Facebook(Facebook isn)不仅仅是一个社交网络。它可以帮助您与朋友保持联系、了解新闻提要(news feed)、推广您的业务等等。但无论它多么受欢迎，有时Facebook(Facebook doesn)都无法正常工作，这并不总是你的错。
在本文中，我们将帮助您找出Facebook无法正常工作的原因。我们将引导您完成一系列易于遵循的故障排除步骤，并为您提供正确的解决方案。
1. 检查您的互联网连接
糟糕的互联网连接(internet connection)或 Wi-Fi 信号可能会阻止您访问Facebook。检查您的设备是否正确连接到互联网。这可能听起来很简单，但请确保您的以太网电缆(ethernet cable)已插入并且您的路由器已打开。此外，请查看我们的适合初学者的互联网连接(internet connection)设置指南。
2. Facebook 倒闭了吗？
在重置 iPhone 或重新启动路由器之前，您应该检查Facebook是否已关闭。与任何其他应用程序或网站(app or website)一样，Facebook可能存在服务器范围的问题，导致您和其他人失去与平台的连接。
如果您准备好其他设备，例如iPad 或 Android(iPad or Android)智能手机，您可以尝试登录您的Facebook 帐户(Facebook account)以查看它是否正常工作。也就是说，一个更优雅的解决方案是检查DownDetector。
Down Detector是一个网站，任何人都可以在其中报告与各种网站和在线平台的连接问题。当有许多用户生成的报告时，很可能会出现中断。另外，您还可以使用Down (side note)Detector(Down Detector)检查Netflix是否已关闭。它也适用于其他服务，如Whatsapp、Xbox Live、Gmail等。
3.刷新你的浏览器
如果您使用Facebook网站而不是应用程序，请刷新您的浏览器。这可以修复几乎所有与浏览器相关的故障。您需要做的就是在您的Facebook 页面上点击(Facebook page)重新加载或刷新按钮(Reload or Refresh button)。您会在大多数浏览器的左上角找到该按钮。
如果Facebook仍然无法运行，请关闭所有浏览器选项卡并在新窗口中启动(browser tabs and launch)Facebook 网站。(Facebook website)您还可以尝试其他浏览器，例如Firefox、Google Chrome、Safari和其他(other browsers)您可能没有听说过的浏览器。有时(Sometimes)，故障或浏览器更新(browser update)会暂时阻止您访问您的Facebook 页面(Facebook page)。
4.注销并重新启动应用程序
如果您使用Facebook网站而不是应用程序或 Messenger(app or Messenger)，则可以忽略此步骤。
有时，在 iPhone、iPad、Android或Microsoft Surface 平板电脑(Microsoft Surface tablet)上修复Facebook所需的只是关闭和打开应用程序。许多Facebook问题是由几乎无法跟踪的软件故障引起的。(software glitch)因此，退出您的Facebook 帐户(Facebook account)，关闭应用程序，重新启动它，然后重新登录。
5.清除缓存和数据
随着时间的推移， Web(Web)浏览器会收集和存储大量数据。在某些时候，某些事情会导致故障，它会阻止您登录您的Facebook 帐户(Facebook account)。解决方案是清除浏览器的缓存和数据。
清除数据和缓存的步骤取决于您使用的浏览器和设备(browser and device)。您需要在Apple Safari上执行的步骤与Chrome 或 Firefox(Chrome or Firefox)不同。幸运的是，我们整理了一份关于如何清除任何网络浏览器缓存的详细指南，因此请确保在进行下一个故障排除步骤之前先检查一下。
6.重新启动您的设备
当您的计算机、Android或 iOS 设备开机时间过长时，神秘的事情开始发生。在后台运行的应用程序、服务和操作可能会导致各种故障。这就是为什么不时重启设备是件好事。
7. 更新或重新安装Facebook 应用(Facebook App)
确保(Make sure)您运行的是最新版本的Facebook 应用程序(Facebook app)。检查是否有任何可能要求您更新应用程序的通知。否则，您将遇到兼容性(encounter compatibility)问题，Facebook将停止工作或行为不端。您可以分别从 Google Play Store 和 Apple 的App Store更新应用程序，也可以将其删除并从头开始重新安装。
8.刷新DNS缓存
(DNS)当您尝试连接到Facebook时， (Facebook)DNS问题可能会造成干扰。当您键入网站地址时，域名服务器(Domain Name Server)会收到来自您计算机的请求，并将其转换为特定服务器的IP 地址。(IP address)您的设备将您访问的所有站点的信息存储在DNS 缓存(DNS cache)中。这就是您下次访问网站时加载速度更快的方式。
也就是说，DNS 缓存(DNS cache)中的故障可能会阻止您访问Facebook 网站(Facebook website)。要解决此问题，您需要刷新缓存。以下是在 Windows 上执行此操作的方法：
1. 按住Windows key + R打开运行窗口。键入cmd并单击“确定(OK)”按钮。
2. 在命令提示符控制台(Command Prompt console and press) 中键入以下命令，然后按Enter：
ipconfig /flushdns
如果您使用的其他设备不在 Windows 上运行，(Windows)请阅读我们关于在 Windows、Mac、Android 和 iOS 上清除 DNS 缓存(clearing DNS cache on Windows, Mac, Android, and iOS)的详尽指南。
9. Facebook 停机维护
如果Facebook不适合您，或者您无法登录您的Facebook 帐户(Facebook account)，则该平台可能正在进行维护。您应该会看到有关此的消息或通知(message or notification)，您所能做的就是等待。
其他恼人的 Facebook 问题
您可以连接到Facebook 网站(Facebook website)、应用程序或Messenger，但有些地方不太对劲吗？可能不会出现中断，但如果您无法播放视频或上传照片， Facebook真的可以工作吗？(Facebook)让我们简要地看一下(briefly look)阻止您使用自己喜欢的社交媒体的三个问题。
你不能上传照片(You Can’t Upload Photos)
(Facebook)无法上传照片的 Facebook 并不是真正的Facebook。这是一个常见的抱怨，但有几个可能的解决方案来解决这个问题：
1.根据您的使用情况更新您的浏览器或Facebook 应用程序。(Facebook app)过时的软件可能会导致意外问题，因为它不再与 Facebook 的功能兼容。
2.检查图像格式(image format)。Facebook支持JPEG、PNG、BMP和TIFF，以列举一些更流行的格式。确保以受支持的格式导出照片，并将它们保持在 15MB 以下。
3. 检查来自Facebook的任何电子邮件。Facebook有时会因为上传任何被视为辱骂或不适当的内容而阻止用户。此块可防止您上传任何图像文件。
您无法上传视频(You Can’t Upload Videos)
上一节中有关上传照片的所有内容也适用于视频。确保Facebook 应用程序(Facebook app)是最新的，以支持的格式导出视频(export videos)，并将文件大小(file size)保持在 4GB 以下。
你不能播放视频(You Can’t Play Videos)
有时视频会因为浏览器或应用相关的故障而停止播放。在大多数情况下，您需要做的就是重新启动浏览器。如果这不起作用(t work)，请尝试其他浏览器或重新启动您的设备。
你(Did)解决了你的Facebook问题吗？在下面的评论中告诉我们什么对您有用！
Why Is Facebook Not Working? 9 Fixes for Common Issues
Facebook isn’t just a social network. It helps you stay in touch with yоur frіends, keep υр with the news feеd, promote your business, and so much more. But no matter how popular it is, sometimes Facebook doesn’t work, and it’s not always your fault.
In this article, we will help you figure out why Facebook is not working. We’ll take you through a set of easy-to-follow troubleshooting steps and provide you with the right solutions.
1. Check Your Internet Connection
A bad internet connection or Wi-Fi signal can prevent you from accessing Facebook. Check if your device is connected to the internet correctly. This might sound like a no-brainer, but make sure your ethernet cable is plugged in and that your router is on. Also, check out our beginner-friendly guide on setting up an internet connection.
2. Is Facebook Down?
Before resetting your iPhone or restarting your router, you should check if Facebook is down. Like any other app or website, Facebook might have server-wide issues causing you and others to lose connection to the platform.
If you have another device like an iPad or Android smartphone ready, you can try logging into your Facebook account to see if it’s working. That said, a more elegant solution is to check DownDetector.
Down Detector is a website where anyone can report connection problems with various websites and online platforms. When there are many user-generated reports, chances are there’s an outage. On a side note, you can also use Down Detector to check if Netflix is down. It also works for other services like Whatsapp, Xbox Live, Gmail, and more.
3. Refresh Your Browser
If you use the Facebook website instead of the app, refresh your browser. This can fix almost any browser-related glitch. All you need to do is hit the Reload or Refresh button while you’re on your Facebook page. You’ll find the button in the top-left corner on most browsers.
If Facebook is still not working, close all your browser tabs and launch the Facebook website in a new window. You can also try a different browser like Firefox, Google Chrome, Safari, and other browsers you may haven’t heard of. Sometimes, a glitch or a browser update can temporarily prevent accessing your Facebook page.
4. Log Out and Restart the App
If you use the Facebook website instead of the app or Messenger, you can ignore this step.
Sometimes, all it takes to fix Facebook on your iPhone, iPad, Android, or Microsoft Surface tablet is closing and opening the app. Many Facebook issues are caused by a software glitch that is nearly impossible to track. So log out of your Facebook account, close the app, start it back up, and relog.
5. Clear Cache and Data
Web browsers collect and store a lot of data over time. At some point, something causes a glitch, and it prevents you from logging into your Facebook account. The solution is to clear your browser’s cache and data.
The steps to clear data and cache depends on the browser and device you use. The steps you need to take on Apple Safari will be different from Chrome or Firefox. Fortunately, we pieced together a detailed guide on how to clear the cache of any web browser, so make sure you check it out before going to the next troubleshooting step.
6. Restart Your Device
When your computer, Android, or iOS device is on for too long, mysterious things start happening. The apps, services, and operations running in the background can cause various glitches. That’s why it’s good to restart your device now and then.
7. Update or Reinstall the Facebook App
Make sure you run the latest version of the Facebook app. Check for any notifications that might be asking you to update the app. Otherwise, you’ll encounter compatibility issues, and Facebook will stop working or misbehave. You can update the app from the Google Play Store and Apple’s App Store, respectively, or you can remove it and reinstall it from scratch.
8. Flush the DNS Cache
DNS problems might be interfering when you attempt to connect to Facebook. The Domain Name Server receives a request from your computer when you type a website address, and it converts it into the IP address of a specific server. Your device stores information on all the sites you visit inside the DNS cache. That’s how websites load faster the next time you visit them.
That said, a glitch in the DNS cache can prevent you from accessing the Facebook website. To solve this problem, you need to flush the cache. Here’s how to do it on Windows:
1. Hold the Windows key + R to open the Run window. Type cmd and click on the OK button.
2. Type the following command in the Command Prompt console and press Enter:
ipconfig /flushdns
If you’re using a different device that doesn’t run on Windows, read our extensive guide on clearing DNS cache on Windows, Mac, Android, and iOS.
9. Facebook Is Down for Maintenance
If Facebook is not working for you or you can’t log into your Facebook account, the platform might be undergoing maintenance. You should see a message or notification about this, and all you can do is wait.
Other Annoying Facebook Issues
Can you connect to the Facebook website, app, or Messenger, but something’s not quite right? There might not be an outage, but is Facebook really working if you can’t play videos or upload photos? Let’s briefly look at three issues that prevent you from using your favorite social media.
You Can’t Upload Photos
Facebook without the ability to upload photos isn’t really Facebook. This is a common complaint, but there are a couple of possible solutions to this problem:
1. Update your browser or the Facebook app, depending on what you use. Out-of-date software can cause unexpected issues because it’s no longer compatible with Facebook’s features.
2. Check the image format. Facebook supports JPEG, PNG, BMP, and TIFF, to name some of the more popular formats. Make sure you export your photos in a supported format, and you keep them under 15MB.
3. Check for any emails from Facebook. Facebook will sometimes block people because of uploading any content deemed abusive or inappropriate. This block prevents you from uploading any image files.
You Can’t Upload Videos
Everything in the above section about uploading photos applies to videos as well. Ensure the Facebook app is up-to-date, export videos in a supported format, and keep the file size under 4GB.
You Can’t Play Videos
Sometimes videos stop playing because of a browser or app-related glitch. All you need to do in most cases is restart your browser. If that doesn’t work, try a different browser or restart your device.
Did you solve your Facebook issues? Let us know what worked for you in the comments below!
