重置您的 PC 应该是修复Windows上大多数系统故障的终极故障排除解决方案。但是，当您的 PC 无法重置时会发生什么？您可以使用其他内置工具来诊断和修复问题。
如果您的电脑在尝试重新安装Windows(Windows)时一直显示“重置电脑时出现问题”错误，则下面列出的解决方案应该可以解决问题。
除了系统文件损坏外，突然断电也可能会中断 PC 重置过程。那是因为Windows无法使用电池电源重置您的 PC。因此，如果您在执行重置时不小心拔掉了笔记本电脑的充电器，Windows会显示此错误。(Windows)
在这种情况下，我们建议您使用交流电源重新启动计算机并再次尝试“重置(Reset)此 PC”工具。如果错误消息仍然存在，请使用以下故障排除步骤。
解决方法：使用“重新开始”工具
“全新开始”是旧版本Windows上的“(Windows)重置(Reset)此 PC”功能。随着Windows 10(Windows 10) 2004 版的推出，微软(Microsoft)将“重新启动”功能重新命名为“重置(Reset)此 PC” 。有趣的是，您仍然可以从命令提示符(Command Prompt)访问“重新启动”功能。
如果您无法从“设置”(Settings)菜单重置您的电脑，请尝试使用“全新启动”工具。
通过Fresh Start(Fresh Start)重置您的计算机将删除已安装的应用程序和其他第三方组件。Windows还将一些系统配置和首选项重置为出厂默认设置。另一方面，您的个人文件不会受到影响。
- 右键单击(Right-click)开始菜单(Start Menu)图标（或按Windows 键(Windows key)+ X）并选择命令提示符（管理员）(Command Prompt (Admin))。
- 将 systemreset.exe -cleanpc(systemreset.exe -cleanpc)粘贴到终端中，然后按Enter。
- 在Fresh Start界面上选择Next继续。
- 全新启动(Fresh Start)工具将显示重置操作将从您的计算机上卸载的应用程序列表。浏览应用程序并选择下一步(Next)继续。
在系统重置过程之后， Windows 将在桌面(Desktop)上创建一个HTML文档（名为“已删除的应用程序”） 。
本文档还包含在重置 PC 时删除的应用程序，以便您了解需要重新安装哪些应用程序。
- 选择“开始(Start)”按钮以重置您的 PC。请务必在单击开始(Start)之前将您的设备插入电源。
如果您仍然无法使用Fresh Start重置您的 PC ，请继续执行下一个故障排除步骤以检查文件系统是否损坏。
检查系统文件损坏
文件损坏是(File)Windows 重置(Windows Reset)“重置 PC 时出现问题”失败的另一个常见原因。运行系统文件检查器(System File Checker)( SFC ) 工具来查找和修复 PC 上损坏的操作系统文件。
- 按Windows 键(Windows key)+ X并在快速访问菜单上选择命令提示符（管理员） 。(Command Prompt (Admin))
- 在终端窗口中粘贴或键入DISM /Online /Cleanup-Image /RestoreHealth并按Enter。
请注意，运行部署映像服务(Deployment Image Servicing)和管理(Management)( DISM ) 命令需要几分钟时间。Windows将在此过程中扫描您的计算机是否损坏，并使用从 Microsoft 更新服务器获得的稳定副本替换损坏的系统文件。在运行命令之前将您的 PC 连接到 Internet。
- sfc /scannow粘贴到终端中，然后按Enter。
上面的命令还将触发Windows 系统文件检查器(Windows System File Checker)( SFC ) 以扫描丢失和损坏的系统文件。扫描持续时间可能会持续数分钟或数小时，具体取决于您 PC 的存储大小和文件数量。
- 重新启动计算机并重试“重置(Reset)此 PC”恢复工具。
重新启用 REAgentC.exe
REAgentC.exe工具为Windows 恢复环境(Windows Recovery Environment)( Windows RE )提供(REAgentC.exe)动力，进而为您的 PC 上的重置和恢复操作提供动力。如果Windows RE损坏或禁用，您可能会在重置计算机、执行系统还原和使用其他恢复工具时遇到困难。
按照以下步骤重新启用Windows 恢复环境(Windows Recovery Environment)。
- 右键单击(Right-click)开始菜单(Start Menu)图标（或按Windows 键(Windows key)+ X）并选择命令提示符（管理员）(Command Prompt (Admin))。
- Reagentc /disable粘贴到终端中，然后按Enter。
这将禁用任何活动的恢复映像。当您收到“操作成功”消息时，继续下一步。
- 然后，Reagentc /enable粘贴到终端中，然后按Enter。
- 关闭命令提示符(Command Prompt)窗口并再次尝试重置您的 PC。
执行系统还原
如果您仍然收到“重置 PC 时出现问题”错误，请尝试将您的计算机恢复到以前的状态。但首先，您需要在 PC 上启用系统保护功能(System Protection feature enabled on your PC)。这将触发 Windows 每周自动创建一次还原点。
如果恶意程序或损坏的注册表文件导致Windows重置失败，执行系统还原(performing a system restore)可能会解决此问题。
- 在Windows 搜索(Windows Search)栏中键入recovery ，然后在(recovery)控制面板(Control Panel)的左窗格中选择Recovery选项。
- 在高级(Advanced)恢复工具页面上选择打开系统还原。(Open System Restore)
- Windows 将推荐并预选最近的还原点。选择下一步(Next)以还原该还原点中的系统文件和设置。
或者，选择选择不同的还原点，(Choose a different restore point)然后选择下一步(Next)以选择较旧的还原点。
- 确认您的选择并选择完成(Finish)以开始恢复过程。
系统还原(System Restore)工具将重新启动您的计算机以应用更改。因此，请确保关闭所有应用程序和文件，以免丢失未保存的数据。
尝试其他 Windows 重置技术
如果错误仍然存在，请考虑使用可启动的USB驱动器或Windows安装介质重置Windows 。请参阅有关擦除和重新安装 Windows 的本教程，(tutorial on wiping and reinstalling Windows)以了解其他重置 PC 的方法。
How to Fix “There Was a Problem Resetting Your PC” on Windows
Rеsetting your PC is suppoѕed to be the ultimate troubleshooting solυtion that fixes moѕt system malfunctіons on Windows. But what happens when yоur PC won’t reset? You can use other built-in tools to diagnose and fix the problem.
If your PC keeps displaying a “There was a problem resetting your PC” error whenever you try to reinstall Windows, the solutions listed below should resolve the issue.
Besides system file corruption, a sudden power outage could also interrupt the PC reset process. That’s because Windows cannot reset your PC on battery power. So Windows can display this error if you accidentally unplug your laptop’s charger while performing a reset.
In this case, we recommend restarting your computer on AC power and trying the “Reset this PC” tool again. If the error message persists, use the troubleshooting steps below.
Workaround: Use the “Fresh Start” Tool
“Fresh Start” is what the “Reset this PC” functionality used to be on older versions of Windows. Microsoft rebranded the “Fresh Start” feature to “Reset this PC” with the launch of the Windows 10 version 2004. Interestingly, you can still access the “Fresh Restart” feature from the Command Prompt.
If you’re unable to reset your PC from the Settings menu, try using the “Fresh Start” tool.
Resetting your computer via Fresh Start will remove installed apps and other third-party components. Windows will also reset some system configurations and preferences to factory defaults. Your personal files, on the other hand, are left untouched.
- Right-click the Start Menu icon (or press Windows key + X) and select Command Prompt (Admin).
- Paste systemreset.exe -cleanpc in the terminal and press Enter.
- Select Next on the Fresh Start interface to proceed.
- The Fresh Start tool will display a list of applications that the reset operation will uninstall from your computer. Go through the apps and select Next to proceed.
Windows will create an HTML document (named “Removed Apps”) on the Desktop after the system reset process.
This document also contains the apps removed while resetting your PC, so you know what apps you need to reinstall.
- Select the Start button to reset your PC. It’s important to plug your device into a power source before clicking Start.
If you’re still unable to reset your PC using Fresh Start, proceed to the next troubleshooting step to check for file system corruption.
Check for System File Corruption
File corruption is another common cause of the “There was a problem resetting your PC” failure for Windows Reset. Run the System File Checker (SFC) tool to find and repair damaged operating system files on your PC.
- Press Windows key + X and select Command Prompt (Admin) on the Quick Access menu.
- Paste or type DISM /Online /Cleanup-Image /RestoreHealth in the terminal window and press Enter.
Note that it’ll take several minutes to run the Deployment Image Servicing and Management (DISM) command. Windows will scan your computer for corruption during the process and replace damaged system files with stable copies obtained from Microsoft’s update servers. Connect your PC to the internet before running the command.
- Paste sfc /scannow in the terminal and press Enter.
The command above will also trigger the Windows System File Checker (SFC) to scan for missing and corrupt system files. The scan duration may run for minutes or hours — depending on the size of your PC’s storage and the number of files.
- Restart your computer and retry the “Reset this PC” recovery tool.
Re-enable REAgentC.exe
The REAgentC.exe tool powers the Windows Recovery Environment (Windows RE), which in turn powers reset and recovery operations on your PC. If the Windows RE is corrupt or disabled, you might encounter difficulties resetting your computer, performing a system restore, and using other recovery tools.
Follow the steps below to re-enable the Windows Recovery Environment.
- Right-click the Start Menu icon (or press Windows key + X) and select Command Prompt (Admin).
- Paste Reagentc /disable in the terminal and press Enter.
That’ll disable any active recovery image. Proceed to the next step when you get an “Operation Successful” message.
- Afterward, paste Reagentc /enable in the terminal and press Enter.
- Close the Command Prompt window and try resetting your PC again.
Perform a System Restore
If you’re still getting the “There was a problem resetting your PC” error, try reverting your computer to a previous state. But first, you’ll need to have the System Protection feature enabled on your PC. That’ll trigger Windows to create a restore point once every week automatically.
If a malicious program or corrupt registry files are causing the Windows reset failure, performing a system restore might fix this problem.
- Type recovery in the Windows Search bar and select the Recovery option in the left pane of the Control Panel.
- Select Open System Restore on the Advanced recovery tools page.
- Windows will recommend and preselect the most recent restore point. Select Next to restore the system files and settings in that restore point.
Alternatively, select Choose a different restore point and select Next to choose an older restore point.
- Confirm your selection and select Finish to start the restoration process.
The System Restore tool will restart your computer to apply the changes. Therefore, ensure you close all apps and files, so you don’t lose unsaved data.
Try Other Windows Reset Techniques
If the error continues, consider resetting Windows using a bootable USB drive or Windows installation media. Refer to this tutorial on wiping and reinstalling Windows to learn other ways to reset your PC.
