您在 iPhone 或Android手机上使用Facebook Messenger时遇到问题吗？该应用程序不发送或接收您的消息(the app not send or receive your messages)吗？如果是这样，它可能存在技术故障，或者您的手机可能存在问题。我们将向您展示如何解决该问题。
Messenger无法在您的智能手机上运行的一些原因包括互联网连接不活跃、 Messenger面临中断、手机存储空间不足等。
1. 检查您的互联网连接(Internet Connection)是否正常
如果Messenger(Messenger)等支持互联网的应用程序停止工作，您应该首先检查并确保您的互联网连接正常。不活动的连接可能会导致应用程序无法发送或接收消息。
您可以通过在手机上启动网络浏览器并访问您选择的任何站点来验证连接状态。如果您可以加载该站点，则您的互联网连接工作正常。
但是，如果站点加载失败，您需要解决连接问题(fix the issue with your connection)。您可以尝试自己解决互联网问题(troubleshooting your internet problems)或寻求提供商的帮助。
2. 检查 Messenger 是否已关闭
Messenger 可能面临中断，导致其服务中断。在这种情况下，您无法在应用程序上发送或接收来自联系人的消息。
检查应用程序是否遇到问题的一种方法是前往Downdetector上的 Facebook Messenger 页面(Facebook Messenger’s page)。该站点会告诉您在线服务是否面临中断。
如果Messenger确实宕机了，您只能等待公司解决问题并恢复服务。
3.重启手机
您手机的小故障可能会导致您安装的应用程序出现故障。您的Messenger无法正常工作的问题可能是由于您手机上的临时错误造成的。
在这种情况下，您可以重启您的 iPhone(restart your iPhone)或Android手机，看看是否可以解决问题。重新启动手机(Rebooting the phone)通常可以解决许多问题，因为您的所有手机功能都会重新加载。
重启 iPhone
- 按住iPhone 上的调高音量 + 侧边按钮
Up + Side调低音量+ Side
- 拖动(Drag)滑块以关闭手机。然后，等待 30 秒。
- 按住侧边(Side)按钮直到手机屏幕显示Apple标志，重新打开手机。
重启安卓手机
- 按住手机上
的电源按钮。(Power)
- 从菜单中选择重新启动。
4. 更新手机
上的(Your)Facebook Messenger 应用程序(Facebook Messenger App)
过时的应用程序版本通常有很多问题，手机上的Messenger可能就是这种情况。幸运的是，您可以通过将应用程序更新(updating your app)到最新版本
来解决其中的大部分问题。
较新的应用程序版本带来了错误修复以及其他一般增强功能，从而改善了您使用该应用程序的整体体验。
在 iPhone 上
- 在 iPhone 上启动 App Store。
- 选择底部的更新。
- (Choose Update)在应用程序列表中选择Messenger旁边的更新。
在安卓上
- 在您的手机上
启动Google Play 商店。(Google Play Store)
- 搜索并点击 Messenger。
- 选择更新以更新应用程序。
5. 更新智能手机的 iOS 或Android 版本(Android Version)
与 Messenger 一样，保持手机操作系统更新(keep your phone’s operating system updated)非常重要，这样才能尽可能减少错误。您手机的系统错误可能导致Messenger无法运行，从而导致应用程序出现各种错误消息和故障。
您可以通过在 iPhone或 Android 设备
上安装最新的软件更新(installing the latest software update on your iPhone)来修复该问题。
更新 iOS
- 在 iPhone 上启动设置。
- 导航(Navigate)到设置(Settings)中的General > Software Update。
- 让您的 iPhone 检查更新的 iOS 版本。
- 下载并安装可用更新。
- 重启手机。
更新安卓
- 打开手机上的设置。
- 向下滚动(Scroll)并选择关于(About)设备。
- 点击顶部的软件更新图标。(Software)
- 让您的手机检查可用的更新。
- 安装可用更新并重新启动手机。
6. 清除 Facebook Messenger 的缓存(Cache)（仅限
Android ）
Messenger会在您的手机上存储称为缓存文件的临时文件，以提高应用程序的性能。有时，这些文件会损坏，从而导致应用程序出现问题。
缓存文件的好处是您可以删除这些文件(delete these files)并解决您的问题，而不会影响您的个人数据。当您使用应用程序的各种功能时，您的应用程序将重新创建这些文件。
请注意，您只能在Android设备上清除应用程序的缓存文件。您必须在 iPhone 上卸载并重新安装该应用程序才能删除该应用程序的缓存数据。
- 在您的Android手机上启动设置(Settings)并选择应用程序(Apps)。
- 选择应用程序(Choose App)管理并点击列表中的Messenger。
- 在应用程序屏幕上
选择存储使用情况。(Storage)
- 选择清除(Choose Clear)缓存以删除应用程序的缓存数据。
- 在手机上启动Messenger应用程序。
7.释放手机的存储空间(Storage Space)
与所有其他应用程序一样，Messenger需要手机上有一定的可用存储空间来存储临时文件。如果您的手机内存不足，这可能就是您无法使用Messenger应用程序的原因。
在这种情况下，您可以删除手机中不需要的文件(delete your phone’s unwanted files)以释放存储空间。您可以删除照片、视频、应用程序和其他文件，以便为 iPhone 或Android(Android)设备
上的 Messenger 文件腾出空间。
iOS 和Android都提供了一个存储分析器工具，可以告诉您什么项目占用了多少存储空间。然后您可以选择要删除的项目并释放存储空间(free up your storage)。
在 iPhone 上
- 在 iPhone 上启动设置。
- Select General >在“设置”中(Settings)选择“通用”> “ iPhone 存储空间” 。
- 查看 iPhone 的存储空间以决定要删除的内容。
在安卓上
- 打开手机上的设置。
- 向下滚动(Scroll)并选择关于(About)设备。
- 选择存储。
- 分析手机的存储概览，看看您可以删除哪些内容来为新文件腾出空间。
8.为Facebook Messenger启用后台数据(Background Data)
Messenger需要访问互联网，即使您没有使用该应用程序来获取收到的消息也是如此。如果您遗漏了任何消息，您或其他人可能在您的手机上禁用了该应用程序的后台数据选项(app’s background data option on your phone)。
您必须打开该选项，这样Messenger才能使用您的互联网连接发送和接收消息，即使应用程序未打开也是如此。
在 iPhone 上
- 启动设置(Settings)并选择Messenger。
- 打开后台应用刷新。
在安卓上
- 打开设置并选择应用程序。
- 选择应用程序(Choose App)管理并点击Messenger。
- 选择数据使用。
- 打开后台数据。
9.在手机
上重新安装(Your)Facebook Messenger
如果您在使用Messenger时仍然遇到问题，则该应用的核心文件可能是罪魁祸首。这些文件可能已损坏，从而改变应用程序在您手机上的行为方式。
您无法手动修复这些文件，但您可以重新安装该应用程序(reinstall the app)，这样就可以做到这一点。重新下载应用程序时，您必须重新登录您的帐户；您在应用程序中的聊天记录和其他数据将保持不变。
在 iPhone 上
- 在主屏幕上点击(Tap)并按住 Messenger。
- (Select X)选择应用程序左上角的
X。
- 在提示中选择删除。
- 启动App Store，找到Messenger，然后点击下载图标。
在安卓上
- 点击(Tap)并按住手机应用程序抽屉中的Messenger。
- 在菜单中选择卸载。
- 在提示中选择卸载。
- 启动Google Play Store，搜索Messenger，然后选择安装(Install)。
修复(Fix)手机
上损坏的(Your)Facebook Messenger 应用(Broken Facebook Messenger App)程序
如果您使用Facebook Messenger与您的朋友和家人保持联系，您的应用程序使用中断可能意味着与您所爱的人断开连接。
幸运的是，该应用程序的问题不是永久性的，您可以通过在手机上随意更改一些选项来解决这些问题。完成后，该应用程序将开始工作，允许您联系所有已保存的联系人(reach out to all your saved contacts)。聊天愉快！
9 Ways to Fix Facebook Messenger Not Working
Do you have trouble using Facebook Messenger on your iPhone or Android phone? Does the app not send or receive your messages? If so, it may have a technical glitch, or there may be an issue with your phone. We’ll show you how to fix the problem.
Some reasons Messenger doesn’t work on your smartphone include an inactive internet connection, Messenger facing an outage, the lack of storage space on your phone, and more.
1. Check if Your Internet Connection Is Working
If an internet-enabled app like Messenger stops working, you should first check and ensure your internet connection is working. An inactive connection can cause the app not to send or receive messages.
You can verify your connection’s status by launching a web browser on your phone and accessing any site of your choice. If you can load the site, your internet connection is working fine.
However, if the site fails to load, you need to fix the issue with your connection. You can try troubleshooting your internet problems yourself or seek your provider’s help.
2. Check if Messenger Is Down
It’s possible Messenger is facing an outage, causing interruptions in its services. In this case, you can’t send or receive messages from your contacts on the app.
One way to check if the app is experiencing issues is by heading to Facebook Messenger’s page on Downdetector. This site tells you if an online service is facing outages.
If Messenger is indeed down, you can’t do anything but wait for the company to fix the issues and bring the service back up.
3. Restart Your Phone
Your phone’s minor glitches can cause your installed apps to malfunction. Your Messenger not working issue may have resulted from a temporary bug on your phone.
In this case, you can restart your iPhone or Android phone and see if that resolves the issue. Rebooting the phone often fixes many problems as all your phone’s functions are reloaded.
Restart an iPhone
- Press and hold down either Volume Up + Side or Volume Down + Side buttons on your iPhone.
- Drag the slider to turn your phone off. Then, wait for 30 seconds.
- Turn your phone back on by pressing and holding down the Side button until the phone screen displays an Apple logo.
Restart an Android Phone
- Press and hold down the Power button on your phone.
- Select Restart from the menu.
4. Update the Facebook Messenger App on Your Phone
An outdated app version often has many issues, and this may be the case with Messenger on your phone. Luckily, you can fix most of those problems by updating your app to the latest version.
A newer app version brings bug fixes as well as other general enhancements, improving your overall experience with the app.
On iPhone
- Launch App Store on your iPhone.
- Select Updates at the bottom.
- Choose Update next to Messenger on the app list.
On Android
- Launch Google Play Store on your phone.
- Search for and tap on Messenger.
- Select Update to update the app.
5. Update Your Smartphone’s iOS or Android Version
Like Messenger, it’s important to keep your phone’s operating system updated so you have as few bugs as possible. Your phone’s system bug may be causing Messenger not to work, resulting in various error messages and malfunctions in the app.
You can fix that by installing the latest software update on your iPhone or Android device.
Update iOS
- Launch Settings on your iPhone.
- Navigate to General > Software Update in Settings.
- Let your iPhone check for newer iOS versions.
- Download and install the available updates.
- Restart your phone.
Update Android
- Open Settings on your phone.
- Scroll down and select About device.
- Tap the Software update icon at the top.
- Allow your phone to check for available updates.
- Install the available updates and reboot your phone.
6. Clear Facebook Messenger’s Cache (Android Only)
Messenger stores temporary files called cache files on your phone to improve the app’s performance. Sometimes, these files become corrupt, causing issues in the app.
The good thing about cache files is that you can delete these files and resolve your issue without affecting your personal data. Your app will recreate these files as you use the app’s various features.
Note that you can only clear an app’s cache files on an Android device. You’ll have to uninstall and reinstall the app on your iPhone to delete the app’s cached data.
- Launch Settings on your Android phone and select Apps.
- Choose App management and tap Messenger on the list.
- Select Storage usage on the app screen.
- Choose Clear cache to remove the app’s cached data.
- Launch the Messenger app on your phone.
7. Free Up Your Phone’s Storage Space
Like all other apps, Messenger requires a certain amount of free storage space on your phone to store temporary files. If your phone is running out of memory, that may be why you can’t use the Messenger app.
In this case, you can delete your phone’s unwanted files to free up storage. You can remove your photos, videos, apps, and other files to make room for Messenger’s files on your iPhone or Android device.
Both iOS and Android offer a storage analyzer tool that tells you what item occupies what amount of storage. You can then choose the items to delete and free up your storage.
On iPhone
- Launch Settings on your iPhone.
- Select General > iPhone Storage in Settings.
- Review your iPhone’s storage to decide what content to remove.
On Android
- Open Settings on your phone.
- Scroll down and select About device.
- Choose Storage.
- Analyze your phone’s storage overview and see what you can delete to make space for new files.
8. Enable Background Data for Facebook Messenger
Messenger requires access to the internet even when you aren’t using the app to fetch incoming messages. If you’re missing any messages, you or someone may have disabled the app’s background data option on your phone.
You’ll have to toggle on the option so that Messenger can use your internet connection to send and receive messages even when the app isn’t open.
On iPhone
- Launch Settings and select Messenger.
- Turn on Background App Refresh.
On Android
- Open Settings and select Apps.
- Choose App management and tap Messenger.
- Select Data usage.
- Turn on Background data.
9. Reinstall Facebook Messenger on Your Phone
If you continue to experience issues with Messenger, the app’s core files might be the culprit. These files may have become corrupt, changing the way the app behaves on your phone.
You can’t fix those files manually, but you can reinstall the app, which will do just that. You’ll have to log back into your account when you redownload the app; your chats and other data in the app will remain intact.
On iPhone
- Tap and hold Messenger on your home screen.
- Select X in the app’s top-left corner.
- Choose Delete in the prompt.
- Launch App Store, find Messenger, and tap the download icon.
On Android
- Tap and hold on Messenger in your phone’s app drawer.
- Select Uninstall in the menu.
- Choose Uninstall in the prompt.
- Launch Google Play Store, search for Messenger, and select Install.
Fix a Broken Facebook Messenger App on Your Phone
If you use Facebook Messenger to stay in touch with your friends and family, an interruption in your app usage can mean being disconnected from all your loved ones.
Luckily, the app’s issues aren’t permanent, and you can fix them by changing a few options here and there on your phone. Once you’ve done that, the app will start working, allowing you to reach out to all your saved contacts. Happy chatting!
