如果您是Windows用户，那么您可能知道Windows 10 PC上的F1 键(F1 key)配置。如果按F1 键(F1 key)，它将打开Microsoft Edge并自动搜索“如何在Windows 10中获得帮助” 。尽管这是在必要时帮助用户的好方法，但有些用户觉得这很烦人，因为他们报告说即使没有按下F1 键，他们也会不断看到(F1 key)“获取(Get)帮助”弹出窗口。
在Windows 10(Windows 10)问题中不断弹出获取帮助(Get help)背后的两个主要原因：
- 误按F1 键或(F1 key)F1 键(F1 key)可能会卡住。
- 系统上的病毒(Virus)或恶意软件感染。
浏览网页、下载并非源自Windows 应用商店(Windows Store)或任何其他安全来源(secure source)的应用程序可能会导致您的 Windows 10(infections on your Windows 10)系统感染病毒。该病毒可以是任何形式的，也可以嵌入在应用程序安装程序甚至 pdf 文件中。该病毒可以针对您计算机上的服务和应用程序，并可能破坏数据、减慢系统速度或造成麻烦。现在这样一个烦人的问题会在 Windows 10 中弹出“获取帮助”。(“Get Help” pop up )
即使不是病毒导致Windows 10中弹出“获取帮助(Get Help)” ，有时也可能会发生键盘上的F1 键(F1 key)卡住的情况。按键盘上的F1 键会在(F1 key)Windows 10中显示Get Help弹出窗口。如果密钥卡住了，并且您无法修复它，则此问题将在Windows 10中不断产生烦人的弹出窗口。怎么解决呢？让我们详细看看。
修复在 Windows 10 中不断弹出的获取帮助(Fix Get Help Continuously Popping Up in Windows 10)
在我们继续执行高级步骤之前，首先确保F1 键(F1 key)没有卡在键盘上。如果没有，则检查是否在安全模式或干净启动(Safe Mode or Clean Boot)中出现同样的问题。因为有时第三方软件会导致Windows 10(Windows 10)上的“获取帮助”弹出窗口。
方法 1：扫描您的系统以查找病毒或恶意软件(Method 1: Scan your system for virus or malware)
首先，建议运行完整的系统扫描以从您的 PC 中删除任何病毒或恶意软件感染。大多数情况下，由于某些第三方应用程序被感染，会出现“获取帮助”弹出窗口。(Get Help pop-up)如果您没有任何第三方防病毒软件(Antivirus software)，那么不用担心，您可以使用名为Windows Defender的(Windows Defender)Windows 10内置恶意软件扫描工具。
1.按 Windows 键 + I 打开设置(Settings)，然后单击更新和安全。( Update & Security.)
2. 从左侧窗口(side window)中，选择Windows 安全性。(Windows Security.)接下来，单击打开 Windows Defender 或安全按钮(Open Windows Defender or Security button)。
3. 单击病毒和威胁部分。(Virus & Threat Section.)
4. 选择高级部分(Advanced Section)并突出显示Windows Defender 脱机扫描。(Windows Defender Offline scan.)
5. 最后，点击立即扫描。( Scan now.)
6. 扫描完成后，如果发现任何恶意软件或病毒(malware or viruses)，Windows Defender将自动删除它们。â€～
7. 最后，重新启动您的 PC，看看您是否能够修复 Windows 10 获取帮助弹出问题。 ( fix Windows 10 Get help pop up issue. )
方法2：检查是否有任何具有启动权限的应用程序导致此问题
如果具有最新病毒定义的防病毒软件仍然无法检测到任何此类程序，请尝试以下操作：
1. 同时按下Windows 键和 X(Windows Key and X) Â，然后从菜单中选择任务管理器。(Task Manager)
2. 切换到启动选项卡(Startup tab)。检查所有启用了启动权限的程序，看看是否可以查明不熟悉的应用程序或服务(non-familiar application or service)。如果您不知道为什么那里存在某些东西，那么它可能不应该。
3.禁用(Disable)任何此类application/service的权限并重新启动您的机器(restart your machine)。检查这是否解决了“获取帮助持续(Get Help Continuously)弹出”问题。
另请阅读：(Also Read:)在Windows 10中禁用启动程序(Startup Programs)的4种方法(Ways)
方法 3：通过Windows 注册表(Windows Registry)禁用 F1 键
如果按键卡住或者您无法确定是哪个应用程序导致了烦人的弹出窗口，您可以禁用F1 键(F1 key)。在这种情况下，即使Windows检测到F1 键(F1 key)被按下，也不会采取任何行动。
1.使用任何文本编辑器（如记事本）(Notepad)创建(Create)一个新的F1KeyDisable.reg文件并保存。在保存之前将以下行放入文本文件(text file)中。
Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\SOFTWARE\Classes\Typelib\{8cec5860-07a1-11d9-b15e-000d56bfe6ee}\1.0\0\win32]@=""
[HKEY_CURRENT_USER\SOFTWARE\Classes\Typelib\{8cec5860-07a1-11d9-b15e-000d56bfe6ee}\1.0\0\win64]@=""
注意：确保(Make)文件以.reg 扩展名(.reg extension)保存，并从“保存类型”下拉菜单中选择“所有文件”(All files)。
2.双击(Double click)刚刚创建的F1KeyDisable.reg文件。将打开一个对话框(dialogue box)，询问您是否要编辑注册表(you want to edit the registry)。单击是。(Yes.)
3.将出现对话框(Dialogue box)确认以验证注册表(Registry)值的更改。重新启动(Restart)计算机或笔记本电脑以保存更改。
4. 如果您希望恢复(restore)F1 键功能，请创建另一个 F1KeyEnable.reg 文件(create another F1KeyEnable.reg file)，其中包含以下行。
Windows注册表编辑器版本 5.00(Registry Editor Version 5.00)
[-HKEY_CURRENT_USER\SOFTWARE\Classes\Typelib\{8cec5860-07a1-11d9-b15e-000d56bfe6ee}\1.0\0]
5. 要重新启用 F1 键，请对(re-enable the F1 key)F1KeyEnable.reg 文件(F1KeyEnable.reg file)应用相同的程序并重新启动(reboot)您的 PC。
方法 4：重命名 HelpPane.exe
每当按下F1 键(F1 key)时，Windows 10操作系统(Operating System)都会触发对帮助服务(Help service)的调用，该服务通过开始执行HelpPane.exe 文件(HelpPane.exe file)来启动。您可以阻止此文件被访问或重命名文件以避免触发此服务。要重命名文件，请按照以下步骤操作：
1. 打开文件资源管理器(File Explorer)，然后导航到C:/Windows。找到HelpPane.exe，然后右键单击该文件并选择(file and select)属性。( Properties.)
2. 导航到安全( the Security)选项卡，然后单击底部的高级按钮。(Advanced)
3.单击(Click)所有者字段(Owner field)旁边的按钮，标记为更改。(Change.)
4.在第三个字段中添加您的用户名(Add your username)，然后单击OK。关闭属性(Properties) 窗口(Windows)并重新打开它，保存所有设置。
5. 再次转到安全(Security)选项卡并单击编辑。(Edit.)
6.Â从列表中选择用户并(users)勾选所有(checkboxes against all)权限。
6. 单击应用(Apply)并退出窗口。现在您拥有HelpPane.exe并可以对其进行更改。
7. 右键单击它并选择重命名(Rename)。将新名称设置为HelpPane_Old.exe并关闭文件资源管理器。
现在，当您不小心按F1 键(F1 key)或任何病毒试图烦人地触发Windows 10上的“(Windows 10)获取帮助(Get Help)”弹出窗口时，不会弹出任何窗口。但是，如果您在获取HelpPane.exe所有权时遇到问题，那么您可以参考Take Full Control or Ownership(guide Take Full Control or Ownership) on Windows 10指南的帮助。
方法 5：拒绝访问(Deny Access)HelpPane.exe
如果您发现重命名HelpPane.exe很困难，那么您可以拒绝任何其他应用程序或用户访问它。这将防止它在任何情况下被触发，并将摆脱Windows 10 中不断弹出的获取帮助问题。(Get help continuously popping up in Windows 10 issue.)
1.打开提升的命令提示符(command prompt)。为此，请在开始菜单中搜索(Start Menu)CMD ，然后从搜索结果中右键单击(right-click)命令提示符并选择(Command Prompt)以管理员身份运行。(Run as Administrator.)
2.一次一行地(one line at a time.)键入并运行(Type and run)以下命令。
@echo off
c
takeown /f %WinDir%\HelpPane.exe
icacls %WinDir%\HelpPane.exe /deny Everyone:(X)
3. 这将拒绝所有用户对HelpPane.exe的访问，并且不会再次触发。
另请阅读：(Also Read:)在移动 Windows 时禁用Snap 弹出窗口(Snap Pop-Up)
我们希望，使用上述简单方法，您能够修复 Windows 10 中恼人的 Get Help Pop Up(fix the annoying Get Help Pop Up in Windows 10)。其中一些修复是临时的，而其他修复是永久性的，需要进行更改才能恢复。在任何情况下，如果您最终禁用F1 键(F1 key)或重命名HelpPane.exe，您将无法访问Windows 10中的帮助工具(Help tool)。话虽如此，帮助工具是在(Help tool)Microsoft Edge中打开的网页，无论如何都无法获得太多帮助，这就是我们建议完全禁用它的原因。
Fix Get help continuously popping up in Windows 10
If you are a Windows uѕers then you may be aware of the F1 key configuration on Windows 10 PC. If you press the F1 key then it will open Miсrosoft Edge and will automatically search for “How to get hеlp in Windows 10”. Although this is a great way to help users whenever necessary but some uѕers find it annoying aѕ they havе reported that they are continuously seeing Get help pop-up even when the F1 kеy iѕ not pressed.
The two main reasons behind the Get help continuously popping up in Windows 10 issue:
- Pressing the F1 key accidentally or the F1 key might be stuck.
- Virus or malware infection on your system.
Browsing the web, downloading applications that do not originate from the Windows Store or any other secure source can lead to virus infections on your Windows 10 system. The virus can be of any form, embedded in application installers or even pdf files as well. The virus can target services and applications on your machine and can corrupt data, slow down the system, or create annoyance. One such annoying issue nowadays creates “Get Help” pop up in Windows 10.
Even if it is not a virus that is causing the Get Help pop up in Windows 10, sometimes it may happen that your F1 key on your keyboard is stuck. Pressing the F1 key on your keyboard shows the Get Help pop up in Windows 10. If the key is stuck, and you can’t get it fixed, this issue will continuously create annoying pop-ups in Windows 10. How to fix it though? Let’s see in detail.
Fix Get Help Continuously Popping Up in Windows 10
Before we proceed with the advance steps, first make sure that the F1 key is not stuck on your keyboard. If it does not then check if the same problem occurs in the Safe Mode or Clean Boot. As sometimes third-party software can cause the “Get Help” pop-up on Windows 10.
Method 1: Scan your system for virus or malware
First, it is recommended to run a full system scan to remove any virus or malware infection from your PC. Most of the time the Get Help pop-up occurs due to some third-party application being infected. If you don’t have any third-party Antivirus software then don’t worry you can use the Windows 10 in-built malware scanning tool called Windows Defender.
1.Press Windows Key + I to open Settings then click on Update & Security.
2. From the left-hand side window, select Windows Security. Next, click on the Open Windows Defender or Security button.
3. Click on Virus & Threat Section.
4. Select the Advanced Section and highlight the Windows Defender Offline scan.
5. Finally, click on Scan now.
6. After the scan is completed, if any malware or viruses are found, then the Windows Defender will automatically remove them. ‘
7. Finally, reboot your PC and see if you’re able to fix Windows 10 Get help pop up issue.
Method 2: Check if any application with startup permission is causing this issue
If the antivirus with latest virus definitions is still unable to detect any such program, try the following:
1. Press Windows Key and X together, and select Task Manager from the menu.
2. Switch to the Startup tab. Check for all the programs that have startup permissions enabled and see if you can pinpoint a non-familiar application or service. If you don’t know why something exists there, it probably shouldn’t.
3. Disable the permission for any such application/service and restart your machine. Check if this solved the Get Help Continuously Popping Up issue.
Also Read: 4 Ways to Disable Startup Programs in Windows 10
Method 3: Disable the F1 key via Windows Registry
If the key is stuck or you can’t figure out which application is causing the annoying pop-up, you can disable the F1 key. In such a case, even if Windows Detects that the F1 key has been pressed, there would not be any action taken.
1. Create a new F1KeyDisable.reg file using any text editor like Notepad and save it. Put the following lines in the text file before saving.
Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\SOFTWARE\Classes\Typelib\{8cec5860-07a1-11d9-b15e-000d56bfe6ee}\1.0\0\win32]@=""
[HKEY_CURRENT_USER\SOFTWARE\Classes\Typelib\{8cec5860-07a1-11d9-b15e-000d56bfe6ee}\1.0\0\win64]@=""
Note: Make sure the file is saved with .reg extension and from Save as type drop-down “All files” is selected.
2. Double click on the F1KeyDisable.reg file you just created. A dialogue box will open asking if you want to edit the registry. Click on Yes.
3. Dialogue box confirmation shall appear verifying the change in Registry values. Restart the computer or laptop to save the changes.
4. If you wish to restore the F1 key functionalities, create another F1KeyEnable.reg file with the following lines in it.
Windows Registry Editor Version 5.00
[-HKEY_CURRENT_USER\SOFTWARE\Classes\Typelib\{8cec5860-07a1-11d9-b15e-000d56bfe6ee}\1.0\0]
5. To re-enable the F1 key, apply the same procedure to F1KeyEnable.reg file and reboot your PC.
Method 4: Rename the HelpPane.exe
Whenever the F1 key is pressed, Windows 10 Operating System triggers a call to the Help service which is launched by starting the execution of HelpPane.exe file. You can either block this file from being accessed or rename the file to avoid this service being triggered. To rename the file follow the below steps:
1. Open the File Explorer then navigate to C:/Windows. Locate the HelpPane.exe, then right-click on the file and select Properties.
2. Navigate to the Security tab, and click on the Advanced button at the bottom.
3. Click on the button next to the Owner field, labeled Change.
4. Add your username in the third filed and click on OK. Close the Properties Windows and reopen it, saving all the settings.
5. Go to the Security tab again and click on Edit.
6. Select users from the list and checkboxes against all the permissions.
6. Click on Apply and exit the window. Now you own the HelpPane.exe and can make changes to it.
7. Right-click on it and select Rename. Set the new name as HelpPane_Old.exe and close the File Explorer.
Now there would not be any pop up when you accidentally press the F1 key or any virus trying to annoyingly trigger the Get Help pop up on Windows 10. But if you have trouble taking ownership of the HelpPane.exe then you can take the help of the guide Take Full Control or Ownership on Windows 10.
Method 5: Deny Access to HelpPane.exe
If you find renaming HelpPane.exe difficult then you can just deny access to it by any other applications or users. This will prevent it from being triggered in any circumstances and will get rid of the Get help continuously popping up in Windows 10 issue.
1. Open the elevated command prompt. To do this, search CMD in Start Menu then right-click on Command Prompt from the search results and select Run as Administrator.
2. Type and run the following commands one line at a time.
@echo off
c
takeown /f %WinDir%\HelpPane.exe
icacls %WinDir%\HelpPane.exe /deny Everyone:(X)
3. This will deny access to all the users for HelpPane.exe, and it will not be triggered again.
Also Read: Disable Snap Pop-Up While Moving Windows
We hope, using the above simple methods you were able to fix the annoying Get Help Pop Up in Windows 10. Some of these fixes are temporary, while the others are permanent and need changes to revert it back. In any of the cases, if you ended up disabling the F1 key or renaming the HelpPane.exe, you will not be able to access the Help tool in Windows 10. With that said, the Help tool is a web page that opens in Microsoft Edge that cannot be used for much help anyways, the reason why we recommended to disable it altogether.
