当您安装 Windows 10 或将其升级到新版本（如创意者更新^{(Creators Update)}）时，您可能会遇到“开始”菜单^{(Start Menu)}问题。您可能无法固定新应用或将快捷方式和磁贴移动到新位置。这样的问题很烦人，解决办法也不明显。更糟糕的是，您在网上找到的许多修复程序非常繁琐，并且涉及可能导致更多问题的复杂步骤。有些人建议您破解Windows 注册表^{(Windows Registry)}，停止关键的Windows服务等等。对于不知道自己在做什么的临时用户来说，执行这些解决方案是相当危险的。为了帮助您，我们创建了本指南，其中显示了我们亲自测试过的解决方案，并且没有将您的Windows 10计算机或设备^{(computer or device)}存在风险。以下是解决“开始”菜单^{(Start Menu)}问题的方法：

Windows 10开始菜单^{(Start Menu)}可能遇到的问题

本指南涉及您在开始菜单^{(Start Menu)}中可能遇到的以下问题：

• 您不能将新应用固定到“开始”菜单^{(Start Menu)}。最初，它们可能会在您固定它们后立即显示，但是在您关闭开始菜单^{(Start Menu)}并再次打开它后，它们会消失，您将被困在相同的磁贴和快捷方式列表中，无法更改它。
• 您不能在“开始”菜单^{(Start Menu)}上移动快捷方式和磁贴。您可以在“开始”菜单^{(Start Menu)}上拖放项目，但它们永远不会停留在新位置并将自己重置回原来的位置。
• 您无法更改开始菜单^{(Start Menu)}的大小。

您可能会同时遇到所有这些问题，或者只是其中的一些问题。本指南提供了解决这些问题的解决方案。

解决方案 1^{(Solution 1)}：如果您使用的是NVIDIA^{(NVIDIA video)}显卡，您可能需要安装不同的驱动程序

如果您在Google 或 Bing^{(Google or Bing)}上搜索“nvidia 开始菜单不工作”，^{("nvidia start menu not working,")}您会发现许多论坛帖子和新闻文章关于NVIDIA GeForce驱动程序破坏Windows 10 中的开始菜单，例如： ^{(Start Menu)}Nvidia rushes hotfix after bad GeForce driver broken Windows 10 的开始菜单，应用程序^{( Nvidia rushes hotfix after bad GeForce driver broke Windows 10's Start menu, apps)}。如果您有NVIDIA GeForce 卡^{(NVIDIA GeForce card)}，您应该执行以下操作：

• 转到NVIDIA 驱动程序下载^{(NVIDIA Driver Downloads)}。
• ^(Download)为您的显卡下载最新的 Windows 10 驱动程序
• 安装该驱动程序并重新启动^{(driver and reboot)}Windows 10
• 检查开始菜单^{(Start Menu)}是否再次工作。

如果它仍然在起作用并且您已经有最新的驱动程序可用，请尝试使用旧的驱动程序。您将在此处找到NVIDIA的旧驱动程序^{(older drivers here)}。

解决方案 2^{(Solution 2)}：运行 Microsoft^{(Run Microsoft)}的开始菜单疑难解答^{(Start Menu troubleshooter)}

Microsoft创建了一个任何人都可以免费下载和运行的疑难解答程序。根据我们的经验，这个疑难解答程序从来没有帮助过，但微软^(Microsoft)表示它确实帮助了一些用户。转到此页面^{(this page)}，单击“试用疑难解答”^{("Try the troubleshooter")}，然后下载。您也可以使用此直接下载链接^{(direct download link)}。您将下载一个名为“startmenu.diagcab”的文件。^{("startmenu.diagcab.")}运行此文件并单击“高级^(Advanced)”链接。

确保选中“自动应用修复”^{("Apply repairs automatically")}选项，然后单击或点击下一步^(Next)。

开始菜单疑难解答^{(Start Menu troubleshooter)}会进行多项检查，如果发现可以修复的问题，它将自动解决。完成后，它会说明是否可以识别问题。要了解有关它检查的内容和执行的操作的更多信息，请单击“查看详细信息”链接。^{("View detailed information.")}

在这里您可以看到故障排除程序检查未正确安装的应用程序，这可能会导致开始菜单^{(Start Menu)}出现问题、注册表项的权限问题、磁贴数据库和应用程序清单的损坏。

阅读完故障排除报告后，单击或点击^{(click or tap)} 下一步^(Next)，然后点击关闭^(Close)。

解决方案 3^{(Solution 3)}：创建一个新的用户帐户^{(user account)}并删除“开始”菜单^{(Start Menu)}不起作用的用户

开始菜单^{(Start Menu)} 数据库和设置^{(database and settings)}可能会因为您的用户帐户^{(user account)}而损坏。要验证这是否属实，请在Windows 10中创建一个新^{(Windows 10)}用户帐户^{(user account)}并查看“开始”菜单^{(Start Menu)}是否适用于该新用户。如果您需要有关在Windows 10中创建用户帐户的帮助，请阅读以下指南：

• 如何在Windows 10^{(Windows 10)}中创建本地（非 Microsoft）帐户，分 4 步
• 极客^(Geek)创建本地用户帐户和用户^{(Creating Local User Accounts and User Groups)}组的方式^(Way)

此外，如果您需要了解如何在用户帐户之间切换，请阅读本指南：如何在Windows 10中的用户帐户之间切换。

如果开始菜单^{(Start Menu)}适用于新用户帐户^{(user account)}，请执行以下操作：

• 将新用户帐户^{(user account)}设置为管理员。本文展示了这是如何完成的：在Windows中更改^(Windows)用户帐户^{(user account)}类型（标准或管理员^{(Standard or Administrator)}）的 3 种方法。
• 从无法使用“开始”菜单的^{(Start Menu)}用户帐户^{(user account)}备份数据。
• 删除^(Delete)无法使用“开始”菜单^{(Start Menu)}的用户帐户。^{(user account)}本指南分享了这是如何完成的：如何在Windows中删除用户帐户。

您现在可以继续使用您创建的开始菜单适用的新^{(Start Menu)}用户帐户^{(user account)}，或者在您重新启动 Windows 10 后，您可以再次创建旧用户帐户^{(user account)}并将其设置为管理员。这一次，您创建的用户帐户^{(user account)}应该不再有“开始菜单^{(Start Menu)}”问题。这个解决方案是我们尝试过的最好的解决方案之一，它总是帮助我们解决开始菜单^{(Start Menu)}的问题。唯一的缺点是您需要在执行此过程之前备份您的用户文件，并且一旦开始菜单^{(Start Menu)}已修复，您需要重新配置所有已安装的应用程序。在此过程中，所有用户设置都会丢失，需要重做。

解决方案 4^{(Solution 4)}：重置 Windows 10 并重新安装您的应用程序

当所有其他方法都失败时，应将此解决方案用作最后的手段。重置Windows 10意味着所有系统文件都被删除，然后恢复为原始文件。所有桌面应用程序都已删除，因此您必须在重置过程^{(reset process)}完成后重新安装和重新配置它们。但是，您将能够保留您的个人文件。要了解如何执行重置，请遵循此详细教程：如何将Windows 10重置为其出厂默认设置并保留您的文件。

哪个修复对您有用？

如果您阅读Microsoft的帮助页面以解决“开始菜单^{(Start Menu)}”问题，他们的一些解决方案相当可笑。他们建议您检查Windows 更新^{(Windows Updates)}或重新启动您的Windows 10设备。每次开始菜单^{(Start Menu)}出现问题时，我们都刚刚安装了最新版本的Windows 10，因此没有要执行的新更新。此外，我们确实在出现问题之前重新启动了我们的Windows 10 PC。因此我们对微软^(Microsoft)感到失望的建议解决方案。但是，我们在此处描述的修复程序多次对我们有用，我们希望它们也对您有用。试用它们，让我们知道哪个修复程序适用于您的Windows 10 计算机或设备^{(computer or device)}。

The Windows 10 Start Menu is not working? Here are four solutions that work!

When you install Windows 10 or upgrade it to a new version, like the Creatоrs Uрdate, you may enсounter isѕues with the Start Menu. You might not be able to pin new apps or move shortcuts and tiles to a new position. Such problems are very annoying, and the solution is not evident. To make things worse, many fixes that you find online are very cumbersome and involve complicated steps that may cause even more problems. Some people recommend that you hack the Windows Registry, stop critical Windows services and so on. These solutions are rather dangerous to perform for casual users who don't know what they are doing. To help you, we have created this guide which shows solutions that we have personally tested and which don't put your Windows 10 computer or device at risk. Here's how to fix your issues with the Start Menu:

The problems you may encounter with the Start Menu in Windows 10

This guide refers to the following issues that you may encounter with the Start Menu:

• You cannot pin new apps to the Start Menu. Initially, they may show up, immediately after you pin them but, after you close the Start Menu and open it again, they will disappear, and you will be stuck with the same list of tiles and shortcuts, unable to change it.
• You cannot move shortcuts and tiles on the Start Menu. You may drag and drop items on the Start Menu, but they never stick to their new position and reset themselves back to their original position.
• You cannot change the size of the Start Menu.

You may encounter all these issues at once or just some of them. This guide offers solutions that will solve these problems.

Solution 1: If you are using a NVIDIA video card, you might need to install a different driver

If you search on Google or Bing for "nvidia start menu not working," you will find many forum posts and news articles about NVIDIA GeForce drivers breaking the Start Menu in Windows 10, like this one: Nvidia rushes hotfix after bad GeForce driver broke Windows 10's Start menu, apps. If you have a NVIDIA GeForce card, you should do the following:

• Go to NVIDIA Driver Downloads.
• Download the latest Windows 10 driver for your graphics card
• Install that driver and reboot Windows 10
• Check whether the Start Menu works again.

If it is still acting out and you already have the newest driver available, try an older driver too. You will find NVIDIA's older drivers here.

Solution 2: Run Microsoft's Start Menu troubleshooter

Microsoft has created a troubleshooter that anyone can download and run, for free. In our experience, this troubleshooter never helped, but Microsoft says it does help some users. Go to this page, click "Try the troubleshooter" and then download it. You can also use this direct download link. You will download a file called "startmenu.diagcab." Run this file and click on the Advanced link.

Make sure that the option to "Apply repairs automatically" is checked and click or tap Next.

The Start Menu troubleshooter makes several checks, and if it finds a problem that it can fix, it will solve it automatically. When done, it says whether it could identify a problem or not. To learn more about what it has checked and the actions it performed, click the link that says: "View detailed information."

Here you can see that the troubleshooter checks for apps that are not installed correctly, which may cause problems with the Start Menu, permission issues with registry keys, the corruption of the tile database and the application manifest.

When you are done reading the troubleshooting report, click or tap Next and then Close.

Solution 3: Create a new user account and delete the user for whom the Start Menu doesn't work

It may happen that the Start Menu database and settings are corrupt just for your user account. To verify whether this is true, create a new user account in Windows 10 and see whether the Start Menu works for this new user. If you need help with creating user accounts in Windows 10, read these guides:

• How to create a local (non-Microsoft) account in Windows 10, in 4 steps
• The Geek's Way of Creating Local User Accounts and User Groups

Also, if you need to know how to switch between user accounts, read this guide: How to switch between user accounts in Windows 10.

If the Start Menu works for the new user account, do the following:

• Set the new user account as administrator. This article shows how this is done: 3 ways to change the type of a user account (Standard or Administrator), in Windows.
• Backup the data from the user account from whom the Start Menu doesn't work.
• Delete the user account for whom the Start Menu doesn't work. This guide shares how this is done: How to delete user accounts in Windows.

You can now continue using the new user account that you have created for whom the Start Menu works or after you restart Windows 10, you can create the old user account again and set it as an administrator. This time, the user account that you created should no longer have issues with the Start Menu. This solution is one of the best that we have tried, and it always helped us fix our problems with the Start Menu. The only downside is that you need to backup your user files before performing this procedure and, once the Start Menu is fixed, you need to reconfigure all your installed apps again. All user settings are lost in this process, and they need to be redone.

Solution 4: Reset Windows 10 and reinstall your apps

This solution should be used as a last resort when all others failed. Resetting Windows 10 means that all the system files are deleted and then restored to their originals. All desktop applications are removed, so you'll have to reinstall and reconfigure each of them after the reset process is done. However, you will be able to keep your personal files. To learn how the reset is performed, follow this detailed tutorial: How to reset Windows 10 to its factory defaults and keep your files.

Which fix worked for you?

If you read Microsoft's help pages for fixing issues with the Start Menu, some of their solutions are rather laughable. They recommend that you check for Windows Updates or restart your Windows 10 device. Each time we had issues with the Start Menu, we had just installed the latest version of Windows 10, so there were no new updates to perform. Also, we did reboot our Windows 10 PC before having issues. Therefore we were disappointed with Microsoft's proposed solutions. However, the fixes that we described here worked for us on multiple occasions, and we hope that they will work for you too. Try them out and let us know which fix has worked for your Windows 10 computer or device.

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