Windows Hello是一种更安全的登录 Windows 10 设备的方式，无需费力记住密码(logging into your Windows 10 device without struggling to remember your password)。未来的登录技术使用生物识别身份验证(biometric authentication)，使用指纹或面部识别更快速、更安全、更轻松地访问您的计算机，并具有企业级安全启动。
这些生物特征标记允许您登录在线设备、应用程序或网络，此外，您可以将智能手机等(sign into online devices, apps or networks)蓝牙(Bluetooth)设备与您的计算机配对，并使用Windows Hello(Dynamic Lock feature in Windows Hello)中的动态锁定功能自动锁定您的计算机。
尽管这项服务听起来很棒，但有时您可能会发现Windows Hello指纹无法正常工作，原因是硬件问题、系统损坏、软件冲突、设置不正确或驱动程序故障、过时和不兼容。
如果您的计算机使用Windows Hello(Windows Hello)的指纹登录无法正常工作，可能是在您的计算机上进行了更新或其他更改之后，请尝试本指南中的一些解决方法来帮助您恢复该功能。
Windows Hello 指纹在 Windows 10 中不起作用的修复(Fixes For Windows Hello Fingerprint Not Working In Windows 10)
- 手动安装更新。
- 运行硬件(Run Hardware)和设备(Devices)疑难解答。
- 重置(Reset)指纹和面部识别选项。
- 在组策略编辑器(Group Policy Editor)中启用生物识别。
- 修改 Windows Hello 组策略(Modify Windows Hello Group Policy)设置。
- 更新系统驱动程序。
- 执行 Windows 重置。
- 关闭快速启动。
- 检查(Check)并卸载导致问题的更新。
- 重置指纹登录。
- 重新安装指纹软件。
- 修复系统文件。
- 重新启动凭据管理器服务(Restart Credentials Manager Service)。
如何修复 Windows Hello 在 Windows 10 中不起作用(How To Fix Windows Hello Not Working In Windows 10)
许多报告的Windows Hello指纹故障案例都是在安装Windows更新后遇到的，例如 1809 版本导致许多问题，如系统崩溃、数据丢失、无法启动和应用程序崩溃等问题。
在使用以下任何修复程序之前，请检查以下内容：
- 您的设备运行的是Windows 10，而不是其他版本的操作系统；否则你不能使用Windows Hello。在这种情况下，请考虑升级到Windows 10 。
- 检查您的设备是否有指纹传感器或读取器。有些机器可能有，但它们可能太旧了，并且没有可用的 Windows 10 驱动程序，因此该服务无法运行。
- 检查您的设备是否与Windows Hello服务兼容。
- 检查您的 Internet 连接是否牢固并且您的设备已连接，否则Windows Hello将无法工作。
- 检查(Check)指纹扫描仪上是否有灰尘或污垢，因为这会影响读数。如果传感器上有任何划痕，请修理机器。
- 使用与Windows Hello(Windows Hello)注册指纹时相同的手指和位置登录。
手动安装更新(Install Updates Manually)
如果Windows Hello指纹登录不起作用，您将需要恢复为使用密码或PIN登录并手动检查Windows 更新。(Windows Updates)
- 登录后，转到Settings > Update & Security > Windows Update
- 安装(Install)所有待处理和检测到的更新，然后重新启动计算机。再次尝试使用指纹身份验证登录。
运行硬件和设备疑难解答(Run Hardware & Devices Troubleshooter)
这将扫描并检测系统中任何可能的硬件和设备问题。
- 单击Start > Settings > Update & Security > Troubleshoot。
重置指纹和面部识别选项(Reset Fingerprint & Facial Recognition Options)
- 单击Start > Settings > Accounts。
- 找到面部识别(Facial Recognition )或指纹( Fingerprint)选项，然后单击指纹(Fingerprint )选项。
- 选择删除(Remove)，对面部识别(Facial Recognition)执行相同操作。
- 接下来，单击开始(Get Started)并按照说明重置面部识别(Facial Recognition)和指纹(Fingerprint)登录选项，然后重新启动计算机。
在组策略编辑器中启用生物识别(Enable Biometrics In Group Policy Editor)
- 在搜索框中输入 gpedit 并单击Edit Group (gpedit)Policy(Edit Group Policy)。
- 单击Computer Configuration > Administrative Templates。
- 双击Windows 组件(Windows Components)。
- 双击右侧窗格中的 Biometrics并检查其所有设置是否已配置。(Biometrics)
- 如果它们显示Not Configured，这可能是Windows Hello指纹登录不起作用的原因。
- 右键单击每个生物识别(Biometric)设置，选择已启用(Enabled )，然后单击Apply > OK。
- 双击Allow user to login using biometrics并选择Enabled。
- 单击Apply > OK。
修改 Windows Hello 组策略设置(Modify Windows Hello Group Policy Settings)
Windows 更新(Windows Update)可能对一些重要的组策略设置进行了一些更改，因此(Group Policy)您可能需要在组策略编辑器中检查(Group Policy Editor)Windows Hello设置。前四个步骤与上面的示例相同。
- 右键单击Start > Run。键入gpedit并按Enter。
- 单击Computer Configuration > Administrative Templates。
- 接下来，双击Windows 组件(Windows Components)。
- 双击生物识别(Biometrics)。
- 双击面部特征(Facial Features)。
- 右键单击配置增强的反欺骗(Configure enhanced anti-spoofing)并选择编辑(Edit)。
- 禁用配置增强的反欺骗(Configure enhanced anti-spoofing)并重新启动计算机以查看它是否解决了Windows Hello指纹登录问题。
更新系统驱动程序(Update System Drivers)
某些驱动程序（在本例中为指纹读取器驱动程序）可能在某些时候已损坏，无论是在更新期间还是在其他过程中，导致指纹登录出现故障。
- 要解决此问题，您可以通过右键单击Start > Device Manager来更新驱动程序。
- 在生物识别设备(Biometric devices)下找到相关驱动程序，右键单击您的设备并选择删除驱动程序软件(Remove driver software)。
- 对与Windows Hello(Windows Hello)相关的所有驱动程序执行此操作并重新启动您的设备。
- 右键单击并选择扫描硬件更改(Scan for hardware changes)，系统将再次检测并安装驱动程序。
- 您还可以通过双击生物识别设备(Biometric Devices)并在属性部分中 选择回滚驱动程序将损坏或过时的驱动程序回滚到以前的版本。(Roll Back Driver)
- 完成后单击确定(OK)。
执行 Windows 重置(Perform a Windows Reset)
当您重置Windows设备时，它会修复所有系统文件的损坏，以便Windows Hello可以再次正常工作。它还会将您的设备设置重置为默认的Windows设置。
- 要刷新设备，请转至Settings > Update & Security > Recovery > Reset this PC，然后单击开始(Get Started)。
注意：(Note:)此操作将永久删除您的计算机数据，因此请确保在执行任何操作之前将数据备份或复制到外部或云存储。
关闭快速启动(Turn Off Fast Startup)
- 单击Start > Settings > System > Power & Sleep
- 单击其他电源设置(Additional Power Settings)。
- 接下来，单击选择电源按钮的功能(Choose what Power button does)。
- 单击更改不可用的设置(Change Settings that are unavailable)并取消选中快速启动(Fast Startup)框（如果已选中），然后单击保存更改(Save changes)。
检查并卸载导致问题的更新(Check For & Uninstall Updates That Caused The Problem)
如果指纹登录问题在安装Windows 更新(Windows Updates)后首次出现，请检查已安装的更新并卸载它们。
- 单击Settings > Update & Security > Windows Updates。
- 转到查看更新历史记录(View Update History)。
- 单击卸载更新(Uninstall Updates)链接。
- 将打开一个新屏幕，显示已安装的更新(Installed Updates)。右键单击每个并选择Uninstall。
- 重新启动计算机并检查Windows Hello指纹登录是否再次有效。
重置指纹登录(Reset Fingerprint Login)
如果问题仍然存在，您可以重置指纹登录，看看是否有帮助。
- 在搜索框中，键入登录(sign-in)并按 Enter 键打开“帐户(Accounts)”菜单。
- 转到登录选项(Sign-in options)，然后单击Windows Hello 指纹(Windows Hello Fingerprint)部分下的设置。(Set up)
- 单击开始(Get Started)，然后按照说明重新设置指纹登录。
重新安装指纹软件(Reinstall Fingerprint Software)
- 单击Start > Settings > Apps。在应用程序和功能(Apps and Features)中。
- 找到您的指纹读取器并单击它。单击卸载(Uninstall)并确认操作。
- 右键单击Start > Device Manager 并展开生物识别设备(Biometric devices)类别。
- 找到您的指纹读取器，右键单击，然后选择卸载设备，(Uninstall device,)然后确认操作。
- 重新启动计算机以应用更改并检查指纹是否再次起作用。
- 您可以通过转到Device Manager > Universal Serial Bus Controllers 类别并找到USB 根集线器(USB Root Hub)来防止您的计算机禁用指纹读取器。
- 双击USB Root Hub以打开其属性(Properties)。
- 取消选中电源管理选项卡下的(Power Management)允许计算机关闭此设备以节省电源(Allow the computer to turn off this device to save power)选项框。对所有USB 根集线器(USB Root Hub)条目重复此操作。
修复系统文件(Repair System Files)
(File)当您尝试使用Windows Hello服务登录时，文件损坏是指纹读取器出现故障的原因之一。您可以使用内置的系统文件检查器(System File Checker)来纠正问题。
- 在搜索框中键入CMD ，然后选择(CMD)Command Prompt>Run as administrator.
- 在“命令提示符(Command Prompt)”对话框中，键入sfc /scannow并按 Enter 键运行该命令。
系统文件将被扫描，之后您可以重新启动计算机并查看指纹问题是否已解决。
重新启动凭据管理器服务(Restart Credentials Manager Service)
- 右键单击Start > Run并键入services.msc。 按 Enter(Press Enter)打开Services窗口并搜索Credential Manager Service。
- 双击Credential Manager Service 以打开Properties窗口并转到Service Status。
- 单击停止(Stop)，然后再次单击开始(Start)按钮以重新启动服务。
- 单击Apply>OK并检查指纹是否再次起作用。
如果没有其他方法，您可以切换到其他指纹读取器。
How To Fix Windows Hello Fingerprint Not Working In Windows 10
Windows Hello is a more sеcure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses biometric authentication that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.
These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.
As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.
If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.
Fixes For Windows Hello Fingerprint Not Working In Windows 10
- Install updates manually.
- Run Hardware & Devices troubleshooter.
- Reset fingerprint & facial recognition options.
- Enable Biometrics in Group Policy Editor.
- Modify Windows Hello Group Policy settings.
- Update System Drivers.
- Perform a Windows Reset.
- Turn off Fast Startup.
- Check for & uninstall updates that caused the problem.
- Reset fingerprint login.
- Reinstall fingerprint software.
- Repair System Files.
- Restart Credentials Manager Service.
How To Fix Windows Hello Not Working In Windows 10
Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.
Before you use any of the fixes below, check for the following:
- Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
- Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
- Check that your device is compatible with Windows Hello service.
- Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
- Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
- Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.
Install Updates Manually
With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.
- Once signed in, go to Settings > Update & Security > Windows Update
- Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.
Run Hardware & Devices Troubleshooter
This will scan and detect any possible hardware and devices issue in the system.
- Click Start > Settings > Update & Security > Troubleshoot.
Reset Fingerprint & Facial Recognition Options
- Click Start > Settings > Accounts.
- Click on Sign-in options.
- Find Facial Recognition or Fingerprint options, and click on the Fingerprint option.
- Select Remove, and do the same for Facial Recognition.
- Next, click Get Started and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.
Enable Biometrics In Group Policy Editor
- Type gpedit in the search box and click Edit Group Policy.
- Click Computer Configuration > Administrative Templates.
- Double-click Windows Components.
- Double-click Biometrics in the right pane and check whether all its settings are configured.
- If they show Not Configured, this is probably why the Windows Hello fingerprint sign-in isn’t working.
- Right-click each Biometric setting, select Enabled and then click Apply > OK.
- Double-click Allow user to login using biometrics and select Enabled.
- Click Apply > OK.
Modify Windows Hello Group Policy Settings
A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.
- Right-click Start > Run. Type gpedit and press Enter.
- Click Computer Configuration > Administrative Templates.
- Next, double-click Windows Components.
- Double-click Biometrics.
- Double-click Facial Features.
- Right-click Configure enhanced anti-spoofing and select Edit.
- Disable Configure enhanced anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.
Update System Drivers
Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.
- To resolve that, you can update the drivers by right-clicking Start > Device Manager.
- Find the relevant drivers under Biometric devices, right-click your device and select Remove driver software.
- Do this for all drivers related to Windows Hello and restart your device.
- Right-click and select Scan for hardware changes and the system will detect and install the drivers again.
- You can also roll back the corrupted or outdated driver to its previous version by double clicking Biometric Devices and select Roll Back Driver in the properties section.
- Click OK once it’s done.
Perform a Windows Reset
When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.
- To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC and click Get Started.
Note: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.
Turn Off Fast Startup
- Click Start > Settings > System > Power & Sleep
- Click Additional Power Settings.
- Next, click Choose what Power button does.
- Click Change Settings that are unavailable and uncheck the Fast Startup box if it’s selected, and click Save changes.
Check For & Uninstall Updates That Caused The Problem
If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.
- Click Settings > Update & Security > Windows Updates.
- Go to View Update History.
- Click the Uninstall Updates link.
- A new screen will open showing the Installed Updates. Right-click each and select Uninstall.
- Restart your computer and check if Windows Hello fingerprint sign-in works again.
Reset Fingerprint Login
If the issue persists, you can reset your fingerprint login and see if that helps.
- In the search box, type sign-in and press Enter to open the Accounts menu.
- Go to Sign-in options and click Set up under the Windows Hello Fingerprint section.
- Click Get Started and follow the instructions to set up your fingerprint sign-in again.
Reinstall Fingerprint Software
- Click Start > Settings > Apps. In Apps and Features.
- Find your fingerprint reader and click on it. Click Uninstall and confirm the action.
- Right-click Start > Device Manager and expand the Biometric devices category.
- Find your fingerprint reader, right-click, then select Uninstall device, and confirm the action.
- Restart your computer to apply the changes and check if fingerprint works again.
- You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the USB Root Hub.
- Double-click USB Root Hub to open its Properties.
- Uncheck the Allow the computer to turn off this device to save power option box under the Power Management tab. Repeat for all USB Root Hub entries.
Repair System Files
File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.
- Type CMD in the search box and select Command Prompt>Run as administrator.
- In the Command Prompt dialog box, type sfc /scannow and press enter to run the command.
The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.
Restart Credentials Manager Service
- Right-click Start > Run and type services.msc. Press Enter to open the Services window and search for the Credential Manager Service.
- Double-click the Credential Manager Service to open the Properties window and go to Service Status.
- Click Stop, and then click the Start button again to restart the service.
- Click Apply>OK and check if the fingerprint works again.
If nothing else works, you can switch to a different fingerprint reader.
