它最终必然会发生。当您的鼠标和键盘在Windows上突然停止工作时，您正处于重要的工作之中。你做什么工作？恐慌？尖叫^(Scream)？喝一杯（酒？

暂时不要找技术人员。您可以采取一些基本步骤自行解决问题。在这篇文章中，我们将分享一些技巧，您可以自己尝试让您的鼠标和键盘再次工作。

重新启动计算机

您是否尝试过重新启动计算机？有时，^(Sometimes) 用户^(users)在遇到他们忘记最明显解决方案的计算机问题时会不知所措。

因此，在执行任何其他操作之前，请花一分钟时间重新启动您的 PC。

• 如果无法移动鼠标，可以通过按键盘上的Windows + X来关闭计算机。^(X)

• 这将调出开始^(Start)菜单。使用箭头键转到关机或注销^{(Shut Down or Sign Out)}>重新启动。^(Restart)

• 或者您可以选择Alt + F4以显示Shut Down窗口并使用箭头键选择Restart。

临时键盘

如果重新启动计算机不起作用并且您的键盘已停止工作，您将需要一个可以工作的临时键盘。幸运的是，Windows为这种场合提供了内置键盘。

• 可以通过转到Windows设置^{(Windows Settings)}>轻松访问^{(Ease of Access)}>键盘来访问^(Keyboard)屏幕键盘^{(On-Screen Keyboard)}(OSK) 。
• 在没有物理键盘的情况^{(Use Your Device Without a Physical Keyboard)}下使用您的设备下，将使用屏幕键盘^{(Use the On-Screen Keyboard)}切换到打开^(On)位置。

• 您也可以按Windows + Ctrl + O打开虚拟键盘。

• 这将打开OSK。在搜索更永久的修复程序时，使用鼠标键入或浏览Windows 。

基本故障排除

• 首先，检查您的鼠标和键盘电缆。他们断开了吗？它们是否有磨损迹象？他们是否被赶出指定的港口？
• 如果您使用的是无线鼠标或键盘，您是否尝试过更换电池？您是否检查过您的蓝牙^(Bluetooth)连接是否仍处于活动状态？那些使用外部蓝牙^(Bluetooth)发射器的人应该看看这是否导致了问题。
• 您可以尝试插入不同的键盘和鼠标。如果您的计算机不响应任何键盘或鼠标，则可能是软件问题。

更新您的驱动程序

更新设备驱动程序可能会修复有问题的键盘或鼠标。

• 使用搜索^(Search)查找并打开设备管理器^{(Device Manager)}。

• 打开后，展开Keyboards and Mice and Other Pointing Devices。

• 右键单击您的设备并选择更新驱动程序^{(Update Driver)}。

键盘疑难解答

Windows有一个疑难解答功能，可以处理最严重的错误和错误。它还可以代表您解决USB键盘问题。^(USB)

• 转到Windows 设置^{(Windows Settings)}>更新和安全^{(Update & Security)}>疑难解答^{(Troubleshoot)}。在查找并修复其他问题^{(Find and Fix Other Problems)}下，选择键盘^(Keyboard)。

• 单击运行疑难解答^{(Run the Troubleshooter)}。

• Windows 将继续查找您的键盘问题。

• 如果发现问题，只需按照屏幕上的命令即可解决问题。如果它找不到任何东西，您将看到一条这样的消息。

• 如果成功，疑难解答程序应该让您的键盘再次工作。

鼠标属性

有时，USB鼠标不一定坏了。只需要更新设置。

• 打开控制面板^{(Control Panel)}。转到硬件和声音^{(Hardware and Sound)}>设备和打印机^{(Devices and Printers)}>鼠标。^(Mouse.)

• 在这里，您会发现许多可能影响其性能的鼠标属性。您可以更改鼠标按钮、指针、指针选项、滚轮和硬件。

• 根据自己的喜好配置鼠标。例如，如果您发现鼠标速度较慢，请打开“指针选项^{(Pointer Options)}”选项卡并通过移动滑块来选择更可接受的速度。

希望这些鼠标选项之一能够纠正任何感知到的鼠标错误。

Is Your Keyboard & Mouse Not Working? Here’s How To Fix Them

It’s bound to happen eventually. You’re in the middle of important work when your mouse and keyboard suddenly stop working on Windows. What dо you do? Panic? Scream? Have a drink?

Don’t call in a technician yet. There are a few basic steps you can take to fix the problem on your own. In this post, we’ll share some tricks you can try yourself to get your mouse and keyboard working again.

Reboot The Computer

Have you tried restarting the computer? Sometimes users get overwhelmed when faced with computer issues that they forget about the most obvious solution.

So take a minute to reboot your PC before doing anything else.

• If you can’t move your mouse, you can shut down your computer by pressing Windows + X on your keyboard.

• This will bring up the Start menu. Go to Shut Down or Sign Out > Restart using the arrow keys.

• Or you can select Alt + F4 to bring out the Shut Down window and use the arrow keys to select Restart.

A Temporary Keyboard

If restarting the computer doesn’t work and your keyboard has stopped working, you’ll need a temporary one that works. Fortunately, Windows has a built-in keyboard for such an occasion.

• The On-Screen Keyboard (OSK) can be accessed by going to Windows Settings > Ease of Access > Keyboard.
• Under Use Your Device Without a Physical Keyboard, switch Use the On-Screen Keyboard to the On position.

• You can also press Windows + Ctrl + O to open the virtual keyboard.

• This will open the OSK. Use your mouse to type or navigate through Windows as you search for a more permanent fix.

Basic Troubleshooting

• First, check your mouse and keyboard cables. Are they disconnected? Are they showing signs of wear and tear? Have they been dislodged from their designated ports?
• If you’re using a wireless mouse or keyboard, have you tried replacing the batteries? Have you checked if your Bluetooth connection is still active? Those who are using external Bluetooth transmitters should see if that is causing the issue.
• You can try plugging in a different keyboard and mouse. If your computer does not respond to any keyboard or mouse, you might be having a software problem instead.

Update Your Driver

Updating a device driver can potentially fix a problematic keyboard or mouse.

• Use Search to find and open Device Manager.

• Once open, expand Keyboards and Mice and Other Pointing Devices.

• Right-click on your device and select Update Driver.

The Keyboard Troubleshooter

Windows has a troubleshooter feature that deals with the nastiest of bugs and errors. It can also work out USB keyboard issues on your behalf.

• Go to Windows Settings > Update & Security > Troubleshoot. Under Find and Fix Other Problems, select Keyboard.

• Click Run the Troubleshooter.

• Windows will go on to find issues with your keyboard.

• If it finds an issue, just follow the on-screen commands so it can resolve the problem. If it cannot find anything, you will be shown a message that says so.

• If successful, the troubleshooter should make your keyboard work again.

Mouse Properties

Sometimes, the USB mouse isn’t necessarily broken. The settings just need to be updated.

• Open Control Panel. Go to Hardware and Sound > Devices and Printers > Mouse.

• Here you’ll find a number of mouse properties that can impact its performance. You can make changes to your mouse buttons, pointers, pointer options, wheel, and hardware.

• Configure your mouse to your liking. If you find your mouse speed to be slow, for example, open the Pointer Options tab and select a more acceptable speed by moving the slider around.

Hopefully, one of these mouse options will correct any of the perceived mouse errors.

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