Oculus Quest 2 是一款基于Android 10操作系统的独立虚拟现实耳机。(standalone virtual reality headset)虽然它在大多数情况下都能顺利运行，但您可能会遇到故障，或者耳机本身可能会冻结。如果您从App Lab下载内容以试用尚未完全发布的游戏，(games that aren’t fully released yet)这种情况会更频繁地发生。
好消息是，如果 VR 头显死机，有一种方法可以重置它，如果一切都出错了，还有一种方法可以将整个设备恢复出厂设置。请注意，恢复出厂设置将从设备中删除所有已保存的文件并将其恢复到开箱即用状态，但您不会丢失任何购买。当然，您可以随时将游戏(redownload games)重新下载到您的帐户。
如何软重置 Quest 2(How to Soft Reset the Quest 2)
对于小故障和软件问题(software problems)，您无需恢复出厂设置。相反，只需尝试软重置。有两种方法可以做到这一点。
第一个很简单：
- 戴上耳机。然后按住右侧的电源按钮，直到看到关机(Power)屏幕。
- 选择重新启动(Restart)。
这将重新启动耳机并清除许多小错误。但是，如果您无法重新启动耳机或它被冻结，还有另一种方法。
- 按住耳机右侧的电源按钮至少 10 秒钟。之后，耳机将关机。
- 等待(Wait)至少 30 秒，但最多等待一分钟，然后按住电源按钮，直到耳机重新打开。
这两种方法都会软重置 Quest 2。
如何恢复出厂设置 Oculus Quest 2(How to Factory Reset Oculus Quest 2)
如果执行软重置无法解决问题，您可能需要将Oculus Quest 2耳机恢复出厂设置。这会将其恢复为出厂设置；换句话说，它与您从盒子中取出时的状态相同。所有下载的游戏、保存的数据和帐户信息都将被删除。
如果可能，请在执行此步骤之前花时间将您的 Quest 与您的在线帐户同步。如果您这样做，您的照片将保存到您的Oculus帐户，您可以稍后恢复它们。
有两种方法可以执行完全恢复出厂设置：通过Oculus 应用程序(Oculus App)或在耳机本身上。
如何通过应用程序将 Quest 2 恢复出厂设置(How to Factory Reset Quest 2 Through the App)
Quest可使用Android应用程序和Apple iPhone应用程序。尽管名称更改为Meta，但手机应用程序仍称为Oculus。如果您的Oculus显示为已注册设备，您可以通过移动应用轻松恢复出厂设置 - 但请注意，如果您的耳机出现故障，这可能无法正常工作。
- 打开 Oculus 应用。
- 点击菜单(Menu )>设备(Devices)。
- 如果您有多个Oculus设备同步到您的应用，请选择您要重置的设备，然后点按高级设置(Advanced Settings)。
- 点击恢复出厂设置。(Factory Reset.)
- 将出现一个警告屏幕，提醒您Oculus将删除保存在耳机上的所有信息。如果您确定要执行重置，请点击重置。(Reset.)
启动该过程后，耳机将自动执行该过程。只需(Just)等待该过程完成，然后您就可以再次在 Quest 2 上执行设置过程。
如何通过耳机恢复 Quest 2 的出厂设置(How to Factory Reset Quest 2 Through the Headset)
如果您的 Quest 无法连接到应用程序或您因其他原因无法使用手机，您仍然可以通过耳机执行重置。
关于以下屏幕截图的说明：在启动屏幕上无法从Oculus Quest 2截取屏幕截图。(Oculus Quest 2)这些屏幕截图来自Oculus，代表屏幕的外观，但您自己执行此操作时可能会有所不同。
- 关闭 Quest 2 耳机。
- 按住电源和降低音量按钮，直到耳机打开启动菜单。
- 您可以使用音量按钮浏览此菜单。按下电源按钮将选择一个选项。在测试中，显示的选项是：
选择恢复出厂设置(Factory reset )并按下电源按钮。
- 如果要继续，请选择是，擦除并恢复出厂设置。(Yes, erase and factory reset.)
在此之后，将继续恢复出厂设置。完成后，它将启动，您可以再次执行设置——希望这次没有故障——或准备出售 Quest 2。
这就是重置Quest 2 的全部内容。如果这些维修仍然无法解决您的问题，请考虑联系Oculus支持。问题可能出在硬件上，您可能需要维修 Quest 。
How to Reset Oculus Quest 2
The Oсulus Queѕt 2 is a standalone virtual reality headset based on the Android 10 operating system. While it works smoothly most of the time, you might run into glitches, or the headset itself might freeze. This happens more frequently if you’re downloading content from the App Lab to try out games that aren’t fully released yet.
The good news is that there’s a way to reset the VR headset if it does freeze and a way to factory reset the entire device if everything goes wrong. Note that factory resetting will remove all saved files from the device and restore it to its out-of-the-box state, but you won’t lose any purchases. Of course, you can always redownload games to your account.
How to Soft Reset the Quest 2
For minor glitches and software problems, you don’t need to factory reset. Instead, just try a soft reset. There are two ways to do this.
The first is simple:
- Wear the headset. Then press and hold the power button on the right side until you see the Power off screen.
- Select Restart.
This will reboot the headset and can clear up many minor bugs. However, if you can’t restart your headset or it’s frozen, there’s another way.
- Press and hold the power button on the right side of the headset for at least 10 seconds. After that, the headset will power down.
- Wait at least 30 seconds, but up to a minute, and then press and hold the power button until the headset turns back on.
Both of these methods will soft reset the Quest 2.
How to Factory Reset Oculus Quest 2
If performing a soft reset doesn’t fix the problem, you might need to factory reset your Oculus Quest 2 headset. This returns it to factory settings; in other words, the same state it was in when you took it out of the box. All downloaded games, saved data, and account information will be removed.
If possible, take the time to sync your Quest with your online account before taking this step. Your photos will be saved to your Oculus account if you do, and you can recover them later.
There are two ways to perform a complete factory reset: through the Oculus App or on the headset itself.
How to Factory Reset Quest 2 Through the App
An Android app and an Apple iPhone app are available for the Quest. Despite the name change to Meta, the phone app is still called Oculus. If your Oculus shows up as a registered device, you can easily perform a factory reset through the mobile app—but note that if your headset is glitching, this might not work.
- Open the Oculus app.
- Tap Menu > Devices.
- If you have more than one Oculus device synced to your app, select the one you want to reset and tap Advanced Settings.
- Tap Factory Reset.
- A warning screen appears, alerting you that Oculus will delete all information saved on the headset. If you’re sure you want to perform the reset, tap Reset.
After you start the process, the headset will automatically carry it out. Just wait until the process is completed, and then you can perform the setup process on your Quest 2 again.
How to Factory Reset Quest 2 Through the Headset
If your Quest can’t connect to the app or you’re unable to use your phone for another reason, you can still perform the reset through your headset.
A note about the screenshots below: there is no way to take screenshots from the Oculus Quest 2 while on the boot screen. These screenshots are from Oculus and represent what the screen will look like, but it may be different when you do this yourself.
- Turn your Quest 2 headset off.
- Press and hold the power and volume down buttons until the headset opens to the boot menu.
- You can use the volume buttons to navigate through this menu. Pressing the power button will select an option. In testing, the options shown were:
- Boot device
- Device info
- Factory reset
- Sideload update
- Power off
Select Factory reset and press the power button.
- If you want to continue, select Yes, erase and factory reset.
After this, the factory reset will proceed. Once it completes, it will boot up, and you can perform the setup again – hopefully without glitches this time – or prep the Quest 2 for sale.
That’s all there is to resetting the Quest 2. If these repairs still don’t correct your issues, consider contacting Oculus support. The problem might lie in the hardware, and you may need to have your Quest repaired.
