HBO Max是一项出色的流媒体服务，拥有许多深受喜爱的电视节目和大量华纳兄弟电影(ton of Warner Bros movies)。有想看的东西，但知道您不会使用Wi-Fi吗？然后，您可以下载自己喜欢的内容以离线观看。
但是，当这些下载无法正常工作时，您会怎么做？有时，无论您采取何种操作，视频都会拒绝在HBO Max应用上下载。(HBO Max)好消息是有简单的修复方法。
1. 确保你有正确(Right)的计划
HBO Max可让您下载内容以供离线观看，但该功能仅适用于无广告计划的用户。该计划每月 14.99 美元或每年 149.99 美元，而广告支持计划的每月 9.99 美元和每年 99.99 美元。不幸的是，如果您不是无广告订阅者，则无法利用下载功能。
2. 更新应用
有时您只需要软件更新，任何故障排除过程的第一步都应该是更新应用程序。大多数情况下，您的手机、平板电脑或智能电视会自动更新。不过，如果您遇到HBO Max无法下载或无法正常运行的问题，请从App Store或Play Store下载最新版本。
3. 退出并重启 HBO Max
退出(Sign)HBO Max并重新启动应用程序。这样做相当于将其关闭并重新打开。
在桌面上：
- 选择右上角的个人资料图标，然后选择退出(Sign Out)。
在移动：
- 点击右上角的个人资料图标。
- 点击齿轮(Gear)图标打开设置(Settings)。
- (Tap Sign Out)点击屏幕底部的
退出。
4.清除缓存
如果您使用的是Android设备，问题可能出在您的缓存中。通过清除缓存，您可以解决许多潜在问题。
- 选择设置。
- 搜索HBO Max并选择它，然后点击存储(Storage)和缓存或存储(Storage)。
- 点击清除缓存。
- 点击清除数据。
完成此操作后，您需要重新登录HBO Max。
5.删除(Delete)并重新安装(Reinstall)HBO Max App(HBO Max App)
如果您使用的是 iPhone 或 iPad，则无法像在Android 上那样清除应用程序缓存 -(Android —)但您可以删除应用程序并重新安装，这几乎可以达到相同的目的。要删除应用程序：
- 长按应用程序图标直到出现选项，然后点击删除应用程序(Remove App)。
- 出现确认提示时，选择Delete App。
- 再次点击删除。
完成此操作后，您需要前往App Store重新下载并重新安装HBO Max。
6.禁用你的VPN
浏览时使用VPN是个好主意，但它可能会干扰流媒体服务。如果您尝试下载内容，请禁用您的VPN。HBO Max 的服务器可能会将VPN视为盗版尝试而非预防措施，并阻止您的下载或引发其他错误。
7. 关闭通过 Wi-Fi 下载
HBO Max尊重您的移动数据。除非您默认使用 Wi-Fi，否则它不允许您下载电视节目或电影，但如果您愿意，可以通过移动网络下载。(download TV shows)除非您拥有无限数据和快速连接速度，否则这不是一个好主意，但 5G 用户可能希望利用它。
- 打开 HBO Max。
- 点击右上角的个人资料图标。
- 点击设置齿轮。
- 点击下载。
- 点击仅通过Wi-Fi(Wi-Fi Only)下载(Download)旁边的切换按钮。
请记住，移动网络上的下载速度可能(download speed might be slower on a mobile network)比Wi-Fi上的慢。但是，当您的移动数据比您的Wi-Fi更快时，它可能会有所帮助。
8. 更新下载
当您下载内容以供稍后观看(download content to watch later)时，该内容仅供您在有限的时间内使用。因此，如果您有一段时间没有访问它，您可能需要更新下载才能观看。
您必须连接到互联网才能执行此操作，因此不要等到您离开Wi-Fi或移动网络范围之外。
- 打开HBO Max，然后点击屏幕底部的
下载图标。(Downloads)
- 点击！在任何过期的下载旁边。
3. 点击续订。
一旦你下载了一些东西，你有 30 天的时间在下载到期之前享受它。一旦开始观看，您只有 48 小时才能看完。好消息是，除非内容完全从HBO Max中删除，否则您可以根据需要随时更新下载。
9.更改下载质量
如果您尝试下载不起作用的内容，请尝试更改下载质量。默认情况下，HBO Max会尝试为您的设备提供尽可能高的质量 - 但如果您的存储空间不足，则不会下载。此外，如果您的互联网速度太慢而无法下载 4K 内容(download 4K content)，您可能会遇到其他问题。
您可以选择下载质量较低的版本，这将占用您设备上的更少存储空间，并且下载速度可能更快。
- 打开HBO Max并点击您的个人资料图标。
- 点击设置齿轮图标。
- 点击下载。
- 点击下载质量。
- 选择最快下载。
选择此选项将下载最小、最快的文件而不是最高质量的文件。
当您离开可访问的 Wi-Fi 并想在长途飞机上观看某些内容时，将内容下载到您的移动设备是一个不错的选择。只要(Just)确保您满足 HBO Max 的要求即可。然后，如果您在下载时遇到问题，请尝试其中一种修复程序来解决问题。
HBO Max Downloads Not Working? 9 Fixes to Try
HBO Max is an excellent streaming sеrviсe with many beloved TV shows and a ton of Warner Bros movies. Have something you want to watch, and know you won’t be on Wi-Fi? Then, you can download your favorite content to watch offline.
But what do you do when those downloads don’t work properly? Sometimes, a video will refuse to download on the HBO Max app, regardless of your actions. The good news is that there are easy fixes.
1. Make Sure You Have the Right Plan
HBO Max lets you download content for offline viewing, but it’s a feature only available to those on the ad-free plan. This plan is $14.99 per month or $149.99 per year, versus the $9.99 per month and $99.99 per year of the ad-supported plan. Unfortunately, you can’t take advantage of the download feature if you aren’t an ad-free subscriber.
2. Update The App
Sometimes a software update is all you need, and the first step in any troubleshooting process should be to update the app. Most of the time, your phone, tablet, or smart TV will automatically update. Still, if you’re experiencing problems with HBO Max not downloading or performing correctly, download the latest version from the App Store or Play Store.
3. Sign Out of and Restart HBO Max
Sign out of HBO Max and restart the app. Doing this is the digital equivalent of turning it off and back on again.
On desktop:
- Select your profile icon in the top right corner and then select Sign Out.
On mobile:
- Tap your profile icon in the top-right corner.
- Tap the Gear icon to open Settings.
- Tap Sign Out at the bottom of the screen.
4. Clear Cache
The problem may lie in your cache if you’re on an Android device. By clearing your cache, you can resolve a lot of potential issues.
- Select Settings.
- Search for HBO Max and select it, then tap Storage & cache or Storage.
- Tap Clear cache.
- Tap Clear data.
After you do this, you’ll need to sign back into HBO Max.
5. Delete and Reinstall the HBO Max App
If you’re on an iPhone or iPad, you can’t clear the app cache the same way you can on Android — but you can delete the app and reinstall it, which serves virtually the same purpose. To delete the app:
- Long-press the app icon until options appear, and then tap Remove App.
- When the confirmation prompt appears, choose Delete App.
- Tap Delete again.
After you do this, you will need to go to the App Store to redownload and reinstall HBO Max.
6. Disable Your VPN
A VPN is a good idea while browsing, but it can interfere with streaming services. If you’re trying to download content, disable your VPN. HBO Max’s servers might view the VPN as a piracy attempt rather than a preventative measure and block your download or throw a different error.
7. Turn Off Download Over Wi-Fi
HBO Max respects your mobile data. It won’t allow you to download TV shows or movies unless you’re on Wi-Fi by default, but you can download over a mobile network if you want to. It’s not a good idea unless you have unlimited data and a fast connection speed, but 5G users might want to take advantage of it.
- Open HBO Max.
- Tap your profile icon in the top-right corner.
- Tap the Settings gear.
- Tap Downloads.
- Tap the toggle beside Download over Wi-Fi Only.
Remember that your download speed might be slower on a mobile network than on Wi-Fi. But it can be beneficial when your mobile data is faster than your Wi-Fi.
8. Renew the Download
When you download content to watch later, the content is only available to you for a limited time. So if you haven’t accessed it for a while, you might have to renew the download before you’re able to watch.
You’ll have to be connected to the internet to do this, so don’t wait until you’re away from Wi-Fi or out of mobile network range.
- Open HBO Max and tap the Downloads icon at the bottom of the screen.
- Tap the ! next to any expired downloads.
3. Tap Renew.
Once you download something, you have 30 days to enjoy it before the download expires. You only have 48 hours to finish watching something once you begin watching it. The good news is that you can renew downloads as often as you want unless the content is removed from HBO Max entirely.
9. Change the Download Quality
If you’re trying to download something that isn’t working, try changing the download quality. By default, HBO Max tries to deliver the highest possible quality for your device — but if you lack the storage space, it won’t download. Also, if your internet is too slow to download 4K content, you might run into other issues.
You can choose to download a lower-quality version that will take up less storage on your device and likely download even faster.
- Open HBO Max and tap your profile icon.
- Tap the Settings gear icon.
- Tap Downloads.
- Tap Download Quality.
- Choose Fastest Download.
Choosing this option will download the smallest, fastest file versus the highest-quality file.
When you’re leaving accessible Wi-Fi and want something to watch on a long plane ride, downloading content to your mobile device is a great option. Just make sure you meet HBO Max’s requirements. Then, if you run into trouble with the downloads, try one of these fixes to straighten out the problem.
