在一个消费者权利如此重要的世界里，互联网公司可以不断提供“最高”的速度或无法提供您支付的速度，这似乎很奇怪。在本文中，我们将看看您可以采取哪些步骤来确保您获得的速度是您应该获得的速度。
有很多方法可以解决这个问题，并且都应该按顺序进行。最后，您应该对如何解决任何潜在问题有一个很好的了解。
查找您当前的速度和广告速度
首先，您需要确保您实际上没有获得您认为的速度。您可能有一封电子邮件、信件或合同，其中说明了您的最低速度、估计速度或“最高”速度。无论它们是什么，找到它很重要，这样您才能完全了解您实际应该获得的速度。
如果您不确定，快速致电您的互联网服务提供商(internet service provider)通常可以为您带来您正在寻找的信息。一旦(Once)你知道了，请确保你不会被这些数字弄糊涂。
互联网(Internet)提供商通常会以 mbps 而非MB/s来宣传他们的速度。mbps 代表兆比特，MB/s代表兆字节。看起来很混乱？好吧，可以这样想——mbps 通常是小写的，而且是较小的数字。MB是更大的数字。
MB 是 mbps 的八倍。这意味着，如果您正在运行速度测试(speed test)并且您的速度比您认为的要慢八倍，请仔细检查您是否混淆了。阅读我们的深入文章以正确了解数据传输速度。
说到速度测试(speed test)，现在您已经掌握了宣传的速度，是时候进行速度测试(speed test)了，但这是一个公平的测试。为此，您需要使用以太网电缆(ethernet cable)并直接连接到笔记本电脑或计算机。
连接后，访问speedtest.net 并运行测试(run a test)。使用以太网电缆(ethernet cable)很重要，因为由于墙壁、家具或其他降低信号质量的问题，无线速度永远不会那么高。以太网电缆(ethernet cable)与您的实际速度一样接近。
此外，请务必阅读我们关于可能导致您的速度测试结果不准确的几个因素(several factors that could cause your speed test results to be inaccurate)的文章。一旦你知道结果很好，请继续阅读。
如果你得到你宣传的速度，问题就解决了！是时候考虑更好的无线连接(wireless connectivity)了，或者考虑将您的 PC 连接到以太网电缆。也有许多选项可以帮助您在家中增强无线信号。
您可以使用无线中继器(wireless repeater)来扩展信号或使用电力线适配器(powerline adapter)通过贯穿您家的电缆传输 WiFi 信号。(WiFi signal)最终，即使使用额外的硬件，您的速度总是会比使用以太网电缆时获得的速度要慢一些。(ethernet cable)
如果您没有达到宣传的速度，可以使用一些方法来尝试让事情变得更好。首先要做的是考虑您的路由器，特别是如果它很旧或位于变热的区域。例如，靠近散热器。在这种情况下，您应该将路由器移到更好的位置，或者购买可能具有更高效设计的更新路由器。
接下来，您应该参考路由器手册或联系您的ISP询问他们您的路由器是否已正确插入插座。有时，不同的插座可能需要您使用不同的微过滤器。例如，互联网和电话线(telephone line)的插座可能需要您以某种方式进行设置。
通常，最好将微过滤器连接到主插座(master socket)，然后将路由器连接到微过滤器。不应有任何额外的适配器或电缆延长线，因为这会影响网络速度。
最后，确保您
使用尽可能少的连接设备来测试网络速度。(network speed)为此，请访问您的路由器的基于 Web 的设置页面(setup page)。通常，它将是 192.168.1.1。或 191.168.xx。您通常可以在路由器背面找到登录详细信息。
登录后，查找家庭网络(home network)、我的网络设备或类似的东西。这应该会返回连接到您的网络的设备列表。您需要手动断开这些与网络的连接。
断开连接后，再次尝试速度测试(speed test)。由于您的网络没有任何可能在后台下载或上传的设备，您可能会发现速度更快。
你无法解释的问题
如果您仍然没有获得应有的速度，您可以联系您的ISP。但是，您应该首先考虑一些您可能无法控制的问题。例如，您与ISP的距离。这会影响您的速度，并可能意味着您的速度比您所在城镇或城市(town or city)中的其他人稍慢。
网络拥塞(Network congestion)也可能是一件大事。由于更多用户同时连接，您可能会注意到高峰时段的速度较慢。您的互联网服务提供商(service provider)也可能有限制某些网络行为(network behaviour)的规则，例如在对等网络上上传文件。您需要联系您的ISP以获取更多信息。
联系您的 ISP
有时，在确保一切正常后，您仍然无法达到您支付的速度。此时，是时候联系您的ISP了。
虽然他们没有义务提高您的速度，但如果他们发现有问题，他们通常会尽其所能提供帮助。国家和提供商之间的规则可能不同，但通常ISP可以检查您所在地区是否存在任何故障。
通过首先测试本指南中的所有其他内容，您将掌握客户服务代表(customer service rep)可能提出的所有问题。您已经测试了有线网络速度，确保没有占用带宽，并正确配置了一切。
你可能不得不在打电话时跳过很多圈，但最终他们会检查是否有任何东西真正需要修复。它可能完全超出您的控制，在这种情况下，与您取得联系可能是您唯一可以让一切恢复正常的方法。有时，这可能是您家中的故障，在这种情况下，您很可能会被收取任何维修费用，即使您一开始并没有造成故障。
如果故障不在您的家中，供应商可能会免费修复它。不幸的是，您可能仍然没有希望。最终的解决方案可能是搬到新的供应商，或者甚至考虑搬家。
概括
这使本指南得出结论。我希望本指南对您有所帮助。对我所包含的建议有任何疑问吗？在下面发表评论，我会尽快回复您以帮助您。
How to Make Sure You Get the Network Speeds You Pay For
In a world where consumer rights are so
important, it ѕeems strange that internet companies сan conѕtantly offer ‘up
to’ speeds or fail to deliver on the speeds yoυ pay for. In this article, we
take a look at the steps you can takе to ensure the ѕpeeds you get are the
speeds you shoυld be getting.
There are a number of ways that we can tackle
this issue, and they should all be followed in order. By the end, you should
have a good idea about how to fix any potential problems.
Finding Your Current Speeds and Advertised Speeds
Firstly, you need to make sure you aren’t
actually being offered the speeds you think you are. You may have an email,
letter, or contract that states your minimum speeds, estimated speeds, or ‘up
to’ speeds. Whatever they may be, it’s important to find it so that you fully
understand what speeds you should actually be getting.
If you are unsure, a quick call to your internet service provider can often bring you the information you are looking for. Once you know, make sure you’re not getting confused by the numbers.
Internet providers will often advertise their speeds in mbps, not MB/s. mbps is for megabits, and MB/s is for megabytes. Seem confusing? Well, think of it like this – mbps is often in lowercase, and it’s the smaller number. MB is the bigger number.
MB is eight times bigger than mbps. This means if you are running a speed test and you’re getting eight times slower speed than you think you should be, double check you’re not getting mixed up. Read our in-depth article to understand data transfer speeds properly.
Speaking of speed tests, now that you have
your advertised speed to hand, it’s time to run a speed test, but a fair one.
For this, you need to use an ethernet cable and connect directly to a laptop or
computer.
Once connected, visit speedtest.net and run a test. It’s important you use an ethernet cable because wireless speeds are never going to be as high due to walls, furniture, or other issues degrading the quality of the signal. An ethernet cable is as close as you’ll get to your real speeds.
Also, be sure to read our article on several factors that could cause your speed test results to be inaccurate. Once you know the results are good, keep reading.
If you get the speed you are advertised, problem solved! It’s time to look at better wireless connectivity, or consider connecting up your PCs to ethernet cables. There are many options for helping to boost your wireless signal at home, too.
You could use a wireless repeater to extend the signal or use a powerline adapter to run your WiFi signal through the cables running through your home. Ultimately, you’ll always get somewhat slower speeds than what you’d get when using an ethernet cable, even with extra hardware.
If you don’t get the speeds you have been
advertised, there are some methods you can use to try to get things in better
shape. The first thing to do is to consider your router, especially if it’s old
or sits by an area that gets hot. For example, near a radiator. In this case,
you should move your router to a better position, or purchase a newer router
that may have a more efficient design.
Next, you should refer to the router manual or contact your ISP to ask them if you’ve got your router plugged into the socket correctly. Sometimes, different sockets may require you to use a different microfilter. For example, a socket for both the internet and a telephone line may require you to set it up in a certain way.
Typically, it’s best to connect a microfilter to your master socket, then your router to the microfilter. There shouldn’t be any extra adapters or cable extensions as this can impact the network speeds.
Finally, make sure that you are testing the
network speed with as few devices connected as possible. To do this, visit your
web-based setup page for your router. Typically, it will be 192.168.1.1. Or
191.168.xx. You can often find the login details on the back of your router.
Once logged in, look for home network, my network devices, or something similar. This should return a list of devices connected to your network. You’ll need to manually disconnect these from your network.
Once disconnected, try a speed test again. You may find it’s faster now that your network is free from any devices that may be downloading or uploading in the background.
Problems You Can’t Account For
If you’re still not getting the speeds you
should be getting, you can contact your ISP. However, you should first consider
some problems that may be out of your control. For example, your distance from
your ISP. This can impact your speed and may mean your speeds are slightly
slower than others in your town or city.
Network congestion can be a big thing as well.
You may notice slower speeds during peak hours due to more users connecting at
once. Your internet service provider may also have rules about throttling
certain network behaviour, such as uploading files on a peer to peer network.
You’ll need to contact your ISP for more information on this.
Contacting Your ISP
Sometimes, after making sure everything is as it should be, you still aren’t getting anywhere near the speeds you are paying for. At this point, it’s time to contact your ISP.
Whilst they aren’t obliged to improve your speeds, they’ll often do what they can to help if they notice there’s a problem. The rules may be different between countries and provider, but generally an ISP can check to see if there are any faults in your area.
By testing everything else in this guide
first, you’ll be armed with all of the questions a customer service rep may
throw your way. You’ll already have tested wired network speeds, ensured
nothing is eating up the bandwidth, and configured everything correctly.
You may have to jump through a lot of hoops
whilst on the phone, but eventually they’ll check to see if anything genuinely
needs fixing. It may be entirely out of your control and in this case, getting
in touch may be the only thing you can do to get everything working again.
Sometimes, it may be a fault in your home and in this case, you will most
likely be charged for any repairs, even if you didn’t cause the fault in the
first place.
If the fault is outside of your home, the
provider may fix it free of charge. Unfortunately, you may still have no hope.
The final solution may be to move to a new provider, or perhaps even consider
moving location.
Summary
That brings this guide to a conclusion. I hope
that this guide has been useful. Have any questions about the suggestions I’ve
included? Leave a comment below and I’ll get back to you as soon as I can to
help you.
