有时，当您尝试启动Outlook时，它可能会卡在加载配置文件屏幕上。(Outlook)发生这种情况时，无论您做什么，Outlook都不会通过该屏幕。因此，您无法使用该应用访问任何电子邮件。
Outlook 卡(Outlook gets stuck)在加载配置文件屏幕上的原因有多种。您可以修复计算机上的潜在问题以摆脱此Outlook错误。
以管理员权限运行 Outlook(Run Outlook With Administrator Privileges)
虽然Outlook在正常模式下工作得很好，但有时它有助于在管理模式下使用它(use it in administrative mode)来解决许多问题。管理员(Admin)模式允许Outlook运行许多管理员级别的任务，这些任务可以解决您面临的问题。
- 在桌面上找到Outlook快捷方式。
- 右键单击Outlook快捷方式并选择Run as administrator。
- 在屏幕上出现的提示中单击是。(Yes)
以安全模式启动 Outlook(Launch Outlook In Safe Mode)
与 Windows 操作系统一样，Outlook 带有安全模式(Outlook comes with safe mode)，可帮助您解决计算机上的问题。安全模式仅加载运行Outlook所需的文件。这使您有机会禁用任何可疑的Outlook加载项。
- 同时按下Windows + R 键打开运行。
- 在Run(Run)中键入以下命令，然后按Enter。
outlook.exe /safe
- 选择您的个人资料并点击OK。
- 单击顶部的文件菜单。(File)
- 从左侧边栏中选择选项(Options)以访问Outlook设置菜单。
- 从左侧边栏中的可用选项中选择加载项(Add-ins)。
- 从Manage下拉菜单中选择COM Add-ins ，然后单击(COM Add-ins)Go。
- 取消选中(Untick)列表中的所有加载项，然后单击OK。
- 关闭Outlook并重新启动它。
- 逐一启用加载项，这将帮助您找到导致问题的加载项。
使用任务管理器杀死所有办公进程(Kill All Office Processes Using Task Manager)
Microsoft 建议您使用任务管理器关闭所有 Office 进程，(close all Office processes with Task Manager)以修复Outlook卡在加载配置文件问题。确保在关闭这些(Make)Office应用程序之前将它们保存在这些应用程序中。
- 右键单击(Right-click)Windows任务(Windows)栏并选择任务管理器(Task Manager)。
- 当任务管理器打开时，单击进程选项卡。(Processes)
- 找到所有的Office进程，一一右键，选择结束任务(End task)。
- 启动Outlook，它应该可以工作。
在飞行模式下使用 Outlook(Use Outlook In Airplane Mode)
当您启动Outlook时，它会连接到您的电子邮件服务器以获取新电子邮件。如果您的网络连接出现问题，可能会导致Outlook出现连接问题，这可能会导致Outlook卡在加载配置文件屏幕等问题。
您可以尝试在飞行模式下(airplane mode)运行 Outlook来解决此问题。
- 单击(Click)屏幕右下角的通知图标。
- 选择飞行模式(Airplane mode )磁贴以启用该模式。
- 启用飞行(Airplane)模式后，启动Outlook应用(Outlook)程序。
关闭 Outlook 状态选项(Turn Off Outlook Presence Options)
Outlook提供了一些功能来显示您在应用程序中的存在。如果您在计算机上启用了这些功能，Microsoft建议您将其关闭以查看是否可以解决Outlook卡在加载配置文件问题上。
此方法仅在您能够以某种方式在计算机上启动 Outlook 应用程序时才有效。通常，在偶尔出现错误的情况下，这种方法会起作用。
禁用这些状态功能不会影响您在Outlook中的电子邮件体验。
- 在您的计算机上启动Outlook应用程序。
- 单击左上角的文件菜单。(File)
- 左侧边栏中有几个选项。单击显示(Click)选项(Options)的那个。
- 从以下屏幕的左侧栏中选择人员。(People)
- 在右侧窗格中找到标题为在线状态和照片的部分，然后取消选中以下选项。(Online status and photographs )
●在名称旁边显示在线状态(Display online status next to name)
●可用时显示用户照片（需要重新启动 Outlook）(Show user photographs when available (requires restarting Outlook))
然后单击底部的确定以保存更改。(OK)
- 关闭Outlook应用程序，然后重新打开它。
修复损坏的 Outlook 文件(Fix Corrupted Outlook Files)
(Outlook)如果 Outlook 的一个或多个文件损坏，Outlook可能会卡在加载配置文件屏幕上。值得庆幸的是，Outlook附带了一个实用程序，可以让您修复这些损坏的文件。
修复损坏的文件不需要太多手动输入。该实用程序执行修复文件所需的一切，并帮助您毫无问题地打开Outlook 。
- 右键单击桌面上的Outlook快捷方式，然后选择Properties。
- 单击顶部的快捷方式选项卡。(Shortcut)
- 您会找到一个显示Open File Location的按钮。单击(Click)它以打开实际Outlook应用程序所在的文件夹。
- 打开的文件夹中有很多文件。找到名为SCANPST.exe(SCANPST.exe)的可执行文件并双击该文件将其打开。
- 该程序将要求您添加要扫描问题的文件。单击(Click)“浏览(Browse)”按钮以添加您的文件。
- 导航到以下位置之一，找到扩展名为.pst的文件，然后选择它以添加到实用程序中。
路径 1 – C:\Users\<username>\AppData\Local\Microsoft\Outlook
路径 2 – C:\Users\<username>\Roaming\Local\Microsoft\Outlook
- 单击实用程序中的开始(Start)。
- 勾选修复前(before repairing)对扫描的文件进行备份(Make backup of scanned file) 选项，然后单击修复(Repair)。
- 修复文件后启动Outlook 。
创建新的 Outlook 配置文件(Create a New Outlook Profile)
损坏的用户配置文件可能会导致Outlook卡在加载配置文件屏幕上。如果您现有的配置文件有问题，Outlook会为您提供创建和使用新配置文件的选项。(create and use new profiles)
您可以使用以下步骤创建新的配置文件。
- 在您的计算机上启动控制面板。(Control Panel)
- 找到并单击邮件(Mail)选项。
- 单击以下屏幕上的显示配置文件。(Show Profiles)
- 单击添加(Add)按钮以添加新的配置文件。
- 输入新配置文件的名称，然后单击OK。
- 输入(Enter)新配置文件的电子邮件帐户配置。
- 当您返回邮件(Mail)收件箱时，从始终使用此配置文件(Always use this profile)下拉菜单中选择您的新配置文件。然后单击Apply，然后单击OK。
- 打开Outlook应用程序，它应该不再卡在加载配置文件屏幕上。
一旦您可以访问Outlook，值得清除 Outlook 缓存文件(clearing the Outlook cache files)以避免将来由于缓存而出现任何问题。
How To Fix Outlook Stuck On Loading Profile
Sometimes, Outlook cаn get stuck on the loading profile screen when you try to lаunсh it. When this happens, Outlook won’t gеt past that screen no matter what you do. As a result, you can’t access any of your emails with the app.
There are various reasons why Outlook gets stuck on the loading profile screen. You can fix the underlying issues on your computer to get rid of this Outlook error.
Run Outlook With Administrator Privileges
While Outlook works just fine in normal mode, sometimes it helps to use it in administrative mode to fix many issues. Admin mode allows Outlook to run many admin-level tasks which could fix the issue you’re facing.
- Find the Outlook shortcut on your desktop.
- Right-click on the Outlook shortcut and choose Run as administrator.
- Click on Yes in the prompt that appears on your screen.
Launch Outlook In Safe Mode
Like the Windows operating system, Outlook comes with safe mode to help you troubleshoot issues on your computer. Safe mode only loads the essential files to run Outlook. This gives you a chance to disable any suspicious Outlook add-ins.
- Press the Windows + R keys at the same time to open Run.
- Type the following command into Run and press Enter.
outlook.exe /safe
- Choose your profile and click on OK.
- Click on the File menu at the top.
- Select Options from the left sidebar to access the Outlook settings menu.
- Choose Add-ins from the options available in the left sidebar.
- Select COM Add-ins from the Manage dropdown menu and click Go.
- Untick all the add-ins in the list and click OK.
- Close Outlook and relaunch it.
- Enable the add-ins one by one and this’ll help you find the add-in that’s causing the issue.
Kill All Office Processes Using Task Manager
Microsoft recommends that you close all Office processes with Task Manager to fix the Outlook stuck on loading profile issue. Make sure you save your work in these Office apps before you close them.
- Right-click on the Windows taskbar and choose Task Manager.
- Click on the Processes tab when Task Manager opens.
- Find all the Office processes, right-click on them one by one, and select End task.
- Launch Outlook and it should work.
Use Outlook In Airplane Mode
When you launch Outlook, it connects to your email server to fetch new emails. If there’s an issue with your network connection, it can cause connectivity issues with Outlook and this can lead to issues like Outlook getting stuck at the loading profile screen.
You can try running Outlook in airplane mode to fix this issue.
- Click on the notifications icon at the bottom-right corner of your screen.
- Select the Airplane mode tile to enable the mode.
- While Airplane mode is enabled, launch the Outlook app.
Turn Off Outlook Presence Options
Outlook offers a couple of features to show your presence in the app. If you have these features enabled on your machine, Microsoft suggests you turn them off to see if that fixes the Outlook stuck on loading profile issue.
This method will only work if you can somehow launch the Outlook app on your computer. Usually, in the case where the error is occasional, this method will work.
Disabling these presence features won’t affect much of your emailing experience in Outlook.
- Launch the Outlook app on your computer.
- Click on the File menu at the top-left corner.
- There are several options in the left sidebar. Click on the one that says Options.
- Select People from the left sidebar on the following screen.
- Find the section titled as Online status and photographs on the right-hand side pane and untick the following options.
●Display online status next to name
●Show user photographs when available (requires restarting Outlook)
Then click on OK at the bottom to save the changes.
- Close the Outlook app and then re-open it.
Fix Corrupted Outlook Files
Outlook can get stuck on the loading profile screen if one or more of its files are corrupted. Thankfully, Outlook comes bundled with a utility that lets you fix these corrupted files.
There isn’t much manual input required to fix the corrupt files. The utility does everything it needs to fix your files and help you open Outlook without issues.
- Right-click on the Outlook shortcut on your desktop and choose Properties.
- Click on the Shortcut tab at the top.
- You’ll find a button that says Open File Location. Click on it to open the folder where the actual Outlook app is located.
- There are many files in the folder that opens. Find the executable file named SCANPST.exe and double-click on the file to open it.
- The program will ask you to add the file that you want to scan for issues. Click on the Browse button to add your file.
- Navigate to one of the following locations, find the file that has .pst extension, and select it to be added to the utility.
Path 1 – C:\Users\<username>\AppData\Local\Microsoft\Outlook
Path 2 – C:\Users\<username>\Roaming\Local\Microsoft\Outlook
- Click on Start in the utility.
- Tick-mark the Make backup of scanned file before repairing option, and click Repair.
- Launch Outlook when the file is repaired.
Create a New Outlook Profile
A corrupt user profile can cause Outlook to be stuck on the loading profile screen. Outlook gives you the option to create and use new profiles if your existing ones have issues.
You can create a new profile using the steps below.
- Launch Control Panel on your computer.
- Find and click on the Mail option.
- Click on Show Profiles on the following screen.
- Click on the Add button to add a new profile.
- Enter a name for your new profile and click on OK.
- Enter the email account configuration for your new profile.
- When you’re back to the Mail inbox, select your new profile from the Always use this profile dropdown menu. Then click on Apply followed by OK.
- Open the Outlook app and it should no longer get stuck on the loading profile screen.
Once you can access Outlook, it’s worth clearing the Outlook cache files to avoid any issues due to the cache in the future.
