在对连接问题、播放错误或性能问题进行故障排除时，您可能需要重新启动Fire TV Stick 。重新启动您的Fire TV Stick会刷新其操作系统并使一切恢复正常。
我们将向您展示重启Fire TV Stick和其他Fire TV 设备的不同方法。这些方法适用于从第一代到Fire TV Stick 4K Max的所有(Max)Fire TV 型号。
使用 Fire TV 远程快捷方式
这是重启Amazon Fire TV Stick的最快方法。同时按住Play/Pause按钮和选择(Select)按钮 3-5 秒。
当您的电视屏幕上弹出“您的Amazon Fire TV 正在关闭(Off)电源”消息时，松开按钮。此组合键或快捷键适用于所有Fire TV 和Fire TV Stick Remotes。如果按下组合键时
Fire TV Stick未重新启动，请(Stick)重置您的 Fire TV Remote(Reset your Fire TV Remote)或尝试下一种方法。
(Restart Fire)从设置菜单(Settings Menu)重新启动 Fire TV Stick
在您的Fire(Fire) TV Stick设置菜单中有一个执行系统重启的选项，并且很容易访问。
- 打开设置(Settings)菜单并选择我的 Fire(My Fire) TV。
- (Select Restart)在我的 Fire(My Fire) TV 菜单
上选择重新启动。
- (Select Restart)在确认弹出窗口中
选择重新启动。
您的Fire TV 将在显示“您的 Amazon Fire TV Stick(Your Amazon Fire TV Stick)正在关机(Off)”消息后关闭几秒钟。您无需执行任何操作即可打开设备电源；它会在大约 5-10 秒内自动启动。
重启 Fire TV Stick
这称为“硬重启”。重启您的Fire TV Stick是通过将流媒体设备重新连接到其电源来重新启动它。如果您的Fire TV Remote丢失、无响应或有故障，您需要执行硬重启。
您可以从墙壁插座上拔下电源适配器或从Fire TV上拔下USB电源线。任何一种方法都可以达到相同的结果。等待(Wait)3-10 秒，然后再将流媒体重新插入其电源。
更深入的故障排除步骤
如果您尝试解决的问题在重新启动Fire TV Stick后仍然存在，请联系亚马逊设备支持(Amazon Device Support)。该问题可能是由于工厂缺陷或硬件损坏造成的。更新您的Fire TV Stick或将其重置为出厂默认设置也可以解决技术问题。
前往Settings > My Fire TV>关于并选择检查(Check)更新（或检查(Check)系统更新(Updates)）(System Update)。
选择安装(Select Install)更新以安装预下载的更新。
要重置您的Fire TV Stick，请前往Settings > My Fire TV > Reset to Factory Defaults，然后选择Reset。
您还可以直接通过遥控器将Fire TV Stick 恢复出厂设置。(Stick)按住右(Right)导航按钮和返回(Back)按钮 10-15 秒。接下来(Next)，在电视上弹出的确认提示中选择“确定”。
执行恢复出厂设置会擦除您的Fire TV Stick并删除所有下载的内容。我们建议您在将Fire TV重置为出厂设置之前联系亚马逊设备支持。(Amazon Device Support)他们可能会建议您进行更多故障排除修复(more troubleshooting fixes)或要求您将设备送去维修或更换。
修复Fire(Fire) TV Stick上与电源相关的问题(Issues)
电源(Power)和硬件问题可能会阻止您的Fire TV 打开或重新启动。如果没有足够的电源，您的Fire TV Stick 可能会陷入重启循环。(Fire TV Stick may get stuck in a reboot loop)值得庆幸的是，与电源相关的问题很容易解决。仅使用(Use)Fire TV Stick随附的原装或亚马逊品牌配件（电源线、适配器和HDMI线） 。
此外，将Fire TV Stick的电源线插入墙壁插座，而不是电视的USB端口。从电视上移除电缆延长线和其他HDMI设备也可能有助于您的Fire TV Stick正确启动。
How to Restart Your Fire TV Stick
You may need to restart your Fire TV Stick when troubleshooting connectivity problems, playback errors, or performance issues. Rebooting your Fire TV Stick refreshes its operating system and sets things back in order.
We’ll show you different ways to restart your Fire TV Stick and other Fire TV devices. These methods apply to all Fire TV models, from the 1st generation right up to the Fire TV Stick 4K Max.
Use the Fire TV Remote Shortcut
This is the fastest way to reboot your Amazon Fire TV Stick. Press and hold the Play/Pause button and Select button together for 3-5 seconds.
Release the buttons when a “Your Amazon Fire TV is Powering Off” message pops up on your TV screen. This key combination or shortcut works on all Fire TV and Fire TV Stick Remotes. Reset your Fire TV Remote or try the next method if your Fire TV Stick doesn’t restart when you press the key combination.
Restart Fire TV Stick From the Settings Menu
There’s an option to perform a system reboot in your Fire TV Stick settings menu, and it’s easy to access.
- Open the Settings menu and select My Fire TV.
- Select Restart on the My Fire TV menu.
- Select Restart again on the confirmation pop-up.
Your Fire TV will shut down seconds after displaying a “Your Amazon Fire TV Stick Is Powering Off” message. You need not do anything to power on the device; it’ll come on automatically in about 5-10 seconds.
Powercycle the Fire TV Stick
This is called a “Hard Reboot.” Power cycling your Fire TV Stick is restarting the streaming device by reconnecting it to its power source. You’d want to perform a hard reboot if your Fire TV Remote is missing, unresponsive, or faulty.
You could unplug the power adapter from the wall outlet or the USB power cord from the Fire TV. Either method achieves the same result. Wait 3-10 seconds before plugging the streaming back into its power source.
Deeper Troubleshooting Steps
Reach out to Amazon Device Support if the issue you’re trying to fix persists after rebooting your Fire TV Stick. The problem is likely due to a factory defect or hardware damage. Updating your Fire TV Stick or resetting it to factory default can also fix technical problems.
Head to Settings > My Fire TV > About and select Check for Updates (or Check for System Update).
Select Install Updates to install a pre-downloaded update.
To reset your Fire TV Stick, head to Settings > My Fire TV > Reset to Factory Defaults, and select Reset.
You can also factory reset your Fire TV Stick directly from the remote. Press and hold the Right navigation button and Back button for 10-15 seconds. Next, select OK on the confirmation prompt that pops up on your TV.
Performing a factory reset erases your Fire TV Stick and deletes all downloaded content. We recommend you contact Amazon Device Support before resetting your Fire TV to factory settings. They’ll likely recommend more troubleshooting fixes or request you send your device in for repair or replacement.
Fixing Power-Related Issues on the Fire TV Stick
Power supply and hardware issues can prevent your Fire TV from turning on or restarting. Your Fire TV Stick may get stuck in a reboot loop if it isn’t getting enough power supply. Thankfully, power-related issues are easy to fix. Use only original or Amazon-branded accessories (power cable, adapter, and HDMI cable) included with the Fire TV Stick.
Additionally, plug your Fire TV Stick’s power cable into a wall outlet, not your TV’s USB port. Removing cable extensions and other HDMI devices from your TV might also help your Fire TV Stick boot correctly.
