Microsoft Outlook 是一款出色的电子邮件应用程序(excellent email app),适用于台式机和手机,但该应用程序确实存在相当多的问题。如果您在Android手机上使用 Outlook,您可能会遇到应用无法(app won’t function)运行的问题。
可能是应用程序没有同步您的电子邮件,或者您无法发送新电子邮件。不管(Regardless)是什么问题,解决根本问题都应该让应用程序恢复运行。就是这样。
强制关闭并重新打开 Outlook(Force Close and Reopen Outlook)
当Outlook在您的(Outlook)Android上停止工作时,您应该做的第一件事是强制关闭并重新打开应用程序(force close and reopen the app)。这使Outlook关闭其所有操作并从新状态开始。这确实有助于解决应用程序的小问题。
当您在手机上强制关闭并重新打开Outlook时,您不会丢失任何数据。
- 在您的 Android 手机上打开设置。(Settings)
- 在设置中访问应用和通知(Apps & notifications)> Outlook。
- 点击应用页面上的强制停止按钮。(Force stop)
- 在提示中选择OK以确认您的选择。
- Outlook 现已完全关闭。
- 通过访问您的应用程序抽屉并点击Outlook图标来重新启动Outlook 。
检查您的互联网连接(Check Your Internet Connection)
Outlook使用手机的 Internet 连接来同步您的电子邮件帐户。如果您手机的互联网停止工作,则会导致Outlook无法发送和接收新电子邮件。
因此,检查手机的互联网连接并确保其正常运行非常重要。要运行测试,请在手机上打开网络浏览器并启动类似Google的网站。如果您可以打开该网站,您的互联网就可以正常工作。
但是,如果您的手机无法加载该网站,则您的连接可能有问题。在这种情况下,您可以在线查找故障排除帮助(troubleshooting help online),也可以与您的互联网服务提供商联系并寻求帮助。
清除缓存文件以修复 Outlook(Clear Cache Files To Fix Outlook)
每当出现涉及应用程序的问题时,应用程序的缓存文件很可能会导致问题。与其他应用程序一样,Outlook将缓存文件存储在您的Android手机上,这些文件有时可能会出现问题。
幸运的是,您可以摆脱所有这些缓存文件(get rid of all these cache files)以潜在地修复您的Outlook应用程序。这样做不会删除您在应用程序中的个人数据。
- 打开手机上的设置。(Settings)
- 从主设置屏幕转到应用和通知(Apps & notifications)> Outlook 。
- 点击Outlook 应用页面上的存储和缓存。(Storage & cache)
- 点击清除缓存(Clear cache)以从您的手机中清除 Outlook 的缓存文件。
- 关闭设置(Settings)。
- 启动Outlook,应用程序应该可以正常工作。
在 Outlook 中重置您的电子邮件帐户(Reset Your Email Account in Outlook)
当您在应用程序中遇到问题时,Outlook 允许您重置您的电子邮件帐户。当您发现应用程序未同步您的电子邮件(not syncing your emails)时,值得使用该选项。
您应该能够在手机上启动Outlook以执行此过程。
- 在手机上启动Outlook应用程序。
- 点击左上角的个人资料图标。
- 选择左下角的齿轮图标。
- 在顶部选择您的电子邮件帐户。
- (Scroll)将页面向下滚动到底部,然后点击重置帐户(Reset Account)。
- 在提示中点击继续(Continue)以确认您的选择。
在 Outlook 中注销并返回您的电子邮件帐户(Sign Out and Back Into Your Email Account in Outlook)
当Outlook起作用时,值得从应用程序中删除您的电子邮件帐户,然后重新添加该帐户。这解决了应用程序中的任何帐户身份验证问题。
您需要电子邮件帐户的登录详细信息才能将该帐户重新添加到Outlook中。
- 在手机上打开Outlook 。
- 点击左上角的个人资料图标。
- 选择左下角的齿轮图标。
- 在随后的屏幕上选择您的电子邮件帐户。
- 向下滚动页面并点击删除帐户(Delete Account)。
- 在提示中选择删除(Delete)以继续您的选择。
- 当您的帐户被删除时,通过输入帐户的登录详细信息重新添加帐户。
禁用 Outlook 加载项(Disable Outlook Add-Ins)
加载项是Outlook应用程序中的有用小工具。您可以使用这些工具在Outlook电子邮件中获得更多功能。但是,有时您可能会发现导致问题的加载项。
要解决此问题,请禁用所有加载项并查看是否可以解决 Outlook 问题。您可以随时重新启用加载项。
- 在手机上启动Outlook 。
- 选择左上角的个人资料图标。
- 选择左下角的齿轮图标。
- 向下滚动并点击加载项(Add-ins)选项。
- 您将在已启用的加载项旁边看到一个复选标记图标。要关闭这些加载项,请点击每个已启用加载项的复选标记图标。
- 关闭并重新打开手机上的Outlook应用程序。
从 Play 商店重新安装 Outlook(Reinstall Outlook From Play Store)
如果您的Outlook问题仍未解决,则可能值得在您的手机上删除并重新安装Outlook应用程序。(Outlook)这允许应用程序从头开始创建其所有核心文件。
(You don’t lose any emails)重新安装Outlook不会丢失任何电子邮件,但您需要电子邮件帐户的登录详细信息才能将帐户添加到应用程序中。
- 访问您的应用抽屉并找到Outlook。
- 点击并按住Outlook,然后选择卸载(Uninstall)。
- 在提示中选择确定(OK)以卸载应用程序。
- 打开Google Play 商店(Google Play Store),搜索Microsoft Outlook,然后点击Microsoft Outlook。
- 点击安装(Install)以在您的手机上安装Outlook应用程序。(Outlook)
- 打开Outlook并使用您的电子邮件帐户登录。
下载并使用旧版 Outlook(Download and Use an Older Version of Outlook)
如果即使重新安装应用程序也无法解决您的问题,则Outlook应用程序可能存在核心问题。在这种情况下,您可以尝试使用旧版本的应用程序,看看是否适合您。
有几个安全的 APK 下载站点(safe APK download sites),您可以从中下载Outlook应用程序的旧版本。然后,您可以安装 APK 文件(install the APK file)以在手机上获取Outlook 。这就像您从Play Store下载应用程序的方式一样,只是您获得的是旧版(但功能强大)的应用程序。
让 Outlook 在 Android 上的问题不再给您带来压力(Let Outlook’s Issues on Android Stress You No More)
如果您使用Outlook作为您的主要电子邮件客户端并且该应用程序停止运行,这真的很令人沮丧,因为您无法发送或接收您的重要电子邮件。幸运的是,如上所述,有多种方法可以让Outlook恢复原状。(Outlook)祝你好运!
How to Fix Outlook Not Working on Android
Microsoft Outlook is an excellent email app for both desktop and mobile phones, but the app does have its fair share of issues. If you use Outlook on your Android phone, chances are you’ve run into problems where the app won’t function.
It may be that the app doesn’t sync your emails, or you can’t send new emails. Regardless of the issue, fixing the underlying problems should get the app back up and running. Here’s how.
Force Close and Reopen Outlook
When Outlook stops working on your Android, the first thing you should do is force close and reopen the app. This makes Outlook close all its operations and start from a fresh state. That really helps fix minor issues with the app.
You don’t lose any data when you force close and reopen Outlook on your phone.
- Open Settings on your Android phone.
- Access Apps & notifications > Outlook in Settings.
- Tap the Force stop button on the app page.
- Select OK in the prompt to confirm your choice.
- Outlook is now fully closed.
- Relaunch Outlook by accessing your app drawer and tapping the Outlook icon.
Check Your Internet Connection
Outlook uses your phone’s internet connection to sync your email accounts. If your phone’s internet ever stops working, that causes Outlook not to send and receive new emails.
Therefore, it’s important to check your phone’s internet connection and ensure it works. To run a test, open a web browser on your phone and launch a site like Google. If you can open the site, your internet works just fine.
However, if your phone won’t load the site, you likely have a problem with your connection. In this case, you can either find troubleshooting help online or get in touch with your internet service provider and seek help.
Clear Cache Files To Fix Outlook
Whenever there’s an issue involving an app, there’s a good chance that the app’s cache files are causing the problem. Like other apps, Outlook stores cache files on your Android phone, and these files could sometimes be problematic.
Luckily, you can get rid of all these cache files to potentially fix your Outlook app. Doing so doesn’t delete your personal data in the app.
- Open Settings on your phone.
- Head to Apps & notifications > Outlook from the main Settings screen.
- Tap Storage & cache on Outlook’s app page.
- Tap Clear cache to clear Outlook’s cache files from your phone.
- Close Settings.
- Launch Outlook, and the app should work normally.
Reset Your Email Account in Outlook
Outlook allows you to reset your email accounts when you experience issues in the app. It’s worth using that option when you find the app is not syncing your emails.
You should be able to launch Outlook on your phone to perform this procedure.
- Start the Outlook app on your phone.
- Tap the profile icon at the top-left corner.
- Select the gear icon at the bottom-left corner.
- Choose your email account at the top.
- Scroll down the page to the bottom and tap Reset Account.
- Tap Continue in the prompt to confirm your choice.
Sign Out and Back Into Your Email Account in Outlook
When Outlook acts up, it’s worth removing your email account from the app and then adding the account back again. This resolves any account authentication issues in the app.
You’ll need your email account’s login details to add the account back into Outlook.
- Open Outlook on your phone.
- Tap the profile icon at the top-left corner.
- Choose the gear icon at the lower-left corner.
- Select your email account on the screen that follows.
- Scroll down the page and tap Delete Account.
- Select Delete in the prompt to proceed with your choice.
- When your account is removed, re-add the account by entering the account’s login details.
Disable Outlook Add-Ins
Add-ins are useful little tools found within the Outlook app. You can use these tools to get more features in your Outlook emails. Sometimes, though, you may find an add-in that causes issues.
To get around that, disable all your add-ins and see if that fixes your Outlook problems. You can re-enable your add-ins whenever you want.
- Launch Outlook on your phone.
- Select the profile icon at the top-left corner.
- Choose the gear icon at the bottom-left corner.
- Scroll down and tap the Add-ins option.
- You’ll see a checkmark icon next to the add-ins that you’ve enabled. To turn off these add-ins, tap the checkmark icon for each enabled add-in.
- Close and reopen the Outlook app on your phone.
Reinstall Outlook From Play Store
If your Outlook issues still don’t go away, it might be worth removing and reinstalling the Outlook app on your phone. This allows the app to create all its core files from scratch.
You don’t lose any emails reinstalling Outlook, but you’ll need your email account’s login details to add the account into the app.
- Access your app drawer and find Outlook.
- Tap and hold on Outlook and select Uninstall.
- Choose OK in the prompt to uninstall the app.
- Open Google Play Store, search for Microsoft Outlook, and tap Microsoft Outlook.
- Tap Install to install the Outlook app on your phone.
- Open Outlook and log in with your email account.
Download and Use an Older Version of Outlook
If even reinstalling the app didn’t resolve your issue, the Outlook app might have a core problem. In this case, you can try using an older version of the app and see if that works for you.
There are several safe APK download sites from where you can download a little older version of the Outlook app. Then, you can install the APK file to get Outlook on your phone. This works just like how you download apps from Play Store, except that you’re getting an older (but functional) version of the app.
Let Outlook’s Issues on Android Stress You No More
If you use Outlook as your primary email client and the app stops functioning, it’s really frustrating as you can’t send or receive your important emails. Luckily, there are several methods to bring Outlook back in shape, as explained above. Good luck!