我已经在几台家用 PC 上加载了Windows 8/10，并且偶尔会遇到一些问题。最近，我尝试打开Windows 应用商店^{(Windows Store)}并收到以下错误消息：

We weren't able to connect to the Store. This might have happened because of a server problem or the network connection timed out. Please wait a few minutes and try again.

这是消息在Windows 10^{(Windows 10)}中的样子：

在摆弄了一些设置后，我能够让商店^(Store)再次工作。在本文中，我将向您展示我尝试过的各种解决方案，并希望其中一种对您有用。

方法 1 – 检查日期和时间

您需要做的第一件事是确保正确设置 Windows 8/10 PC 上的日期和时间。如果您的系统时间不准确，您将无法连接到商店。您可以通过单击开始^(Start)并输入日期和时间来确定时间^{(Date and Time)}。

在Windows 10中，您将进入新的设置^(Settings)应用程序，您可以在其中手动调整时间或将其设置为自动。

在Windows 8中，它会将您带到控制面板^{(Control Panel)}对话框。您可以在此处单击更改日期和时间^{(Change date and time)}以将系统设置为正确的时间。此外，请确保您也设置为正确的时区^{(Time Zone)}。

或者您可以单击Internet 时间^{(Internet Time)}，单击更改设置^{(Change settings)}，然后单击立即更新^{(Update now)}。这将自动将您的计算机与 time.windows.com 同步。

现在尝试打开Windows 应用商店^{(Windows Store)}应用程序，看看您是否能够连接。希望^(Hopefully)如此！

方法 2 – 代理服务器

您要检查的另一件事是您的系统是否正在通过某些代理服务器。如果是，您可以尝试禁用代理服务器，看看是否可以连接到商店。您可以通过单击 IE 右上角的齿轮图标，然后单击Internet Options来执行此操作。

您也可以单击开始^(Start)并输入Internet 选项^{( Internet Options)}。然后单击连接^{(Connections)}选项卡并单击LAN 设置^{(LAN Settings )}按钮。

继续并取消选中为您的 LAN 使用代理服务器^{(Use a proxy server for your LAN)}框。

现在尝试连接到Windows 应用商店^{(Windows Store)}，看看它是否有效。如果没有，请继续阅读。

方法 3 ^{(Method 3)} – Log Off/Use Local Account

您可以尝试的下一件事是注销您的帐户，然后重新登录，特别是如果您使用的是Microsoft帐户。此外，请访问 https://login.live.com/ 并确保您可以使用Microsoft凭据登录。如果您因密码被盗等任何原因被锁定，则您必须恢复对Microsoft帐户的访问权限，然后再次登录Windows 10。

您可以尝试的另一件事是从Microsoft帐户切换到本地帐户，然后尝试打开Windows Store。您可以通过打开设置^(Settings)应用程序，单击帐户^(Accounts)，然后单击您的信息^{(Your Info)}来执行此操作。

方法 4 ^{(Method 4)} – 对 Windows 应用商店应用程序进行故障排除^{(– Troubleshoot Windows Store Apps)}

Windows 8/10中的内置疑难解答。单击^(Click)开始，输入疑难解答，^(Start)然后^{(troubleshoot)}按Enter。一直滚动^(Scroll)到底部并选择Windows Store Apps。

它可能行不通，但值得一试。

方法 5 – 重置您的电脑

您可以做的最后一件事是重置您的 PC。这并不理想，因为它会从Windows 应用商店重置您的所有应用程序并删除您从^{(Windows Store)}CD/DVD或Internet安装的任何第三方程序。但是，如果没有其他方法起作用，那么这可能是您唯一的选择。

您可以再次转到“设置”^(Settings)应用，单击“更新和安全^{(Update & Security)}”，单击“恢复^(Recovery)” ，然后单击“重置此 PC^{(Reset this PC)} ”下的“开始^{( Get Started)}” 。在Windows 8中，该选项称为刷新您的 PC^{(Refresh Your PC)}。您可以使用搜索功能进行搜索。

希望其中一种^{(Hopefully one)}方法可以解决您的 Windows 8/10 机器上无法连接到Windows Store的问题。^{(Windows Store)}如果没有，请在此处发表评论，我会尽力提供帮助。享受！

Fix Windows 8/10 “We weren’t able to connect to the Store” Error

I have loaded Windows 8/10 on a couple of home PCs and I’ve been running into occasional isѕues here аnd there. Recently, I tried to open the Wіndows Storе and I got the following error message:

We weren't able to connect to the Store. This might have happened because of a server problem or the network connection timed out. Please wait a few minutes and try again.

Here is what the message looks like in Windows 10:

After fiddling with a few settings, I was able to get the Store working again. In this article, I’ll show you the various solutions I tried and hopefully one of them works for you.

Method 1 – Check Date & Time

The first thing you need to do is make sure the date and time on your Windows 8/10 PC is set correctly. You will not be able to connect to the store if your system time is not accurate. You can fix the time by clicking on Start and typing in Date and Time.

In Windows 10, you’ll be brought to the new Settings app where you can adjust the time manually or set it to automatic.

In Windows 8, it brings you to the Control Panel dialog. Here you can click Change date and time to set the system to the correct time. Also, make sure you’re set to the correct Time Zone also.

Or you can click on Internet Time, click on Change settings and then click on Update now. This will automatically sync your computer with time.windows.com.

Now try to open the Windows Store app and see if you are able to connect. Hopefully so!

Method 2 – Proxy Server

The other thing you want to check is if your system is going through some proxy server. If it is, you can try to disable the proxy server and see if that lets you connect to the store. You can do this by clicking on the gear icon at the top right in IE, then clicking on Internet Options.

You can also click on Start and type in Internet Options. Then click on the Connections tab and click on the LAN Settings button.

Go ahead and uncheck the Use a proxy server for your LAN box.

Now try to connect to the Windows Store and see if it works. If not, keep reading.

Method 3 – Log Off/Use Local Account

The next thing you can try is logging off your account and then log back in, especially if you are using a Microsoft account. Also, go to https://login.live.com/ and make sure you can login with your Microsoft credentials. If you are locked out for any reason like your password being hacked, etc, then you will have to restore access to your Microsoft account and then login again in Windows 10.

The other thing you can try is to switch from a Microsoft account to a local account and then try to open the Windows Store. You can do this by opening the Settings app, clicking on Accounts and then clicking on Your Info.

Method 4 – Troubleshoot Windows Store Apps

One more thing you can try before the nuclear option below is using the built-in troubleshooter in Windows 8/10. Click on Start, type in troubleshoot and press Enter. Scroll all the way to the bottom and select Windows Store Apps.

It’s probably not going to work, but it’s worth a shot.

Method 5 – Reset Your PC

The last thing you can do is reset your PC. This is not ideal as it will reset all of your apps from the Windows Store and remove any third-party programs you installed from a CD/DVD or the Internet. However, if nothing else is working, then this might be your only option.

You can go to the Settings app again, click on Update & Security, click on Recovery and then click on Get Started under Reset this PC. In Windows 8, the option is called Refresh Your PC. You can just search for it using the search charm.

Hopefully one of these methods fixed the cannot connect to Windows Store problem on your Windows 8/10 machine. If not, post a comment here and I’ll try to help. Enjoy!

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