你们中的大多数人都知道TikTok。它是一个以视频为中心的社交媒体平台,广受欢迎。它们使用户能够在 15 秒内观看、创建任何主题的短视频,并通过手机与他人分享。有时,您必须联系TikTok寻求支持,因为您可能会遇到问题。如果您正在寻找如何联系TikTok以及TikTok 客户支持电话号码(TikTok Customer Support Phone Number)或电子邮件地址(email address)是什么,那么本指南将为您提供帮助。
如何联系 TikTok 支持(How to Contact TikTok Support)
许多人不知道的事实是,TikTok的想法起源于应用程序Musical.ly。现在,这个应用程序对你来说是不是很熟悉?当您考虑它时,您会发现它存在于TikTok之前。其实可以说Musicaly.ly就是TikTok的前身。当中国科技公司(Chinese-tech company)字节跳动收购 Musicaly.ly(ByteDance)时(Musicaly.ly),它的账户自动迁移到了TikTok。虽然它起源于Musicaly.ly,但应用程序TikTok以独特的功能而闻名,例如 使用滤镜、效果和背景音乐编辑录制的视频并直接上传(editing recorded videos with filters, effects, and background music and directly uploading them),即使在不同的位置也可以协作制作二重唱视频。(collaborating to make duet videos)由于其广泛的内容、功能和选项,问题是不可避免的。
为什么需要联系 TikTok?(Why do you need to contact TikTok?)
在我们跳到如何联系TikTok之前,让我们检查一下为什么您实际上必须这样做:
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账户限制:(Account Restriction: )如果您的账户被限制,您需要联系TikTok 。
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影禁:(Shadow-ban: )万一你的账号被封了,你需要知道如何联系抖音(TikTok)来解决问题。
什么是 TikTok 支持电话号码?(What is the TikTok Support Phone Number?)
当您在线搜索TikTok 支持(TikTok support) 电话号码(phone number)时,您会惊讶地发现找不到。不幸的是,TikTok 应用程序(TikTok app)没有电话号码(phone number)可供拨打和寻求帮助。或者,您可以通过TikTok 客户(TikTok customer) 支持电子邮件(support e-mail)或其他社交媒体平台与他们联系。TikTok 客户(TikTok customer) 支持电子邮件(support e-mail)是[email protected] [email protected]但请记住,有多个电子邮件地址可用于您需要的不同类型的信息或您居住的不同位置,本文将进一步详细说明。
此外,除了通过TikTok 客户(TikTok customer)支持电子邮件(support email)之外,还有其他方式可以联系TikTok。查看并了解如何根据您的需要联系TikTok 。
方法一:通过脸书
您可以访问Facebook 平台(Facebook platform)上的TikTok 官方帐户(TikTok account)以查找信息。在页面上,您可以看到帖子、视频、广告信息、照片等,可能会为您提供相关的解决方案。请(Please)注意,您不能直接(cannot send a message directly)通过 Facebook 发送消息,但对他们的帖子发表评论(commenting on their post)可能会得到回复。
方法二:通过推特
要通过Twitter 平台(Twitter platform)联系TikTok,您需要通过消息简要说明问题,并将其直接发送到@TikTokSupport Twitter handle。他们每周 7 天从上午 8 点到下午 5 点(太平洋标准时间(8 AM to 5 PM PST))都会回复这些消息。
另请阅读:(Also Read:)如何从TikTok 视频中删除(TikTok video)过滤器(Filter)
方法3:通过TikTok反馈表
当您遇到账号封禁、功能请求、创作者资金、举报滥用等问题时,您可以使用其(account ban, feature request, creator fund, reporting abuse)反馈表(feedback form)联系TikTok 官方(TikTok official)团队。您可以在反馈表页面(feedback form page)上找到各种预先确定的原因,并根据您的问题选择一个。以下是按照以下步骤联系TikTok 支持的方法。(TikTok support)
1A。在台式机/笔记本电脑上的网络浏览器(web browser)上打开Tiktok 反馈表。(Tiktok feedback form)
1B。如图所示,在手机浏览器(phone browser)上打开上述链接。
2.填写(Fill)表格所需的详细信息。在这里,您的电子邮件地址(e-mail address)是必填项。
3. 提供您的TikTok 用户名(TikTok username),即使它是可选(optional)的。
4.在主题(Topic)字段中选择相关选项,然后在(relevant option)我们如何提供帮助下输入您遇到的问题?(How can we help?)节框。
5.如果你有截图(screenshots)可以给抖音,点击上传(Upload)链接分享。
注意:(Note:)您最多可以附加10 个文档(10 documents)。这是可选(optional)的。
6.确认(Confirm)申报(declaration),点击提交(Submit),表格提交成功。提交后,TikTok将通过您提供的电子邮件地址回复您。
方法 4:发送电子邮件(E-Mail)至 TikTok支持(Support)
对于任何社交媒体平台,您都可以通过电子邮件找到联系支持。同样,您可以通过官方页面上的电子邮件联系TikTok 支持。(TikTok support)TikTok中有四种可用的电子邮件。查看下面给出的TikTok 客户(TikTok customer) 支持电子邮件(support email)地址及其用途。然后,根据您的要求选择一个。
选项一:业务查询(Option I: Business Inquiries)
如果您是影响者或刚开始成为影响者并希望了解 TikTok 的提现流程(cash-out process),请通过下面提到的企业电子邮件地址邮寄给他们。这些电子邮件地址是特定于位置的(location specific)。因此,请为您所在的地区或国家(region or country)选择一种。此外,您可以用您的母语(native language)撰写电子邮件,并附上清晰的解释,您将得到相同语言的回复。如果您收到英文(English)回复,您可以切换到相同的内容进行进一步对话。以下是一些TikTok 客户(TikTok customer) 支持电子邮件(support email)地址。
选项二:广告查询(Option II: Advertisement Inquiries)
如果您想宣传您的业务或品牌(business or brand)并想咨询相关信息,请通过电子邮件地址[email protected]发送您的查询。TikTok 支持(TikTok support)团队将提供营销乐队所需的所有与广告相关的详细信息。
如果您的广告引起问题或与广告(issue or campaign)相关的活动没有执行,请随时发送电子邮件至[email protected]并详细说明您的问题。
选项三:新闻查询(Option III: Press Inquiries)
要获取有关TikTok(TikTok)应用程序、其功能和最新更新的真实准确信息,请随时使用电子邮件[email protected]TikTok 团队(TikTok Team)。
选项 IV:一般查询(Option IV: General Inquiries)
TikTok很乐意接受您想提供的任何反馈或建议。(feedback or suggestions)这是TikTok 客户(TikTok customer) 支持电子邮件地址(support email address) [email protected],您可以在其中发送您的想法、建议、反馈和一般问题。
另请阅读:(Also Read:)如何在iOS 和 Android上获取中文(iOS and Android)TikTok
方法5:通过TikTok报告(Via TikTok Report)问题页面(Problem Page)
如果您在应用程序的某些功能上遇到困难,您可以通过TikTok应用程序本身进行报告。这是从应用程序联系TikTok 支持(TikTok support)的方法。为此,请按照以下步骤操作。
1.打开TikTok并登录(sign in)您的帐户。
2. 现在,点击我(Me)转到您的 TikTok 个人资料。
3.点击三个点(three dots)进入设置(settings)和隐私页面(privacy page)
4. 点击标题中的支持,然后选择(Support )报告问题(Report a problem)。
5. 您将登陆反馈和帮助(Feedback and help)页面。
6.如果您的问题未解决,请在页面末尾点击否。(No)
7. 点击仍然有问题(Still have problem )选项。
8. 在报告问题(Report a problem)页面上描述您的问题
9. 点击报告(Report)将您的报告提交给 TikTok。
一旦与支持团队(support team)联系,他们通常会在几个小时内回复。如果他们没有回复,可能是因为他们需要回复的电子邮件流量增加了。你必须再等一段时间。但是如果时间太长,可以发个后续邮件去查一下。
专业提示:TikTok 用户指南(Pro Tip: TikTok User Guidelines)
始终确保您的TikTok 帐户(TikTok account)没有违反TikTok准则。然后,本指南将帮助您联系TikTok 支持(TikTok support)团队。下面列出了在TikTok中不要做的事情。
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不要张贴(Do not post)任何与恐怖主义或任何其他仇恨团体(terrorism or any other hate group)相关的口号或符号,因为它们在TikTok中被视为(TikTok)危险内容(dangerous content)。不过(Though),TikTok对教育(educational content)内容例外(exception)。
- 避免发布与毒品有关的非法内容(illegal content)、进行伤害和危险的恶作剧、宣扬仇恨以及进行任何非法活动。
- 切勿发布(post content)伤害他人的内容,例如仇恨言论、欺凌和骚扰,(hate speech, bullying, and harassment,)TikTok很可能会封禁您的帐户。
- 谨防发布暴力自残、自杀、虐待动物和凶杀内容(violent self-harm, suicide, animal abuse, and homicide content)。
- 请勿发布任何被视为裸露的内容,因为(nudity)TikTok中存在未成年人,这可能被视为虐待和剥削儿童(child abuse and exploitation)。
- 不要通过该应用出售任何枪支和弹药,因为TikTok 限制武器销售(TikTok restricts weapon sales)。
- 永远不要做出危险的行为(dangerous acts)来展示自己。
- 小心平台安全(platform security)。不要试图绕过TikTok设置的安全、限制和策略。
常见问题 (FAQ)(Frequently Asked Questions (FAQs))
Q1。TikTok 支持团队需要多长时间才能做出回应?(Q1. How long will the TikTok support team take to respond?)
答。(Ans.)TikTok 支持团队只需要几个小时,(only a few hours, )但如果有大量反馈,时间可能会延长。
Q2。使用 TikTok 的年龄限制是多少?(Q2. What is the age limit to use TikTok?)
答。(Ans.)您必须年满13(13 years)岁才能拥有TikTok 帐户(TikTok account)。但该应用程序没有任何验证工具(verification tool)来确认年龄。
Q3。TikTok 在 iOS 上可用吗?(Q3. Is TikTok available on iOS?)
答。(Ans.) 是的,您可以在(Yes)iOS 设备(iOS devices)上下载 TikTok 。该应用程序有40 种语言版本(40 languages)。
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我们希望您已经学会了如何联系 TikTok 支持(how to contact TikTok support)。让我们知道你接下来想学什么。请(Feel)随时通过下面的评论部分与我们联系,提出您的疑问和建议。
How to Contact TikTok Support
Most of you know TikTok. It is a video-centered social media platform that has gaіned immense popularity. They enаble users to watch, create short videos on any topic within 15 seconds, and share them with others via mobile phone. Sometimes, you have to contact TikTok fоr support ѕince yoυ might face issues. If you arе looking for how to contact TikTоk and what is TіkTok Customer Support Phone Number or email address, then this guide will help you.
How to Contact TikTok Support
The unknown fact to many is that the idea of TikTok originated from the app Musical.ly. Now, does this app seem familiar to you? When you think about it, you can figure out that it was present before TikTok. In fact, you can say that Musicaly.ly is the predecessor of TikTok. The accounts of Musicaly.ly migrated automatically to TikTok when the Chinese-tech company ByteDance acquired it. Though it originated from Musicaly.ly, the app TikTok is well-known for unique features like editing recorded videos with filters, effects, and background music and directly uploading them, collaborating to make duet videos even in different locations. Issues are inevitable with its wide range of contents, features, and options.
Why do you need to contact TikTok?
Before we jump to how to contact TikTok, let’s check why do you actually have to do it:
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Account Restriction: You need to contact TikTok if you’re account has been restricted.
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Shadow-ban: If in case, your account has been banned, you need to know how to contact TikTok to solve the issue.
What is the TikTok Support Phone Number?
When you search online for a TikTok support phone number, you would be surprised that you cannot find one. Unfortunately, the TikTok app does not have a phone number to call and get help. Alternatively, you can contact them via TikTok customer support e-mail or other social media platforms. The TikTok customer support e-mail is [email protected]. But remember that there are multiple e-mail addresses available for distinct types of info you need or different locations you live, which are given in the article further elaborately.
Also, there are other ways to contact TikTok than from TikTok customer support email. Check it out and learn how to contact TikTok based on your need.
Method 1: Via Facebook
You can visit the official TikTok account on the Facebook platform to find information. On the page, you could see posts, videos, information on ads, photos, and so on that could possibly provide you with relevant solutions. Please note that you cannot send a message directly through Facebook, but commenting on their post could get you a response.
Method 2: Via Twitter
To contact TikTok via the Twitter platform, you need to brief the issue through a message and send it directly to the @TikTokSupport Twitter handle. They reply to the messages as they are available seven days a week from 8 AM to 5 PM PST.
Also Read: How to Remove Filter from a TikTok video
Method 3: Via TikTok Feedback Form
You can contact the TikTok official team using its feedback form when you are facing problems like your account ban, feature request, creator fund, reporting abuse, and so forth. You could find various predetermined reasons on the feedback form page and choose one as per your problem. Here is how to contact TikTok support by following the steps given below.
1A. Open the Tiktok feedback form on a web browser on your desktop/laptop.
1B. Open the said link on the phone browser as shown.
2. Fill in the details required on the form. Here, your e-mail address is mandatory.
3. Provide your TikTok username, even though it is optional.
4. Select a relevant option on the Topic field and type the issue you have under the How can we help? section box.
5. If you have any screenshots to give TikTok, click the Upload link and share it.
Note: You can attach up to 10 documents. This is optional.
6. Confirm the declaration and click Submit to submit the form successfully. Once submitted, TikTok will get back to you through the e-mail address you gave.
Method 4: Send E-Mail to TikTok Support
For any social media platform, you can find contact support via e-mail. In the same way, you can contact TikTok support through e-mail on their official page. There are four kinds of e-mail available in TikTok. Check out TikTok customer support email addresses and their purposes given below. Then, choose one as per your requirement.
Option I: Business Inquiries
If you are an influencer or starting to be one and looking to find out about TikTok’s cash-out process, mail them via the business e-mail address mentioned below. These e-mail addresses are location specific. Therefore, choose one for your region or country. Also, you can write the e-mail in your native language with a clear explanation, and you will get a response from the same language. If you have received a reply in English, you can switch to the same for further conversations. Following are some TikTok customer support email addresses.
Option II: Advertisement Inquiries
If you are looking to advertise your business or brand and want to enquire regarding it, send your queries through the e-mail address [email protected]. The TikTok support team will provide all the advertisement-related details you need to market your band.
If your ad is causing an issue or campaign related to the advertisement is not performing, feel free to send an e-mail to [email protected] with a detailed explanation of your problem.
Option III: Press Inquiries
To get real and accurate information about the app TikTok, its features, and the latest updates, don’t hesitate to contact TikTok Team using the e-mail [email protected].
Option IV: General Inquiries
TikTok gladly accepts any feedback or suggestions you want to give. This is TikTok customer support email address [email protected] where you can send your ideas, recommendations, feedback, and general questions.
Also Read: How to get Chinese TikTok on iOS and Android
Method 5: Via TikTok Report a Problem Page
If you are struggling with some features on the app, you can report it via the TikTok app itself. Here is how to contact TikTok support from the app. To do it, follow the steps given below.
1. Open TikTok and sign in to your account.
2. Now, tap on Me to go to your TikTok profile.
3. Tap on the three dots to go to the settings and privacy page
4. Tap on the Support in the header, then select Report a problem.
5. You will land on the Feedback and help page.
6. At the end of the page, tap on No if your problem is unresolved.
7. Tap the Still have problem option.
8. Describe your problem on Report a problem page
9. Tap on Report to submit your report to TikTok.
Once contacted by the support team, they usually respond within a few hours. If they did not reply, it could be due to the increased traffic of e-mails they need to answer. You have to wait for some more time. But if it’s been too long, you can send a follow-up mail and check it.
Pro Tip: TikTok User Guidelines
Always ensure your TikTok account has not done anything against the TikTok guidelines. And then, this guide will help how to contact TikTok support team. Things not to do in TikTok are listed below.
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Do not post any slogans or symbols associated with terrorism or any other hate group as they are considered dangerous content in TikTok. Though, TikTok makes an exception for educational content.
- Avoid posting illegal content related to drugs, doing harm and dangerous pranks, promoting hate, and performing any illegal activities.
- Never post content that hurts others, similar to hate speech, bullying, and harassment, and most likely, TikTok will ban your account.
- Beware of posting violent self-harm, suicide, animal abuse, and homicide content.
- Do not post anything regarded with nudity as there are minors present in TikTok, which could be considered child abuse and exploitation.
- Don’t sell any guns and ammunition via the app, as TikTok restricts weapon sales.
- Never perform dangerous acts to showcase yourself.
- Be careful regarding platform security. Do not try to bypass the security, limitations, and policies set by TikTok.
Frequently Asked Questions (FAQs)
Q1. How long will the TikTok support team take to respond?
Ans. The TikTok support team will take only a few hours, but the time may extend if there is a lot of feedback.
Q2. What is the age limit to use TikTok?
Ans. You have to be at least 13 years old to have a TikTok account. But the app does not have any verification tool to confirm the age.
Q3. Is TikTok available on iOS?
Ans. Yes, you can download TikTok on iOS devices. The app is available in 40 languages.
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We hope that you have learned how to contact TikTok support. Let us know what you want to learn next. Feel free to reach out to us with your queries and suggestions via the comments section below.