“你能听到我吗？” 是大多数（如果不是所有）视频电话会议^{(conference calls)}中的常见问题。 

如果您在虚拟会议中经常使用 Zoom，您可能已经多次听到这个问题。 

没有什么比在Zoom^(Zoom)通话期间听不到演讲者或其他参与者所说的内容更令人沮丧的了。更糟糕的是，如果轮到你说话而没有人能听到你的声音。 

Zoom音频问题有多种原因，从软件错误和Zoom 麦克风问题^{(Zoom microphone issues)}到过时的 Zoom 应用程序以及耳机^{(problems with your headphones)}或计算机音频问题。 

虽然您无法避免 Zoom 上的这些和其他音频问题，但当^(Zoom)Zoom 音频无法在您的计算机^{(audio is not working on your computer)}或移动设备 上运行时，您可以尝试一些解决方案。

缩放音频不工作时该怎么办^{(What to Do When Zoom Audio Is Not Working)}

无论您是在计算机还是移动设备上加入 Zoom 通话^{(joining a Zoom call on a computer or mobile device)}，请尝试以下基本技巧来解决您的Zoom音频问题，然后再继续使用更高级的解决方案。

检查缩放设置^{(Check Zoom Settings)}

当缩放^(Zoom)音频不工作 时，您的缩放^(Zoom)设置页面是第一个去的地方。

在您加入Zoom通话之前，您将获得会议的音频和视频设置选项：不连接音频^{(Do not connect to audio)}和关闭我的视频^{(Turn off my video)}。 

这些设置允许您在自动启用视频和音频 的情况下加入Zoom通话。^(Zoom)

尝试离开Zoom会议并再次加入，但这次不要选中音频和视频设置。 

您还可以将光标悬停在Zoom通话屏幕上或点击屏幕以显示麦克风图标并检查您是否已静音。如果您已静音，轮到您发言，或者您是发言人，请点击或选择麦克风图标以取消静音。

测试您的 Zoom 音频 ^{(Test Your Zoom Audio )}

如果您在Zoom^(Zoom)上仍然听不到任何声音，您可以通过执行加入会议测试^{(Join Meeting test)}来测试您的音频。 

当您单击该链接时，它将带您进入Zoom应用程序上的测试电话，您将在其中找到以下选项： 

• 加入电脑音频
• 加入会议时通过计算机自动加入音频
• 测试扬声器和麦克风

您可以选择任何或所有这些选项来授权Zoom使用您的麦克风，然后检查音频是否再次正常工作。 

检查您的设备设置^{(Check Your Device Settings)}

有时问题可能不是Zoom，而是您的计算机或移动设备。以下是一些可以尝试的故障排除步骤。

计算机^(Computer)相关的修复

断开音频设备^{(Disconnect Audio Devices)}

断开^(Disconnect)连接到计算机的任何音频设备，例如蓝牙扬声器^{(Bluetooth speaker)}或蓝牙耳机^{(Bluetooth headsets)}。如果是这样，请断开蓝牙^(Bluetooth)和蓝牙^(Bluetooth)音频设备与计算机的连接，然后检查音频是否再次正常工作。

更新您的计算机^{(Update Your Computer)}

有时， Zoom音频可能会因为您计算机上的待更新更新而无法正常工作。要解决此问题，请更新计算机的操作系统，然后检查Zoom音频是否再次正常工作。

1. 如果您使用的是Windows PC，请选择开始^(Start)>设置^(Settings)>更新和安全^{(Update & Security)}> Windows 更新^{(Windows Updates)}。 

在 Mac 上，选择Apple 菜单^{(Apple Menu)}>关于本机^{(About this Mac)}>软件更新^{(Software Update)}并安装任何待处理的更新。

重新开始通话^{(Restart the Call)}

通过离开会议并使用相同的Zoom^(Zoom)凭据重新加入来重新开始您的Zoom通话。^(Zoom)如果系统提示您访问麦克风^(Microphone)，请选择允许^(Allow)以授予Zoom使用您的麦克风的授权。 

1. 在 Windows PC 上，在搜索框中搜索麦克风并选择^(Microphone)麦克风隐私设置^{(Microphone Privacy Settings)}。

1. 将“允许桌面应用程序访问您的麦克风^{(Allow desktop apps to access your microphone)}”部分下的开关切换到“开^(On)” ，以启用Zoom通话的麦克风访问权限。

1. 在 Mac 上，选择Apple 菜单^{(Apple Menu)}>系统偏好设置^{(System Preferences)}>安全和隐私^{(Security and Privacy)}。 

1. 选择锁形图标，输入您的密码，然后选中 Mac 的麦克风、Zoom和所需的 Web 浏览器的复选框，以便您可以在所有这些平台上使用音频。

检查您的设备设置^{(Check Your Device Settings)}

有时问题可能不在于Zoom应用程序，而在于您的计算机或移动设备。您可以先检查设备上的音量或靠近麦克风。 

如果这些快速修复都不能解决问题，请转到下面列出的适用于您设备的特定故障排除步骤。

断开蓝牙音频设备^{(Disconnect Bluetooth Audio Devices)}

如果您有任何蓝牙^(Bluetooth)扬声器或耳机连接到计算机，请断开蓝牙^(Bluetooth)连接并检查音频是否恢复正常。

更新您的计算机^{(Update Your Computer)}

您可能忘记使用最新的软件更新来更新您的 PC 或Mac，这些软件更新通常包含安全补丁和错误修复，您的设备需要更好地工作。在这种情况下，请安装任何挂起的更新，然后再次尝试使用Zoom上的音频。 

1. 如果您使用的是Windows PC，请选择开始^(Start)>设置^(Settings)>更新和安全^{(Update & Security)}> Windows 更新^{(Windows Updates)}。 

1. 在 Mac 上，选择Apple 菜单^{(Apple Menu)}>关于本机^{(About this Mac)}>软件更新^{(Software Update)}并安装任何待处理的更新。

智能手机或平板电脑^{(Smartphone or Tablet)}

如果您已确认您的互联网连接、音量和麦克风工作正常，并且您已尝试重新启动您的智能手机或平板电脑，但Zoom音频仍然无法正常工作，请尝试以下故障排除步骤。

使用加入音频选项^{(Use the Join Audio Option)}

大多数在Zoom上有音频问题的人往往会错过帮助他们连接声音的加入音频^{(Join Audio)}选项。

1. 在Zoom^(Zoom)通话期间点击屏幕以显示菜单，然后点击左下角的 加入音频选项。^{(Join Audio)}

1. 点击WiFi 或蜂窝数据^{(WiFi or Cellular Data)}。 

注意^(Note)：如果缺少加入音频^{(Join Audio)}选项，请点击右下角的菜单，选择断开音频^{(Disconnect Audio)}，离开通话，几秒钟后重新加入。

授予缩放权限以使用您的麦克风 ^{(Give Zoom Permission to Use Your Microphone )}

您还可以检查Zoom是否有权使用您的手机或平板电脑的麦克风。 

1. 在 iPhone 或 iPad 上，转到设置^(Settings)>隐私^(Privacy)>麦克风^(Microphone)并切换缩放^(Zoom)旁边的开关以允许应用程序使用 iPhone 的麦克风。 

1. 在 Android 上，转到设置^(Settings)>应用程序^(Apps)>缩放^(Zoom)>权限^{(Permissions)}并切换麦克风^(Microphone)旁边的开关以允许缩放^(Zoom)使用您设备的麦克风。

注意^(Note)：您也可以尝试通过使用您的电话号码拨入会议来加入 Zoom^{(joining Zoom by dialing into the meeting with your phone number)}，看看您的音频是否可以正常工作。如果您无法通过拨入加入，则主持人可能已禁用该选项或正在使用缺少音频插件的计划。

更新缩放^{(Update Zoom)}

您还可以更新计算机或移动设备上的Zoom应用程序以避免任何潜在问题，包括与Zoom音频相关的问题。

电脑 ^(Computer )

1. 在您的 PC 或Mac上打开Zoom ，然后在右上角选择您的个人资料照片。^{(profile photo)}

1. 从菜单中选择检查更新。^{(Check for updates)}

1. 选择更新^(Update)以安装任何挂起的更新。

1. 接下来，选择安装^(Install)。

1. 选择继续^(Continue)以同意 Zoom 服务条款。

1. 接下来，再次选择安装^(Install)以执行软件的标准安装。

1. 输入您的密码，然后选择安装软件^{(Install Software)}。

1. 安装完成后，选择关闭^(Close)。Zoom将重新打开，之后您可以测试音频是否再次正常工作。

安卓^(Android)

如果您在Android设备上使用^(Android)Zoom应用程序，则可以使用以下步骤进行更新。

1. 打开Google Play 商店^{(Google Play Store)}并点击您的个人资料图片^{( profile picture)}。

1. 点击管理应用程序和设备^{(Manage apps and device)}。

1. 接下来，点击管理^(Manage)，然后点击Zoom应用程序。如果有任何待处理的更新，请点击更新^(Update)以安装它。

iOS

对于 iOS 设备，您可以通过App Store更新^{(App Store)}Zoom应用程序。

1. 打开App Store并点击您的个人资料照片^{(profile photo)}。

1. 如果Zoom^(Zoom)有可用更新，请点击更新^(Update)以安装更新。

重新安装缩放^{(Reinstall Zoom)}

如果一切都失败了，请在您的计算机或移动设备上卸载并重新安装Zoom ，然后尝试在^(Zoom)Zoom通话 期间使用音频。

在 Zoom 上管理您的音频问题^{(Manage Your Audio Struggles on Zoom)}

到目前为止，您应该已经设法在Zoom^(Zoom)上取回您的音频。 

如果您仍然无法听到任何声音，请尝试将麦克风更换为外部的高质量麦克风并正确设置，或者购买一副优质耳机。 

如果您使用的是 iPhone，请查看我们的iPhone 最佳麦克风^{(best microphones for iPhone)}指南。

^(Was)本指南有帮助吗？在下面的评论中告诉^(Tell)我们。 

Zoom Audio Not Working? 8 Troubleshooting Tips

“Can you hear me?” is a common question in most, if not all video conference calls. 

If you use Zoom a lot for your virtual meetings, you’ve probably heard that question several times. 

Nothing is more frustrating than not being able to hear what the speaker or other participants are saying during a Zoom call. Worse still is if it’s your turn to speak and no one can hear you. 

There are several causes for Zoom audio issues, which range from software bugs and Zoom microphone issues to an outdated Zoom app and problems with your headphones or computer audio. 

While you can’t avoid these and other audio problems on Zoom, there are some solutions you can try out when Zoom audio is not working on your computer or mobile device. 

What to Do When Zoom Audio Is Not Working

Whether you’re joining a Zoom call on a computer or mobile device, try the basic tips below to fix your Zoom audio issues before moving on to more advanced solutions.

Check Zoom Settings

Your Zoom settings page is the first place to go when Zoom audio isn’t working. 

Just before you join a Zoom call, you’ll get audio and video setting options for the meeting: Do not connect to audio and Turn off my video. 

These settings allow you to join the Zoom call with your video and audio automatically enabled. 

Try leaving the Zoom meeting and joining again, but this time leave the audio and video settings unchecked. 

You can also hover your cursor over the Zoom call screen or tap the screen to reveal the mic icon and check if you’re muted. If you’re muted, and it’s your turn to speak, or you’re the speaker, tap or select the mic icon to unmute yourself.

Test Your Zoom Audio 

If you still can’t hear any sound on Zoom, you can test your audio by performing a Join Meeting test. 

When you click on that link, it will take you to a test call on the Zoom app where you’ll find the following options: 

• Join with computer audio
• Automatically join audio by computer when joining a meeting
• Test speaker and microphone

You can select any or all these options to give Zoom authorization to use your microphone, and then check if the audio works again. 

Check Your Device Settings

Sometimes the problem may not be Zoom but your computer or mobile device. Here are some troubleshooting steps to try.

Computer-Related Fixes

Disconnect Audio Devices

Disconnect any audio device connected to your computer such as a Bluetooth speaker or Bluetooth headsets. If so, disconnect Bluetooth and the Bluetooth audio device from your computer and check whether the audio works again.

Update Your Computer

Sometimes Zoom audio may fail to work because of pending updates on your computer. To resolve this problem, update your computer’s operating system and then check if the Zoom audio works again.

1. If you’re using a Windows PC, select Start > Settings > Update & Security > Windows Updates. 

On a Mac, select Apple Menu > About this Mac > Software Update and install any pending updates.

Restart the Call

Restart your Zoom call by leaving the meeting and re-joining using the same Zoom credentials. If prompted about Microphone access, select Allow to give Zoom authorizations to use your mic. 

1. On a Windows PC, search for Microphone in the search box and select Microphone Privacy Settings.

1. Toggle the switch under the Allow desktop apps to access your microphone section to On to enable mic access for Zoom calls.

1. On a Mac, select Apple Menu > System Preferences > Security and Privacy. 

1. Select the lock icon, enter your password, and then check the box for your Mac’s microphone, Zoom, and your desired web browser so you can use audio on all these platforms.

Check Your Device Settings

Sometimes the problem may not be with the Zoom app but with your computer or mobile device. You can start by checking the volume levels on your device or moving closer to your mic. 

If none of these quick fixes resolve the issue, move to specific troubleshooting steps for your device as listed below.

Disconnect Bluetooth Audio Devices

If you have any Bluetooth speaker or headphones connected to the computer, disconnect the Bluetooth connection and check whether the audio works again.

Update Your Computer

You may have forgotten to update your PC or Mac with the latest software updates that usually contain security patches and bug fixes your device needs to work better. In this case, install any pending updates and then try using the audio on Zoom again. 

1. If you’re using a Windows PC, select Start > Settings > Update & Security > Windows Updates. 

1. On a Mac, select Apple Menu > About this Mac > Software Update and install any pending updates.

Smartphone or Tablet

If you’ve confirmed that your internet connection, volume level, and microphone are working fine, and you’ve tried restarting your smartphone or tablet and the Zoom audio still won’t work, try the troubleshooting steps below.

Use the Join Audio Option

Most people with audio issues on Zoom tend to miss the Join Audio option that helps them connect the sound.

1. Tap the screen during a Zoom call to reveal the menu and then tap on the option to Join Audio in the bottom left corner. 

1. Tap WiFi or Cellular Data. 

Note: If the Join Audio option is missing, tap the menu in the bottom-right corner, select Disconnect Audio, leave the call, and rejoin after a few seconds.

Give Zoom Permission to Use Your Microphone 

You can also check whether Zoom has permission to use your phone or tablet’s microphone. 

1. On an iPhone or iPad, go to Settings > Privacy > Microphone and toggle the switch next to Zoom to allow the app to use your iPhone’s mic. 

1. On Android, go to Settings > Apps > Zoom > Permissions and toggle the switch next to Microphone to allow Zoom to use your device’s mic.

Note: You can also try joining Zoom by dialing into the meeting with your phone number and see if your audio will work. If you’re unable to join by dialing in, the host may have disabled that option or is on a plan that lacks the audio add-on.

Update Zoom

You can also update the Zoom app on your computer or mobile device to avoid any potential issues, including those related to Zoom audio.

Computer 

1. Open Zoom on your PC or Mac and select your profile photo in the top right corner.

1. Select Check for updates from the menu.

1. Select Update to install any pending updates.

1. Next, select Install.

1. Select Continue to agree to Zoom terms of service.

1. Next, select Install again to perform standard installation of the software.

1. Enter your password and then select Install Software.

1. Once the installation is complete, select Close. Zoom will reopen after which you can test whether the audio works again.

Android

If you’re using the Zoom app on your Android device, you can update using these steps.

1. Open Google Play Store and tap your profile picture.

1. Tap Manage apps and device.

1. Next, tap Manage and then tap on the Zoom app. If there’s any pending update, tap Update to install it.

iOS

For iOS devices, you can update the Zoom app through the App Store.

1. Open the App Store and tap your profile photo.

1. If an update is available for Zoom, tap Update to install the update.

Reinstall Zoom

If all else fails, uninstall and reinstall Zoom on your computer or mobile device and then try using the audio during a Zoom call. 

Manage Your Audio Struggles on Zoom

By now you should’ve managed to get back your audio on Zoom. 

If you still can’t get any sound, try replacing your microphone with an external, high-quality microphone and set it up properly, or get a pair of good-quality headphones. 

If you’re using an iPhone, check out our guide on the best microphones for iPhone.

Was this guide helpful? Tell us in a comment below. 

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