迪士尼Plus又不能用(Disney Plus not working)了吗？别担心，所有流媒体服务偶尔都会出现问题，它们会抛出错误代码。既然你在这里，你可能正在处理错误代码 39。它背后有不同的原因，在本文中，我们将探讨所有这些原因并向你展示如何解决这个问题。
另外，如果您的设备无法连接到服务器
，请务必查看我们的指南，了解如何修复 Disney Plus 错误代码 83 。(how to fix Disney Plus error code 83)
什么是迪士尼 Plus 错误代码 39？
出现错误代码 39(Error Code 39)是因为Disney Plus 检测到您的设备没有流式传输其内容所需的权限或安全的互联网连接。您将收到的消息非常笼统，它描述了请求的视频无法播放。如果问题仍然存在，它还会通知您联系Disney Plus支持。(Support)这可能需要一段时间，错误代码 39(Error Code 39)背后的原因可能很简单，所以让我们看看如何快速修复它。
迪士尼 Plus 错误代码 39(Disney Plus Error Code 39)背后的原因
在尝试流式传输Disney(Disney) Plus 节目
时，您可能突然看到此错误代码的原因有多种：
- Disney Plus应用程序未通过复制保护检查。这通常发生在长时间闲置之后。
- 损坏的数据存储在临时文件夹中。
- 一个随机故障破坏了Disney Plus应用程序。这些故障在AppleTV(AppleTV)或AndroidTV上通常很常见。
- (Remnant)需要清除剩余的临时文件。如果您使用游戏机（PS4或Xbox One）流式传输Disney Plus，您可能需要清除临时文件。
- 您让游戏内录音设备处于连接状态。同样，这只会发生在游戏机上。Disney Plus的DRM保护将阻止您在录制时使用他们的流媒体服务。
- 您正在使用分离器将Disney Plus内容发送到投影仪。Disney Plus在从控制台传递到投影仪的HDMI信号中内置了版权保护。如果HDMI电缆出现故障
，同样的HDMI保护可能会导致错误 39 。(Error 39)
如何修复 Disney Plus 错误代码 39(Fix Disney Plus Error Code 39)
您可以使用Disney Plus解决此问题的方法取决于它最初发生的原因。即使您不知道其背后的确切原因，您也可以尝试其中的几个技巧，看看它是否能解决问题。
1.尝试重新加载视频
大多数情况下，流媒体服务错误可以在您重新加载视频后简单地消失。试一试，看看它是否会在重新加载后开始播放。如果没有，或者如果它在一段时间后再次停止，您将不得不尝试针对Error Code 39的另一种解决方案。
2.重启设备
损坏的数据通常是错误代码 39(Error Code 39)的罪魁祸首。但这是一个简单的修复。您所要做的就是重新启动您的流媒体设备。重新启动的方法取决于您使用的设备类型。
在AppleTV上，前往Settings > System，然后单击“重启(Restart)” 。
在Android TV上按主页(Home)按钮，然后转到Settings > About并单击电源菜单(Power Menu)中的重新启动(Restart)。
在Android平板电脑或智能手机上，您需要按住电源按钮，直到出现选项列表。选择重新启动(Choose Restart)。
在 iPhone 上，按住侧边按钮或音量按钮（取决于型号）。将出现一个关机滑块。将它一直拖到右边。设备关闭后，您可以继续正常打开它。
重新启动将消除任何可能干扰您的Disney Plus 流媒体的损坏的临时文件。确保(Make)在重新启动设备之前正确关闭应用程序。
如果您不喜欢重启流媒体设备的想法，请尝试只重启应用程序。关闭它并再次打开它，看看是否可以解决问题。如果没有，请继续阅读。
3.重新安装迪士尼Plus App
如果您怀疑Disney Plus应用程序中损坏的数据导致错误 39(Error 39)，则必须重新安装它。无论您使用什么设备，都必须完全卸载该应用程序，然后像第一次一样重新安装。这样您将确保所有可能损坏的相关文件也都消失了。
4.将AppleTV或AndroidTV重置为出厂设置(Factory Settings)
如果您在AppleTV或AndroidTV上遇到错误代码 39(Error Code 39)，并且重新安装Disney Plus应用程序没有帮助，您可以尝试将设备重置为出厂设置。如果您使用其他设备流式传输Disney Plus，则可以跳过此步骤。
如何重置您的 AppleTV
1. 在AppleTV上，前往Settings > System，然后导航至“维护(Maintenance)”部分。
2. 转到重置(Reset)并按重置(Reset)和更新(Update)按钮进行确认。安装Disney Plus应用程序并检查错误代码 39(Error Code 39)是否仍然弹出。
如何重置你的 AndroidTV
1. 在AndroidTV上，转到主(Home)菜单并访问Settings > Device。
2. 从那里访问存储(Storage)和重置(Reset)菜单> Factory data和重置。
3. 弹出确认画面。选择擦除一切(Erase Everything)。您的电视将重新启动，您可以继续再次安装Disney Plus应用程序。
5. 重新启动您的控制台
如果您使用 Xbox One 或Playstation 4流式传输Disney Plus，则必须重启您的控制台。这意味着您将需要耗尽控制台的电力电容器，以删除Disney Plus可能创建的任何损坏的临时数据。
如何对 Xbox 进行电源循环
要重启 Xbox(Xbox)，请按住电源按钮至少 10 秒钟，直到您看到前面的LED灯闪烁。控制台关闭后，拔下电源线并保持断开状态至少一分钟，以确保电力电容器耗尽电量。插回电缆后，打开Xbox One 并等待其完全加载。
如何重新启动PlayStation 控制台(PlayStation Console)
要重启PS4或PS5，请按住电源按钮直到设备完全关闭。确保(Make)它没有处于休眠模式。拔下电源线并静置几分钟，然后再插回去。启动您的控制台并等待它完全加载，然后再检查Disney Plus是否正常工作。
6.移除游戏内捕获设备(Capture Device)
Disney Plus以及许多其他流媒体应用程序实施了某些DRM 保护措施(DRM protections)，以确保其内容不被盗版。这就是为什么流媒体应用程序有时会与游戏内捕获设备（例如Elgato）甚至蓝光(BluRay)光盘发生冲突。最好在通过游戏机
启动Disney Plus 应用程序之前移除任何此类设备。(Disney)
7. 更换 HDMI 电缆或端口
如果您尝试通过使用HDMI连接的设备（Xbox One 连接到智能电视，或您的计算机连接到显示器）播放(HDMI)Disney Plus 节目，则电缆或(Disney)HDMI端口可能有问题。您需要对两者进行故障排除才能知道要更换哪一个。最简单的方法是将HDMI(HDMI)线缆换成HDMI 2.1兼容的线缆。如果这没有帮助，请将电缆插入不同的HDMI端口。
8.在其他设备上
退出Disney Plus
Disney Plus不允许您使用无限数量的设备登录。如果您仍然遇到错误代码 39(Error Code 39)，请检查同时登录了多少台设备。从您的 PC、电视、平板电脑或智能手机注销，然后尝试仅使用一台设备访问Disney Plus应用程序。
9.尝试不同的流媒体设备(Different Streaming Device)
问题可能出在您用来播放Disney Plus视频的设备上。尝试通过其他设备访问该应用程序。使用智能手机或 Xbox One 代替电视。如果一个有效而另一个无效，您将确认问题出在哪里。在可用的设备上观看内容，并对不可用的设备进行故障排除。
10.问题(Problem)出在迪士尼Plus的尽头
如果您尝试了上述所有方法，但似乎对错误代码 39(Error Code 39)没有任何帮助，那么问题可能根本就不是您的问题。联系Disney Plus 支持(Disney Plus support)并与他们联系以获得进一步的解决方案。可能是您尝试访问的内容在您所在的地区不可用，或者Disney Plus本身存在一些技术问题。在这种情况下，你将不得不相信迪士尼 Plus(Disney Plus)团队会为你解决问题。
(Enjoy Disney Plus Content)无错误地
享受 Disney Plus 内容
如果您无法确定问题所在，请逐一尝试我们所有的Disney Plus 错误代码 39解决方案。(Disney Plus Error Code 39)它们可能并不都适用于您，具体取决于您用于流式传输的设备，因此您可能必须尝试多个故障排除步骤才能找到适合您的设备。
此外，请务必查看我们关于如何修复 Netflix 错误(how to fix Netflix errors)的指南，因为Disney Plus远非唯一有问题的流媒体服务。
10 Ways to Fix Disney Plus Error Code 39
Is Disney Plus not working again? Don’t worry, all streaming services have problems occasionally and they throw error codes. Since you’re here, you’re probably dealing with error code 39. There are different reasons behind it, and in this article, we will explore all of them and show you how to fix the issue.
Also, make sure to check out our guide on how to fix Disney Plus error code 83 if your device fails to connect to the servers.
What is Disney Plus Error Code 39?
Error Code 39 occurs because Disney Plus detects that your device doesn’t have the required permission, or a secure internet connection, to stream its content. The message you will receive is pretty generic and it describes that the requested video is unable to play. It also informs you to contact Disney Plus Support if the problem persists. That can take a while, and the reason behind Error Code 39 might be a simple one so let’s see how you can fix it quickly.
Reasons Behind Disney Plus Error Code 39
There are several reasons why you might suddenly see this error code when trying to stream a Disney Plus show:
- The Disney Plus app is failing a copy-protection check. This usually happens after long idle periods.
- Corrupted data is being stored in the temp folder.
- A random glitch breaks the Disney Plus app. These glitches are often common on AppleTV or AndroidTV.
- Remnant temp files need to be cleared. If you’re using a gaming console (PS4 or Xbox One) to stream Disney Plus, you might need to clear temporary files.
- You left the in-game recording device connected. Again this will happen only on gaming consoles. The DRM protections Disney Plus has will prevent you from using their streaming service while recording.
- You’re using a splitter to send Disney Plus content to a projector. Disney Plus has copyright protection built into the HDMI signal that passes from the console to the projector. This same HDMI protection can cause Error 39 if the HDMI cable is malfunctioning.
How to Fix Disney Plus Error Code 39
The method you can use to fix this issue with Disney Plus will depend on the reason why it happened in the first place. Even if you don’t know the exact reason behind it, you can try several of these tips and see if it resolves the problem.
1. Try Reloading the Video
Most of the time the streaming service errors can go away simply after you reload the video. Give it a try and see if it will start playing after a reload. If it doesn’t, or if it stops again after some time, you will have to try another solution for Error Code 39.
2. Reboot the Device
Corrupted data is often the culprit for Error Code 39. But this is an easy fix. All you have to do is restart your streaming device. The method of restarting will depend on the type of device you are using.
On AppleTV go to Settings > System and click Restart.
On Android TV press the Home button, then go to Settings > About and click Restart in the Power Menu.
On Android tablets or smartphones you need to hold the power button until the list of options appears. Choose Restart.
On the iPhone, press and hold the side button, or the volume button (depending on the model). A power-off slider will appear. Drag it all the way to the right. Once the device is off, you can proceed to turn it on normally.
A restart will get rid of any possible corrupted temp files that might be interfering with your Disney Plus streaming. Make sure to properly close the app before you restart the device.
If you don’t like the idea of restarting your streaming device, try restarting only the app. Close it and open it again, and see if this fixes the problem. If not, continue reading.
3. Reinstall the Disney Plus App
If you suspect corrupted data within the Disney Plus app is causing Error 39, you will have to reinstall it. No matter what device you’re using, you will have to completely uninstall the app, and install it again just as you did the first time. This way you will make sure all related files that could be corrupted are gone as well.
4. Reset AppleTV or AndroidTV to Factory Settings
If you encounter Error Code 39 on your AppleTV or AndroidTV, and reinstalling the Disney Plus app didn’t help, you can try resetting your device to factory settings. If you’re using another device for streaming Disney Plus, you can skip this step.
How to Reset Your AppleTV
1. On AppleTV, go to Settings > System and then navigate to the Maintenance section.
2. Go to Reset and confirm by pressing the Reset and Update button. Install the Disney Plus app and check if Error Code 39 still pops up.
How to Reset Your AndroidTV
1. On AndroidTV, go to the Home menu and access Settings > Device.
2. From there access Storage & Reset menu > Factory data & reset.
3. The confirmation screen will pop up. Select Erase Everything. Your TV will restart and you can proceed to install the Disney Plus app again.
5. Power-Cycle Your Console
If you’re using an Xbox One or Playstation 4 to stream Disney Plus, you will have to power-cycle your console. This means you will need to drain the power capacitors of the console to remove any corrupted temporary data Disney Plus might have created.
How to Power-Cycle the Xbox
To power-cycle the Xbox, press and hold the power button for at least 10 seconds until you see the front LED light flashing. Once the console is off, remove the power cable and keep it disconnected for at least a minute to make sure the power capacitors drain. Once you plug the cable back, turn on your Xbox One and wait for it to fully load.
How to Power-Cycle a PlayStation Console
To power-cycle a PS4 or PS5, press and hold the power button until the device is completely off. Make sure it is not in hibernation mode. Plug out the power cord and let it sit for a few minutes before you plug it back. Start your console and wait for it to fully load before checking if Disney Plus works properly.
6. Remove the In-Game Capture Device
Disney Plus, as well as many other streaming apps, put certain DRM protections in place to make sure their content is not being pirated. That is why streaming apps sometimes conflict with in-game capturing devices such as Elgato, or even BluRay discs. It is best to remove any such device before starting the Disney Plus app through a gaming console.
7. Change the HDMI Cables or Port
If you’re trying to play a Disney Plus show through a device that uses an HDMI connection (an Xbox One to a smart TV, or your computer to a monitor), there might be a problem with your cable or HDMI port. You will need to troubleshoot both to know which one to replace. The easiest thing to do is swap the HDMI cable for one that is HDMI 2.1 compliant. If that doesn’t help, plug the cable into a different HDMI port.
8. Log Out of Disney Plus on Other Devices
Disney Plus won’t allow you to log in with an indefinite number of devices. If you’re still encountering Error Code 39, check how many devices are logged in at once. Log out from your PC, TV, tablet, or smartphone and try using only one device to access the Disney Plus app.
9. Try a Different Streaming Device
Perhaps the problem is with the device you’re using to stream Disney Plus videos. Try accessing the app through another device. Instead of a TV, use your smartphone, or Xbox One. If one works and the other doesn’t you will confirm where the problem is. Watch the content on the device that works, and troubleshoot the one that doesn’t.
10. The Problem Is on Disney Plus’ End
If you tried all of the above and nothing seems to help with Error Code 39, the problem might not even be on your end. Contact Disney Plus support and check with them for further solutions. It could be that the content you’re trying to access is not available in your region, or there is some technical issue within Disney Plus itself. In that case, you will have to put your trust in the Disney Plus team to solve the issue for you.
Enjoy Disney Plus Content Error-Free
If you can’t determine the problem, try all of our Disney Plus Error Code 39 solutions one by one. They might not all be applicable to you, depending on what device you are using to stream, so you might have to try several troubleshooting steps before you find the one that works for you.
Also, make sure to check our guide on how to fix Netflix errors because Disney Plus is far from being the only streaming service with problems.
