没有什么比设置(s nothing)Zoom 会议(Zoom meeting)并准备出发却发现您的相机(camera isn)无法正常工作更令人沮丧的了。
以下是尝试将相机固定在台式机或智能手机上进行缩放(Desktop or SmartPhone for Zoom)的几项快速操作。
你的视频打开了吗？(Is Your Video Turned On?)
当您加入会议时，Zoom会通过一个框提示您关闭我的视频。(Turn off my video.)
确保(Make sure)未选中此框(box isn)。如果是，您将进入会议而不会出现在镜头前。如果您没有看到您的网络摄像头(web camera)，请确保所有其他也使用您的摄像头的程序都已关闭。
关闭所有其他程序(Close All Other Programs)
无论您使用的是Mac、Linux还是Windows 机器(Windows machine)，请尝试关闭所有其他应用程序，尤其是也使用您的相机的应用程序，例如Skype、WhatsApp和Facebook。
您的相机一次只能使用一个应用程序。有时这些程序在后台运行，或者它们可能在您的启动程序中。
对于 Windows，您可以使用任务管理器(Task Manager)结束可能挂起并使用相机的进程。
在您的移动设备上，按住Zoom 应用程序(Zoom app)，直到弹出选项菜单。然后点击App Info，然后选择Force Stop。等待几分钟，然后重新启动它。
对于Ubuntu等Linux 发行(Linux distribution)版，您可以通过系统监视器(system monitor)或通过终端中的命令行命令来终止(a line command in the terminal)进程(kill a process)。
尝试重新启动变焦相机访问(Try Restarting Zoom Camera Access)
如果您的Zoom 会议(Zoom meeting)摄像头无法正常工作，请先尝试停止视频，然后重新启动。查看底栏上“(bar and click)Start Video/Stop Video设置旁边的向上箭头，然后单击它。
确保(Make)您的相机已连接。取消选中您的相机，然后再次检查。看看视频是否开始工作。
下一个简单的尝试是重新启动Zoom 应用程序(Zoom app)。有时停止和重新启动应用程序会起作用。
如果这不能解决您的问题，请尝试重新启动计算机。
你是最新的吗？(Are You Up To Date?)
您的设备是否有所有最新的系统更新？如果没有，请立即更新它们。一旦您确定您的设备是最新的，请检查您的Zoom 应用程序(Zoom app)。
如果您尚未使用浏览器或设备，请访问官方网站并为您的( official site and download)浏览器或设备(browser or device)下载最新版本，并检查您的相机访问(camera access)浏览器设置是否正确设置。
是你的相机还是变焦？(Is It Your Camera or Zoom?)
首先，确定问题的原因是您的相机还是Zoom 应用程序(Zoom app)本身。如果它适用于其他应用程序，则问题出在Zoom 应用程序(Zoom app)上。反之亦然。
确保(Make sure)没有任何物体挡住或覆盖您的相机。
您的相机是否有权使用 Zoom？(Does Your Camera Have Permission to Work With Zoom?)
您的设备可能阻止访问您的相机。要验证Zoom 应用在(Zoom app)Windows 10上是否具有相机权限设置，请首先在搜索栏中键入设置。(Settings)
在 Windows 设置中，单击应用权限(App permissions)下的隐私(Privacy)>相机(Camera)。
第一部分允许访问您设备上的相机。确保(Make)它已打开(on)。
下一部分全局允许您安装的应用程序访问您的相机。如果它关闭，请拨动开关将其打开(On)。
请注意，您可以在选择哪些 Microsoft Store 应用程序可以访问您的相机(Choose which Microsoft Store apps can access your camera)和允许桌面应用程序访问您的相机设置(Allow desktop apps to access your camera settings)部分下更改各个应用程序的权限。
Zoom 应用程序(Zoom app)位于桌面应用程序部分(desktop apps section)下方。向下滚动(Scroll)以找到它并确保它为On。
macOS 的权限(Permissions for macOS)
对于Mac OS 10.14 Mojave，请检查您的操作系统(operating system)权限以确保Zoom可以访问您的相机。
对于其他版本的 Mac，请联系Apple 支持( Apple Support)。
Android 设备访问相机的权限(Permissions on Android Devices To Access Your Camera)
- 转到设置(Settings )>应用程序(Applications)>应用程序管理器(Application Manager)>缩放(Zoom)
- 如果您没有看到列出的为Zoom 应用程序(Zoom app)拍摄视频和照片的权限，请卸载并重新安装该应用程序
卸载并重新安装 Zoom(Uninstall and Reinstall Zoom)
一旦您尝试了上述所有步骤并确定您的相机可以与其他应用程序配合使用，请尝试全新的Zoom 安装(Zoom install)。
首先，您必须删除当前安装的Zoom。然后对于Mac 和 Windows(Mac and Windows)操作系统，请从Zoom 网站( Zoom website)重新下载。
在 Linux 上重新安装 Zoom
由于Linux有许多不同的发行版，请参阅在 Linux 上安装或更新 Zoom 以(updating Zoom on Linux)获取不同的发行版。
通过以下方式从您的 Android 设备上卸载 Zoom(Uninstall Zoom from your Android device by)：
- 打开设置(Settings)
- 点击应用程序(Applications)>缩放(Zoom)>卸载(Uninstall)
- 确认卸载(Uninstall)
通过转到Play 商店( Play Store)并单击安装(Install)来重新安装 Zoom 。
要在 iOS 上删除 Zoom 应用程序：(To delete the Zoom app on iOS:)
- 按住Zoom 应用程序(Zoom app)图标，直到打开一个弹出窗口，并在垃圾桶图标旁边显示删除应用程序选项(Delete App)
- 单击删除应用程序(Delete App )，然后再次删除(Delete)以确认
- 点击小云图标，前往App Store在您的 iOS 设备上重新安装Zoom
单击安装(Install )以下载新版本的Zoom。下载完成后，该应用程序将出现在您的主屏幕上(home screen)。
测试并确认(Test and confirm)您的相机现在可以正常工作。如果它适用于其他应用程序但不适用于Zoom，请联系 Zoom 的支持团队( support team)。
如果您的相机无法(camera doesn)与任何应用配合使用，请联系Apple 支持( Apple Support)。
缩放最佳实践(Zoom Best Practices)
现在您已经解决了Zoom 摄像头问题，下面是一些(Zoom camera)Zoom会议的最佳实践技巧。
- 在开始或加入Zoom 会议(Zoom meeting)之前，请测试您的音频和视频设置( test your audio and video settings)
- 保持你的相机在视线水平(eye level)，而不是太低或太高
- 说话时注视镜头并与参与者进行眼神交流(eye contact)
- 如果您同时处理多项任务或与不在会议中的人交谈，请对他人保持礼貌
- 不要忘记您在镜头前并避免(camera and refrain)不当行为，因为其他人可以看到您在做什么
- 尝试拥有干净简单的背景或利用Zoom 的虚拟背景( Zoom’s virtual backgrounds)
- 尽可能避免(Avoid)干扰背景噪音，例如狗吠
如果您是Zoom 会议(Zoom meeting)的主持人，除了在会议开始前测试您的设置外，还要练习您的计划。
例如，确保您知道如何在会议开始之前共享屏幕和录制会议。( share your screen)主持人不必授予参与者共享屏幕的权限，但他们可以阻止他们这样做。
此外，如果他们要求，请了解如何授予他们录制会议的权限。
你试过缩放(Zoom)了吗？它是一个免费且功能丰富的视频会议平台，可以虚拟地与家人、朋友、客户、员工和商业伙伴会面。现在您知道如果您的Zoom 会议(Zoom meeting)摄像头不工作该怎么办。
Quick Fixes When Your Zoom Meeting Camera Isn’t Working
There’s nothing more frustratіng than getting your Zoom meeting set up and ready to go only to find out your camera isn’t working.
Below are several quick things to try to fix your camera on a Desktop or SmartPhone for Zoom.
Is Your Video Turned On?
When you join a meeting, Zoom prompts you with a box that says Turn off my video.
Make sure this box isn’t checked. If it is, you will enter the meeting without being on camera. If you don’t see your web camera, make sure all other programs that also use your camera are closed.
Close All Other Programs
Whether you’re using a Mac, Linux, or Windows machine, try closing all other applications, especially apps that also use your camera such as Skype, WhatsApp, and Facebook.
Your camera can only work with one application at a time. Sometimes these programs are running in the background, or they might be among your startup programs.
For Windows, you can use the Task Manager to end processes that might be hanging and using your camera.
On your mobile devices, hold down the Zoom app until an options menu pops up. Then tap App Info, and choose Force Stop. Wait a few minutes and restart it.
For a Linux distribution such as Ubuntu, you can kill a process through the system monitor or through a line command in the terminal.
Try Restarting Zoom Camera Access
If your Zoom meeting camera is not working, first try to stop the video and then start it again. See the up arrow next to the Start Video/Stop Video setting on the bottom bar and click on it.
Make sure your camera is connected. Uncheck your camera and then check it again. See if the video starts working.
The next simple fix to try is to restart the Zoom app. Sometimes stopping and restarting an app will work.
If this doesn’t solve your problem, try restarting your computer.
Are You Up To Date?
Does your device have all the latest system updates? If not, update them now. Once you are sure your device is up to date, check your Zoom app.
Visit the official site and download the latest version for your browser or device if you aren’t already using it and check that your browser settings for camera access are correctly set.
Is It Your Camera or Zoom?
First, determine if the cause of your problem is your camera or the Zoom app itself. If it works on another application, the problem is with the Zoom app. The reverse is also true.
Make sure there isn’t something physically blocking or covering your camera.
Does Your Camera Have Permission to Work With Zoom?
Your device may be blocking access to your camera. To verify that the Zoom app has camera permission settings on Windows 10, start by typing Settings into the search bar.
From Windows Settings, click on Privacy > Camera under App permissions.
The first section allows access to your camera on your device. Make sure it’s on.
The next section globally gives your installed apps access to your camera. If it is off, toggle the switch to turn it On.
Note that you can change the permissions for individual apps under the Choose which Microsoft Store apps can access your camera and Allow desktop apps to access your camera settings sections.
The Zoom app is located under the desktop apps section. Scroll down to find it and make sure it’s On.
Permissions for macOS
For Mac OS 10.14 Mojave, check your operating system permissions to be sure Zoom has access to your camera.
For other versions of Mac, contact Apple Support.
Permissions on Android Devices To Access Your Camera
- Go to Settings > Applications > Application Manager > Zoom
- If you don’t see access listed to take videos and pictures for the Zoom app, uninstall and reinstall the app
Uninstall and Reinstall Zoom
Once you have tried all the above steps and determined that your camera does work with other applications, try a fresh Zoom install.
First, you must remove your current installation of Zoom. Then for Mac and Windows operating systems, download it again from the Zoom website.
Reinstalling Zoom on Linux
Because Linux has many different distributions, see Installing or updating Zoom on Linux for different distros.
Uninstall Zoom from your Android device by:
- Opening Settings
- Tapping Applications > Zoom > Uninstall
- Confirming Uninstall
Reinstall Zoom by going to the Play Store and clicking Install.
To delete the Zoom app on iOS:
- Hold down the Zoom app icon until a pop-up opens with the Delete App option next to a garbage can icon
- Click Delete App and then Delete again to confirm
- Go to the App Store to reinstall Zoom on your iOS device by clicking the little cloud icon
Click Install to download a fresh version of Zoom. When it’s finished downloading, the app will appear on your home screen.
Test and confirm that your camera is now working. If it is working for other apps but not for Zoom, contact the support team at Zoom.
If your camera doesn’t work with any app, contact Apple Support.
Zoom Best Practices
Now that you have solved your Zoom camera issues, below are a few best practice tips for Zoom meetings.
- Before starting or joining a Zoom meeting, test your audio and video settings
- Keep your camera at eye level, instead of too low or too high
- Look into the camera when speaking and make eye contact with participants
- Be courteous to others by muting yourself if you are multitasking or talking with someone not in the meeting
- Don’t forget that you are on camera and refrain from inappropriate behavior as others can see what you’re doing
- Try to have a clean and simple background or take advantage of Zoom’s virtual backgrounds
- Avoid disrupting background noises when possible such as barking dogs
If you are the host of a Zoom meeting, in addition to testing your settings prior to the start of the meeting, practice what you plan to do.
For example, be sure you know how to share your screen and record a meeting before it starts. Hosts don’t have to grant permission to participants to share their screens, but they can prevent them from doing so.
Also, learn how to give them permission to record your meeting if they ask.
Have you tried Zoom yet? It is a free and feature-rich video conferencing platform to meet family, friends, clients, staff, and business associates virtually. And now you know what to do if your Zoom meeting camera is not working.
