当您将Samsung Galaxy Watch（正面朝上）放在无线充电底座上时，应该可以充电。如果没有，则手表的充电配件、电源插座、操作系统或电池可能存在问题。
我们将向您展示如果您的Samsung Galaxy Watch(Samsung Galaxy Watch)无法充电该怎么办。本教程中的故障排除步骤适用于所有Samsung Galaxy Watch型号。如果您的手表无法开机或充电，请参阅我们有关修复无法开机的 Samsung Galaxy Watch 的(fixing a Samsung Galaxy Watch that won’t turn on)教程。
1. 正确给手表充电
确保Galaxy Watch(Galaxy Watch)的背面与无线充电器的中心对齐。未经三星(Samsung)认证的第三方充电配件可能无法为您的Galaxy Watch充电。它们甚至可能损坏您的Galaxy Watch或其电池。
我们建议使用包装盒中包含的无线充电线和兼容的USB壁式充电器或适配器。如果您的 Galaxy Watch 的无线充电器丢失或损坏，请从三星官方商店(Samsung’s official store)购买经过认证的替代品。
(Galaxy Watches)如果您的三星(Samsung)手机电池电量低于 30%，Galaxy 手表（和其他设备）将无法通过Wireless PowerShare充电。(Wireless PowerShare)将手机充电至 30% 以上，然后检查您的手表是否通过Wireless Powershare充电。
将手表水平放在手机背面并正确对齐，直至开始充电。如果您的Galaxy Watch(Galaxy Watch)仍然无法充电，
请取下手机背面的所有保护壳或保护盖。
还值得一提的是，如果您的 Galaxy Watch 不支持无线共享充电功能，兼容 Qi 的(Wireless PowerShare)三星(Samsung)手机将无法为您的Galaxy Watch充电。这些Galaxy Watch型号可通过(Galaxy Watch)Wireless PowerShare充电：
- 齿轮S3(Gear S3)
- 齿轮运动
- 银河手表
- Galaxy Watch 活动
- 银河手表 Active2
- 银河手表3
- 银河手表4
- Galaxy Watch4 经典版
- 银河手表5
- Galaxy Watch5 Pro 和更新型号
2. 尝试不同的电源适配器(Power Adapter)或插座(Outlet)
三星 Galaxy 手表(Samsung Galaxy Watches)仅配备无线充电器。您必须单独购买兼容的壁式充电器或电源适配器。输出额定值低于 5 伏和 1安培(Ampere)（5V、1A）的电源适配器可能无法为您的(Power)Galaxy Watch正常充电。
将您的无线充电器连接到具有更高输出额定值的其他适配器，然后检查您的Galaxy Watch是否可以充电。另外，请确保电源（墙壁插座、电源板等）已打开且正常工作。如果问题仍然存在，请使用其他电源插座为
Galaxy Watch充电。
3. 清洁您的Galaxy Watch和无线充电器(Wireless Charger)
如果手表和无线充电器之间有异物（污垢、碎片、棉绒等），您的Galaxy Watch可能无法充电。(Galaxy Watch)使用干净、干燥的布擦拭Galaxy Watch的背面和无线充电器的表面。
4. 让手表冷却
三星 Galaxy 手表(Samsung Galaxy Watches)具有热保护系统，如果手表电池过热，该系统会停止充电。如果您的Galaxy Watch随机停止充电，请将其与无线充电器断开连接，并等待 10-15 分钟使其冷却。
再次将手表放在充电器上，检查是否可以充电。如果问题仍然存在，
请更换USB电源适配器或无线充电器。(USB)
再次强调，避免使用未经认证的配件，因为它们可能会导致 Galaxy Watch 的电池在充电过程中过热。它们还可能对您的手表或其电池造成不可修复的损坏。
5. 重新启动您的 Galaxy Watch
如果您的Galaxy Watch已开机但无法充电，请重新启动手表并尝试再次充电。重新启动手表之前，请断开手表与无线充电器的连接。
(Swipe)从表盘向下滑动，点击电源(Power)图标，然后选择关闭(Turn Off)。
等待 15 秒让手表关闭。然后(Afterward)，按住电源(Power)按钮 3-5 秒将其重新打开。
(Force)如果Galaxy Watch(Galaxy Watch)无响应或冻结，请强制重新启动。按住电源(Power)按钮和主页(Home)按钮至少 7-10 秒。当您在手表屏幕上看到“正在重新启动...”消息时，
松开两个按钮。(Release)
将无线充电器连接到电源插座，将Galaxy Watch放在充电器上，然后检查是否可以充电。
6. 更新您的Galaxy Watch 软件(Galaxy Watch Software)
如果您的手表的操作系统有问题或过时，它可能会表现出异常的性能。更新手表的软件并检查是否可以解决充电问题。
将您的Galaxy Watch(Galaxy Watch)连接到Wi-Fi，打开“设置”(Settings)应用程序，选择“软件更新”(Software Update)，然后点击“下载(Download)并安装”(Install)。
您还可以通过Android(Android)设备上的Galaxy Wearable应用程序更新手表。打开应用程序，前往手表(Watch)设置> Watch软件更新，然后点击下载(Download)并安装。
等待(Wait)您的智能手表或Galaxy Wearable应用程序检查新软件，然后按照提示安装可用更新。
维修您的手表
如果在尝试上述所有故障排除步骤后仍无法充电，请备份您的 Galaxy Watch 并将其恢复出厂设置。(factory reset your Galaxy Watch)请联系 Samsung 支持(Contact Samsung Support)或前往附近的Samsung 服务中心(Samsung Service Center)对您的Galaxy Watch进行维修。
如果您的手表在保修期内，三星(Samsung)可能会免费维修/保养您的手表。但请注意，由未经认证的充电配件造成的损坏可能不在保修范围内。
Samsung Galaxy Watch Not Charging? 6 Fixes to Try
Your Samsung Galaxy Watch should charge when you place it (face-up) on its wireless charging dock. If it doesn’t, there’s likely an issue with your watch’s charging accessories, power outlet, operating system, or battery.
We’ll show you what to do if your Samsung Galaxy Watch isn’t charging. The troubleshooting steps in this tutorial apply to all Samsung Galaxy Watch models. If your watch won’t turn on or charge, refer to our tutorial on fixing a Samsung Galaxy Watch that won’t turn on.
1. Charge the Watch Correctly
Ensure the back side of your Galaxy Watch sits and aligns with the center of the wireless charger. Third-party charging accessories not certified by Samsung may not charge your Galaxy Watch. They could even damage your Galaxy Watch or its battery.
We recommend using the wireless charging cable included in the box and a compatible USB wall charger or adapter. If your Galaxy Watch’s wireless charger gets missing or damaged, buy a certified replacement from Samsung’s official store.
Galaxy Watches (and other devices) won’t charge via Wireless PowerShare if your Samsung phone battery is below 30%. Charge your phone past 30% and check if your watch charges via Wireless Powershare.
Place your watch horizontally on the back of your phone and align it correctly until it starts charging. Remove any case or protective covering on the back of your phone if your Galaxy Watch still won’t charge.
It’s also worth mentioning that Qi-compatible Samsung phones won’t charge your Galaxy Watch if the watch doesn’t support Wireless PowerShare. These Galaxy Watch models can be charged via Wireless PowerShare:
- Gear S3
- Gear Sport
- Galaxy Watch
- Galaxy Watch Active
- Galaxy Watch Active2
- Galaxy Watch3
- Galaxy Watch4
- Galaxy Watch4 Classic
- Galaxy Watch5
- Galaxy Watch5 Pro and newer models
2. Try a Different Power Adapter or Outlet
Samsung Galaxy Watches only ship with a wireless charger. You must purchase a compatible wall charger or power adapter separately. Power adapters whose output ratings are below 5 Volts and 1 Ampere (5V, 1A) might not charge your Galaxy Watch properly.
Connect your wireless charger to a different adapter with a higher output rating and check if your Galaxy Watch charges. Also, ensure the power source (wall socket, power strip, etc.) is switched on and functional. Charge your Galaxy Watch from a different power outlet if the issue persists.
3. Clean Your Galaxy Watch and Wireless Charger
Your Galaxy Watch might not charge if there’s foreign material (dirt, debris, lint, etc.) between the watch and wireless charger. Use a clean and dry cloth to wipe the back of your Galaxy Watch and wireless charger’s surface.
4. Leave Your Watch to Cool
Samsung Galaxy Watches have a thermal protection system that halts charging if your watch’s battery gets too hot. If your Galaxy Watch randomly stops charging, disconnect it from the wireless charger and wait 10-15 minutes for it to cool.
Place the watch on the charger again and check if it charges. Replace your USB power adapter or wireless charger if the issue persists.
Again, avoid using non-certified accessories, as they can cause your Galaxy Watch’s battery to overheat during charging. They could also cause irreparable damage to your watch or its battery.
5. Reboot Your Galaxy Watch
If your Galaxy Watch is on but won’t charge, reboot the watch and try charging it again. Disconnect the watch from the wireless charger before rebooting it.
Swipe down from the watch face, tap the Power icon, and select Turn Off.
Wait 15 seconds for your watch to shut down. Afterward, press and hold the Power button for 3-5 seconds to turn it back on.
Force restart your Galaxy Watch if it’s unresponsive or frozen. Press and hold the Power and Home buttons for at least 7-10 seconds. Release both buttons when you see a “Rebooting…” message on your watch screen.
Connect the wireless charger to a power outlet, place your Galaxy Watch on its charger, and check if it charges.
6. Update Your Galaxy Watch Software
Your watch might exhibit unusual performance if its operating system is buggy or outdated. Update your watch’s software and check if that resolves the charging problem.
Connect your Galaxy Watch to Wi-Fi, open the Settings app, select Software Update, and tap Download and Install.
You can also update your watch via the Galaxy Wearable app on your Android device. Open the app, head to Watch settings > Watch software update, and tap Download and install.
Wait while your smartwatch or Galaxy Wearable app checks for new software and follow the prompt to install available updates.
Get Your Watch Serviced
Backup and factory reset your Galaxy Watch if it won’t charge after trying all the troubleshooting steps above. Contact Samsung Support or visit a nearby Samsung Service Center to have your Galaxy Watch serviced.
Samsung might repair/service your watch for free if it’s under warranty. However, note that damages caused by non-certified charging accessories may not be covered by warranty.
