Apple销售两种指点设备：Apple Magic Mouse和Magic Trackpad。Magic Mouse有两代，很容易识别，Magic Mouse 1使用可拆卸电池，Magic Mouse 2有不可拆卸的内置电池。好吧，至少如果你想要一个工作鼠标的话。
虽然这些老鼠通常使用起来非常简单，但它们有时会出现令人恼火的问题。如果您的Apple Mouse 鼠标(Apple Mouse)不工作，这里有一些潜在的修复方法。
确定问题
在开始寻找解决方案之前，首先要定义问题！“不工作”的Apple鼠标可能意味着一些不同的事情：
- 鼠标死了，无法开机。
- 鼠标开机，但无法连接。
- 鼠标连接，但光标不稳定。
- 鼠标工作了一会儿，然后断开连接几秒钟。
这些示例中的每一个都非常不同，并且通常有不同的原因，因此在阅读潜在解决方案时请记住您的具体问题。
消除最有可能的嫌疑人
修复Apple(Apple)鼠标的下一个最重要的步骤是消除Mac或鼠标作为问题的根源。最简单的方法是在另一台Mac(Mac)或 iOS 设备上尝试鼠标，看看它是否正常运行。如果它在另一台计算机上正常工作，您可以相当确定这是计算机的问题。
您还可以在Mac上尝试使用不同的鼠标（ (Mac)Apple品牌或非 Apple 品牌）。问题总是有可能是特定Mac和Apple鼠标之间出现了一些奇怪的问题，但这种可能性很小，因此这是一个明智的诊断步骤，可以节省您的故障排除时间。通过基本的诊断，让我们来看看最常见的问题和修复。
1.仔细检查鼠标(Check Mouse)和触控板设置(Trackpad Settings)
在您开始弄乱硬件并四处寻找问题之前，请仔细检查您的鼠标和触控板设置是否正确。例如，它们是设置得太敏感还是不够敏感？
您可以在Apple Menu(Apple Menu ) > System Preferences下找到两者的设置。
2. 是否已充电(Charged)、已(Switched)打开且电池(Batteries Seated)是否(Are)已就位？
您的Apple Mouse是否有充电电池？使用Magic Mouse，您必须使用一套全新的一次性电池或使用在独立充电器中 充电的可充电电池。(rechargeable batteries)
如果您很长时间没有使用鼠标，这通常只是一个问题，因为当电池电量变低时，macOS 会警告您。第一代Magic Mouse的另一个臭名昭著的问题与电池盒有关。许多电池没有正确固定到位。因此，当您使用鼠标进行典型的提升和更换动作时，可能会导致电池瞬间断开。
这当然非常烦人，网上有各种修复方法。在我们寻找最好的电池时，似乎使用超大电池可能是一种很好的解决方案。您所在国家/地区的其他Apple Mouse用户可能会为此使用首选品牌的电池。
另一种解决方案是使用一块折叠多次的烹饪箔来制作临时垫片。虽然人们似乎用这种方法取得了成功，但它有更高的电池短路风险。因此，如果您选择尝试，您将自行承担风险。
3. Magic Mouse 2似乎(Seem)无法充电
Magic Mouse 2取消了一次性电池，这是一件好事。但是，我们已经看到有关设备突然拒绝充电的报道。
如果您知道您的充电器和闪电(Lightning)数据线工作正常，例如通过在另一台设备上测试它们，那么您可能需要检查充电端口。与USB-C一样(Just)，Lightning端口设计允许灰尘和其他碎屑逐渐堆积。
每次插入充电线时，都会在其中塞入更多垃圾。解决办法是用一个薄的物体来挑出碎屑。一根细的木制或塑料牙签就可以了。
当您尝试移开任何阻碍您的闪电电缆接触的东西时，请保持轻柔。如果您对此感到不自在，当地的计算机技术人员应该很乐意提供帮助。它仍然比购买全新的鼠标便宜！
4.关闭鼠标再打开
虽然并不总是很清楚为什么Apple鼠标不工作，但简单地重新启动鼠标似乎可以解决这个问题。两个Apple Magic鼠标偶尔都会遇到这个奇怪的问题，只需将其关闭再打开即可解决。
5.再次(Again)关闭和打开蓝牙(Toggle Bluetooth Off)
这是另一个简单但通常有效的修复方法。只需在(Just)Mac或 iOS 设备上关闭并再次打开蓝牙，然后再次连接(Bluetooth)Apple鼠标。
6.鼠标是否与其他设备配对(Mouse Paired)？
如果您在蓝牙(Bluetooth)设备列表中看不到您的Apple鼠标，则可能是它已与附近的另一台设备配对，而该设备在您的Mac有机会之前就已经抓住了它。确保(Make)当前没有其他设备（例如 iPad 或其他Mac）连接到鼠标。然后再试一次。
7. 检查信号干扰
Apple鼠标使用蓝牙(Bluetooth)技术，该技术在与Wi-Fi相同的无线频率上运行。虽然大多数时候蓝牙(Bluetooth)可以很好地忽略占用空域的所有其他无线电波，但有一个限制。
如果您有许多Wi-Fi或蓝牙(Bluetooth)设备与您的鼠标在同一区域运行，请尝试禁用一些潜在的干扰，看看情况是否会好转。
8. 检查传感器窗口(Sensor Window)和桌面表面(Desktop Surface)
这很可能是我们从用户那里听到的最常见的事情之一。检查鼠标的光学传感器窗口是否有灰尘和其他碎屑。罪魁祸首是人类或动物的毛发。仔细(Look)寻找卷曲的头发，然后用镊子小心地将其拔出。长毛可能很细，以至于您不会立即看到它们，但它们仍然会对鼠标传感器造成严重破坏。
还要注意您使用鼠标的表面。光滑或玻璃的表面可能会带来真正的挑战，所以在您认为它有问题之前，请在不同的表面上尝试鼠标。
9. 触控板用户提示
上面的大多数提示都适用于Magic Trackpad(Magic Trackpads)以及Apple Magic鼠标，但也有一些特定于触控板的内容。
触控板无法正确跟踪的主要原因与设备的工作方式有关。与 iPhone 或 iPad 一样，Magic (Just)Trackpad(Magic Trackpad)使用手指触摸其表面时的电导率变化来跟踪指针移动。任何与电导率相混淆的东西也会使跟踪不稳定。
确保(Make)触控板表面干燥清洁。移除任何可能使您接地的珠宝。如果您在插入电脑时使用第三方电源，请从触控板或Mac断开第三方电源。
这应该涵盖了Apple Mouse(Apple Mouse)无法正常工作的最可能原因。只是(Just)不要忘记（如果您的鼠标仍在保修期内），您还可以从Apple本身获得帮助。
Apple Mouse Not Working? 9 Ways to Fix
Apple sells two pointing devices: the Apple Magic Mouse and the Magic Trackpad. There are two generations of Magic Mouse, which are easily identified by the fact that the Magic Mouse 1 uses a removable battery and the Magic Mouse 2 has an internal battery that can’t be removed. Well, at least not if you want a working mouse.
While these mice are usually pretty foolproof to use, they can exhibit infuriating problems from time to time. If your Apple Mouse is not working, here are a few potential fixes.
Identify the Problem
Before you start looking for solutions, first define the problem! An Apple mouse that “isn’t working” can mean a few different things:
- The mouse is dead and won’t power on.
- The mouse powers on, but won’t connect.
- The mouse connects, but the cursor is erratic.
- The mouse works for a while, but then disconnects for a few seconds.
Each of these examples are quite different and usually have different causes, so keep your specific issue in mind when reading through potential solutions.
Eliminate the Most Likely Suspects
The next most important step in fixing your Apple mouse is to eliminate either your Mac or your mouse as the source of the issue. The simplest way to do this is to try your mouse with another Mac or iOS device and see if it behaves normally. If it works properly with a different computer, you can be fairly sure it’s an issue with the computer.
You can also try a different mouse (Apple branded or not) with your Mac. There’s always the possibility that the problem is the result of something odd between that specific Mac and Apple mouse, but the odds of this are small, so this is a sensible diagnostic step that should save you troubleshooting time. With basic diagnostics out of the way, let’s walk through the most common issues and fixes.
1. Double Check Mouse and Trackpad Settings
Before you start messing with hardware and running around looking for issues, double check that your mouse and trackpad settings are correct. For example, are they set to be too sensitive or not sensitive enough?
You can find the settings for both under Apple Menu > System Preferences.
2. Is It Charged, Switched On and Are the Batteries Seated?
Does your Apple Mouse have a charged battery? With the Magic Mouse you’ll have to either use a fresh set of disposable batteries or use rechargeable batteries that are charged in a standalone charger.
This is usually only an issue if you haven’t used the mouse for a long time, since macOS will warn you when the battery level is getting low. Another notorious issue with the first-generation Magic Mouse has to do with the battery compartment. Many batteries are not held in place properly. So when you do the typical lift-and-replace movement with your mouse it can cause a momentary battery disconnection.
This is of course incredibly annoying and there are various fixes out on the net. In our search for the best ones, it seems that using oversized batteries might be one good solution. Other Apple Mouse users in your country will probably have a preferred brand of battery for this purpose.
The other solution is to use a piece of cooking foil folded several times to create a makeshift shim. While people seem to have success with this method, it has a higher risk of shorting out the batteries. As such, you do it at your own risk should you choose to attempt it.
3. Magic Mouse 2 Doesn’t Seem to Charge
The Magic Mouse 2 does away with the disposable batteries, which is a good thing. However, we’ve seen reports that the device suddenly refuses to charge.
If you know that your charger and Lightning cable are working properly, by testing them on another device for example, then you may want to check the charging port. Just as with USB-C, the Lightning port design allows for the gradual build up of dust and other detritus.
Every time you insert the charging cable, you shove a little more junk in there. The solution is to use a thin object to pick out the crud. A thin wooden or plastic toothpick will do the trick.
Just be gentle as you try to dislodge whatever is preventing your Lightning cable from making contact. If you don’t feel comfortable doing this, a local computer technician should be glad to help. It’s still less expensive than buying a whole new mouse!
4. Turn the Mouse Off and On Again
While it’s not always clear why an Apple mouse is not working, simply power-cycling the mouse seems to solve this issue more often than not. Both Apple Magic mice can occasionally have this weird issue that is solved by just turning it off and on again.
5. Toggle Bluetooth Off and On Again
This is another simple yet often effective fix. Just toggle Bluetooth off and on again on your Mac or iOS device and connect your Apple mouse again.
6. Is the Mouse Paired to Something Else?
If you can’t see your Apple mouse in the list of Bluetooth devices, it might be that it has also been paired to another device in the vicinity, which has grabbed it before your Mac has had a chance. Make sure no other devices, such as an iPad or other Mac, are currently connected to the mouse. Then try again.
7. Check for Signal Interference
The Apple mice use Bluetooth technology, which operates on the same wireless frequency as Wi-Fi. While most of the time Bluetooth does a good job of ignoring all the other radio waves that take up airspace, there is a limit.
If you have many Wi-Fi or Bluetooth devices running in the same area as your mouse, try disabling some of that potential interference to see if things get better.
8. Check the Sensor Window and Desktop Surface
This is quite possibly one of the most common things we’ve heard from users. Check the optical sensor window of the mouse for dirt and other debris. A major culprit is human or animal hair. Look carefully for a curled up hair and carefully extract it with tweezers. Long hairs can be so thin that you don’t immediately see them, but they still play havoc with the mouse sensor.
Also pay attention to the surface that you’re using the mouse on. Surfaces that are glossy or glass can offer a real challenge, so do try the mouse on a different surface before you assume there’s something wrong with it.
9. Tips for Trackpad Users
Most of the tips above apply to Magic Trackpads as well as the Apple Magic mouse, but there are some things that are specific to the trackpad.
The main cause of a trackpad that isn’t tracking correctly has to do with how the device works. Just as with an iPhone or an iPad, the Magic Trackpad uses changes in conductivity when your finger touches its surface to track pointer movement. Anything that messes with that conductivity can also make tracking erratic.
Make sure the trackpad surface is dry and clean. Remove any jewelry that may be earthing you. Disconnect third-party power supplies from your trackpad or from your Mac, if you’re using it while plugged in to the computer itself.
That should cover the most likely reasons your Apple Mouse is not working. Just don’t forget that (if your mouse is still under warranty) you can also get help from Apple itself.
