当您的Instagram帐户无法正常工作时，这令人沮丧。当您的Instagram(Instagram)订阅源突然无法加载，或者Instagram故事无法上传，或者您的智能手机在Instagram主页上冻结时，我们都经历过。如果您沉迷于社交媒体平台，以任何方式与您的 Instagram 帐户断开连接(being disconnected from your Instagram)，即使是暂时的，都非常烦人。
Instagram无法正常工作的原因可能有很多。问题可能出在您这边，也可能是由Instagram服务器引起的。无论哪种方式，您都可以尝试解决某些问题。按照我们的故障排除指南帮助您解决Instagram问题。
1. Instagram 倒闭了吗？ (Is Instagram Down? )
如果Instagram不适合您，您应该做的第一件事是在线查看Instagram是否已关闭。Instagram拥有稳定的网络，与其他社交网络不同，它很少遇到导致系统崩溃的故障和错误。但是，如果您发现Instagram(Instagram)无法正常工作 ，这仍然是您在对您的应用进行任何操作之前应该检查的第一件事。
检查这一点的一种方法是简单地谷歌“ (Google “)Instagram关闭了吗？”。如果网络出现严重问题，此新闻将成为热门新闻，您会在Google搜索的首页上找到提及它的内容。或者，您可以使用名为Downdetector的在线平台，实时显示各种服务的问题和中断，包括Instagram。
2.是时候取消关注一些 Instagram 用户了(Time to Unfollow a Few Instagram Users)
您应该检查的第二件事是您在Instagram 上(Instagram)关注的人数。没有多少用户知道Instagram对您可以关注的帐户数量有限制。最大帐户数为 7500，一旦达到，您的Instagram应用程序可能会开始滞后。
如果您检查了您的Instagram并达到了该数字，您需要做的就是取消关注一些帐户(unfollow a few accounts)，看看是否能解决问题。
要取消(Following)关注帐户，请转到您的Instagram个人资料页面，然后选择屏幕右上角的关注。
*02_取消关注人*
现在向下滚动您关注的人列表，然后选择关注以取消关注您不再需要在您的提要中的人。(Following)
3.退出 Instagram 应用程序并重新登录(Log Out of the Instagram App & Log Back In)
这似乎很明显，但您应该尝试的下一个故障排除技术是退出Instagram应用程序，然后重新登录。如果问题出在智能手机上的应用程序上，这个简单的步骤可能会解决它。
要退出您的Instagram，请打开Instagram应用程序并转到您的个人资料页面。
从右上角选择菜单(Menu)。然后按照路径Settings > Log out。
当您退出Instagram(Instagram)帐户 时，您还可以更进一步并重新启动应用程序。
4.重启你的手机(Restart Your Phone)
如果重新启动应用程序不起作用，您也可以尝试重新启动手机。这应该可以让您的智能手机摆脱任何损坏的内存或缓存文件。退出Instagram应用程序后，关闭 Android 手机或 iPhone，然后重新启动设备。
重新打开智能手机后，再次打开应用程序，看看Instagram是否现在可以使用。
5.尝试在您的桌面上使用 Instagram(Try Using Instagram on Your Desktop)
您在手机上使用(Are)Instagram时是否遇到问题？问题可能是由您的智能手机引起的。要检查这是否属实，请尝试切换到其他设备，例如您的桌面。使用浏览器登录(Log)您的Instagram，看看您是否遇到同样的问题。
如果您已经在桌面上使用Instagram，请尝试在其他浏览器中打开它。最后，如果您只有智能手机可用，请让朋友使用他们的 iPhone 或Android设备来检查Instagram是否在那里工作。
6. 清除缓存( Clear Your Cache)
如果您似乎可以从其他设备访问您的Instagram，但不能从您的手机访问，那么问题很可能出在您手机的缓存中。它可能有一些损坏的文件，您需要先清除这些文件，然后才能继续使用该应用程序。
要清除Android智能手机上的缓存，请前往“设置”(Settings)，然后在应用列表中找到Instagram。
选择存储和缓存(Storage & cache)>清除缓存(Clear cache)。
这应该会清除您的Instagram应用程序的存储以及任何可能导致故障的内容。
在 iPhone 上，为了清除缓存，您必须卸载Instagram，然后从App Store重新安装。
7.检查您的互联网连接(Check Your Internet Connection)
您的互联网连接很可能有问题。您可以通过尝试在您的设备上运行任何其他应用程序来轻松检查是否是这种情况。如果似乎没有任何效果，那么问题很可能出在您的数据上。
解决此问题的一种方法是切换到不同的连接。如果您使用的是移动数据，请切换到Wi-Fi看看是否有帮助。如果您已使用Wi-Fi，请尝试切换到蜂窝数据。看看你是否可以靠近你的路由器，或者尝试重新启动它。
8.你在使用 VPN 吗？(Are You Using a VPN?)
VPN是任何互联网用户的绝佳工具。当您上网时，它为您提供更多的安全性和隐私性。但是，它也可能会导致您的Instagram应用出现问题。如果您使用的是 VPN(using a VPN)，请尝试暂时禁用它。然后重新启动您的Instagram应用程序并检查它是否有效。
9.更新你的 Instagram 应用(Update Your Instagram App)
你最后一次更新你最喜欢的社交媒体应用程序是什么时候？如果您每天都开始遇到Instagram的小问题，您需要检查您是否使用的是最新版本的应用程序。(Instagram)可能是您使用的旧版Instagram与正在推出的新功能不兼容。仅此一项就可能会破坏您在平台上的用户体验。
为防止这种情况发生，最好定期检查App Store或Google Play Store上是否有更新版本的应用程序可用。
如果您不想每次都手动更新，也可以为Instagram启用自动更新。(Instagram)为此，请按照以下步骤操作。iOS 和Android(Android)用户 的步骤相同。
- 在您的设备上打开Instagram应用程序。
- 选择右上角的菜单。(Menu)
- 按照路径设置(Settings)>关于(About)>应用程序更新(App updates)。
- 打开自动更新 Instagram(Auto-update Instagram)开关。
10.打开应用程序权限(10. Turn On App Permissions)
Instagram与大多数应用程序一样，请求使用手机上的各种数据和资源的权限。如果您没有允许他们访问某些功能，则可能会导致应用程序出现故障。您可以确保您已在手机的设置中启用(Settings)Instagram权限。Apple和Android用户 的步骤相似。
打开手机上的设置(Settings)，打开应用列表并找到Instagram。然后将麦克风(Microphone)、相机(Camera)、通讯录(Contacts)、照片(Photos)等各项权限一一开启。
Instagram 仍然无法正常工作？联系帮助中心(Instagram Still Not Working? Contact the Help Center)
如果您已经尝试了上述所有故障排除技术，但您的Instagram 仍然无法正常工作(Instagram still won’t work)，您可以尝试联系Instagram的帮助中心。要报告您在使用Instagram应用程序时遇到的问题，请按照以下步骤操作：
- 打开Instagram应用程序并转到您的个人资料页面。
- 从右上角选择菜单。(Menu)
- 选择设置(Settings)>帮助(Help)。
提交一份报告，描述您在使用该应用时遇到的问题，然后等到Instagram有人与您联系并提供解决方案。
10 Things to Try When Instagram Is Not Working
It’s frustrating when your Instagram account isn’t working. We’ve all been there, when suddenly your Instagram feed іsn’t loading, or an Instagram story won’t upload, or when your smartphone’s frozen on Instagram’s homepage. If you’re addicted to social media platforms, being disconnected from your Instagram account in any way, even if temporarily, is more than annoying.
There can be many reasons for Instagram not working. The problem could be on your side, or it could be caused by Instagram servers. Either way, there are certain things that you can try to fix it. Follow our troubleshooting guide to help you fix Instagram problems.
1. Is Instagram Down?
If Instagram isn’t working for you, the first thing you should do is check online to see if Instagram is down. Instagram has a stable network and, unlike other social networks, rarely experiences glitches and errors that lead to system crashes. However, this is still the first thing you should check before doing any manipulation with your app if you notice that Instagram is not working.
One way to check this is to simply Google “is Instagram down?”. If there’s a serious problem with the network, this news will be trending and you’ll find mentions of it on the first page of Google search. Alternatively, you can use an online platform called Downdetector that shows issues and outages of all kinds of services in real-time, including Instagram.
2. Time to Unfollow a Few Instagram Users
The second thing you should check is the number of people you follow on Instagram. Not many users know that Instagram has a limit to how many accounts you can follow. The maximum number of accounts is 7500, and once you reach that, your Instagram app might start lagging.
If you checked your Instagram and you reached that number, all you need to do is unfollow a few accounts and see if that fixes the problem.
To unfollow accounts, go to your Instagram profile page, then select Following in the top right corner of the screen.
*02_unfollow people*
Now scroll down through the list of the people you follow and select Following to unfollow the ones that you don’t need in your feed anymore.
3. Log Out of the Instagram App & Log Back In
This one might seem obvious but the next troubleshooting technique that you should try is logging out of your Instagram app and then logging back in. If the issue’s with the app on your smartphone, this simple step might solve it.
To log out of your Instagram, open the Instagram app and go to your profile page.
From the top right corner, select Menu. Then follow the path Settings > Log out.
You can also go one step further and restart the app when you log out of your Instagram account.
4. Restart Your Phone
If restarting the app didn’t work, you can try restarting your phone as well. This should rid your smartphone of any corrupted memory or cache files. After you quit the Instagram app, shut down your Android phone or your iPhone, then restart your device.
Once your smartphone’s back on, open the app again and see if Instagram works now.
5. Try Using Instagram on Your Desktop
Are you experiencing issues with Instagram when you use it on your phone? It could be the problem is caused by your smartphone. To check if that’s true, try switching to a different device like your desktop. Log into your Instagram using your browser and see if you’re experiencing the same issue.
If you’re already using Instagram on your desktop, try opening it in a different browser. Finally, if you only have a smartphone available, ask a friend to use their iPhone or Android device to check if Instagram works there.
6. Clear Your Cache
If you seem to be able to access your Instagram from other devices but not your phone, there’s a good chance the problem’s in your phone’s cache. It might have some corrupted files which you need to purge before you can continue using the app.
To clear the cache on your Android smartphone, go to Settings, then find Instagram in the list of apps.
Select Storage & cache > Clear cache.
This should clear the storage of your Instagram app and anything that could be causing glitches.
On iPhone, in order to clear cache, you’ll have to uninstall Instagram and then reinstall it from the App Store.
7. Check Your Internet Connection
There’s a good chance that your internet connection is at fault. You can easily check if that’s the case by trying to run any other app on your device. If nothing seems to work, then the problem’s most likely your data.
One way to fix this is to switch to a different connection. If you’re using mobile data, switch to Wi-Fi and see if it helps. If you’re already on Wi-Fi, try switching to cellular data. See if you can get closer to your router, or try restarting it.
8. Are You Using a VPN?
VPN is a great tool for any internet user. It gives you more security and privacy when you go online. However, it also might be causing issues with your Instagram app. If you’re using a VPN, try to disable it temporarily. Then restart your Instagram app and check if it works.
9. Update Your Instagram App
When was the last time you updated your favorite social media app? If you start experiencing minor issues with Instagram on a daily basis, you need to check if you’re using the latest version of the app. It could be that you’re using an older version of Instagram that isn’t compatible with the new features that are being rolled out. That alone could be ruining your user experience on the platform.
To prevent that from happening, it’s best to regularly check if there are newer versions of the app available on the App Store or Google Play Store.
You can also enable automatic updates for Instagram if you don’t want to do it manually every time. To do that, follow the steps below. The steps are the same for both iOS and Android users.
- Open the Instagram app on your device.
- Select Menu in the top right corner.
- Follow the path Settings > About > App updates.
- Toggle the Auto-update Instagram switch on.
10. Turn On App Permissions
Instagram, like most apps, requests permission to use various data and resources on your phone. If you haven’t permitted them to access certain functions, it could be causing the app to malfunction. You can make sure you have enabled permissions for Instagram in your phone’s Settings. The steps are similar for both Apple and Android users.
Open the Settings on your phone, open the list of apps and find Instagram. Then turn on each permission like Microphone, Camera, Contacts, and Photos one by one.
Instagram Still Not Working? Contact the Help Center
In case you’ve tried all of the troubleshooting techniques from above and your Instagram still won’t work, you can try contacting Instagram’s help center. To report the problem you’re having with the Instagram app, follow the steps below:
- Open the Instagram app and go to your profile page.
- Select Menu from the top right corner.
- Select Settings > Help.
File a report describing the issues you’ve been having with the app and wait until someone from Instagram contacts you with the solution.
