重置您的Amazon Fire TV 可以修复性能故障和其他问题(performance glitches and other issues)，尤其是在您已用尽其他故障排除选项的情况下。在送出之前
将旧的Fire TV 设备恢复(Fire)出厂设置也是一个好主意。(Factory)
恢复出厂设置过程快速、直接，并且不需要互联网连接。我们将向您展示如何将所有Amazon Fire TV Stick 和 Fire TV Cube(Amazon Fire TV Stick and Fire TV Cube)型号重置为出厂默认设置。
当您将Fire(Your Fire) TV
恢复出厂设置时会发生什么
将Fire(Fire) TV恢复为出厂默认设置会擦除流媒体设备上的所有数据和设置。恢复出厂设置操作会卸载所有第三方应用程序(third-party applications)并删除它们的数据——包括应用程序内购买。下载的文件或设备内部存储中的内容也将被永久删除。
执行恢复出厂设置会取消注册您的亚马逊(Amazon)帐户并取消其与流媒体设备的链接。恢复出厂设置后，您需要在设置 Fire TV时关联您的(setting up the Fire TV)亚马逊(Amazon)账户。
重置操作还会擦除Wi-Fi网络、显示和音频设置、辅助功能自定义以及所有配对的遥控器(all paired remotes)。
有趣的是，重置Fire TV 不会降级或更改设备上运行的 fireOS 版本。将Fire(Fire) TV 设备重置为出厂默认设置后，
您无需更新它——除非有可用的更新。
更新Fire TV 设备的软件可以修复流媒体设备上的错误和性能问题。如果您正在尝试修复Fire TV 故障，我们建议您先更新其软件，然后再将其重置为出厂默认设置。
将您的Fire TV 连接到Wi-Fi或以太网(Ethernet)，然后转到Settings > My Fire TV”>“关于” > Check系统更新”(System Update)。
注意：亚马逊(Amazon)建议在执行恢复出厂设置之前
弹出任何链接到您的Fire TV 设备的可扩展存储。(Fire)
从设置菜单(Settings Menu)重置您的Fire TV(Fire)
打开您的Fire TV 设备并按照以下步骤将流媒体设备重置为出厂默认设置。如果您没有实体遥控器，
请使用Fire TV 应用程序(Fire TV app)（适用于Android和iOS）导航您的Fire TV。(Fire)
- 按(Press)Fire TV遥控器(Remote)上的主页(Home)按钮，然后选择主屏幕上的齿轮图标。
- 选择我的消防电视。
- 选择重置(Reset)为出厂默认设置(Factory Defaults)，然后在弹出窗口中
选择重置以开始恢复出厂设置过程。(Reset)
使用遥控器重置 Fire TV
您还可以使用Fire TV 遥控器(Fire TV Remote)上的独特按钮组合启动出厂重置。
按住Fire TV遥控器上的(Remote)Return/Back按钮和向右(Right)按钮5-10 秒。当您在电视屏幕上看到“重置(Reset)为出厂默认设置”弹出窗口
时，松开这两个按钮。(Release)
选择确定(Select OK)开始恢复出厂设置或选择取消(Cancel)终止该过程。如果您在倒计时期间未选择任何内容，您的Fire TV 将自动启动出厂设置。
全新出厂的亚马逊 Fire TV
(Reboot or power cycle your Fire TV)如果您因流媒体设备死机或无响应(it’s frozen or unresponsive)而无法重置，请重新启动或重启您的 Fire TV。
按住Fire TV 遥控器上的(Fire)选择(Select)和Pause/Play按钮5-7 秒。
(Release)当您在屏幕上看到“您的Amazon Fire TV 正在关机(Off)”消息
时，松开这两个按钮。
或者，从电源上拔下Fire TV 的插头，并在 5-10 秒后重新插入。(Fire)当流媒体设备重新打开时，尝试将您的(Try)Fire TV 恢复
出厂设置。
如果您尝试解决的问题在恢复出厂设置后仍然存在，则您的 Fire TV 可能存在硬件损坏。(Fire)联系Amazon Fire TV 支持(Amazon Fire TV Support)寻求帮助。
How to Reset Your Fire TV Device to Factory Settings
Resetting your Amazon Fire TV can fix performance glitches and other issues, especially if you’ve exhausted other troubleshooting options. Factory resetting your old Fire TV device before giving it away is also a good idea.
The factory reset process is quick, straightforward, and doesn’t require an internet connection. We’ll show you how to reset all Amazon Fire TV Stick and Fire TV Cube models to factory default.
What Happens When You Factory Reset Your Fire TV
Restoring your Fire TV to factory default wipes all data and settings on the streaming device. The factory reset operation uninstalls all third-party applications and deletes their data—including in-app purchases. Downloaded files or content in the device’s internal storage are also deleted permanently.
Performing a factory reset deregisters and unlinks your Amazon account from the streaming device. After the factory reset, you’ll need to link your Amazon account when setting up the Fire TV.
The reset operation also erases Wi-Fi networks, display and audio settings, accessibility customizations, and all paired remotes.
Interestingly, resetting your Fire TV doesn’t downgrade or change the fireOS version running on the device. You won’t have to update your Fire TV device after resetting it to factory default—unless there’s an update available.
Updating a Fire TV device’s software can fix bugs and performance issues on the streaming device. If you’re trying to fix Fire TV malfunctions, we recommend updating its software before resetting it to factory default.
Connect your Fire TV to Wi-Fi or Ethernet and go to Settings > My Fire TV > About > Check for System Update.
Note: Amazon recommends ejecting any expandable storage linked to your Fire TV device before performing a factory reset.
Reset Your Fire TV From the Settings Menu
Turn on your Fire TV device and follow the steps below to reset the streaming device to factory default. Use the Fire TV app (available for Android and iOS) to navigate your Fire TV if you don’t have a physical remote control.
- Press the Home button on your Fire TV Remote and select the gear icon on the home screen.
- Select My Fire TV.
- Select Reset to Factory Defaults and select Reset on the pop-up to start the factory reset process.
Reset Fire TV Using Remote
You can also initiate a factory reset using a unique button combination on your Fire TV Remote.
Press and hold the Return/Back button and Right button on your Fire TV Remote for 5-10 seconds. Release both buttons when you see a “Reset to Factory Defaults” pop-up on your TV screen.
Select OK to start the factory reset or Cancel to terminate the process. Your Fire TV automatically starts the factory if you select nothing during the countdown.
Factory-Fresh Amazon Fire TV
Reboot or power cycle your Fire TV if you can’t reset the streaming device because it’s frozen or unresponsive.
Press and hold the Select and Pause/Play buttons on your Fire TV remote for 5-7 seconds.
Release both buttons when you see a “Your Amazon Fire TV is Powering Off” message on your screen.
Alternatively, unplug the Fire TV from its power source and plug it back after 5-10 seconds. Try factory resetting your Fire TV when the streaming device comes back on.
Your Fire TV likely has hardware damage if the issue you’re trying to fix persists after the factory reset. Contact Amazon Fire TV Support for assistance.
