每当Amazon Kindle连接到Windows 10计算机时，某些 PC 用户可能会遇到崩溃并显示BSOD消息。值得注意的是，在使用Amazon Kindle Paperwhite和Voyager设备时，崩溃很普遍。Windows 11/10 PC上的USB端口传输电子书或为电子阅读器充电。在这篇文章中，我们将提供您可以尝试帮助解决此问题的可能解决方案。

连接Amazon Kindle时 Windows 11/10 崩溃

如果您在将Amazon Kindle连接到Windows 11/10计算机时遇到崩溃，您可以不按特定顺序尝试下面列出的任何我们推荐的解决方案，看看是否能解决问题。

1. 检查^(Check)两台设备上的相关硬件/外围设备
2. 在打开或唤醒Windows^(Windows) PC之前插入Kindle
3. 删除最近安装的程序
4. 重新安装 USB 驱动程序
5. 运行硬件^{(Run Hardware)}和设备^(Devices) 疑难解答^{(Troubleshooter)}。

让我们看一下解决方案中涉及的步骤的描述。

1]检查^(Check)两台设备上的相关硬件/外围设备

此解决方案要求您执行以下操作：

• 检查USB端口和电缆。确保^(Make)端口和电缆可用于充电和文件传输。
• 在其他计算机上测试您的Kindle，看看Windows崩溃或蓝屏死机是否仍然存在。
• 更新您的Kindle 操作系统^{(Kindle OS)}或固件，使其与Windows 11/10兼容。

2]在打开或唤醒Windows PC之前插入^(Plug)Kindle

一些Kindle用户反映，他们发现Kindle 在 PC 开机前连接Amazon ^{(Amazon Kindle)}Kindle可以正常工作，或者在 PC 处于睡眠模式时插入Kindle然后唤醒它。

3]删除^(Remove)最近安装的程序

某些软件或程序可能会导致冲突并导致系统问题，例如INACCESSIBLE_BOOT_DEVICE 错误蓝屏。一些用户发现删除防病毒软件、音乐播放器或其他应用程序等程序将有助于修复崩溃。所以建议卸载最近安装的程序，看看问题是否已经解决。

如果您不确定哪些应用程序或服务导致计算机崩溃，您可以在干净启动中对 Windows 10 进行故障排除^{(troubleshoot Windows 10 in Clean Boot)}以找出罪魁祸首。

4]卸载^(Uninstall)并重新安装USB驱动程序

用户反映，当他们通过USB连接^(USB)Amazon Kindle时，Windows会检测到USB驱动程序并同时出现蓝屏。必须注意的是，崩溃问题对USB 3.0端口的影响比对USB 2.0的影响更大。

当您连接Amazon Kindle^{(Amazon Kindle –)}时，过时、不兼容或配置不正确的USB驱动程序可能会导致Windows崩溃-因此建议在 Windows 上卸载并重新安装 USB 驱动程序。就是这样：

• 按 Windows 键 + X 并从跳转列表中选择设备管理器。^{(Device Manager)}
• 展开/折叠通用串行总线控制器^{(Universal Serial Bus controllers)} 条目并导航到USB设备。
• 右键单击^{(Right-click)}设备并选择卸载^(Uninstall)。
• 卸载过程完成后，右键单击该条目并选择Scan for hardware changes。Windows将自动重新安装通用USB驱动程序。

5]运行硬件^{(Run Hardware)}和设备^(Devices) 疑难解答^{(Troubleshooter)}

运行内置的硬件和设备疑难解答是您可能还需要考虑的一个选项。

之后^(Afterward)，再次将您的Amazon Kindle连接到 PC 并查看问题是否已解决。

Hope this helps!

Windows crashes when Amazon Kindle is connected

Some PC users might experience a crash with а BSOD message whenevеr Amazon Kindle is connected tо a Windows 10 computer. It was noted that the crashes are prevalent in the use оf Αmazon Kindlе Paperwhite and Voyager devices. Yoυ cannot transfer e-books or charge the e-readers via the USB ports on the Windows 11/10 PC. In this post, we will prоvide the possible solutions that you can try to help remediate this issue.

Windows 11/10 crashes when Amazon Kindle is connected

If you’re experiencing crashes whenever you connect Amazon Kindle to a Windows 11/10 computer, you can try in no particular order any of our recommended solutions outlined below to see if that resolves the issue.

1. Check related hardware/peripherals on both devices
2. Plug in Kindle before you power on or wake the Windows PC
3. Remove recently installed programs
4. Reinstall USB drivers
5. Run Hardware and Devices Troubleshooter.

Let’s take a look at the description of the steps involved in the solutions.

1] Check related hardware/peripherals on both devices

This solution requires you to do the following:

• Check the USB ports and the cable. Make sure the ports and the cable are available for both charge and files transfer.
• Test your Kindle on other computers to see if the Windows crash or the blue screen of death still persists.
• Update your Kindle OS or firmware to make it compatible with Windows 11/10.

2] Plug in Kindle before you power on or wake the Windows PC

Some Kindle users reported, they found the Kindle can work fine when they connect Amazon Kindle before the PC powers on or plug in Kindle when the PC is in sleep mode and then wake it.

3] Remove recently installed programs

Some software or programs can cause conflicts and result in system issues like INACCESSIBLE_BOOT_DEVICE error blue screen. Some users found that removing programs like anti-virus software, music players or other apps will help to fix the crash. So it is recommended to uninstall the programs you recently installed to see if the problem has been resolved.

If you are not sure which applications or services result in the computer crash, you can troubleshoot Windows 10 in Clean Boot to figure out the culprit.

4] Uninstall and reinstall USB drivers

Users reported that when they connect Amazon Kindle via USB, Windows detects the USB drivers and at the same time the blue screen appears. It’s imperative to note that the crash issue hits the USB 3.0 ports more than the USB 2.0.

Outdated, incompatible or incorrectly configured USB drivers can cause Windows to crash when you connect Amazon Kindle – so it is recommended to uninstall and reinstall the USB drivers on Windows. Here’s how:

• Press Windows key + X and select Device Manager from the jump list.
• Expand/collapse Universal Serial Bus controllers entry and navigate to the USB device.
• Right-click on the device and select Uninstall.
• When the uninstallation process completes, right-click on the entry and select Scan for hardware changes. Windows will automatically reinstall the generic USB drivers.

5] Run Hardware and Devices Troubleshooter

Running the built-in Hardware and Devices Troubleshooter is an option you may want to also consider.

Afterward, connect your Amazon Kindle to the PC again and see if the issue is resolved.

Hope this helps!

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