您是否在Adobe Acrobat Reader DC(Adobe Acrobat Reader DC)或Pro DC中看到空白的“另存为”屏幕?我们将解释为什么会发生这种情况,以及如何解决 PC 和Mac上的问题。
当应用程序无法连接到 Adobe 的云存储服务(即Adobe Document Cloud )时, (Adobe Document Cloud)Adobe Acrobat Reader中会出现一个空白的“另存为”屏幕。Adobe Acrobat Pro中可能会出现同样的问题。
通过以下解决方案,您应该能够在您的 PC 或Mac上修复(Mac)Adobe Acrobat中的空白“另存为”屏幕。
禁用 Adobe Acrobat 的在线(Online)存储选项
在Adobe Acrobat(Adobe Acrobat)中修复空白“另存为”屏幕的最简单方法是配置应用程序以停止加载Adobe云服务。要做到这一点:
- 打开Adobe Acrobat并在菜单栏上
选择Edit > Preferences( Windows ) 或Adobe Acrobat > Preferences( Mac )。
- (Select General)在“首选项”(Preferences)对话框
的左侧窗格中选择“常规”。
- 取消选中保存文件时显示(Show)在线存储旁边的框。此外,如果您在打开文件时遇到问题
,请禁用保存文件时显示在线存储复选框。(Show)
- 选择确定以保存您的更改。
- Select File > Save As。如果再次出现“另存为”窗口的空白屏幕问题,请退出并重新启动Adobe Acrobat。如果您有任何未保存的编辑,请在执行此操作之前选择File > Save以将它们保存到原始PDF文档。
如果您不使用 Adobe 的云存储服务,停止加载它不会影响您的工作流程。但是,如果您这样做了,请尝试在几分钟后重新启用“保存文件时显示在线存储”选项。(Show)如果您再次遇到问题,请继续进行其余的修复。
强制退出并重新启动 Adobe Acrobat(Relaunch Adobe Acrobat)
在大多数情况下,强制退出和重新启动Adobe Acrobat可以修复应用程序中出现的意外问题。您可以使用 Windows 任务管理器(using the Windows Task Manager)或macOS 活动监视器(macOS Activity Monitor)来执行此操作。
视窗
- 右键单击(Right-click)开始(Start)按钮并选择任务管理器(Task Manager)。
- 选择(Select)更多详细信息以展开默认的任务管理器(Task Manager)视图。
- (Locate Adobe Acrobat DC)在“进程(Processes)”选项卡下找到 Adobe Acrobat DC。
- 选择结束任务。
- 对其他与 Adobe 相关的后台进程重复此操作,例如Adobe Acrobat Update Service(Adobe Acrobat Update Service)、Adobe AcroCEF、Adobe Collaboration Synchronizer等。
- 退出任务管理器。
苹果电脑
- 打开Launchpad并选择 Other > Activity Monitor。
- Select Acrobat Reader/Pro在CPU(CPU)选项卡下选择 Acrobat Reader/Pro。
- 选择停止 > 强制退出。
- 对任何其他与 Adobe 相关的进程重复此操作,例如AdobeCRDaemon。
- 退出活动监视器。
强制退出Adobe Acrobat后,重新启动程序,打开PDF文件,并测试空白保存弹出问题是否消失。
检查 Adobe 系统状态
如果Adobe Reader DC(Adobe Reader DC)或Pro DC中的空白“另存为”屏幕问题仍然存在,最好确认Adobe服务器没有问题。
在您的 PC 或Mac(Mac)上使用Microsoft Edge、Google Chrome或其他网络浏览器访问Adobe.com 的系统状态页面(Adobe.com’s System Status page)。如果Document Cloud或其他服务器类别出现故障,请等待Adob(Adobe) e 解决问题。
退出并返回 Adobe Acrobat
以下修复涉及注销并重新登录Adobe Acrobat。这可以帮助应用程序重新建立与 Adobe 云存储服务的正确连接。
- 在您的 PC 或Mac上打开Adobe Acrobat。
- 在窗口的右上角选择您的个人资料肖像。
- 选择退出。
- 退出并重新打开 Adobe Acrobat。
- (Sign)使用您的Adobe帐户凭据
重新登录。
重新启动您的 PC 或 Mac
重新启动 PC 或Mac是(Mac)Adobe Acrobat持续存在的云存储问题的另一种解决方案。如果您还没有这样做,请执行此操作并检查问题是否再次出现。
注意:在重新启动Mac时,取消选择重新登录时重新打开(Reopen)窗口选项以阻止 macOS 保存和重新启动出现故障的Adobe Acrobat应用程序状态。
将Adobe Acrobat 更新(Update Adobe Acrobat)到最新(Latest)版本
Adobe经常发布更新以解决Adobe Acrobat Reader和Pro DC中的长期问题。要检查并安装挂起的更新,请打开帮助(Help)菜单并选择检查(Check)更新。如果有待处理的更新,请选择“是”进行安装。
将 Adobe Acrobat 添加(Add Adobe Acrobat)为防火墙例外(Firewall Exception)
接下来,确保Adobe Acrobat未被禁止在线连接。这是您必须执行的操作,以允许应用程序使用Windows 和 macOS 上的内置防火墙(built-in firewalls on Windows and macOS)不受限制地访问 Internet 。
注意:如果您使用第三方安全解决方案,请参阅其在线常见问题解答(FAQ)或文档以获取与防火墙相关的说明。
视窗
- 打开开始(Start)菜单并在程序列表中
选择Windows 安全。(Windows Security)
- 选择防火墙(Select Firewall)和网络保护> Allow应用程序通过防火墙。
- 选择更改(Change)设置> Allow其他应用。
- 选择浏览。
- 访问以下目录并选择Acrobat.exe:
C > Program Files > Adobe > Acrobat DC > Acrobat
- 选择添加。
- 在程序列表中找到 Adobe Check DC并选中(Locate Adobe Check DC)Private和Public旁边的框。
- 选择确定。
苹果电脑
- 打开Apple菜单并选择系统设置(System Settings)。
- 选择网络 > 防火墙。
- 选择选项。
- 选择添加图标。
- Pick Adobe Acrobat Reader/Pro DC从Applications文件夹中选择 Adobe Acrobat Reader/Pro DC并选择Open。
- Adobe Acrobat Reader/Pro DC旁边的下拉菜单,然后选择允许(Allow)传入连接。
- 选择确定。
卸载并重新安装 Adobe Acrobat(Reinstall Adobe Acrobat)
以下修复涉及在您的Mac上卸载和重新安装(Mac)Adobe Acrobat。这应该可以消除因程序安装损坏而导致
的Adobe Document Cloud连接问题。
视窗
- 右键单击(Right-click)开始(Start)按钮并选择应用程序(Apps)和功能(Features)。
- 选择 Adobe Acrobat(Select Adobe Acrobat)并选择卸载(Uninstall)。
- 选择卸载进行确认。
苹果电脑
- 打开Finder窗口并选择侧边栏上的应用程序。
- 按住 Control 键单击或右键单击Adobe Acrobat Reader/Pro DC并选择Move to Trash。
- 输入 Mac 的用户帐户密码以验证操作。
如果错误仍然存在,请使用Revo Uninstaller (Windows) 或AppCleaner ( Mac ) 等应用程序删除工具删除Adobe Acrobat,然后再重新安装。
联系 Adobe 支持
停止Adobe Acrobat Reader或Pro加载Adobe云服务通常会修复“另存为”空白窗口问题。但是,如果这不是一个理想的解决方案并且上述修复都没有帮助,那么是时候联系 Adobe 支持(contact Adobe Support)了。他们应该能够根据您的 PC 或Mac设置提供额外的故障排除建议。同时尝试使用其他 PDF 阅读器和编辑器,例如 Foxit(alternative PDF reader and editor like Foxit)。
How to Fix a Blank “Save As” Screen in Adobe Acrobat Reader
Do you see a blank “Save As” screen in Adobe Acrobat Reader DC or Pro DC? We’ll explain why that happens and how you can fix the problem on both the PC and Mac.
A blank “Save As” screen in Adobe Acrobat Reader shows up when the application has trouble connecting to Adobe’s cloud storage service—a.k.a. the Adobe Document Cloud. The same issue can occur in Adobe Acrobat Pro.
Work through the solutions below, and you should be able to fix the blank “Save As” screen in Adobe Acrobat on your PC or Mac.
Disable Adobe Acrobat’s Online Storage Options
The easiest way to fix the blank “Save As” screen in Adobe Acrobat involves configuring the application to stop loading Adobe cloud services. To do that:
- Open Adobe Acrobat and select Edit > Preferences (Windows) or Adobe Acrobat > Preferences (Mac) on the menu bar.
- Select General on the left pane of the Preferences dialog box.
- Uncheck the box next to Show online storage when saving files. Also, disable the Show online storage when saving files checkbox if you run into the problem while opening files.
- Select OK to save your changes.
- Select File > Save As. If the blank screen issue with the “Save As” window appears again, quit and relaunch Adobe Acrobat. If you have any unsaved edits, select File > Save to save them to the original PDF document before you do that.
If you don’t use Adobe’s cloud storage service, stopping it from loading should not interfere with your workflow. However, if you do, try re-enabling the Show online storage when saving files option after a few minutes. Move on with the rest of the fixes if you run into the problem again.
Force-Quit and Relaunch Adobe Acrobat
In most cases, force-quitting and relaunching Adobe Acrobat fixes unexpected problems that crop up in the application. You can do that using the Windows Task Manager or the macOS Activity Monitor.
Windows
- Right-click the Start button and select Task Manager.
- Select More details to expand the default Task Manager view.
- Locate Adobe Acrobat DC under the Processes tab.
- Select End Task.
- Repeat for other Adobe-related background processes—e.g., Adobe Acrobat Update Service, Adobe AcroCEF, Adobe Collaboration Synchronizer, etc.
- Exit the Task Manager.
Mac
- Open Launchpad and select Other > Activity Monitor.
- Select Acrobat Reader/Pro under the CPU tab.
- Select Stop > Force Quit.
- Repeat for any other Adobe-related processes—e.g., AdobeCRDaemon.
- Exit the Activity Monitor.
After force-quitting Adobe Acrobat, relaunch the program, open a PDF file, and test if the blank save pop-up issue is gone.
Check the Adobe System Status
If the blank “Save As” screen issue in Adobe Reader DC or Pro DC persists, it’s a good idea to confirm that there’s nothing wrong with the Adobe servers.
Head to Adobe.com’s System Status page using Microsoft Edge, Google Chrome, or another web browser on your PC or Mac. If Document Cloud or the other server categories appear down, wait until Adobe resolves the issue.
Sign Out & Back Into Adobe Acrobat
The following fix involves signing out and back into Adobe Acrobat. That could help the application re-establish a proper connection to Adobe’s cloud storage services.
- Open Adobe Acrobat on your PC or Mac.
- Select your profile portrait on the top-right of the window.
- Select Sign out.
- Quit and re-open Adobe Acrobat.
- Sign back in with your Adobe account credentials.
Restart Your PC or Mac
Restarting your PC or Mac is another solution to persistent cloud storage issues with Adobe Acrobat. Do that if you haven’t already and check if the problem recurs.
Note: While restarting a Mac, deselect the Reopen windows when logging back in option to stop macOS from saving and relaunching a malfunctioning Adobe Acrobat application state.
Update Adobe Acrobat to Its Latest Version
Adobe frequently releases updates that resolve persistent issues in Adobe Acrobat Reader and Pro DC. To check for and install pending updates, open the Help menu and select Check for updates. If there’s a pending update, select Yes to install it.
Add Adobe Acrobat As Firewall Exception
Next, ensure that Adobe Acrobat is not barred from connecting online. Here’s what you must do to allow the application unrestricted internet access with the built-in firewalls on Windows and macOS.
Note: If you use a third-party security solution, refer to its online FAQ or documentation for firewall-related instructions.
Windows
- Open the Start menu and select Windows Security on your programs list.
- Select Firewall & network protection > Allow an app through firewall.
- Select Change settings > Allow another app.
- Select Browse.
- Visit the following directory and select Acrobat.exe:
C > Program Files > Adobe > Acrobat DC > Acrobat
- Select Add.
- Locate Adobe Check DC among the programs list and check the boxes next to Private and Public.
- Select OK.
Mac
- Open the Apple menu and select System Settings.
- Select Network > Firewall.
- Select Options.
- Select the Add icon.
- Pick Adobe Acrobat Reader/Pro DC from the Applications folder and select Open.
- Open the pull-down menu next to Adobe Acrobat Reader/Pro DC and select Allow incoming connections.
- Select OK.
Uninstall and Reinstall Adobe Acrobat
The following fix involves uninstalling and reinstalling Adobe Acrobat on your Mac. That should eliminate connectivity issues with Adobe Document Cloud that stem from a corrupt program installation.
Windows
- Right-click the Start button and select Apps and Features.
- Select Adobe Acrobat and choose Uninstall.
- Select Uninstall to confirm.
Mac
- Open a Finder window and select Applications on the sidebar.
- Control-click or right-click Adobe Acrobat Reader/Pro DC and select Move to Trash.
- Enter your Mac’s user account password to authenticate the action.
If the error persists, use an app removal tool like Revo Uninstaller (Windows) or AppCleaner (Mac) to delete Adobe Acrobat before reinstalling it.
Contact Adobe Support
Stopping Adobe Acrobat Reader or Pro from loading Adobe cloud services usually fixes the “Save As” blank window issue. However, if that’s not an ideal solution and none of the fixes above help, it’s time to contact Adobe Support. They should be able to provide additional troubleshooting suggestions based on your PC or Mac setup. Try out an alternative PDF reader and editor like Foxit in the meantime.