-digit verification code sent to your email. Enter this code and select Continue.
- You’ll be asked to enter your new password twice on the next screen. Do so, and then you’ll have a new password.
After you’ve changed your password, log back into your HBO Max account on Roku.
Perform a Factory Reset
If nothing else works (or you’re encountering other problems besides just HBO Max), you can perform a system reset to clear the system of any potential glitches completely. Again, you’ll have to reinstall all your channels and log back into them. Consider the factory reset option to be the method of last resort.
- Select Settings > System > Advanced system settings.
- Select Factory reset.
- Enter the code provided into the box and select OK.
It can take several minutes to perform a full factory reset. Once completed, you’ll need to set up your Roku again as if it were fresh from the box.
If none of these methods work, consider reaching out to Roku support. There may be a problem with the software side of things. Perhaps your account isn’t authorized to launch the HBO app, or something else is to blame. Something like this is unlikely, but it’s good to know what other options are available when HBO Max stops working on Roku.
