如果您在Prime Video上观看网络连续剧或电影时看到此视频加载错误代码为 7017(error code 7017)的消息的时间比预期的要长(This video is taking longer than expected to load)，那么这篇文章将帮助您解决问题。我们在本文中演示了所有可能的原因和解决方案，以便您可以立即摆脱此问题。
整个错误消息说的是这样的 -
Streaming Delay
This video is taking longer than expected to load. Do you want to continue watching? If this problem persists, please contact Amazon Customer Service at www.primevideo.com/help/contact-us and refer to error 7017.
您可以找到两个按钮——关闭播放器(Close Player)和继续观看(Continue Watching)。如果单击第二个按钮，您最终可能会收到相同的错误消息。
您在观看电影或网络连续剧时收到此错误消息的原因可能有多种。然而，可能的原因是——
- 您的互联网连接存在一些 ping 丢失问题。换句话说，当前的带宽不足以让Prime Video流式传输您尝试观看的内容。
- 您使用的外接显示器电缆松动或性能不正常。
- 您的浏览器存在一些导致视频流停止的内部问题。
亚马逊 Prime 视频错误代码 7017
要修复Amazon Prime Video错误代码 7017，请尝试以下解决方案 -
- 从头开始表演
- 检查 ping 状态
- 重新连接外接显示器
- 重启或更换浏览器。
1]从头开始(Start)表演
这是解决此问题的最快和最有效的解决方案。如果您的互联网连接在流式传输视频时由于某些原因丢失了几次 ping，则很有可能会收到此错误代码。正因为如此，持续的节目可能会被打断并且无法从某个点恢复。这就是为什么你应该从头开始表演。
2]检查ping状态
由于这个问题可能是由于服务器端的问题，您应该检查Prime Video的官方网站是否已启动并运行。最有效的检查方法是通过 ping命令提示符(Command Prompt)。
为此，请执行以下操作 -
- 按 Win+R 打开运行提示。
- 键入cmd并按Enter按钮以打开Command Prompt。或者，您可以在任务栏(Taskbar)搜索框中搜索“命令提示符”并相应地打开它。
- 键入以下命令并按Enter按钮 -
ping primevideo.com -t
如果它显示积极的 ping 结果，您应该选择下一个解决方案。但是，如果它没有显示正确的结果，您需要等待，因为Prime Video服务器中可能会出现一些问题。
3]重新连接外接显示器
如果您连接到外接显示器，并且Prime Video仅在外接显示器上显示错误，则可能是电缆松动。要验证这一点，请拔下HDMI、VGA或DVI-D电缆并重新连接。
4]重新启动或更改浏览器
虽然这不是一个永久的解决方案，但您可以尝试解决它一段时间。有时，浏览器的内部设置可能会导致问题。因此(Therefore)，请先重新启动浏览器并检查它是否可以解决问题。如果没有，请更改您的浏览器并登录您的Prime Video帐户。
由于这个特定问题没有明确的解决方案，因此也必须尝试这些解决方法 -
- 禁用VPN和代理：如果您使用的是基于浏览器或系统范围的VPN或代理，是时候暂时禁用它了。
- 禁用浏览器扩展/加载项：有时，安装的浏览器扩展可能会导致此问题——尤其是当您使用VPN扩展时。
- 重新安装Prime Video应用程序：如果此问题出现在Windows 10的(Windows 10)Prime Video应用程序上，您应该从 Microsoft Store 重新安装它。
让我们知道这里是否对您有所帮助。
阅读(Read)：Amazon Prime vs Netflix vs Hulu vs Hotstar –哪个(Which)是最好的流媒体服务？
This video is taking longer than expected to load, Prime Video error 7017
If you see This video is taking longer than expected to load message with error code 7017 while watching a web series or movie on Prime Video, then this post will help you resolve the issue. We have demonstrated all the possible causes and solutions in this article so that you can get rid of this issue immediately.
The whole error message says something like this-
Streaming Delay
This video is taking longer than expected to load. Do you want to continue watching? If this problem persists, please contact Amazon Customer Service at www.primevideo.com/help/contact-us and refer to error 7017.
You can find two buttons – Close Player and Continue Watching. If you click the second button, the chances are you might end up getting the same error message.
There might be several reasons why you are getting this error message while watching a movie or web series. However, the possible causes are-
- Your internet connection has some ping loss issues. In other terms, the current bandwidth is not enough for the Prime Video to stream the content you are trying to watch.
- The external monitor that you are using has a loose cable or is not performing correctly.
- Your browser has some internal issues that are stopping the video stream.
Amazon Prime Video error code 7017
To fix Amazon Prime Video error code 7017, try these solutions-
- Start the show from the beginning
- Check ping status
- Reconnect the external monitor
- Restart or change browser.
1] Start the show from the beginning
It is the quickest and the most working solution to this problem. If your internet connection lost several pings due to some reasons while streaming a video, there is a very high chance of getting this error code. Because of that, the continuing show might get interrupted and failed to resume from a certain point. That is why you should start the show from the beginning.
2] Check ping status
As this problem might issue due to the server-side issue, you should check if the official website of Prime Video is up and running. The most efficient way to check that is by pinging through Command Prompt.
For that, do the following-
- Press Win+R to open the Run prompt.
- Type cmd and hit the Enter button to open the Command Prompt. Alternatively, you can search for “command prompt” in the Taskbar search box and open it accordingly.
- Type the following command and hit the Enter button-
ping primevideo.com -t
If it shows a positive ping result, you should opt for the next solution. However, if it doesn’t show the proper result, you need to wait as there might be some issues going on in the Prime Video server.
3] Reconnect the external monitor
If you are connected to an external monitor, and Prime Video is showing the error only on the external monitor, there might be a loose cable. To verify that, unplug the HDMI, VGA, or DVI-D cable and reconnect it.
4] Restart or change the browser
Although it is not a permanent solution, you can try this out to fix it for some time. At times, the browser’s internal settings can cause the issue. Therefore, restart the browser first and check if it remediates the issue. If not, change your browser and log in to your Prime Video account.
As this specific problem doesn’t have a clear-cut solution, it is essential to experiment with these workarounds as well-
- Disable VPN and proxy: If you are using a browser-based or system-wide VPN or proxy, it is the time to disable that temporarily.
- Disable browser extensions/add-ons: At times, installed browser extensions can cause this problem – especially when you are using a VPN extension.
- Reinstall the Prime Video app: If this problem is appearing on the Prime Video app for Windows 10, you should reinstall it from the Microsoft Store.
Let us know if anything here helped you.
Read: Amazon Prime vs Netflix vs Hulu vs Hotstar – Which is the best streaming service?
