如果您尝试加载 iTunes 并在(tried loading up iTunes and have a problem)访问 iTunes Store时遇到问题，那么不得不等待连接可能会令人沮丧。通常，连接会卡在“正在访问 iTunes 商店”消息上，并且只有在单击“X”关闭它后才会消失。
多年来，由于各种原因发生了这种情况，但本指南将向您展示一些原因，以及如何解决这些问题。
是什么导致访问(Accessing)iTunes Store问题
此问题通常在 Windows 中的 iTunes 中遇到，并且在 iTunes 软件无法与 iTunes 服务器建立安全的TSL链接时发生。因此，iTunes 无法访问 iTunes Store，因此您会遇到“正在访问(Accessing)iTunes Store ”消息。
它也可能是由损坏的HOSTS 文件(HOSTS file)和另一个程序干扰Windows Socket设置引起的。这可能在安装可能损坏套接字设置的下载管理器等网络相关软件后出现，因为它们也是网络功能的一部分。
当Windows Socket 设置损坏(Windows Socket settings are corrupt)时，它可能会导致Apple Mobile Device Service.exe进程在尝试连接到 iTunes 时使用高CPU 。如果服务无法连接，它会继续耗尽CPU，即使没有应用程序正在运行。
您的计算机可能会比平时更快地过热或耗尽电池，并且风扇可能会超速运转。
如何修复“访问(Accessing)iTunes Store”消息卡住问题
1. 快速修复
- 尝试在网络浏览器上访问您的帐户，看看它是否有效。
- 检查 Windows 任务管理器(Check Windows Task Manager)( CTRL+ALT+DEL ) 并检查Apple Mobile Device Service.exe进程。如果在 iTunes 未运行时其CPU使用率超过 20%，则Windows 套接字(Windows Socket)设置可能已损坏。
- 将 iTunes更新(Update)到最新版本，因为过时的软件可能会在尝试连接到 iTunes 商店时导致不兼容问题。
- 卸载 iTunes、QuickTime和Safari，然后重新安装 iTunes。确保在卸载 iTunes 之前备份您的 iTunes 文件夹，然后在重新安装后，选择您的旧文件夹，以便恢复您的资料库。
2.关闭防火墙
您计算机的防火墙可防止未经授权的用户(firewall prevents unauthorized users)访问您的计算机文件和资源。不幸的是，它并不完美，有时会造成伤害，尤其是在安装了另一个防火墙的情况下。
要关闭 Windows 防火墙，请打开控制面板，(Control Panel,)然后选择系统和安全(System and Security)。
选择Windows 防火墙(Windows Firewall)（或Windows Defender 防火墙(Windows Defender Firewall)，具体取决于您的计算机设置）。
单击打开或关闭 Windows 防火墙(Turn Windows Firewall on or off)。
单击关闭 Windows 防火墙（不推荐）(Turn off Windows firewall (not recommended))旁边的圆圈。
单击确定(OK)以保存更改。
重复您尝试访问 iTunes Store的步骤，看看它是否能解决问题。
3.禁用防病毒或安全软件
iTunes 可能由于您设备系统上的病毒(a virus on your device’s system)而出现异常行为。您可以删除病毒并查看它是否有助于解决卡住的“正在访问(Accessing)iTunes Store ”消息。
您的安全软件也可能导致与 iTunes 软件发生冲突，因此请尝试禁用它，看看它是否能解决问题。如果是这样，您可以卸载当前的防病毒软件并安装一个与 iTunes 不冲突的软件。
4.卸载第三方冲突软件
与防病毒和安全软件一样，某些第三方插件(third-party plugins)也可能与 iTunes 发生冲突，从而导致无法正常工作或进程崩溃。
如果您仍然看到“正在访问 iTunes Store”消息没有进行，请卸载任何可能导致冲突的插件并恢复 iTunes 功能。您可以通过单击SHIFT+CTRL安全模式(Safe Mode)打开 iTunes来验证这一点。
5.在偏好设置中禁用 iTunes Store
为此，请选择Apple菜单并选择Preferences>Parental控制选项卡。
禁用 iTunes Store，然后重新启用它，看看它是否再次工作。
6.重置HOSTS文件和netsh
如果HOSTS文件损坏，iTunes 将无法正常工作。要解决此问题，请将HOSTS文件重置为操作系统附带的默认值，运行 netsh 命令以清除Windows 套接字(Windows Sockets)目录，然后重新启动计算机。
要重置HOSTS文件，请下载Microsoft FixIT 工具( Microsoft FixIT tool)并运行它。
接下来，通过单击开始(Start)以管理员模式运行命令提示符，在搜索栏中键入CMD ，然后选择(CMD)以管理员身份运行(Run as administrator)。
在命令提示符下，键入netsh winsock reset并按 Enter。
这将清除Windows 套接字(Windows Sockets)目录，之后您可以重新启动设备。如果您从与网络相关的软件中收到要求修复网络关联或重新映射LSP的错误，请单击否(No )以避免更改默认的Winsock设置。
计算机重新启动后启动 iTunes，然后再次尝试访问 iTunes Store。
7. 为 iTunes Store(Store)授权和取消授权您的计算机
如果您仍然在屏幕上看到“正在访问 iTunes Store ”消息，您可以先授权您的电脑，然后再使用它来播放或同步从 iTunes (Store)Store下载的内容。
授权计算机允许它访问( to access content)包括电影和音乐在内的内容，并且最多可以在五台计算机上完成。但是，您不能从您的 iPhone、iPod touch、iPad 或另一台计算机对计算机进行授权。
要授权您的计算机，请将其更新到最新版本的 iTunes (Windows)( latest version of iTunes (Windows))和最新的 macOS 版本( the latest macOS version)。
在您的Windows计算机上，打开(Windows)Windows版 iTunes 。如果您使用的是Mac，请打开音乐(Music)应用程序、Apple Books应用程序或Apple TV应用程序并使用您的(Apple TV)Apple ID登录。
在菜单栏中，选择帐户(Account)，然后单击Authorizations>Authorize This Computer。
要取消对您的电脑的授权，请打开 iTunes ( Windows )，或者对于Mac，请打开音乐(Music)应用程序、Apple Books应用程序或Apple TV应用程序。转到菜单栏并选择Account > Authorizations > Deauthorize This Computer。
使用您的Apple ID(Apple ID)登录并选择取消授权(Deauthorize)。
8.在不同的用户帐户（Mac）中测试问题
您可以通过在不同的用户帐户中测试来确定“访问iTunes Store”问题是否与您的用户帐户有关。(Accessing)
通过转到menu>System Preferences并选择Users & Groups创建一个新帐户。
单击(Click)挂锁图标并输入您的管理员名称和密码。单击用户列表下的(Click) 添加(Add )(+)，然后填写标准(Standard)或管理员(Administrator)帐户显示的字段。
单击创建用户(Create User)（帐户）。
注意：(Note: )如果您的用户列表中已经有另一个用户帐户，您可以退出当前正在使用的帐户，然后尝试使用其他帐户来检查消息是否也出现在其中。如果新帐户或其他帐户没有发生这种情况，则问题出在您帐户中的文件或设置上。
要删除您为测试创建的新用户帐户，请使用相同的步骤，但选择Remove (-)而不是Add (+)。在删除帐户之前，请确保不需要您在该帐户中复制的文件或设置。
如果新创建的帐户或其他用户帐户也出现问题，请更新软件，或尝试使用安全模式( try using Safe Mode)并检查可能导致问题的其他硬件或软件问题。
我们希望这些解决方案之一有助于解决您计算机上的“访问(Accessing)iTunes Store”消息卡住问题。
Fix “Accessing iTunes Store” Message Stuck Issue
If you’vе tried loading up iTunes and have a problem accessing the iTunes Store, it can be frustrating having to wait for the connection. Often, connecting gets stuck on the message “accessing iTunes store” and only disappears after clicking the ‘X’ to close it.
This has happened through the years for various reasons, but this guide will show you some of the causes, and how to resolve them.
What Causes the Accessing iTunes Store Issue
This problem is commonly faced with iTunes in Windows and occurs when iTunes software fails to establish a secure TSL link with the iTunes server. Consequently, iTunes can’t access the iTunes store, so you’re stuck with the “Accessing iTunes Store” message.
It can also be caused by a corrupt HOSTS file and when another program interferes with Windows Socket settings. This could arise after installing network-related software like a download manager that probably corrupted the socket settings, as they’re also a part of the network functionality.
When the Windows Socket settings are corrupt, it could result in high CPU usage by the Apple Mobile Device Service.exe process as it attempts to connect to iTunes. If the service fails to connect, it continues using up the CPU, even when no application is running.
Your computer may overheat or drain the battery faster than usual, and the fans may kick into overdrive.
How to fix The “Accessing iTunes Store” Message Stuck Issue
1. Quick Fixes
- Try accessing your account on a web browser and see if it works.
- Check Windows Task Manager (CTRL+ALT+DEL) and check the Apple Mobile Device Service.exe process. If its CPU usage is more than 20 percent when iTunes isn’t running, then the Windows Socket setting is potentially corrupt.
- Update iTunes to the latest version as outdated software may result in incompatibility issues while trying to connect to the iTunes store.
- Uninstall iTunes, QuickTime, and Safari, and then reinstall iTunes. Make sure you backup your iTunes folder before uninstalling iTunes, and then after reinstalling it, select your old folder so you can get your library back.
2. Turn off the Firewall
Your computer’s firewall prevents unauthorized users from accessing your computer files and resources. Unfortunately, it’s not perfect and can sometimes cause harm, especially if another firewall is installed.
To turn off Windows Firewall, open Control Panel, and select System and Security.
Select Windows Firewall (or Windows Defender Firewall depending on your computer’s setup).
Click Turn Windows Firewall on or off.
Click on the circle next to Turn off Windows firewall (not recommended).
Click OK to save the changes.
Repeat the steps you took to try and access the iTunes Store and see if it resolves the problem.
3. Disable antivirus or security software
iTunes could behave abnormally due to a virus on your device’s system. You can remove the virus and see if it helps resolve the stuck “Accessing iTunes Store” message.
Your security software could also be causing conflicts with iTunes software, so try disabling it and see if it fixes the problem. If it does, you can uninstall the current antivirus software and install one that doesn’t conflict with iTunes.
4. Uninstall third-party conflict software
As with antivirus and security software, some third-party plugins may also conflict with iTunes, such that it may not work normally, or crashes the process.
If you still see the “Accessing iTunes Store” message not progressing, uninstall any plugins that could be causing the conflict and reinstate iTunes functions. You can verify this by clicking SHIFT+CTRL and open iTunes in Safe Mode.
5. Disable iTunes Store in Preferences
To do this, select the Apple menu and select Preferences>Parental controls tab.
Disable the iTunes Store and then re-enable it and see if it works again.
6. Reset HOSTS file and netsh
If the HOSTS file is corrupt, iTunes won’t work normally. To resolve this, reset the HOSTS file to the default that shipped with the operating system, run the netsh command to clear the Windows Sockets catalog, and restart your computer.
To reset the HOSTS file, download the Microsoft FixIT tool and run it.
Next, run the command prompt in administrator mode by clicking Start, type CMD in the search bar, and select Run as administrator.
In the command prompt, type netsh winsock reset and press Enter.
This clears the Windows Sockets catalog, after which you can restart your device. If you get an error from network-related software asking to fix the network association or remap LSP, click No to avoid making changes to the default Winsock settings.
Launch iTunes once your computer restarts and try accessing iTunes Store again.
7. Authorize and deauthorize your computer for iTunes Store
If you still see the “Accessing iTunes Store” message stuck on your screen, you can authorize your computer before using it to play or sync content downloads from the iTunes Store.
Authorizing a computer permits it to access content including movies and music, and can be done on up to five computers. However, you can’t authorize a computer from your iPhone, iPod touch, iPad, or another computer.
To authorize your computer, update it to the latest version of iTunes (Windows) and the latest macOS version.
On your Windows computer, open iTunes for Windows. If you’re using a Mac, open the Music app, Apple Books app, or Apple TV app and sign in with your Apple ID.
In the menu bar, select Account and then click Authorizations>Authorize This Computer.
To deauthorize your computer, open iTunes (Windows), or for Mac, open the Music app, Apple Books app, or Apple TV app. Go to the menu bar and select Account > Authorizations > Deauthorize This Computer.
Sign in with your Apple ID and select Deauthorize.
8. Test the issue in a different user account (Mac)
You can find out if the “Accessing iTunes Store” issue is related to your user account by testing it in a different user account.
Create a new account by going to menu>System Preferences and selecting Users & Groups.
Click the padlock icon and type your administrator name and password. Click Add (+) under the user list, and fill in the fields shown for either the Standard or Administrator account.
Click Create User (Account).
Note: If there’s another user account already on your list of users, you can just log out of the current one you’re using, and try using a different one to check if the message appears in it too. If it doesn’t happen with the new account or a different account, then the problem is with the files or settings in your account.
To remove the new user account you created for testing, use the same steps but choose Remove (-) instead of Add (+). Make sure the files or settings you copied in that account aren’t needed before removing the account.
If the issue occurs with the newly created or another user account too, update the software, or try using Safe Mode and check for other hardware or software issues that could contribute to the issue.
We hope one of these solutions helped resolve the “Accessing iTunes Store” message stuck issue on your computer.
